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Grand Hyatt Hong Kong

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#15 of 697 Hotels in Hong Kong
Certificate of Excellence
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Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
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2,142 Reviews from our TripAdvisor Community

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Showing 1,655: English reviews
Auckland Region, New Zealand
Level Contributor
236 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I travel a lot for work and pleasure. My recent stay at Grand Hyatt Hong Kong was the best stay I have ever experienced. From the minute you walk into the foyer and are greeted you know it is going to be a great experience. The guest rooms have everything you could imagine. From the thoughtful usb port near the... More 

Helpful?
Thank jackirmic
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The service quality is very good and the location is great. Room size and amenities not great for the price. Limited vegetarian choices in restaurants and room service menus. Health club is great. Good hotel but overpriced.

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Sukumar R
Singapore, Singapore
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

located just behind the immigration towers. Room Options : Garden View, Ocean View and City View if you like to enjoy the night lights ocean view are the best, you can get to watch the symphony of lights everyday. There are no near by shops, but you have to walk about 5 to 10 mins if you want to buy... More 

Helpful?
1 Thank Acchuthan
grandhyatthk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear Acchuthan, Thank you for your precious time in sharing your luxurious experience in Tripadvisor. We are delighted that you had an enjoyable stay in our renovated guestroom overlooking the Victoria Harbour and enjoyed the Symphony of Lights. We are pleased to know that our service has met your expectation. We hope to welcome you back soon in the near... More 

California
Level Contributor
451 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for two nights on our recent trip to HK. Front desk staff courteous and helpful. We did not get a harbor-view room but were put on the 26th floor. Room was a little tight for the three of us but it worked. Loved the in-room coffee machine, made good cups of coffee those early mornings. Walking distance to... More 

Helpful?
Thank ROCruiser
grandhyatthk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear ROCruiser, Thank you for your precious time in sharing your wonderful 2-night experience with us. We are glad that you had an enjoyable and comfortable stay in our renovated guestroom and loved the amenities provided in the guestroom. We look forward to welcoming you in the near future. Best regards, Philip Yu General Manager Grand Hyatt Hong Kong More 

Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Have been staying at the Grand Hyatt in Hong Kong over past few years. It was very disappointing to see the level of service deteriorate to the level it has. From the check in at the Club Lounge to attending the restaurants, the overall experience was not good. The superior rooms are small, and bad smell of dampness on the... More 

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank sal0512
grandhyatthk, Front Office Manager at Grand Hyatt Hong Kong, responded to this review

Dear Sal0512 Good morning and thank you for taking the time to review our Hotel and your kind words about Grissini and the Grand Club Lounge. I have received your feedback here and on our internal Hyatt Satisfaction survey and the feedback you provided during your stay with us and I am very sorry that we failed to impress. We... More 

Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

my now fiancee and I stayed at the Grand Hyatt for 3 nights in early September in a lovely harbour view room. I normally don't bother paying for a room with a view, but I was intent on getting one of Hong Kong Harbour at the Hyatt had one of the best value rooms for this. Other than the great... More 

Helpful?
1 Thank JoshuaArm
grandhyatthk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear JoshuaArm, Thank you for your precious time in sharing your lovely and comfortable stay in Tripadvisor. We are delighted that you and your fiancée had an enjoyable and pamper stay in our renovated guestroom overlooking the Victoria Harbour and found the handy phone useful during your stay . We look forward to providing you and your fiancée another wonderful... More 

Melbourne, Australia
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Love the joint it is just so comfortable even got to use the new grand cafe not as roomy as the last one but just as good if not better. Will continue to stay whilst being so good even though that is a bit boring. Point being flew all night from London worked all morning visiting different places and then... More 

Helpful?
1 Thank james b
grandhyatthk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear James B, Thank you for your precious time in sharing your home away from home experience with us. We are glad that you had a comfortable stay in our renovated guestroom and liked the food and beverage served at the Grand Café. We look forward to welcoming you back home in your next visit. Best regards, Philip Yu General... More 

Shanghai Region, China
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel has the best service in Hong Kong, Hotel staff are very warm and helpful. Evening cocktail in Executive Lounge is very good, and much better than any other Hyatt / IHG / SPG hotel in Hong Kong. Hotel Located in one of the best location in Hong Kong Island, very convenience for everything. The whole hotel just finished... More 

Helpful?
1 Thank Yan R
grandhyatthk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear Yan R, Thank you for your precious time in sharing your superb stay in Tripadvisor. We are delighted that you had an enjoyable and pampered stay in our renovated guestroom overlooking the Victoria Harbour. We appreciate your kind words on the service provided by our team, especially the Grand Club Lounge. Your positive comments motivate us to provide outstanding... More 

Bristol, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I loved this hotel, the rooms are really spacious with everything you need (including a free phone which you can use the Internet/make calls for free which was really useful), and the open bathroom into the room was great (the toilet is separate!) We used the pool area twice as it was a really nice and sociable area. The hotel... More 

Helpful?
2 Thank JenLS123456
grandhyatthongkong, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear JenL5123456, Thank you for your precious time in sharing your wonderful experience with us. We are delighted to know that you loved our hotel and had an enjoyable stay in our renovated guestroom. We look forward to providing you another pleasant stay on your next visit. Best regards, Philip Yu General Manager Grand Hyatt Hong Kong More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

Wow, lovely place. Starting from the friendly professional service at front desk. Room was very very nice, great view of across the bay. Beautiful pool area with drink service, nothing was a problem. Great location with local bars close by. Very helpful porters who helped with taxi's instructions and bags. Highly recommended and will definitely stay again.

Helpful?
1 Thank A TripAdvisor Member
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Wan Chai / Causeway Bay

Neighborhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Grand Hyatt Hong Kong is located along the prime waterfront of Hong Kong Island commanding beautiful views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The 545-room hotel is home to nine restaurants and bars. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. ... more   less 

Additional Information about Grand Hyatt Hong Kong

Address: No.1 Harbour Road, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: $311 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 545
Reservation Options:
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Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt
Hotel Style:
#11 Spa Hotel in Hong Kong
#12 Business Hotel in Hong Kong
#15 Family Hotel in Hong Kong
#15 Luxury Hotel in Hong Kong
#16 Romantic Hotel in Hong Kong
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