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Average
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About
4.5
#49 of 609 hotels in Hong Kong
Location
4.8
Rooms
4.3
Value
4.2
Cleanliness
4.6
Service
4.6
Sleep Quality
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
A contemporary oasis for the 21st-century voyager, The Park Lane Hong Kong, a Pullman Hotel, is a home away from home for global jetsetters and the discerning business traveller. Set in the heart of vibrant Causeway Bay, seconds from the subway station, the hotel is a stone’s throw from the city’s most compelling attractions, from chic designer boutiques and Michelin-starred restaurants to pulsating bars and clubs. Savvy design, intuitive service and jaw-dropping views of the harbour, Victoria Park and the Kowloon skyline combine to make The Park Lane the ultimate sanctuary in Hong Kong for the modern urban nomad.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in the vibrant heart of Causeway Bay, The Park Lane Hong Kong, A Pullman Hotel, garners high marks for its stylish and spacious setting, complete with modern touches and panoramic park vistas. Guests appreciate the meticulous cleanliness and the variety of quality amenities, including a praised executive lounge. While the rooms are celebrated for their size and contemporary features, some suggest that certain older rooms could benefit from a refresh.
The hotel's service is predominantly acclaimed for its warmth and professionalism, though a few visitors have encountered slower responses. Despite mixed opinions on value, the hotel's superb location, with effortless access to shopping and transport, consistently impresses travelers.
Location
Convenient
Atmosphere
Modern
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Well-appointed
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Parklane Hotel is our hotel of choice every time we come to Hong Kong. The location is super convenient, and the rooms are nice, clean, and spacious.
Our dining experience in Playt is also nice, the selection is good and the food is nice and fresh. Dessert was awesome.
I am writing this review to commend the staff on the 26/F lounge. All the staff are very friendly and attentive, specially Ms. Galina, she’s very approachable and she made sure to take care of me during my many visits to the lounge. She recommended me to try HK style milk tea, just pour the milk into the hot tea, it’s super good!
On one of my afternoon tea time, I showed her photos of my dog on my phone, and moments later she gave me her drawing of my dog! Such a lovely surprise. cпасибо!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip:For Asian travelers: you have to bring adapter for UK sockets
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Park Lane Hong Kong a Pullman Hotel, Other at The Park Lane Hong Kong, A Pullman Hotel
Responded Jul 12, 2023
Dear Bern C, Thank you for taking the time to share your wonderful review on TripAdvisor community. We are very happy to read that you had an awesome stay and that you always enjoyed our hospitality. We truly appreciate your loyal support and look forward to having you back in our home again in the near future. Sincerely, Luc Bollen General Manager
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Staycation to celebrate our anniversary was our purpose and everything we asked for in advance, they delivered. Since we preferred to have a room with a bathtub, we downgraded to Deluxe room instead of the Pullman room which is newly renovated. The difference is in the bathtub and the room decor is a bit dated. Nevertheless, still neat, clean and tidy. The wifi still strong and TV with many international channels. We love the view into the Victoria Park and the harbour. I asked for 6 pillows of various kinds, they gave 8! The bed was super comfortable. The bathtub only fits me (petite size) but not so much for my better half. He enjoyed the rain shower though. The coffee machine was fantastic though they could have topped it with real milk instead of coffee mate powder. The staff is more than happy to supply more coffee or tea bags. We enjoyed our time at the executive lounge for an afternoon snack, cooking class and cocktail drinks (all part of the package). The dinner at the Skye bar was excellent. The friendly staff made a world of difference as they made us feel right at home and on a vacation at the same time. Many thanks to Helen and her team on the executive floor, Atkins, Elise, and Hilary. The cooking class was fun and informative as sous chef Ryan made it so easy to cook a difficult dish with everything prepared for us. We watched 2 movies in the nearby cinemas and explored Victoria Park. There is so much to do in Park Lane and it is easy to get to.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Park Lane Hong Kong a Pullman Hotel, Other at The Park Lane Hong Kong, A Pullman Hotel
Responded Oct 23, 2020
Dear Diana T, Thank you for sharing your wonderful experience with us. At Pullman, we strive to ensure each and every guest's expectations are not only met but exceeded, we are so happy that you had chosen our hotel to celebrate your special moments and our passionate team has made your stay so memorable. We look forward to welcoming you back again in the near future. Sincerely. Luc Bollen General Manager
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I usually evaluate hotel service on two perspective. First, its hardware - the room condition, its amenities, location and second its software - how the management and staff make me feel welcomed.
Location wise, it is located at Causeway Bay and right beside the Victoria Park, this hotel can suit business travelers really well. And I was really impressed with the design of this hotel; on my previous two Pullman stays in other properties I never seen the iconic design symbol of Pullman Hotels. I could not understand why they call Pullman a Premium brand, but only after I visited the Park Lane, I could realize Pullman is an upscale hotel. And also I was aesthetically impressed and inspired on how they used art works and colors on their property. The only downfall of this hotel, as many other guests have pointed out, is lack of pool.
Hong Kong and its hoteliers are famous for their service, so there is always a guarantee that they won't fail you but I always had the feeling that I was being cared by the Park Lane team even before I checked in. I really want to thank Park Lane's Guest Relation Team, especially Ms. Gigi Yeung, for her service and smile during my stay.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Park Lane H... a, General Manager at The Park Lane Hong Kong, A Pullman Hotel
Responded Jan 5, 2020
Dear Daydream15564947693 Thank you for choosing to stay with us and for leaving a such a nice review on TripAdvisor community. It is great to hear that you enjoyed the overall atmosphere of our hotel and were impressed with the outstanding services provide by the team. At Pullman, guest satisfaction is always our priority and we truly appreciate your compliments. Once again, thank you for sharing your great experience and we all look forward to welcoming you back in the near future. Sincerely, Luc Bollen General Manager
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Finding a family room in Hong Kong without paying through the nose is next to impossible (see note at the end). Bearing that in mind I'm not going to make the claim that this place is value for money, but in the absence of any stronger claims for value for money in the area I'll make the alternative claim that this place is just simply an excellent place to stay.
I was wondering about whether it would be a bit far out compared to the many areas of HK and Kowloon but its' positioning at the opposite end of the block to an MTR station means easy access to everywhere you might want to go. The local area has plenty of reasonable restaurants, bars, and is opposite Victoria Park.
The hotel itself was spotless, very comfortable, and were only to happy to go above and beyond the basics (providing extra towels late at night after our youngest had an accident; informing and assisting us in catching the free shuttle to HK Station when we said we were going to get the MTR).
Disclaimer: I booked and paid prior to the recent disturbances. Checking the hotel's site during our stay, the same room would have been $100 per night cheaper but I have to imagine that is a temporary change.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:Get the park view rooms. For a handful of dollars a night (5-10%) it makes the stay feel a lot...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Park Lane H... a, General Manager at The Park Lane Hong Kong, A Pullman Hotel
Responded Jan 29, 2020
Dear dlanods, Thank you for taking the time to share your kind review with us. It is so rewarding that you enjoyed every aspect of your stay including our family room, convenient location as well as our dedicated service. We look forward to welcoming you and your family for another enjoyable stay again in the near future. Sincerely, Luc Bollen General Manager
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I stayed for one month at The Park Lane Hong Kong with my girlfriend and had a very pleasant and enjoyable stay. We definitely would like to return to this hotel in the future.
My reservation was handled mainly by senior sales manager Marchello. He was very helpful, provided excellent customer service and did a superb job following up on any questions we had during our stay.
I chose to stay at a Premium Deluxe (Victoria Park View), and the room was bright, spacious (for HK standard) and well-equipped. The housekeeping staff were polite and friendly and did a great job making up the room, always leaving it clean and fresh. The room was also soundproof from street noise, but occasionally, we could hear noise coming from outside the room door from people in the hallway.
Our favourite thing about the hotel is its very convenient location. Close to the Causeway Bay MTR station and close to all of Causeway Bay's best shopping and dining options (Lee Garden, Sogo, Times Square, etc.).
I did not dine at any of the hotel's restaurants, so I cannot comment on that, but I used the gym a few times. I usually would not go to gyms during the pandemic, but as they had put in place protective dividers between the treadmills and the staff cleaned the equipment immediately after each use, I felt safe when using their gym.
Overall, I am happy with my stay at the Park Lane Hong Kong and recommend it to others.
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Date of stay: April 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Park Lane Hong Kong a Pullman Hotel, Other at The Park Lane Hong Kong, A Pullman Hotel
Responded May 27, 2021
Dear Ben H, We are delighted to read that you had an enjoyable stay with us. Rest assured your compliments will be shared with the team in particular Marchello who provided exceptional services throughout your stay. Thank you for your high recommendation and support to our hotel, we hope to have the pleasure of welcoming you both back again in the future! Sincerely, Luc Bollen General Manager
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My wife and I spent two weeks locked in our room for COVID quarantine, and the staff and amenities were everything we had hoped for. Regularly refilled room necessities (water, soap, towels, etc.) and helped facilitate deliveries from grocery stores, restaurants, and even electronics retailers (for Switch purposes).
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Date of stay: July 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Park Lane Hong Kong a Pullman Hotel, Other at The Park Lane Hong Kong, A Pullman Hotel
Responded Aug 23, 2020
Dear WJ, Thank you for taking the time to share your great review on us. I am pleased to learn about your fabulous experience especially the caring and attentive services provided by our passionate team members. Your recommendation is highly appreciated and we look forward to welcoming you again for another great stay with us in the near future. Sincerely, Luc Bollen General Manager
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I travel a lot, and I found the Park Lane Hong Kong a great place to stay. The location is very good, with Victoria Park directly across the road, the underground/subway in the next block, and a lot of shopping opportunities right on the doorstep. The room was very nice and kept serviced with no inconvenience at all by excellent staff who were very observant and always noted when we were leaving and checked if we were happy for them to go in.
We had the use of the Business Lounge, which I highly recommend.
The staff as a whole are fabulous! My husband stays here often and they always greeted him (and me) by name and couldn’t have been nicer or more helpful. It’s not an overwhelming attention, just really nice and positive. I rate the Park Lane Hong Kong, with their staff, as one of the top two hotels I’ve stayed at.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Park Lane H... a, General Manager at The Park Lane Hong Kong, A Pullman Hotel
Responded Jan 19, 2020
Dear My S, Thank you for sharing your amazing experience with us. We are glad to know that you enjoyed our convenient location and the excellent services from our dedicated team. It is always a pleasure to hear from our valued guests that we made their stay memorable. We appreciate your recommendation and look forward to welcoming you both again in the near future. Sincerely, Luc Bollen General Manager
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I have stayed at the Pullman now almost every month of 2019, and will not stay anywhere else in Hong Kong. As a hotel, the rooms and services provided are great, and the location in Causeway Bay is convenient for mixing business and pleasure.
It is not the hotel itself that makes the Pullman stand out. It is the people. I have not encountered such a caring, professional and friendly team of people anywhere in my years of travel. They make the hotel a home away from home for me, with true customer service, always making me feel welcome and going above and beyond because they want to, not have to.
It’s always a risk naming people because you always miss someone. Jennifer Chan heads an amazing front office team and always makes time to catch up in the lounge or when checking in or out. Cindy on the Accor desk has become a true friend, looking after every aspect of my stay to make me feel at home. She is well supported by Gigi, Cason, Hannah, Cato and Wing who are never short of a greeting or wave as I pass through. Even the doorman welcomes me by name every time I arrive!
When it comes to the executive lounge, newly opened in September, I haven’t experienced a better environment or team. They are all quick to look after you and spend time chatting, ensuring nothing you need is looked after. Helen and Sandy led a fantastic team. Hilary is another true friend, knowing when to stop and chat and when to allow space to work, her designer cocktails are not to be missed! Add in the highly professional Roger, the lovely Belle, Carol and Jekaterina, the gentle and funny Jack and you have the hotel A Team.
With recent troubles in Hong Kong, the staff are knowledgeable and caring, ensuring guest safety is taken care of in personal and professional manner. I have never felt better informed and cared about when protests have taken place.
Whether business or pleasure, I recommend the Pullman/Park Lane Hotel in the highest terms.
Jeniffer and team - thank you for making every stay pleasur Le and memorable. See you later today!
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Date of stay: December 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Park Lane H... a, General Manager at The Park Lane Hong Kong, A Pullman Hotel
Responded Jan 7, 2020
Dear Cameron S, What a lovely review of our hotel. Our Heartist team always ensures the best possible experience for our guests and your compliments truly motivate us to continuously strive for excellence. We are so grateful to have you as one of our valued loyalty members and cannot thank you enough for your continued support to The Park Lane Pullman. We appreciate so much for your high recommendation and hope your stay at our home is always enjoyable. Sincerely, Luc Bollen General Manager
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My partner and I had a wonderful time at this hotel. A big thank you to Matthew and the rest of the staff for their excellent service. The decor throughout the building and inside our room was stylish, modern and fun. We had difficulty using the lights for some reason - they all worked but I think there's a master switch that overrides the others and we were never sure when it was on or not.
We paid extra for the Executive offer and this was most certainly the right choice for us: breakfast and afternoon cocktails with appetisers were delicious/plentiful and we also received great discounts at the Ebb & Flow lobby bar (shoutout for the excellent espresso coffee), the SKYE rooftop bar and room service. I was worried about the 'final' bill, but thankfully was pleasantly surprised with the total - great value overall. The rooftop garden yoga class on Saturday morning was also very good.
Location is excellent - everything is nearby (transport, shopping, restaurants, etc) and the large park across the road is also nice to stroll around.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:Very happy we paid extra for a room that faced the park with water glimpses.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Park Lane H... a, General Manager at The Park Lane Hong Kong, A Pullman Hotel
Responded Jan 12, 2020
Dear Christina F, We are grateful that you have chosen to stay with us for your Hong Kong visit and are glad to hear that you enjoyed every aspect of your stay. It is rewarding to receive your compliments that motivate us to continuously provide excellent services and facilities to enhance guests satisfaction. Thank you for sharing your fantastic experience on TripAdvisor community and we look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager
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Had been staying in Park Lane Hotel numerous times during my day offs to wind down from work. Not only because I could benefit from the ALL membership, but also because of the homely experience I receive whenever I stay here.
Checking in was hassle-free, with Gigi handling the whole process very smooth and professional. Originally booked for the Premium Deluxe Room, but Gigi kindly upgraded us to the newly refurbished Premium Pullman Room, which includes a spectacular view of the Victoria Harbour. Shortly after I entered the room, I received a personalized welcome card from the Loyalty Service Team and also a fruit flatter, which makes me feel very warm and elated. But when my companion arrived at the hotel and examined the room, he was a bit disappointed when the room does not include a bathtub. We therefore went to the front desk again and luckily we were able to receive another upgrade of our room from the reception, which allowed us to enjoy our stay in the very stylish Deluxe Executive Room.
With the included dining credit from our package, we patronized the SKYE restaurant which is located on the top floor of the hotel. We were lucky to be seated at the window side, which allowed us to enjoy the spectacular night view of the Victoria Park during our mealtime. The quality of the food was superb. I especially enjoyed the signature cocktails and their beef wellington. However, the service of the restaurant has room for improvement, as the staff could hardly notice us while we want to take an order, even when my companions tried to make eye contacts with the staff, still no one intended to approach us, and I somehow find it rather rude to raise my hand to call the waiter over for any requests we are about to make every time.
The buffet breakfast was sumptuous, with a wide range of selection of food such as cereals, salad and even dim sum and Chinese noodles. My companion and I enjoyed the breakfast very much, and I could proudly say that this is the best buffet breakfast offered among all other Accor hotels in Hong Kong.
I was contented and very delighted with the overall experience I had this time on our stay at the Park Lane Hotel. Once again, many thanks to everyone who is working hard behind to help making our staycation a special and memorable one, especially to Ray from PLAYT, who kindly assisted us during our breakfast, and to Cindy from the Loyalty Service Team, who kindly assisted me for the check-out of my room. I had a great time having small talks with her, which made me felt like meeting an old friend of mine. In fact, I believe everyone at the Loyalty Service Team deserves kudos for their efforts of making my every stay at the Park Lane Hotel an enjoyable and memorable experience. Would definitely visit the hotel again in the near future :)
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Date of stay: March 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Park Lane Hong Kong a Pullman Hotel, Other at The Park Lane Hong Kong, A Pullman Hotel
Responded May 17, 2021
Dear Mr Au, Thank you so much for sharing such an amazing review on TripAdvisor community! It is rewarding to receive positive feedback. Your compliments motivate us to keep improving ourselves daily. We take this opportunity to thank you for your continuous support and certainly look forward to welcoming you again in the not too distant future. Sincerely, Luc Bollen General Manager
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Airport Express to Hong Kong station, then taxi from station to hotel is the quickest. For information regarding renovated rooms, as this is most probably an on-going process, best to contact the hotel directly.
Dear Ryan Y,
We do have connecting family rooms with limited availability. The room is set up with one double bed, one single bed plus one sofa bed. Please inform our team of your requirement upon making the reservation. We look forward to welcoming you and your family soon!
Sincerely,
Guest Experience Manager
There are more places to choose from in the Hong Kong area.
PRICE RANGE
$210 - $299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港柏宁酒店, park lane hotel hong kong
FORMERLY KNOWN AS
The Park Lane Hong Kong
LOCATION
ChinaHong KongHong Kong Island / Wan Chai / Causeway Bay
NUMBER OF ROOMS
818
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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