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Regal Riverside Hotel

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Regal Riverside Hotel
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1,414 Reviews from our TripAdvisor Community

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Showing 952: English reviews
Reviewed 3 days ago NEWvia mobile

I normally stay at the Royal Park Hotel when I am in Sha Tin. This time I decided to stay at this hotel and was duly surprised when I got there. I had poor reviews of this hotel from people, it I actually liked it. My room still had the smell of smoke in it, as it was a smoking...

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Helpful?
Thank Murphy B
Cardiff, United Kingdom
Reviewed 6 days ago NEW

Included in our Executive Club Deal....Free Shuttle to and from Airport...Free late check-out...Free bottles of water...Free breakfast in Executive Club Lounge on 15th floor....Free tea/coffee/chocolate/soft drinks plus snacks in ECL all day....Free alcoholic drinks in ECL between 5pm and 8pm....30% off many services .....30% off bills in restaurants associated with hotel....other freebies too many to mention! Add to this polite...

Review collected in partnership with RegalHotel.com
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Helpful?
1Thank Mike E
muncie, indiana
Reviewed 6 days ago NEW

Good experience - reasonable prices and overall good option to staying in the Kowloon heartland as the hotel has frequent discounted rates. Run by the Regal hotel chain - which will provide airport transit if asked (they have regular bus runs -- as this will negate the need for the airport shuttle to Kowloon locations and subway connection to the...

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Helpful?
Thank candra79
Melbourne, Australia
Reviewed 1 week ago NEW

I stayed at Regal Riverside Hotel for over two weeks with my family. My impression with the hotel was that it was a very busy hotel. There were always people lining up at the foyer waiting to be checked-in or checked-out. Location of the hotel was fine: 12 to 15 minutes walk to Shatin MTR and there are buses and...

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Helpful?
Thank Evangeline A
Hong Kong, China
Reviewed 1 week ago

The badsheet was not clean, a bit dirty. I need to wait a period of time for checking-in as there are lots of China travelers. It would be better if there is a queue for the group. But overall is good.

Review collected in partnership with RegalHotel.com
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Helpful?
Thank emilyau79
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear emilyau79: Thank you for staying at Regal Riverside Hotel and sharing your valuable comments with us. We are sorry to learn that the bedsheet cleanliness was not up to your satisfaction and had kept you waiting at the check in. Your constructive comments are well noted and we shall review our operation procedures for possible improvement. We sincerely hope...

Perth, Australia
Reviewed 1 week ago

Whilst we love the location on the Shing Mun River, we found the friendliness & helpfulness of the staff considerably less than our 2 previous stays. On several occasions we asked for help or info on getting to places & found staff quite dismissive & uninterested. It cost nothing to smile. We were a group of 4 ladies all over...

Review collected in partnership with RegalHotel.com
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Helpful?
Thank Jan B
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear Jan B: First of all, thank you for your continuous support to Regal Riverside Hotel. We are sorry to read that our services during your recent stay did not meet your expectations. Rest assured that customer service is always our prime concern, we will certainly enhance our internal training and ensure the highest standards are maintained at all times....

Beijing, China
Reviewed 1 week ago

The room is spacious. Facilities are good enough. Transport is convenient. However, the room temperature cannot be controlled. The room is cold even when you adjust the control panel to "32 degree Celsius" or "heat".....The only way to raise the temperature is to switch off the air conditioner, but then the room becomes suffocating.. The room number is 1342.

Review collected in partnership with RegalHotel.com
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Helpful?
Thank Iris M
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear Iris M: Thank you for your contribution on Trip Advisor. We are pleased to learn that in general our room and facilities were to your expectations and you enjoyed our convenient location. With regards to the air-conditioning issue, should you had brought up the incident to our attention, we will be more than happy to have it fixed or...

Guangzhou, China
Reviewed 1 week ago

the room is clean and big ,make me feel comfortable ,thank you for all your services and patience,I hope next time come again. Only one thing that make me confuse ,we wait the taxi at 9 am,seems we have waited a long time before the taxi come ,so we call the taxi myself

Review collected in partnership with RegalHotel.com
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Helpful?
1Thank meijin_wang
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear meijin_wang: Thank you for choosing Regal Riverside Hotel and we are delighted to learn that you had a very enjoyable stay with us. Our Concierge team will normally assist to hail a taxi when notice guests are waiting at the hotel driveway, we will certainly remind them to pay more attention in future and provide adequate assistance. Thank you...

Singapore
Reviewed 3 weeks ago

1. Toilet floor looks dirty, because tiles worn out. 2. Wifi service should be free for all occupants. 3. The sending customers to airport service, should be made available to customers booking thru agent.

Review collected in partnership with RegalHotel.com
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Helpful?
1Thank davecheow-dc
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear davecheow-dc: Thank you for staying at Regal Riverside Hotel during your recent visit to Hong Kong. Your valuable comments on our services and facilities are duly noted. Rest assured that immediate actions will be taken for necessary improvement. We sincere hope that otherwise everything was to your satisfaction and we look forward to serving you again soon. Best regards...

Colombo
Reviewed 3 weeks ago

My wife and I booked Regal Riverside Hotel after 3 years and we were happy to experience an enhanced friendliness and courtesy by the staff and also an increased number of restaurants giving its customers a good range of choices. We enjoyed our four-night stay but we really feel that this hotel could be placed in the 'great hotels' category...

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Helpful?
Thank Nimal D
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear Nimal D: Thank you for your support to Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are pleased to learn that you found our staff helpful and happy with our dining facilities. Your constructive comments on our shortcomings are taken to hearts and we will improve where appropriate. Meanwhile, please accept our apologies should there...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Overlooking the picturesque Shing Mun River in Shatin, Regal Riverside Hotel is only 30-minute drive away from Hong Kong International Airport and is located conveniently near 2 MTR stations and a mega shopping complex featuring over 900 brand boutiques, individually operated shops, dining and entertainment places. The 1,138-room hotel operates routine shuttle services to Hong Kong International Airport, Hong Kong Disney Land, Ngong Ping 360 and Tsimshatsui East together with other public transports right on the hotel's doorstep, guests can easily connect to all shopping, entertainment and business districts in Hong Kong. Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous world class horse racing arena, Chinese University of Hong Kong and the Science Park. The hotel also features 10 restaurants and bars as well as a wide range of recreational facilities such as the beautiful outdoor swimming pool (closes during winter period), spacious fitness center with sauna, steam, Jacuzzi and beauty services. The hotel's OM Spa, designed in contemporary Thai style and infused with a soothing sense of harmony and serenity, provides professional spa and massage services to discerning guests for nourishing their body and soul. ... more   less 

Additional Information about Regal Riverside Hotel

Address: 34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
Location: China > Hong Kong
Price Range: $71 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Regal Riverside Hotel 4*
Number of rooms: 1138
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity and Agoda so you can book your Regal Riverside Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Regal Riverside Hong Kong
Hotel Regal Riverside
Regal Riverside Hotel Hong Kong
Hotel Style:
#29 Spa Hotel in Hong Kong
#35 Best Value Hotel in Hong Kong
#114 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travelers have asked, with answers from Regal Riverside Hotel staff and other travelers.
25 questions
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See all questions (25)

Questions? Get answers from Regal Riverside Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“reasonable views from all the rooms -- no immediate high rises and front faces the river that hosts rowing boat races.”
 of 5 bubbles candra79, 6 days ago | Read review
“Top floors”
 of 5 bubbles 242evangelinea, 1 week ago | Read review
“rooms at the front have river view but may be more noisy as there is a busy road right outside the hotel”
 of 5 bubbles RonG196, 5 weeks ago | Read review
“This room was very quite and air conditioned but am unsure about other rooms.”
 of 5 bubbles 216allenp, Dec 13, 2016 | Read review
“The higher the floors the smaller the rooms. There is a smoking floor.”
  • Oue 120 sq. m. Standard Rm fits 2 twin beds. Judge the space in between by the size of the phone
  • Sign on the counter of our Superior Rm. They should add 'Battery
  • The bottom of the desk came off in our Superior Room, but I guess no one noticed or care.
  • This piece of dirt was on the bathroom counter for 2 days without any awareness of housekeeper.
  • Pulled back draps to show you the space. TV didn't work, no extra pillow, coffee/English tea.
  • Floor between window sill & bed is filled with dust (160sq. m.) Standard Rm. Hair dryer didn't w
  • Only way to watch TV in our 160 sq. m. room was to lay on bed. We paid $1200/night for this room
  • That was the condition of our bathroom when we came back one day. Beds made, but nothing repleni
 of 5 bubbles 800bettyc, Dec 9, 2016 | Read review
5 of 5
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