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Sheraton Hong Kong Hotel & Towers

Expedia.com$191*
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#94 of 719 Hotels in Hong Kong
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Sheraton Hong Kong Hotel & Towers
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3,137 Reviews from our TripAdvisor Community

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Showing 2,269: English reviews
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Johannesburg, South Africa
Reviewed 2 days ago NEW

I had a conference nearby so the Sheraton was not my first choice. I booked and to my surprise it was cheaper that the other hotel hosting the conference. What impressed me was the small things are really a big thing here. Breakfast was delivered on time, the chocolates at the bedside, the design of the room allows one to...

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Helpful?
Thank Globaltrotter74
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Globaltrotter74, It means a lot to us to have received such wonderful compliments from our guest and we appreciate you taking the time to share your review with us and well as the very useful tips for other TripAdvisor travellers. We will definitely extend your warm compliment to the team as a recognition to their dedication for service excellence....

New York City, New York
HOTEL’S FAVORITE REVIEW
Reviewed February 20, 2017

Sheraton Hong Kong Hotel & Towers at the tip of Tsim Sha Tsui is a remarkable luxury hotel near Hong Kong's major attractions, including Hong Kong Cultural Center, Hong Kong Museum of Arts, Starr Ferry Pier, Kowloon-Canton Clock Tower, Hong Kong Philharmonic Symphony Hall, and Avenue of Stars. The hotel guests arriving from Hong Kong's international airport can use public...

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Helpful?
9Thank Jae L
About Hotel's Favorite Review
SHongKong, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Jae L, It's lovely to learn about your wonderful experience at the Towers Floor and we are appreciative of your useful travel tips for other TripAdvisor users. It is always our pleasure to hear from our happy guests and we are glad to know that you have made the most our convenient location. Definitely we will share your kind...

Reviewed 2 days ago NEW

I got a very beautiful view on the bay from my room. The hotel is very central, close to subway and to harbor. I love huge lobby hall and this one was not exactly one of them, narrow access and my room was as well quite small. I guess HK is one of the city where people must fight for...

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Helpful?
Thank marco241974
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear marco241974, We appreciate you taking your precious time to share your review with us. Our spectacular harbour view is one of the favourite room features among our guests and we are glad you loved it. It's also wonderful to learn that you have made the most of our convenient location. On your next visit, you are most welcome to...

Hong Kong, China
Reviewed 4 days ago NEW

The hotel’s 782 sleek, inviting guest rooms and suites are ideal places to relax, work, or play. I rented a car in Hong Kong by searching FB page:Hong Kong vehicle rental. Many offer a postcard view of Victoria Harbour. Sheraton Towers features private reception and the exclusive Towers Lounge on the 16th floor. Outdoors, a temperature-controlled pool and Jacuzzi as...

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Helpful?
Thank cibufujej
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear cibufujej, Thank you very much for your positive review, it always fills us with great joy to hear from our happy guests. We are glad to know that you've enjoyed the hotel facilities, as well as the stunning Victoria Harbour view. On your next visit, be sure to try out our award-winning dim sums at Celestial Court which is...

New York City, New York
Reviewed 4 days ago NEWvia mobile

I hesitated when I booked the Sheraton again but really wanted the view. As a platinum member I assumed the poor service I received the last time I was here was a fluke. I was wrong. Having spent a week in Southern China in a different hotel each night I immediately regretted my choice of the Sheraton. Rude unfriendly staff....

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Helpful?
Thank MHMFM
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear MHMFM, Thank you for your continued support for SPG and taking your precious time to share your review with us. We truly value our loyal SPG members and I regret to learn part of your stay was not as rewarding as its supposed to be. Please rest assured this is an isolated incident your feedback has been immediately shared...

Reviewed 5 days ago NEWvia mobile

The staff are superb at the Sheraton. Service is 5 star. Before work one morning, my earring slipped down the bathroom drain. I called and they sent up an engineer immediately and he retrieved my earring. I was not late and started my day off right. The breakfast buffet has a lot of variety. The sky lounge has an incredible...

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Helpful?
Thank Kristy L
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Kristy L, We are truly grateful for your warm compliments. I'm indeed proud to learn the team has always taken the extra step to deliver the very best experience to our guests. We will share your kind words with the team as a recognition for their dedication to service excellence. We are also glad to know that you have...

Singapore
Reviewed 6 days ago NEW

I have to rush down to the lobby to get the free WiFi and internet connected PCs, but the free WiFi was 45 min limited. Only English keyboard is available !! handy free smartphone in the room is only 3G, not fast enough at all to use it. This hotel is not for business trip for sure.

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Helpful?
Thank itrader1962
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear itrader1962, Thank you for taking your precious time to share your review with us. Guest satisfaction is always our top priority and we regret to learn part of your stay was not up to your expectations. On your next visit, you are most welcome to book your stay with our free SPG memebership on our official website to enjoy...

Reviewed 6 days ago NEWvia mobile

Clean and efficient service. Convenient yet buzzing with activities. Bed could be better. Ms Leung of front desk is amazing, She really makes one feels great staying here. Kudos to a good staff , hotel needs more staff like her. Room service cleaning staffs are efficient. Except construction in front of hotel, Other than that , all good. Will definitely...

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Helpful?
Thank Philip N
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Philip N, It is always a pleasure to hear from our happy guest and it is also wonderful to learn about your amazing stay experience. Pleasure is all ours to be able to provide you with prompt and attentive assistance when needed. Thank you very much for your warm compliments and I will definitely share your kind words with...

Brisbane, Australia
Reviewed 6 days ago NEW

As we were going on a cruise we wanted a good hotel within close walking distance to the cruise terminal and with harbour views. Accordingly, we booked a Towers room with a harhour view at the Sheraton. Upon arrival at approximately 7.15pm we were greatly surprised to be allocated one of the best room(s) in the hotel. The room was...

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Helpful?
Thank Nicola L
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Nicola L, Thank you for staying with us and we are truly grateful for your warm compliments. We are glad to know that you have made the most of our convenient location and you have enjoyed the fabulous harbour view from your room. It is one of the favourite features among our guests and we are glad you loved...

Toledo, Ohio
Reviewed 6 days ago NEWvia mobile

I stayed here for three nights. I really enjoyed this hotel and would not hesitate to stay here again if in Hong Kong. The staff at the registration desk when I checked in and checked out were very friendly and efficient. My room was more than adequate in terms of size. The bed was comfortable. My room had all the...

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Helpful?
Thank GeogProfOH
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear GeogProfOH, Thank you for taking the time to share your amazing review with us and well as the very useful tips for other TripAdvisor travellers. It is great to know that our in room amenities offered a great help for your stay in Hong Kong and you have enjoyed the culinary service at Lobby Lounge and Sky Lounge. On...

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06/04/2017 06/05/2017
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Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Price Range: $184 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#80 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travelers.
35 questions
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Questions? Get answers from Sheraton Hong Kong Hotel & Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the bay view room have a a beautiful view on the bay, I guess more expensive then others”
marco241974, 2 days ago | Read review
“not for business trip but for family holiday”
itrader1962, 6 days ago | Read review
“waittill the museum is renovatedfor a true harbour view”
CathyN283, 1 week ago | Read review
“Go high. Better views as they are building in front of the hotel”
139nigelb, 1 week ago | Read review
“Register for Starwoods ask for as high a floor as possible”
JB30, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$191* /night
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HotelQuickly$243
Orbitz.com$191
Cancelon$201
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*Disclaimer
Prices are for 1 room, 2 adults
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