Well equipped hotel. Nice room with nice view. The playground is very good for family with children. The staff from club lounge is absolutely good. Especially Scott and Jon, they demonstrated the upmost care of customers. Scott set up the high chair for my baby and sanitize it before we use. I found that he sanitise his hand frequently which is very impressive and makes me feel much comfort during the time at the lounge. Jon is also showing much care to customers and is trying his best to provide what we need. Excellent service! Just a little comment, if crackers can be provided with foie gras pate will be excellent. I tired the escape 24 package and taste of Japan package before. Both are worth value and the food is delicious.
I reserved a table for my birthday dinner, but the table was not available and i have to wait almost 1/2 an hour before seated, ( I suggested to changed to in room dining but was being rejected) due to the government’s social distance policy, the restaurant need to close at 10, too bad that we can’t finish all in time and have to take away the desserts and drinks and finished them in room,
Our first stay in this hotel last year was so impressive that we decided to return for our Chinese New Year family reunion. Wonderful stay, excellent staff services with genuine care, delicious food especially the Chinese and Italian cuisine. A big hand to the staff team especially to Scott, Jon and Maggie in the Grand Club and Max Wong of the Hospitality Team. We love to come back again !
With regards current COVID situation, travel has been stopped for a long time. A a Hong Konger, Japan is the all time favourite country that we love to travel to. Grand Hyatt Hong Kong offers you a taste of Japan package. It offers you the unique Japan vibes in the city. What you experience is the relax and clam from the city (Hong Kong) Room decoration: Japanese style with stunning balcony Bath tub: Japanese hot spring Welcome amenity: Japanese sweet and green tea, plus a set of special Spa amenity Package included set dinner and breakfast in the morning The breakfast is amazing, offers you variety of choices from Chinese to Western hot dishes and cold dishes. They are all delicious. Hotel is so good that offers early check in, it gives the flexibility for my boy friend doing room decoration. I understand that it is subject to availability. My birthday staycation is memorable and unforgettable. Thank you so much for Grand Hyatt spa team. A taste of Japan package is highly recommended.…
Have stayed all Hyatt properties in Hong Kong for Staycation and no double Grand Hyatt has great value for money paid, best dining experience, room amenities and overall experience. We stayed each property for over 3 nights and we stayed at Grand Hyatt for a week. Before arrival, the Grand Club team already emailed me for pre-arrival arrangements and set up the suite upgrade for my Globalist membership suite award and arrange a room based on my preference. They also booked all the dining outlet we preferred. Special thanks to Grand Club staff Sherman and Bella for their tailor-made arrangement and always entertain our last minute requests for dining preference. Definitely worth for the money paid for this week of stay here, thanks to World Of Hyatt that we need to stay in hK for this year ! Only small complaint is the noise from the construction site that like our alarm that wake us up 0830 every morning. Time to wake up and work ! Our Escape 24 Staycation is beyond our expectation and surely we will come back again.…
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