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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
Updated 09/11/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt Hong Kong
Updated 09/11/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#42 of 802 hotels in Hong Kong
Location
4.5
Cleanliness
4.7
Service
4.7
Value
4.1
Travelers' Choice
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Languages Spoken
English, Chinese, Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
175Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
Contact
No.1 Harbour Road Wan Chai, Hong Kong China
Name/address in local language
Getting there
Wan ChaiMass Transit Railway (MTR)6 min
AdmiraltyMass Transit Railway (MTR)11 min
Rental CarsSee rental cars from $135/day
4677Reviews62Q+A100Room tips
Reviews
Traveler rating
- 3,379
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- 232
- 80
- 64
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Most Recent
It’s my first time going to Tiffin for their dinner buffet, to celebrate my friend’s birthday We had great experience thanks to impeccable service from Ray and Charlene - and of course to Shirley who arranged the booking for us. Will be back again for sure!
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
My husband and I used to travel very frequently before the pandemic. Due to the travel restriction in the recent 2 years, we can only stay in Hong Kong and we started staycation since 2020. While we were rather reluctant in staying in local hotels at first, our experience with Grand Hyatt has turned our reluctance into a habit to stay in hotels almost every weekends just to relax. We have stayed in almost all top hotels in Hong Kong since December 2020, and yet, we keep coming back to Grand Hyatt for over 80 nights in 1+ years. *Rooms* All guest rooms are very spacious, even the basic room type which are of over 40M2. The view of the harbor view rooms overlooking the Victoria Harbour are spectacular. The Deluxe Harbour Room and Suites will offer 180 panorama sea view. The room is very clean and decent, each equipped with bathtub and 55" TV and all the amenities needed. We brought Apple TV and Chromecast for TV streamlining and the connections are very smooth. While we are very picky in selecting hotels, I personally find the rooms in Grand Hyatt up to my entire satisfaction as compared to other same level of hotels around the world. *Food* There are abundant choices of restaurants in the hotel and we essentially don't need to go anywhere to look for food during our stays. The quality of Teppanroom is top notch as compared with the same level of teppanyaki restaurants. Buffet in Grand Café offers great variety of food with high quality. One Harbour Road is a Chinese restaurant and we love the food and environment there. Grissini offers authentic Italian cuisine through we would love to see more variety in the menu. Tiffin provides very relaxing environment for gatherings. *Service* Having stayed in Grand Hyatt for many nights in the recent 1+ years, I never have a complaint on their service. While more and more people are going staycation now, some hotels could not cope with the surge in volume of customers, and the result is long queues in front of the check-in counters. However, we never encountered such problem in Grand Hyatt even before we became a Globalist (when there's designated counter for check-in). I'm sure the management has done a lot of planning and adjustments to ensure the best experience of the guests. *Grand Club* The quality and service of the Grand Club worth special compliment. My husband and I are very impressive of the high standard of service provided at the Grand Club both at the service counter as well as the Grand Club lounge. Staff there are always friendly and welcoming. They try their very best to uplift the experience of the customers, and we are impressed by their passion and hard work. While there are very high occupancy on every weekends, we noticed that some staff at the Grand Club are working from early morning till late evening. Yet, their service level has never let me down. Commendation should be given to the whole team at the Grand Club, especially Karly and Scott who manage the Grand Club. They did a great job in leading the team to provide unfailing service to club floor customers. Karly always endevours to meet and exceed guests' needs in relation to various guest services of club floors, and we are always well taken care of with issues resolved smoothly through Karly and her team. I would also like to give commendation to Scott who manages the Grand Club lounge. He is always passionate and attentive to the guests, making each of the guests feeling welcoming like a VIP. While we are also Diamond member of the Shangri-La Circle, we inclined to stay in Grand Hyatt during weekends as we feel like homecoming each time staying there. Commendations should also been given to Scott and Karly's team members, namely Rachel, Derek, Jon, Viki, Charis, Maggie, Wing and all other team members. Great job!…
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ghhk mgnt, General Manager at Grand Hyatt Hong Kong
Responded Aug 11, 2022
Dear Wingscc, Thank you for your continued support of Grand Hyatt Hong Kong and also for taking the time to share your experience. It is a real delight to hear that your experiences with us were impeccable and we truly appreciate your lovely comments about the rooms, the food, the service and the Grand Club team. We will certainly share your kind words with the team, especially Karly, Scott, Rachel, Derek, Jon, Viki, Charis, Maggie and Wing for their care and great hospitality. Thank you very much for sharing your compliments on TripAdvisor and it would be our pleasure to welcome you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was the first time we stay at Grand Hyatt. At first I was told by my friends that this hotel is quite old. I did some research and it was renovated not long ago. We booked a harbour view room and the view was stunning. The room was well maintained. The mattress was firm but not hard. It would be a bonus if there are choices of pillows. I would also prefer the hotel uses dispenser bottle of bath gel and shampoo at the bathroom There is a good choice of breakfast at Grand Cafe and staff services are excellent.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ghhk mgnt, General Manager at Grand Hyatt Hong Kong
Responded 2 days ago
Dear Road32020349443, Thank you for choosing to stay at Grand Hyatt Hong Kong and also for taking the time to share your experience. We are delighted to hear that you had a pleasant stay with us and appreciate your kind compliments about our room, the breakfast selection at Grand Cafe and the service provided by the team. We have also noted your feedback regarding bathroom dispenser bottles. Your feedback is extremely important to us as it is only through concerned individuals like yourself that we are able to monitor and refine our services to ensure we continue to provide all our valued guests with an enhanced guest experience. As for your comment on the pillow selection, please be advised that we do offer various types of pillows for guests to select. You are more than welcome to contact Guest Services for pillow menu and deliver your preferred pillow to your room. It was our pleasure having you as our guest and we look forward to your continued support. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s unexpected to have only 1 washroom for a suite which was separated from the bathroom. Besides, it was quite difficult to seek lounge staff’s help and it seemed there’s shortage of manpower. Food quality esp breakfast session was very unsatisfactory.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 6 days ago
Dear DinewithB, Thank you for taking your precious time to share your feedback on TripAdvisor. We are very saddened to hear of your disappointments with the design of our suite, food quality of breakfast and inattentive service at the Grand Club Lounge. We regret that we did not deliver an experience deserving of a better rating and would like to extend our sincere apologies for failing to meet your expectations. Your feedback is extremely important to us in our continued efforts to reflect and improve ourselves to provide an experience as defined by our valued guests. We will definitely share your experience with the team for improvements and look forward to providing you with an elevated experience on your next visit. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a long overdue review- one of the gems we re-discovered during the pandemic was HK staycations. Over the last 2 years we have had numerous stays at GH with friends(and even treated ourselves to a Christmas stay in one of their suites). I would highly recommend GH as a luxury stay in Hk that is family friendly, and for the parents to unwind with good food & wine!. The staff on level 31 always makes us very welcome and accommodate our overly excited kids which is very appreciated. Special call out to Maggie and Scott on level 31, and Kylie on level 30 - it’s really like seeing old friends again. As always the rooms are so comfortable and super clean, nice fluffy towels. Just want to highlight the professional service from the staff at the weekend pool brunch - dealing with guests (who had too much sun & drinks), they handle the situation very professionally. The only improvement area I would suggest is the QR code booking/ virtual assistance was not very convenient, this should be made available to all the staff and throughout the hotel to access, we were told to go to level 30 to get the code when we were downstairs at the main concierge Look forward to seeing you all again Mike & Monique…
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: One of the best hotel lounges
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 1 week ago
Dear Mike & Monique, Thank you for your continued support of Grand Hyatt Hong Kong and also for taking the time to leave a review on TripAdvisor. It is a real pleasure to hear that you had a pleasant family staycation with us and the team’s efforts has enhanced your overall experience. We are very appreciative of your compliments on our services, especially Maggie, Scott and Kylie at Grand Club as well as the team at The Grill. I am sure our team would be delighted to be recognized for their exceptional service. We have also noted your comment regarding lack of availability of QR code in the hotel to access and we would like to apologize for the inconvenience caused. Please be assured that we take your feedback seriously and immediate action has been taken to enhance convenience. Thank you for your 5-star rating and we hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As one of the top rated hotels in Hong Kong, everything was brilliant as expected. The room looks elegant yet cozy. Staffs were very professional and helpful as well. Definitely one of the most memorable stays. Highly recommended.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ghhk mgnt, General Manager at Grand Hyatt Hong Kong
Responded 1 week ago
Dear kokimatsuoka3, Thank you for choosing to stay at Grand Hyatt Hong Kong and also for taking the time to share your compliments on TripAdvisor. It is a real pleasure to hear that you enjoyed your stay with us, and all our services and room have met your expectations. We are very grateful for your support and look forward to providing you with many more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a club package for all 5 families and were surprised to feel unwelcome at the club lounge with our young kids whilst at the same moment refused access to a private meeting room for our meals. Our party were also disturbed when sitting in the kids lounge for a random cleaning service when another guest complained about the messy toys in the kids room. Unfortunately our money was wasted because we could not spend time enjoying our stay together as a group.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ghhk mgnt, General Manager at Grand Hyatt Hong Kong
Responded 1 week ago
Dear krystleryan 16, Thank you for sharing your feedback with us. We regret learning of your disappointment regarding your experience at the Grand Club lounge and would like to extend our sincere apologies for the unpleasant experience. Please be assured that we take your feedback seriously and it has been shared with our Grand Club Manager for review and improvement as it is our aim to continuously strive towards improving ourselves to provide a pleasant experience for our guests. Once again, we are very sorry for failing to meet your expectations on this recent stay and remain hopeful that we will have the opportunity to have you as our guest again. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
因為見Grand Hyatt一直冇乜負評，所以想嚟好耐～今次終於可以親身體驗喇，都真係各方面由service、房間、以至食物，都令人好滿意！間房嘅無敵大海景已經贏哂，跟住喺冇通知情況下拍門送件bday cake嚟好surprise (仲體貼到打火機都提供埋!)！假期都願意provide late checkout、早餐啲食物款式多到有啲嚇親、再送埋個tea set….. 真係諗唔到有乜嘢唔滿意嘅地方，絕對會encore👍🏻！
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ghhk mgnt, Other at Grand Hyatt Hong Kong
Responded 1 week ago
親愛的wenwen811， 感謝您在百忙中抽出寶貴的時間與我們分享您入住本酒店的感受。 很高興得知您在香港君悅酒店有一個愉快的生日住宿體驗，我們的服務、房間以至食物各樣都令您稱心滿意。 謝謝您的讚許與支持，我們衷心期待您在不久的將來能再度光臨。 李詠祺 行政副經理 - 客務部 香港君悅酒店
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent service , Food taste delicious, Special thanks Front desk Sam and Susanna Hung, room service, swimming staff also excellent service, but children playground can be add more facilities , tea set food need improved
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 1 week ago
Dear Henry_lau1021, Thank you for taking your precious time to leave a review on TripAdvisor following your stay at Grand Hyatt Hong Kong. We are very happy to know that you had a pleasant stay and were also pleased with the overall services provided by the team, especially from Sam and Susanna. We are also very grateful to you for your compliments on our food quality is also much appreciated. In addition, we appreciate your time to share your feedback regarding facilities at the children playground and quality of our tea set. Please be assured that we will share your comments with concerned departments for necessary enhancements. Thank you for your 5-star rating and we hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
君悅酒店為我們安排了一間附有生日裝飾的海景房來慶祝我老公的生日。我們在酒店享受了放鬆的一晚住宿，優質的服務和壯麗的景色！我們預訂的套餐包括三餐，自助早餐，晚餐套餐One Harbour Road 和一個外賣afternoon tea。One Habour Road 提供的食物和服務從未讓我們失望！我們喜歡自助早餐的各種食物，點心和丹麥菜絕對是我老公的最愛。即使我老公從不喜歡afternoon tea，但他也覺得afternoon tea很美味。
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from grandhyatt hongkongLC, Other at Grand Hyatt Hong Kong
Responded 1 week ago
親愛的kentiekatie, 感謝您撥冗與我們分享您近期入住香港君悅酒店的住宿體驗！ 非常榮幸我們能為您提供了一個愉快的生日住宿體驗，並能獲得您對房間景觀、餐飲質素以及同事優秀服務的稱贊。您的讚許和肯定帶給我們莫大的感動和鼓勵。 謝謝您的稱贊，期待日後能有機會再度歡迎您的光臨。 李詠祺 行政副經理 - 客務部 香港君悅酒店
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$264 - $344 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt hong kong hotel hong kong, hyatt hong kong, hong kong grand hyatt, hong kong hyatt
LOCATION
ChinaHong KongSouthorn Playground / Hong Kong Island / Wan Chai / Causeway Bay
NUMBER OF ROOMS
542
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Claim Your Listing Frequently Asked Questions about Grand Hyatt Hong Kong
Which popular attractions are close to Grand Hyatt Hong Kong?
Nearby attractions include Wan Chai (0.2 miles), Hong Kong Convention and Exhibition Centre (0.1 miles), and The Wanch (0.2 miles).
What are some of the property amenities at Grand Hyatt Hong Kong?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Hong Kong?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Hyatt Hong Kong?
Conveniently located restaurants include The Oyster House, Burger Joys, and Dynasty.
Are there opportunities to exercise at Grand Hyatt Hong Kong?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Hong Kong have an airport shuttle?
Yes, Grand Hyatt Hong Kong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Hyatt Hong Kong have airport transportation?
Yes, Grand Hyatt Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Hyatt Hong Kong located near the city center?
Yes, it is 0.9 miles away from the center of Hong Kong.
Are any cleaning services offered at Grand Hyatt Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.