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Grand Hyatt Hong Kong

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About

#33 of 605 hotels in Hong Kong
Location
4.5
Cleanliness
4.8
Service
4.7
Value
4.2
Travelers' Choice
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding beautiful Victoria Harbour view. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre and is only 5 minutes by car from Central and Causeway Bay, 40 minutes from Hong Kong International Airport. The hotel features 542 luxurious rooms and suites, 11 restaurants and bars, offering a wide range of international cuisines. The hotel also provides extensive leisure facilities such as Plateau Spa, a 50-metre outdoor heated pool and a 24-hour gym. *Please be informed of the waterfront promenade project that is currently undertaking outside the hotel, which is at times visible from and audible at the hotel. In compliance with the Product Eco-responsibility (Amendment) Bill 2023, the hotel will no longer provide complimentary plastic toiletries, including toothpaste, shower cap, shaving kit, emery board and more starting from 22 April 2024. Please visit hotel website to learn more.*
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children's playground
Airport transportation
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Poolside bar
Children's television networks
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Strollers
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Landmark view
Pool view
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Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Marina View
City View
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Price:Member 15% off Advance Purchase Rate

Location

No.1 Harbour Road, Wan Chai, Hong Kong China
Name/address in local language
Grand Hyatt Hong Kong
4.5
4.5 of 5 bubbles5,358 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Grand Hyatt Hong Kong garners applause for its festive and sophisticated ambiance, often accentuated with live music and elegant decor, according to guests. While some travelers debate the value, citing high prices, many agree that the hotel's luxurious rooms with breathtaking views, diverse dining options, and an exceptional club lounge justify the cost. Reviewers consistently commend the hotel for its cleanliness, from the well-kept rooms to the spotless facilities. Service is frequently described as attentive and professional, and the central location earns high marks for convenience. However, reviews on room comfort vary, with a few guests pointing out minor issues.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
World-class
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5,358Reviews66Q+A100Room tips
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Christine I wrote a review Today
1 contribution
Good food and great and friendly service by Johnny Fung. Good view too. We’ll definitely come again. One thing though is you need to pay a deposit when booking a table for 8 and more. If this can be omitted, I’ll come here more often for business and family dinners
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Date of stay: April 2024
Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Margaret H wrote a review Feb 2024
The Hills Shire, Australia14 contributions3 helpful votes
Hotel's Favorite
This was the best hotel stay I have experienced in my life! From arrival to departure, service was impeccable. Located in Wan Chai, it is very close to Star Ferry and MTR (5 min walk to Exhibition and 9 min walk to Wan Chai MTR) Staff provided exceptional service. We arrived at 6am and were offered check in straight away ( usually 3pm). Rooms were extremely clean and housekeeping fabulous. We stayed in a harbour view room, the upgrade is worth it to see lights over harbour at night. Breakfast buffet is amazing. Impossible to try everything, even after 4 days, as they rotate the menu daily. Definitely visit the Champagne Bar. We went on Wednesday night for the live jazz duo and they were happy to take requests. Gervais, the bartender customised all our cocktails and created a lot of delicious flavours and presentations with his home made liqueurs. Cocktails were approx $40 AUD but worth the splurge. For one cocktail, he presented it at the table by smoking a cinnamon stick as a finishing touch. Outdoor heated pool looked appealing and there is a well equipped gym, however we didn't have time to use either facility. Had dinner at the Grand Cafe from a la carte menu. There is a free flow beer or wine package. They kept topping up drinks before you had to ask for it. Taxi fare from the hotel to Hong Kong station for In-Town check in with 3 bags was 48 HKD. Don't bother trying to find free bus shuttle or catching MTR. Overall an excellent stay and very attentive service. Would give 6 stars if I could.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded Feb 9, 2024
Dear Marg474, Thank you for choosing to stay at Grand Hyatt Hong Kong and we are humbled by your 6-star recognition for providing the Best hotel experience. We are very fortunate and blessed to have thoughtful guests like your goodself who would care to spend time to applaud our hardwork and dedication. Our dedicated team works tirelessly to deliver exceptional service and we are very grateful to you for highlighting our efforts that sets us apart in the industry. Your positive review on our well-appointed room offering panoramic views of the iconic Victoria Harbour and scenic nightview of the city, excellent housekeeping service as well as our varied and scrumptious Food and Beverage options are much appreciated. It is also a delight to hear that Gervais at Champagne Bar has impressed you with his cocktail creation and presentations, and the experience was further enhanced by live music entertainment. Your recognition of our services, facilities and location are incredibly uplifting and your fantastic endorsements of our efforts are much appreciated. Once again, thank you so much for taking the time to post such a lovely review and we look forward to many more opportunities to welcome your return to Grand Hyatt Hong Kong. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel C wrote a review Yesterday
1 contribution
My husband and I totally enjoyed the spa treatment that we had today. Therapists were very professional in the massaging techniques, skincare advice and the pressure intensity were just right. Thanks mika and kitty. steaming and jacuzzi facilities were very nice. nearly all the items in the treatment room were very neat, tidy and clean. we demand very strict to the standard of cleanliness, and with no compromise. their spa service surely earned a pass from us. For the cheerful reception we received from the spa service, staff from frontdesk esther, clara and gordon to the poolside jeffery, they all treated us with the utmost kindness, patience and immediacy for assistance, we totally could feel the genuine hospitality from them. Special thanks should go to jeffery for his caring attitudes in following the orders and touchup the environment setup for us, highly appreciated with thumbs-up.
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Date of stay: April 2024
Value
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Location
Cleanliness
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded yesterday
Dear Sunshine68472863040, Thank you very much for choosing the services of Plateau Spa at Grand Hyatt Hong Kong. We are elated to read your positive review sharing commendable aspects of your spa experience, from the professionalism and skills of Kitty and Mika in delivering our result-oriented massage ; enhanced level of comfort and hygiene in our well-appointed private treatment rooms ; hospitable service from Esther, Clara, Gordon and especially Jeffrey for his attentiveness and personalised service. Their excellent customer service will certainly be rewarded. Your kind words of praise and acknowledgment of our efforts are very uplifting and much appreciated by all of us. We are most grateful to you for the time taken to share this beautiful review on TripAdvisor and look forward to being of service to you again soon. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maria C wrote a review Apr 13
Stockholm, Sweden1 contribution
Excellent service and all the staff are so friendly and professional. Still one of Hong Kong best hotel, the rooms, the pool area, the food is 5 star! The location is beautiful by the harbour. You can easily walk, take the bus, metro, tram or taxi to explore the city, everything is SO convenient! My decision to come back to this hotel is an easy choice. Hong Kong and Grand Hyatt is my happy place!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded yesterday
Dear mariacheung2, Our deepest and heartiest gratitude to you for taking the time to post such an inspirational review 5-star of Grand Hyatt Hong Kong. Our team are overjoyed to receive such awesome recognition. It is very heartwarming to know that our comfortable room with thoughtful amenities, great range of recreational facilities including our outdoor heated pool, delicious options from various restaurants and bars, and most importantly, the continuous strive of our caring team to deliver personable hospitality have significantly culminated to a home away from home experience for you. We are blessed to have loving guests like your good self who treat us like family and it is indeed a prestige to be considered your second home. Moreover, we are located next to the Victoria Harbour and our close proximity with convenient connection to major transportation networks makes exploring Hong Kong a breeze. Your great support of Grand Hyatt Hong Kong is very precious to us and we hope it won’t be long before we welcome you home again. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katrina T wrote a review Apr 12
1 contribution1 helpful vote
The staff, Mia, was very helpful. We received excellent service during our stay. Victoria harbour Sea view is stunning!!!!!!! And the staff had cater the needs of our kids as well. Had wonderful time 👍🏼👍🏼☺️ Highly recommended. Other staff are very nice and helpful too
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 2 days ago
Dear A7131VDkatrinat, We would like to extend our most heartfelt appreciation for such a heartwarming review. Your awesome accolades on the impeccable service of the team at Grand Hyatt Hong Kong has truly made our day. It is a real delight to know that we have delivered you an amazing stay, and the view of the iconic Victoria Harbour has been mesmerizing. It is also very heartening to hear that the entire team has shown great care and personalized hospitality during your stay, and the customer service of Mia has been particularly impressive. Your trust in Grand Hyatt Hong Kong and your testimonials of our efforts are of immense value to us. We look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bello B wrote a review Apr 12
2 contributions
Steakhouse Juila and Ivy were super helpful during dinner time and gave us thoughtful food recommendations, and Max at the front desk was extremely proactive in helping us to take a photo by the fountain! Overall, a really wonderful dinner at the Grand Hyatt!
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Date of stay: March 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 2 days ago
Dear Bellobella322, Thank you very much for taking the time to post a 5-star review of your dining experience at Grand Hyatt Hong Kong. It is very heartwarming to know that the professionalism and caring service provided by Julia and Ivy at the Steakhouse has greatly enhanced your dining experience. Additionally, Max’s attentiveness and thoughtful gestures has also enhanced your impression of the excellent customer service of the team at Grand Hyatt. We will share your kind words of praise with them and I am sure they will feel motivated to continue their passion in delivering heartfelt service. Your support means a lot to us and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rus wrote a review Apr 10
Muscat, Oman11 contributions1 helpful vote
The location is excellent The facility is excellent - has everything you could possibly need The staff were superb / nothing was too much trouble and we stayed for 10 days and this standard was superb throughout our stay. The club lounge staff in particular made us feel welcome and always had time to stop help and advise - our first time in HK - made our stay simple and enjoyable.
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Date of stay: April 2024Trip type: Traveled as a couple
Room Tip: We arrived late evening and the checkin was a little slow & Transfer from airport was excellent...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 4 days ago
Dear Safari58288269562, Thank you very much for choosing Grand Hyatt Hong Kong for your first trip to Hong Kong and we are elated to know we have left such a lasting good impression on you. It gives us great joy to know that we have delivered you an overall enjoyable stay, and your kind words of praise on hotel’s ideal location ; great range of facilities; and most significantly the wholehearted service provided by our team that has greatly enhanced your overall experience in Hong Kong are immensely uplifting. Our team works tirelessly to provide top-notch service and pays great attention to ensure all our guests feels care for and their requests attended to meticulously. Your affirmation of the tremendous efforts put in by our Grand Club team are most rewarding. Our hotel is located close to the iconic Victoria Harbour and it provides panoramic view of both the harbor and scenic skyline. In addition, we are conveniently connected with major transportation networks as well as several sightseeing spots, restaurants and cultural spaces that appeals to both business and leisure guests. Your 5-star review on TripAdvisor means a lot to us and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Khaarl wrote a review Apr 10
Hong Kong, China18 contributions16 helpful votes
For nearly a decade, the Grand Hyatt Hong Kong has been our go-to haven for staycations, providing us solace and joy, especially during extended stays. Its unwavering charm and the magical experiences crafted by the dedicated team have made every visit memorable. Opting for rooms with Grand Club access, particularly the suites, enhances the stay significantly, offering an exclusive, luxurious touch. Special accolades to the Grand Club team for their impeccable service, and to the 11th floor's vibrant energy, where the pool team, The Grill, and the Waterfall Bar reside. The Champagne Bar deserves a mention for its exquisite wine and cocktail list, alongside live music and caviar nights that set a high standard for elegance. Moreover, the Grand Hyatt Steakhouse consistently impresses with its tender, wood-fire grilled meats, standing as a testament to culinary excellence. Our heartfelt gratitude goes to everyone at the Grand Hyatt for making each stay not just a visit, but a cherished memory. This is home.
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Date of stay: April 2024
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Trip type: Traveled with family
Room Tip: Book a room with Grand Club access (all Suite have such access). Special occasion? Go for the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 4 days ago
Dear Khaarl, Our heartiest gratitude for your love and great support of Grand Hyatt Hong Kong. We are overjoyed to read your beautiful 5-bubbles review on TripAdvisor sharing attributes of our well-appointed suites, luxurious food and beverage offerings at Grand Club Lounge, impeccable service from the team as well as our scrumptious and thoughtfully-crafted menu prepared by our culinary team at the Steakhouse. We cannot agree more that our team are the heart and soul of the hotel, and their dedication and diligence to provide all our dear guests the most amazing experience makes us proud. It is this unwavering passion and determination of theirs to treat every guest like their own family member that makes us stand out among the rest in the industry. Rest assured, we will definitely share your awesome endorsements with the team which is a great source of inspiration for all of us. It is also a real delight to hear that you a wonderful time enjoying our alfresco dining facilities and outdoor swimming pool, your compliments on the relaxing vibes and enthusiasm of the team is much appreciated. Moreover, we are very thankful that you took the time to highlight Champagne Bar for its extensive wine and cocktail list as well as its elegant ambience complemented by live music entertainment, and also for your testament of the exemplary culinary skills of our Steakhouse team. Thank you once again for your glowing testimonials of our efforts and we can’t wait to welcome you back home soon. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Will x wrote a review Apr 10
1 contribution
Thank you so much for the warm check in handled by Jonathan. We really felt being well taken care of! The swimming pool is nice and the breakfast in Cafe is amazing. A lot of food varieties to choose from. Highly recommend my friends to come over and stay in the future!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 4 days ago
Dear 882willx, Thank you very much for taking your precious time to share a 5-bubbles review of Grand Hyatt Hong Kong. It is very heartening to know that you enjoyed a pleasant stay and our team in particular, Jonathan has made you felt special with their impressive sense of care and dedication, and it is their willingness to go above and beyond that has truly made your stay a memorable one. Additionally, your compliments on our outdoor 50-metre swimming pool as well as our varied and scrumptious breakfast at Grand Café has brought us great joy. We sincerely appreciate your vote of confidence and high recommendation of Grand Hyatt Hong Kong, and look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Samantha._. wrote a review Apr 9
Hong Kong, China5 contributions
Had a great night with friends:) Thank you so much Kenneth from Grand Cafe for the hospitality; he is very friendly and helpful. Will definitely visit again soon! And other staffs were very active in serving, I appreciate how they are willing to take an extra step to enhance guest’s experience. Truly a beautiful night to remember haha
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 5 days ago
Dear this_is_samanthaa, Thank you for taking your precious time to post a 5-bubbles review of your experience at Grand Hyatt Hong Kong. It gives us great joy to know that you had an amazing dining experience at Grand Café and our team’s dedicated service has significantly contributed to an unforgettable experience. Kenneth is indeed a shining star in our team, always going above and beyond to ensure that each guest receives top-notch service. Your praise and acknowledgment of our team’s efforts mean the world to us. We are truly humbled by your accolades and look forward to being of service to you again soon. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$368 - $475 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt hong kong hotel hong kong, hyatt hong kong, hong kong grand hyatt, hong kong hyatt
LOCATION
ChinaHong KongSouthorn Playground / Hong Kong Island / Wan Chai / Causeway Bay
NUMBER OF ROOMS
542
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND HYATT HONG KONG - Updated 2024 Prices & Hotel Reviews

Frequently Asked Questions about Grand Hyatt Hong Kong
Which popular attractions are close to Grand Hyatt Hong Kong?
Nearby attractions include Wan Chai (0.2 miles), The Wanch (0.2 miles), and Central Plaza (0.1 miles).
What are some of the property amenities at Grand Hyatt Hong Kong?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Hong Kong?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Hyatt Hong Kong?
Conveniently located restaurants include Jo Jo Indian Cuisine (lockhart Road), Grissini (Grand Hyatt Hong Kong), and Grand Hyatt Steakhouse (Grand Hyatt Hong Kong).
Are there opportunities to exercise at Grand Hyatt Hong Kong?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Hong Kong have airport transportation?
Yes, Grand Hyatt Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Hyatt Hong Kong located near the city center?
Yes, it is 0.9 miles away from the center of Hong Kong.
Are any cleaning services offered at Grand Hyatt Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Hong Kong offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.