Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#146 of 609 hotels in Hong Kong
Location
4.6
Rooms
4.0
Value
3.6
Cleanliness
4.2
Service
4.0
Sleep Quality
4.1
Regal Airport Hotel Hong Kong has been recognized as the World's Best Airport Hotel by Business Traveller UK Magazine. Directly connected to the passenger terminal of Hong Kong International Airport and only a two-minute walk away, the Hotel is also in close proximity to the AsiaWorld-Expo convention centre. All 1,171 smoke-free guest rooms and suites have contemporary design and comfort is ensured by the double-glazed soundproof windows and comprehensive in-room amenities. Regal Airport Hotel Hong Kong also features world-class meeting facilities with 30 function rooms and one of the largest pillar-free grand ballrooms in a hotel equipped with a 9-meter width and 4-meter height HD LED wall. Additionally, the Hotel features a variety of authentic cuisine at its six restaurants and bars, and it has a complete range of recreational facilities including the award-winning OM Spa, state-of-the-art gym, an outdoor pool and an indoor heated swimming pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
While guests have called out the Regal Airport Hotel for its strategic location next to the airport, making it a favorite for layovers, opinions on the hotel are mixed. The value is often criticized due to subpar customer service, outdated accommodations, and booking issues. Praise is given for the efficient service, but it's tempered by occasional reports of slow or impersonal staff interactions.
The amenities and spacious rooms are appreciated, although updates are desired, with some guests pointing out maintenance and cleanliness concerns. The consensus suggests a need for a refresh to enhance the hotel's atmosphere.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
Our flight arrangements were juggled around several times and ultimately we lost two hotel rooms that had been paid for in advance, but because of the cancelling and re-scheduling of our flights, we ended up with a night in Hong Kong due to a 23.5 hour stop over. We did not feel we wanted to return to the hotel we had stayed at in early February, so we located this hotel and were totally satisfied with the room rate, and the quality of the room. We found the cost of the breakfast was out of our price range so we walked into the terminal and found a more cost appropriate restaurant. I realize the re-scheduling by the airline was beyond their control, however the communication should have been better. Hotel location is perfect.
Read more
Review collected in partnership with this hotel
Date of stay: March 2020
Room Tip:We can not suggest anything. Very satisfied with the Regal Airport Hotel in Hong Kong.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAH_HK, General Manager at Regal Airport Hotel
Responded Mar 27, 2020
Dear Bruce C, Greetings from the Regal Airport Hotel! Thank you for taking the time to share your experience with us during your stay. We are delighted to learn that you enjoyed our hotel location as it fit your requirements, we look forward to welcoming you back under better circumstances and to enjoy the other facilities we have to offer. With warm regards from the Asia's Most Exciting City! Yours sincerely, John A Girard General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is just a 5 minute walk over a sky bridge after you exit Arrival Hall A. Check in was smooth and staff was very friendly and helpful. We had a day room from 9 AM - 6 PM but when the front desk clerk heard our flight didn’t leave until 1 AM she extended our check out time to 9 PM. Hotel was very quiet except for room location as we were right outside the elevator so you could hear it and people talking as they used the elevator. Other than that I would highly recommend this hotel and will definitely be using it the next time we transit through Hong Kong.
Read more
Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Traveled as a couple
Room Tip:Ask for a room away from the elevator otherwise rooms were perfect.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAH_HK, General Manager at Regal Airport Hotel
Responded Mar 27, 2020
Dear Gran2011, Greetings from the Regal Airport Hotel! Thank you for taking the time to share your experience with us during your stay. We are delighted to learn that you enjoyed our hotel location and your service experience we will share your kind comments with the team We look forward to welcoming you back at the Regal Airport Hotel. With warm regards from the Asia's Most Exciting City! Yours sincerely, John A Girard General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Seventh day of my fourteen days quarantine at the Regal Airport Hotel. Check in was fast and friendly. Rooms are spacious compared to most other quarantine hotels (stayed at three), clean with all amenities and comfortable though rather dated. The room has a bathtub, which is rare amongst Hong Kong hotels. Windows are double paned to keep the noise from airplanes to a minimum. However, you can hear the next door occupant. The Hong Kong government requires that the quarantine hotels provide full board. I suspect that the three meals are catered and not prepared by the Regal Hotel. Food is awful. Unfortunately, because of the location, Uber Eats and Deliveroo does not serve this area. Only Food Panda has restaurants available for delivery at an average price of $40HKD delivery charge per order. Bottom line is, you are stuck with what the hotel serves. The Regal provides 24 bottles of water. Should you need more, I was told that they will charge so ration your water. At the end of the day, for your sanity, choose the Regal hotel for its spaciousness and wonderful views.
Read more
Date of stay: September 2021Trip type: Traveled solo
Room Tip:Ask for room with a view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hong Kong Regal Airport Hotel, 總經理 at Regal Airport Hotel
Responded Sep 22, 2021
Dear Guest, Thank you for choosing to stay at Regal Airport Hotel and for taking the time to share your experience from your recent stay. We are pleased to receive your kind words about the room size, room views and your service experience especially to our receptionists. We are disappointed to learn of the challenges you encountered in respect to the food and water supply. We have brought your comments to the attention of the relevant departments for improvement. We sincerely hope that in the near future, we will have the opportunity to welcome you again to the Regal Airport Hotel. With warm regards from the Asia's Most Exciting City! Yours sincerely John A Girard General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently spent two nights in the Regal hotel on our way to and back from Vietnam. The reception and lounge areas of the hotel are very nice and spacious but unfortunately the rooms are in desperate need of updating. There was a musty almost damp smell in both the rooms we were allocated, almost a smell of cigarette smoke although I'm sure smoking has not been allowed for many years. The bathrooms were small and the baths were dirty and stained in the bottom and they also had such shallow sides you would need to be a very tiny person to have a bath. At the time of our stay the hotel seemed almost empty probably because of so many Chinese people not travelling due to coronavirus, I did ask at reception if it was possible to have a late checkout as we had a flight later in the day but even though it was obviously quiet she would only offer an extra hour and wanted payment after that which was disappointing. A really convenient location as you only need to walk along a connecting walkway from the arrivals which is great but the rooms definitely need an update.
Read more
Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAH_HK, General Manager at Regal Airport Hotel
Responded Mar 27, 2020
Dear George11, Greetings from the Regal Airport Hotel! Thank you for taking the time to share your experience with us during your recent stay and I am sadden to learn of the shortfall in service. I have brought your comments to the attention of the concerned department as they are indeed beneficial in supporting our improvement efforts. With warm regards from the Asia's Most Exciting City! Yours sincerely, John A Girard General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Right off of Terminal 2, the hotel was easy to find and easy to get into. Check in was a breeze (small line and apologetic staff) and check out was automatic. Strong WiFi, comfortable rooms, water and coffee and toiletries to freshen up. They provide USB charges in the room and even an adapter on request. Overall, good value and super convenient!
Read more
Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAH_HK, General Manager at Regal Airport Hotel
Responded Mar 28, 2020
Dear tantalus6138, Greetings from the Regal Airport Hotel! Thank you for taking the time to share your experience with us during your stay. We are delighted to learn that you enjoyed our hotels location during your time in Hong Kong and look forward to welcoming you back at the Regal Airport Hotel un With warm regards from the Asia's Most Exciting City! Yours sincerely, John A Girard General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I paid almost $3000 to stay there for 5 hours from 3:00am to 8:00am in the morning to avoid catching cold. However the room was even colder than or at least as cold as outside due to malfunctioning air conditioner. Called room services at around 5:00am and one guy was sent, only told me the temperature in my room was the highest can be achieved, which was negatively confirmed by front desk when I checked out. No sleep for me that night because of the low temperature. I was told to email them so that they can provide me with one free night in the future as compensation. But when I got back to them, they changed the offer to room upgrading for next visit. And never reply to me after that.
Read more
Review collected in partnership with RegalHotel.com
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OM Spa, General Manager at Regal Airport Hotel
Responded Aug 21, 2020
Dear flyingfishlyl, First and foremost, please accept my apologies for such a delayed response. Thank you for taking the time to share your thoughts and it’s unfortunate to learn of your recent booking experience. I would like to learn more of your booking arrangements, therefore I would appreciate if you could send an email with the details of your booking to rah.am@regalhotel.com as this will allow me to look into the matter further and respond to you directly. Thank you in advance and look forward to hearing from you at your earliest convenience. Sincerely, John A Girard General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is ideal for a quick transit stay: less than 5 minutes' walk away from the arrival hall; it is also very clearly indicated in the hall as soon as one exits customs. The check-in procedure is very quick and we were even upgraded to a deluxe room. The room itself if comfortable and calm, ideal for a short layover.
Read more
Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAH_HK, General Manager at Regal Airport Hotel
Responded Mar 27, 2020
Dear cdelpech, Greetings from the Regal Airport Hotel! Thank you for sharing your comments with us as they are indeed valuable and we look forward to your next stay with us. With warm regards from the Asia's Most Exciting City! Yours sincerely, John A Girard General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I picked Regal Airport for quarantine due to the limited options when I booked hotel and I wanted more space. I was surprised by the fact that I can walk directly to the hotel from the airport which was really good after taking a flight and taking hours for arrival registration/testing procedures. The deluxe room does provide ample space for moving around and beautiful view. The room is reasonably clean despite the toilet is dated with minor water leakage and has some smell overnight.
The food however is below expectation because the reputation of Regal’s Chinese restaurant was good. I found there were no options available and everyday is repeating more or less the same combination: meat + veg + sauce + rice. Sometimes the breakfast portion is so small whereby one mini or no bread is provided. Given there were only a few restaurant delivery options due to the remote location and not much I could change for the food, it made the staying less desirable. I would not choose it again if I have other options.
Read more
Review collected in partnership with RegalHotel.com
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hong Kong Regal Airport Hotel, 總經理 at Regal Airport Hotel
Responded Jul 6, 2021
Dear Guest, Greetings from the Regal Airport Hotel! Thank you for taking the time to share your experience with us during your recent stay. We are delighted to know that our prime location provided you with superior convenience and you enjoyed your check-in experience. In addition, we have taken note of the issue of toilet facilities. We sincerely apologize as we fell short of your expectations on the food portion and varieties. We brought your comments to the attention of the departments responsible. The points you raised will be among our foremost considerations. Rest assured we will improve the areas you highlighted as we move forward. Thank you very much and we look forward to having you back at the Regal Airport Hotel. With warm regards from the Asia's Most Exciting City! Yours sincerely John A Girard General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed twice in transit on the way to Germany from Australia and back. The room was very clean- great black out curtains and no noise. You can see all the plains which our son loved. Room service was bad and too expensive Reception- terrible service the porters were great they help you straight away with the bags Housekeeping was super quick when we needed extra supplies bar- bad as well
Read more
Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What appealed to me about this venue is the convenience of being directly accessible after a long flight. Having researched the floor space of rooms in HK hotels I was pleasantly surprised to find that there was sufficient space to allow mobility around rooms at the RAH. Booking online was simple and efficient with prompt confirmation. However, because of difficulty with the airline and errors in the pre departure pcr testing paperwork, I had to plead with the hotel reservation team to change my dates no less than 3 times. The team (namely Polly Lai) dealt with my requests sympathetically without any sense of judgement. It was an extremely stressful time trying to synchronise all elements of qualification for entry to HK. RAH was by far the most helpful out of all the agencies (airline, travel agent, pcr company, etc) I dealt with. The stay itself was uneventful and despite my anticipation that being confined in a room without opening windows for fresh air might take a toll on my physical/mental health the days went past very quickly. This was largely due to the fact that I had booked a family size room with 2 double beds, a long desk to work at and a coffee table and armchair next to a large window from which I could observe the world outside. There was a partial sea and coastal view and an adjacent building site of a new shiny glass building, typical HK scenery. I also had great close up views of the few permitted aircrafts approaching the runway and surprisingly there was no noise or vibration. Also the stable room temperature suggested very sufficient insulation. Even with outside temperatures being 30 deg centigrade the room never rose beyond a comfortable 23 deg mostly without need to use the a/c. The decor is mixed with a few modern touches such as the new large flat screen TV but also some dated dark and scuffed doors, wall panelling and furniture. Fortunately the abundance of natural daylight coming through the window and the crisp white bed linen offset the darkness. There is a slight issue with general cleanliness, nothing terrible, just a few stains on wall/carpet/bathtub. The bed looked clean and inviting after the flight. The mattress was just the right firmness. There was an abundance of fresh fluffy towels, and extra linen. There was a kettle and a mini fridge. 25 bottles of mineral water was supplied. The WiFi was adequate, food was simple, not very exciting. After reading reviews I brought extra snacks. Otherwise a comfortable stay!
Read more
Review collected in partnership with RegalHotel.com
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hong Kong Regal Airport Hotel, 總經理 at Regal Airport Hotel
Responded Jul 26, 2021
Dear Guest, We are very happy to learn that you have had a great time with us and took the time to share your quality service experience with our colleagues and the wonderful comments highlighting some of your observations on the accommodation, they are very grateful. On the other hand, we apologize for the room cleanliness that did not meet your expectations. We appreciate your comments, because they really help support our improvement work. Thank you very much and we look forward to having you back at the Regal Airport Hotel. With warm regards from the Asia's Most Exciting City! Yours sincerely John A Girard General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, you can book one night hotel with 0130 am check in time. You can note your arrival time (0130 am) on your reservation or email the hotel reservation staff after you make the reservation. The staff is very responsive on email communication.
The hotel has Day Use (10 hour stay 0900 to 2100) reservation type for your future reference.
We stayed at the Regal HK Airport twice with 7 am arrival. We were lucky the first time and got a room at 9.30 am. The second time we had to wait for check outs due to a Golf competition so the hotel was fairly booked. Our room was ready around 11 am. If during your stay, there are events and hotel is booked up, an early check in may not be feasible. Please check with the front desk in advance so you can decide if you want to pay extra for early check in.
There are more places to choose from in the Hong Kong area.
PRICE RANGE
$130 - $168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
regal airport hong kong, hotel regal airport
LOCATION
ChinaHong KongIslands District / Tung Chung / New Territories
NUMBER OF ROOMS
1,171
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Frequently Asked Questions about Regal Airport Hotel
Which popular attractions are close to Regal Airport Hotel?
Nearby attractions include HKIA No.1 Passenger Terminal Building Shopping Area (0.2 miles), Goods of Desire - Hong Kong International Airport 1 (0.3 miles), and Tea WG Boutique at Hong Kong International Airport (0.3 miles).
What are some restaurants close to Regal Airport Hotel?
Conveniently located restaurants include Crystal Jade La Mian Xiao Long Bao (AP), Ho Hung Kee (Hong Kong International Airport), and TamJai SamGor Mixian (Terminal 2).
