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Sheraton Hong Kong Hotel & Towers

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#92 of 697 Hotels in Hong Kong
Certificate of Excellence
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2,742 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Hong Kong Hotel & Towers
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Showing 1,988: English reviews
Newport, United Kingdom
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 7, 2013

Took my wife jan on this trip so stayed on the club floor with harbour view,still have the very high standards with great service.just a great place to stay in HK but not so expensive as other five star hotels.the second part of our journey was to the Sheraton kuala lumpur ,which I will review next but not in same... More 

Helpful?
Thank geoffreyt
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear geoffreyt newport, Thank you for your continuous support and we are delighted to hear your stay was enjoyable. We appreciate your warm accolades and hope this wonderful experience will bring you back with us in the near future. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers More 

Helsinki - Finland
Level Contributor
176 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
5 of 5 stars Reviewed June 7, 2013

I had the wonderful pleasure of spending a few nights in May at Sheraton hotel on Nathan road. From the 40+ hotels I have stayed in Hong Kong, Sheraton clearlt ranks amongst the best hotel experiences in the city. The location almost on top of MTR station is fantastic, Nathan road and most of TST is right outside of the... More 

Helpful?
Thank Totti K
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Totti K Helsinki - Finland , Thank you for staying with us and it is to my great pleasure to read how much you've enjoyed your stay at the Sheraton Hong Kong. Your satisfaction is the greatest recognition of our team's dedication to service excellence and we look forward to bringing you another wonderful stay in the near future.... More 

USA
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed June 6, 2013

Swimming pool capacity is a problem at the weekends - not enough chairs - guests get quite upset Gym is fully booked at 6.05am - the area is tiny and there are not enough machines for a hotel of this size

Helpful?
Thank RabaulUSA
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear RabaulUSA, Thank you for staying with us and it is to our regret to learn your recent experience at the health club did not meet your expectations. I will look into the issue with our health club for improvements on pool and gym arrangements and please also rest assured your feedback will be taken into consideration in the planning... More 

Bangkok, Thailand
Level Contributor
203 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed June 5, 2013

On check-in my family and I were given an unclean room that smelled like a public toilet. When I asked about a harbor view suite similar to that given in June last year, I was initially advised that I had never ever been given any harbor view suite. The Duty Mgr later corrected this advice and subsequently gave us a... More 

Helpful?
Thank steveamcb
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear steveamcb, Thank you for staying with us and it is to our regret to learn your recent stay was not as fulfilling as it should be. Your feedback are duly noted and we will take immediate action to reinforce our staff training to ensure a hassle-free experience on your next visit. Your comments also provided us valuable insights for... More 

London, United Kingdom
Level Contributor
71 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed June 3, 2013

This was the second time I have stayed here on business. Yes this property is older but it's well appointed, the rooms are comfortable and the service is very good. The rooms are clean and tidy and well equipped . On my floor there were apples and newspapers in the lift lobby. I had four bottles of free drinking water... More 

Helpful?
Thank SAJR88
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear SAJR88, Thank you for staying with us again and we are glad to hear your stay was enjoyable. It is particularly encouraging to know you're impressed by our hospitality and we sincerely look forward to welcoming your return very soon. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers More 

Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 2, 2013 via mobile

I have stayed at this hotel numerous times and it never fails to let me down. The location is fantastic and situated right across from Sogo and Victoria Harbor. The service is 5 star, I did have one issue when I stayed there at check in but that was quickly corrected with an amazing upgrade, a bottle of champagne with... More 

Helpful?
Thank Leilanitn
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Leilanitn, Thank you for your continuous support and we are delighted to learn our accommodation and service have left you with sweet memories of Hong Kong. The team and I very much look forward to bringing you another wonderful stay at the Sheraton before long. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers More 

Italy
Level Contributor
155 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 stars Reviewed June 2, 2013

Hotel is in a great location just few meters from the museum and on a road with a lot of shops. Had the chance also to eat and food was ok. In the lobby there were several computers for free use as also the free wifi. Room was quite big with a decent bathroom. We had a room with a... More 

Helpful?
Thank dottorsocrates
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear dottorsocrates, Thank you for staying with us! It is to my great pleasure to read how much you've enjoyed your stay at the Sheraton Hong Kong. The team and I sincerely look forward to your next visit in the near future. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers More 

Bergen
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed May 31, 2013

I did enjoy my stay here. The limo service was excellent and highly recommended, especially after a long flight. Reception and check in was a bit slow and the SPG Platinum recognition was OK but not as good as most other SPG hotels I visit. The Platinum club lounge was woeful in what it offered but the service was excellent.... More 

Helpful?
Thank Winson796
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Winson796, Thank you for taking time to leave us a comment on TripAdvisor and it is great to learn that you've enjoyed the hassle-free ride to & from our hotel. While we are glad to know overall you enjoy our hospitality and amenities, we feel sorry that the Towers Lounge has been made exclusive to Towers guest due to... More 

Dubai, United Arab Emirates
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 29, 2013

Stayed for three nights in one of the club rooms with my wife during a city trip to Hong Kong from Dubai. Very quick and pleasant check in at the dedicated desk for club room guests on the 16th floor. The same people can help you with any other requirements including concierge services. They are extremely helpful and friendly. The... More 

Helpful?
Thank JelleDM
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear JelleDM, Thank you for taking time to share your satisfying Towers experience with and esp. for the stunning Harbour View photo shared. While we are committed to perfect our guests’ stay with attentive and personalized service, we apologize for the disappointment you’ve encountered during at the breakfast & Spa. Please rest assured that I will personally review this with... More 

Bremen, Germany
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 29, 2013

This hotel got old and you see it. Especially in the rooms you notice that those saw quite a few guests in their lifetime. In my eyes it's time for a renovation here. The best of this hotel is the location for sure. At the end (or start) of Nathan Road in a very close proximity of the TST Ferry... More 

Helpful?
Thank Freizeitmokel
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Freizeitmokel, Thank you for staying us with on your recent trip to Hong Kong and it is to our pleasure to learn that our prime location had provided you convenience during the stay. At the same time, I feel sorry that our staffs weren't demonstrating service excellence as they should be, but please rest assured that I will reinforce... More 

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Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Price Range: $202 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers
Hotel Style:
#23 Spa Hotel in Hong Kong
#51 Business Hotel in Hong Kong
#60 Romantic Hotel in Hong Kong
#62 Family Hotel in Hong Kong
#76 Luxury Hotel in Hong Kong
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