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The Royal Garden

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1,564 Reviews from our TripAdvisor Community

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Showing 1,148: English reviews
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Park Ridge, New Jersey
Reviewed yesterday NEW

As always the friendly and professional staff is thoughtful of my every need. I love to see their smiling faces and am so impressed that they remember my favorite coffee drink and the exact way I like my eggs every morning!

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Helpful?
Thank GGriffinGirl
Reviewed yesterday NEW

Prepaid for room a month prior to the trip. On the day, checked in and paid deposit then was informed that they were out of the double bed rooms I booked so I will have to settle for two twins. I was traveling alone so two beds is just a waste of space and inconvenient. Then they proceed to "upgrade"...

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Helpful?
Thank Richard L
Keven C, General Manager at The Royal Garden, responded to this review

Dear Richard L Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept...

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

Overall, it is a good hotel. The room is clean and spacious. The location at East Tsim Sha Tsui is good shopping and many good restaurants. Walking distance to Hong Kong subway station East TST station

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Helpful?
Thank lindanny91
Keven C, General Manager at The Royal Garden, responded to this review

Dear lindanny91 Thank you for your compliments to the hotel. We are always striving to provide the best of experiences to the guests. We look forward to welcoming you back in the near future. Yours sincerely, Keven Chan Vice President & General Manager The Royal Garden

Greater London, United Kingdom
Reviewed 3 days ago NEW

I have lived in the hotel for few days in February This experience is quite disgraceful for an international city in Hong Kong, even the Mainland China can do better than that. The telephone operator I was talking to had a bad manner, the staff named Koren kept cutting off my line when I was trying to ask for the...

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Thank UKFrede
Tokyo, Japan
Reviewed 4 days ago NEW

I checked-in at around 1500 hrs and while I was taking a nap in the room. At 1600hrs, a staff came in by himself using his key and claimed he was sending some welcome fruits to the room. later at about 1700 hrs, another staff came in again and asking if I need any help. They all came in without...

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Helpful?
Thank Eric F
Keven C, General Manager at The Royal Garden, responded to this review

Dear Eric F Thank you for sharing your experience with us during your recent stay. We sincerely apologize for the inconvenience you encountered. We have taken note of your comment and immediate follow up has been done with the service staff to ensure the proper standard in our hotel. Once again, please accept our apologies for these shortcomings. We hope...

Orpington, United Kingdom
Reviewed 4 days ago NEW

I stayed here with my wife for four days in February whilst on route to Australia. This is a a lovely hotel, the room, service, cleanliness, helpfulness of the staff could not be faulted. Also the hotel is in a good location to get around to see the sights.

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Helpful?
Thank davidgaywood
Keven C, General Manager at The Royal Garden, responded to this review

Dear davidgaywood Thank you for your compliments to the hotel. We are always striving to provide the best of experiences to the guests. We look forward to welcoming you back in the near future. Yours sincerely, Keven Chan Vice President & General Manager The Royal Garden

Melbourne, Australia
Reviewed 6 days ago NEW

The Royal Garden was advertised as 5 star it is not. Having previously booked a double bed room i was told on arrival that they are extremely busy and we would have to make do with two single beds, i pointed out that i had pre-booked a double bed and miraculously, one appeared. After a long haul flight a long...

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Helpful?
1Thank Richard M
Keven C, General Manager at The Royal Garden, responded to this review

Dear Richard M Thank you for taking the time to share the thoughts about your time at The Royal Garden. We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests. We look forward to welcoming you back to the hotel in the soonest...

Reviewed 6 days ago NEW

Stayed at the hotel over a weekend. Because of the weather I didn't use the outdoor pool but it looked really nice. The lounge was a perfect place to start the evening with good food and champagne and drinks. The only negative thing was that there were no lobby bar.

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Helpful?
Thank Anders P
Keven C, General Manager at The Royal Garden, responded to this review

Dear Anders P Thank you for taking the time to share the thoughts about your time at The Royal Garden. We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests. We look forward to welcoming you back to the hotel in the soonest...

Bangkok, Thailand
Reviewed 6 days ago NEW

We stayed in room 1529. Spotlessly clean large room but with no real view. The front of the hotel is round the back which gets away from the traffic so arriving &?departing is easier. This is a smart hotel inside very deceptive from the less than elegant look of it from the outside. The rooftop pool & spa is fabulous....

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Helpful?
Thank bruce_dean5012
Keven C, General Manager at The Royal Garden, responded to this review

Dear bruce_dean5012 Thank you for your positive comment. It is great to learn that you had an enjoyable time at The Royal Garden. We look forward to welcoming you back in the near future. Yours sincerely, Keven Chan Vice President & General Manager The Royal Garden

Kobe, Japan
Reviewed 1 week ago NEW

Stayed there for 2 nights and was more then pleased with the hotel. The room we stayed in was nice and clean and very pretty (not sure how important the last part is haha). The staff was friendly and they upgraded us to a higher floor upon arrival. The location is very convenient, just around a 10-15min walk to Tsim...

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Helpful?
Thank martamaneva
Keven C, General Manager at The Royal Garden, responded to this review

Dear martamaneva Thank you for sharing your stay experience on TripAdvisor. It gives us great pleasure to receive your great comment. We are delighted that you had a wonderful staying experience at The Royal Garden. We look forward to welcoming you back in the near future. Yours sincerely, Keven Chan Vice President & General Manager The Royal Garden

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Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In its continuing pursuit of excellence and with a total investment of USD31 millions, the Royal Garden has just completed a sophisticated re-imaging programme of its 420 stylish guestrooms. The Royal Garden, conveniently located in the business and shopping areas of Tsimshatsui - a district well served by Hong Kong's efficient public transport system (MTR), is the only hotel in Hong Kong with a 110-foot atrium, allowing natural daylight to illuminate the hotel's interior by day and an exquisite ambience by night. The hotel has an impressive choice of the award winning and Michelin Recommended restaurants including Sabatini Ristorante Italiano, Inagiku Japanese restaurant, The Royal Garden Chinese Restaurant, The Greenery, Dong Lai Shun, Le Soleil and Martini Bar. Overlooking Victoria Harbour, the roof-top Mediterranean style Sky Club provides top quality leisure facilities including a 25 meter heated swimming pool and a Jacuzzi (open daily from 06:30 - 22:00hrs), 24 hours Gymnasium and Massage. ... more   less 

Additional Information about The Royal Garden

Address: No. 69 Mody Road | Tsimshatsui East, Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Price Range: $142 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Garden 5*
Number of rooms: 420
Reservation Options:
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Also Known As:
The Royal Garden Hotel Hong Kong
Hotel Royal Garden
Royal Garden Hotel Hong Kong
Royal Garden Hong Kong
The Royal Garden Hong Kong
Hotel Style:
#36 Business Hotel in Hong Kong
#42 Luxury Hotel in Hong Kong
#66 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Garden staff and other travelers.
17 questions
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Questions? Get answers from The Royal Garden staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Better not ask for reception and if the telephone operator is the above named people, better cut the line before you get real angry”
 of 5 bubbles UKFrede, 3 days ago | Read review
“floors with sea views”
 of 5 bubbles EricF901, 4 days ago | Read review
“You may get better views from the top floor. good views from the pool area”
 of 5 bubbles 421RichardM, 6 days ago | Read review
“Es gibt Zimmer mit Blick zum Wasser & Sky Line.”
 of 5 bubbles C8129CUalexs, 1 week ago | Read review
“the seventh floor room facing the harbour was great 716”
  • View from room 716
 of 5 bubbles kmarsh116, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question