Had been staying in Park Lane Hotel numerous times during my day offs to wind down from work. Not only because I could benefit from the ALL membership, but also because of the homely experience I receive whenever I stay here. Checking in was hassle-free, with Gigi handling the whole process very smooth and professional. Originally booked for the Premium Deluxe Room, but Gigi kindly upgraded us to the newly refurbished Premium Pullman Room, which includes a spectacular view of the Victoria Harbour. Shortly after I entered the room, I received a personalized welcome card from the Loyalty Service Team and also a fruit flatter, which makes me feel very warm and elated. But when my companion arrived at the hotel and examined the room, he was a bit disappointed when the room does not include a bathtub. We therefore went to the front desk again and luckily we were able to receive another upgrade of our room from the reception, which allowed us to enjoy our stay in the very stylish Deluxe Executive Room. With the included dining credit from our package, we patronized the SKYE restaurant which is located on the top floor of the hotel. We were lucky to be seated at the window side, which allowed us to enjoy the spectacular night view of the Victoria Park during our mealtime. The quality of the food was superb. I especially enjoyed the signature cocktails and their beef wellington. However, the service of the restaurant has room for improvement, as the staff could hardly notice us while we want to take an order, even when my companions tried to make eye contacts with the staff, still no one intended to approach us, and I somehow find it rather rude to raise my hand to call the waiter over for any requests we are about to make every time. The buffet breakfast was sumptuous, with a wide range of selection of food such as cereals, salad and even dim sum and Chinese noodles. My companion and I enjoyed the breakfast very much, and I could proudly say that this is the best buffet breakfast offered among all other Accor hotels in Hong Kong. I was contented and very delighted with the overall experience I had this time on our stay at the Park Lane Hotel. Once again, many thanks to everyone who is working hard behind to help making our staycation a special and memorable one, especially to Ray from PLAYT, who kindly assisted us during our breakfast, and to Cindy from the Loyalty Service Team, who kindly assisted me for the check-out of my room. I had a great time having small talks with her, which made me felt like meeting an old friend of mine. In fact, I believe everyone at the Loyalty Service Team deserves kudos for their efforts of making my every stay at the Park Lane Hotel an enjoyable and memorable experience. Would definitely visit the hotel again in the near future :)…
Very good stay, with a very nice.room. very modern bathroom. We chose a package included Jam Art session who was fun, afternoon set very good and cocktail in the evening. Everything was very well organized. The staff was great !
A short weekend stay with friend. Tidy, comfortable and convenient located hotel. Close to shopping malls and restaurants. Thank you for friendly and professional services from Wing, Hannah, Cindy, Gigi and Cason.
Had a pleasure stay in the hotel. The staff are helpful and professional. I would like to thank Hannah who welcomed us at the very check- in. After a short briefing on the hotel facilities, we knew more about the hotel and had a art-jamming class, which was really enjoyable. And Roger from Executive floor team welcomed us at the Ebb & Flow. He gave a home-like experience. There were many staff we met on the day and overall we had a enjoyable stay. Can’t wait to be back in the near future for anniversary or celebration.
Dear all, after 6 month of stay at The Park Lane hotel in Causeway Bay is time to return at home in Italy . Me n my wife we will like to thanks all the hotel staff from the concierge , restaurant to the executive floor. A special thank to Sandy and her people from executive floor for the very kind assistance n help. Of course , even was a business trip at the end was more than a pleasure permanence, we hope to return at The Park Lane hotel ASAP.