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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
Updated 10/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt Hong Kong
Updated 10/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#30 of 802 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travelers' Choice
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel.
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Room & Suite (1,371)1,371
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Paid public parking on-site
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Bathrobes
Safe
VIP room facilities
Iron
Laptop safe
Refrigerator
On-demand movies
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Languages Spoken
Chinese
Location
Full view
100Great for walkers
Grade: 100 out of 100
161Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
Contact
No.1 Harbour Road Wan Chai, Hong Kong China
Name/address in local language
Getting there
Wan ChaiMass Transit Railway (MTR)6 min
AdmiraltyMass Transit Railway (MTR)11 min
4182Reviews62Q+A100Room tips
Reviews
Traveler rating
- 3,022
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- 207
- 68
- 45
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Popular mentions
After some bad experiences of HK staycation, I have to say it was a very unexpected surprise from Grand Hyatt! From the very beginning enquiries before check in to the whole staying period, all staffs are very professional, patience and helpful! Jonathan Wong, Marco from reception did their jobs excellent! Made sure what I need to know and checked up what went wrong. Other staffs I forgot to ask or remember their names : Housekeeping ran all the way to Steakhouse looked for me so that double check how to arrange the room set up and made sure everything well taking care while I can enjoy my dinner. Staffs from steakhouse arranged good for seating, serving the best air and the food is so delicious! Breakfast buffet has so much choices and all of them served very well. They made sure you have the food which placed in order not be forgotten. Dirty plates took away quick right after you finished. Every staffs are very polite and warm welcoming us and so did to other guests. You can see they communicated with each other and worked as a team which is very important.I have mentioned to some other hotels before: in COVID this difficult period, everybody wears masks. It is difficult to show your smile but guests can feel your attitude and see your eyes to feel your services. Grand Hyatt did it very good. You can feel extremely happy and satisfied because they really show they care! Daniel from Tiffin even called me after I checked out to find out what happened about the miscommunication over a Hightea set take away. His sincere really surprised me and definitely I will come back Tiffin for him! Room is in high floor 28/F and the harbour view room is stunning! Earth tone color and trendy design made the room very comfortable and modern. From the room, food and the service I have no more words but just have to say : hats off, thumbs up! And I will definitely come back!…
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Date of stay: May 2021
Value
Service
Sleep Quality
Helpful
Date of Stay : 5th May 2021 My Boyfriend & I came to Grand Hyatt Hong Kong for my birthday staycation. On our arrival, we were given warm welcome from Ashley & Alona from Sales office and upgraded to Harbour view room. The room is very large in size and there is a Happy Birthday decoration which I feel surprised about it. We then have my birthday dinner at Grissini. The staff there are very nice, professional, and attentive which give us a very relaxing moment. Special thanks to Marcus who is our server. Next day, we have breakfast buffet at Grand Cafe with good spread of food selection and the taste is good. Staff are nice & helpful. In summary, 1) The staff in hotel and restaurant are so nice and attentive. 2) The facilities are under very good maintenance. 3) The food in hotel and restaurants taste so good. 4) This Escape-24 staycation package is worth to take as we just spend around HK$2K to have a large room to stay, dinner, breakfast and good surprises from Grand Hyatt staff (+my boyfriend's idea & arrangement). I highly recommend anyone to come join the Grand Hyatt staycation package. Thank you again to all staff that served us and assist us during our stay. …
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded yesterday
DearVvnyp, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. It is very heartening to know that you spent a wonderful birthday staycation at the hotel and the warm hospitality extended by the team especially from Alona, Ashley and Marcus has enhanced the experience. Your compliments on the quality and variety of our food, facilities and exceptional service is much appreciated. We will certainly share your kind words of praise to the team for delivering exceptional service. Thank you for recommending our Escape-24 staycation package on TripAdvisor and we are eagerly looking forward to providing you with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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The overall performance is excellent. The high quality of the hotel staff, kindly room facilities and outstanding food has led us a warm and unforgettable journey. We are very appreciated and look forward next time!
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 2 days ago
Dear silverlining1232021, Thank you for taking your precious time to post a wonderful review of your stay at Grand Hyatt Hong Kong. It is a delight to hear that this was a memorable stay and we truly appreciate your kind words of praise on all our services, room facilities and dining options. Thank you for recognizing our efforts and we are eagerly looking forward to your next visit. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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+1
本身不太好老牌酒店，所以沒什麼期望，看到package 實在太抵,親友又住過說很讚，所以買了來慶祝老公生日，二千多包一晚海境房，早餐，steak house 晚餐，外賣下午茶，生日蛋糕，紅酒，房間簡單生日佈置，30小時入住。另外我加了錢升級到one king bed harbour view with club access. 入住前已經收到酒店email, 說明grand club 的服務，註明了早餐，high tea 和 cocktail 時間，另外也說明了疫情下那些設施會開那些不會，資料詳細，使我可好好計劃行程，很棒～ 一入酒店，感覺大堂很有氣派，有鋼琴家在上層演奏，有種很放鬆的氛圍。酒店防疫工作做得很足，到處都是搓手液和消毒濕紙巾，連check in用的簽名筆也分了用過和已消毒。 由幫忙開門的員工到check in 到Grand Club到晚餐的steak house, 到早餐，所有人員都非常熱誠，感覺到他們想每位客人都開開心心。最令我印象深刻是Grand Club 的Scott, 他主動過來幫我們拍照，為了拍出來更漂亮，還收拾桌面，拍完還不忘推廣自已酒店，介紹grand club 的美味食物，並叫我們多來玩。 之後有窗口位時，Scott 主動過來提意我們轉去窗口位，觀賞更漂亮的景觀，再幫我們拍了輯寫真。看到Scott 滿場飛招呼人客的身影，覺得他很喜歡自己的工作，有滿滿的熱誠，相對地，能看出公司對員工也不簿，對酒店的印象又加分👍🏻 房間方面境觀非常棒，夠大，很乾淨，很值得加錢住。可惜入住當天有霧，看不到日落，另一點是一定要住高層，因為就算我住差不多最高，但都聽到少少樓下地盆的噪音。 食物方便，grand club 餐點，steak house 和早餐都很好吃，它的早餐是自助餐形式，多選擇，質素也高，在我staycation 酒店當中，排頭三，四位。連送去房間的生日蛋糕也很好吃🤤 總括來說住得很開心，已再book下次了～…
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Date of stay: March 2021Trip type: Traveled as a couple
Helpful
Response from ghhk mgnt, Other at Grand Hyatt Hong Kong
Responded 6 days ago
親愛的 Fungfunfing， 非常謝謝您在Tripadvisor上與我們分享您愉快的住宿體驗。 很高興得知我們所提供的服務、衞生措施、房間、Grand Club 和Steakhouse的餐點以及早餐都能達到您的期望。感謝您對於酒店服務人員，特別是Scott的好評與鼓勵，我們將會繼續努力，竭誠為您和所有客人提供更優良和專業的服務。 期待能再度給您帶來一個難忘的入住體驗。 李詠祺 行政副經理 - 客務部 香港君悅酒店
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I bought a staycation package to celebrate Mother's Day. It's our first time staying in Grand Hyatt. We were warmly welcomed by everyone, from Dennis and his team at the reception to the team from Grand Cafe upon arrival. Staff was really friendly and welcoming. We enjoyed our massage sessions at the Plateau Spa. Lovely Cantonese dinner with great service from staff. Good breakfast and afternoon tea set. Swimming pool was a little crowded but great service from staff at the pool. We had a sea-view room on the 28th floor, overlooking the Victoria Harbour. Stunning view! Would definitely recommend it to friends and come back again!
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from ghhk mgnt, General Manager at Grand Hyatt Hong Kong
Responded 1 week ago
Dear phoebec757, Thank you for choosing to stay at Grand Hyatt Hong Kong and for taking the time to share your experience. We are very happy to read that you enjoyed your stay with us and that the team's impeccable service has delighted you. We are also glad that you had an enjoyable dining experience at our various restaurants. Thank you for all your compliments and we hope to have the privilege of welcoming you back soon. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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PRICE RANGE
$267 - $377 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt hong kong hotel hong kong, hyatt hong kong, hong kong grand hyatt, hong kong hyatt
LOCATION
ChinaHong KongSouthorn Playground / Hong Kong Island / Wan Chai / Causeway Bay
NUMBER OF ROOMS
542
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Claim Your Listing Frequently Asked Questions about Grand Hyatt Hong Kong
Which popular attractions are close to Grand Hyatt Hong Kong?
Nearby attractions include Wan Chai (0.2 miles), Hong Kong Convention and Exhibition Centre (0.1 miles), and The Wanch (0.2 miles).
What are some of the property amenities at Grand Hyatt Hong Kong?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Hong Kong?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Hyatt Hong Kong?
Conveniently located restaurants include The Oyster House, Burger Joys, and Osteria Marzia.
Are there opportunities to exercise at Grand Hyatt Hong Kong?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Hong Kong have an airport shuttle?
Yes, Grand Hyatt Hong Kong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grand Hyatt Hong Kong located near the city center?
Yes, it is 0.9 miles away from the center of Hong Kong.
Are any cleaning services offered at Grand Hyatt Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Hong Kong offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.