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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
The Charterhouse Causeway Bay Hotel
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668 Reviews from our TripAdvisor Community

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Showing 461: English reviews
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 4 days at end of June. Hotels quite large and in one of the best areas of Hong Kong island. Some of the appliances may be outdated but had great views from my room. Cool aspect of my stay is that the hotel provides you with a pretty cool Asian cell phone to use while you're staying... More 

Helpful?
Thank John G
Salem, India
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was so good & the mattress was so nice.. Nicely cleaned & well maintained & though i was a single occupant , the room service was so great & i felt very supportive through courteous staffs.Very Near to Convention center I loved Enjoying local street foods in the evening nearby the Hotel :)

Helpful?
Thank Ragunath
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that our products and services had met your expectation and your kind words about your overall experience will be shared to our staff. Indeed our convenient location... More 

Waimea, Hawaii
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff here is great. It is the reason we stay here. Unfortunately the rooms and hotel in general needs updating badly. I hate to say this because the location is great. But maybe consider another hotel with nicer rooms. It is a bit past its prime.

Helpful?
Thank foodie808
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Your compliments will be shared to all of our staff to upkeep the service excellence. Meanwhile we have also embarked onto our room rejuvenation program in improving the design of... More 

Shenzhen, China
Level Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Have stayed at the Charterhouse many times on business, but this time was the first time in a couple of years. It is still what it used to be - pretty good location close to Causeway Bay, comfortable bed, high water pressure shower, and most importantly, cheap price (I was something like US$ 80) The Good: 1) Location: 10 minute... More 

Helpful?
Thank Cameron W
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. I have shared your comment with Front Office team for them to follow up and pay special attention for a better check in arrangement. We are also continuously reinforcing our... More 

Chengdu, China
Level Contributor
866 reviews
287 hotel reviews
common_n_hotel_reviews_1bd8 2,084 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I recently stayed in this hotel for two days on business. It is located close to the Causeway Bay MTR station and the Times Square mall. The hotel lobby is very small, which can cause problems when large groups check in. Service at reception was also less than friendly. My room on the 16th floor was quite small, though this... More 

Helpful?
1 Thank Raymond W
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Thank you very much for sharing your thoughts with us, and your feedback is of great value for our improvement. Your comment on our restaurants is brought to the attention... More 

Kiev, Ukraine
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 21, 2016

Location: very good downtown location. Very close to shopping area Interior: repairs needed, looks like 80's Rooms small and more or less clean. General impression: more or less Posotive: free wifi, friendly staff Not far from hotel is bus station. The cheapest way to get to the airport

Helpful?
Thank Olga_Trapeznikova
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that you were generally happy with our service and product. Your compliments will be shared to our staff to drive service consistency. Currently we have... More 

Richmond, BC
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 19, 2016

For the price that I paid, that room was such a rip off! I chose this place simply to walk across street to my in-laws. Bathroom dingy and mouldy: Floor NEVER mopped, toilet NEVER scrubbed! Closet top rack: years of dust fell on my hanging clothes! Beddings NEVER changed: Duvet cover had faded blood stains. 3 people; 2 sets of... More 

Helpful?
Thank lamfam3
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regretful to learn of your adverse feedback on the room cleanliness, which has affected your overall experience. We had taken up these issues immediately with our Housekeeping Team... More 

Travelers are raving about these Hong Kong hotels

Shenzhen, China
1 review
1 of 5 stars Reviewed July 17, 2016

I often go to Hong Kong with my girlfriend to spend the weekend, so we booked a double room in this hotel, but when we arrived they told us they only have a twin bedroom available. I asked them to change it and they offered us another room. When we go to the room, it was an old, dirty room... More 

Helpful?
Thank Angel-sgv
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Please accept our sincere apology for the inconveniences caused you were put through on your recent stay and that was uncompromising towards our service promise. Your related feedback has been... More 

Warsaw, Poland
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 15, 2016

Lacation is OK, very close to shoping centers at Jardine's Crescent and to other places. Unfortunately rooms (except these on the second floor) are horrible. Rooms are small, dirty carpets, dirty air conditions, nasty smell on coridors. Bathroom - this is another story. You have to pay 9 HKG for a bottle of water so better to buy at 7... More 

Helpful?
Thank 64ela
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regretful to learn of your adverse feedback on the room condition which has affected your overall experience. We had taken up the issue instantly with our Housekeeping team... More 

San Juan, Saint George, Trinidad and Tobago
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 11, 2016

You get what you pay for with this hotel. The price is fair and you get a fair room, its small but its HK so can't expect more at the price. My husband, 2 daughters (5 & 7 year & both small) and I fit okay but we joined the beds together. It's not the cleanest or newest but its... More 

Helpful?
Thank Yasoda D
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that you were delighted staying with us and our staff were found proactive in attending to your request. Your feedback is definitely helpful which will... More 

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Staying in Wan Chai / Causeway Bay

Neighborhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: $81 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong
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