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Island Shangri-la, Hong Kong

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About

#16 of 605 hotels in Hong Kong
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.3
2023 Travelers' Choice Best of the Best
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. We are excited to share that in our continuous efforts to elevate the Island Shangri-La experience, we are currently carrying out some refurbishment work in the hotel. While every effort will be made to minimise any inconvenience to our guests, we do expect some noise disturbance from Mondays to Fridays between 9am and 9pm, Saturdays between 9am and 6pm and Sundays between 12 noon and 6pm. Horizon Club Lounge is located on the 7/F and open from 7am to 9pm daily.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Kids stay free
Babysitting
Paid public parking on-site
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Kids club
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Air purifier
Bathrobes
Safe
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand movies
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Mountain View
Business
Languages Spoken
English, Chinese, Filipino, Japanese
Hotel links
Special Offer:Exclusive Member Rate

Location

Pacific Place, Supreme Court Road, Hong Kong China
Name/address in local language
Island Shangri-la, Hong Kong
5.0
5.0 of 5 bubbles4,464 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime location, Island Shangri-La, Hong Kong is lauded for its spacious, contemporary rooms and the luxurious atmosphere they create. Guests have called out the hotel for its comprehensive amenities and family-friendly features, though some feel the breakfast options could be expanded. With a fair pricing structure, visitors enjoy the harbour views and modern charging options, adding to the hotel's value. The cleanliness is a point of consistent praise, with a meticulous upkeep of rooms and facilities. While the service is generally celebrated for its professionalism and warmth, there is an occasional suggestion for improvement.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Modern
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
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4,464Reviews24Q+A100Room tips
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Hohoho wrote a review Apr 12
Wichita Falls, Texas175 contributions207 helpful votes
I have stayed in over 10 hotels in Central and Tsimshatsui area over the last 15 years. Some are higher and some slightly lower in price. Dollar per dollar, it gives me the best value for my money. Location is the best, being attached to the Pacific mall with easy access to the MTR train. Electric surface tram is right in front of the mall entrance. Breakfast is excellent and the dinner buffet is great. Standard room size is adequate, and the recent renovations show up in all aspects. Service is great and accommodating. I already have a 4 pm late check out and they extended it to 6pm because of my 10 pm flight. Couldn't ask for more. It is the little thing like this that makes the difference.
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Date of stay: April 2024
Value
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Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lin0303 wrote a review Apr 8
Singapore, Singapore11 contributions4 helpful votes
Absolutely wonderful 101% service and experience in the recently-opened family-themed Enchanted Castle room! Special shout out to Vanessa Ho (Family experience team), Creamy (Family experience team), Sarah (from Guest Relations), Vivien (Front Office Manager), Joyce (Family experience team). We are so impressed by the energy and heart that the team put into making this an extremely memorable time for my kid and us with the multiple delightful surprises. Vanessa and Creamy had such an excitably fun time of laughter with all of us which we won’t forget for a very long time to come. Attaching photos of the incredibly fun duo who brightened up our stay so much! Our princess looked adorably perfect in the light up dress costume provided with this room. Superb holiday! Vanessa even made sure we were comfortably settled all the way till the very end into the taxi to Disneyland. Thank you very much for making this such a magical stay for all of us! We love you guys ❤️
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-la, Hong Kong
Responded 6 days ago
Dear Lin0303, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Luis d wrote a review Apr 3
1 contribution
It was an amazing experience from the moment we landed at HKIA. We were met by very and helpful staff. We received a very warm greeting from Sarah and Gigi at the lobby of the hotel and our room was prepared ahead of schedule. Since it was our kids first birthday and first HK trip, Sarah, Gigi and the rest of the staff made sure that it was a wonderful experience! The staff at the Horizon Club were also very hospitable and attentive, Ella, and Tim to name a few. Looking forward to trying out one of the family suites when we come back!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: On busy mornings and to avoid the buffet crowd, have a relaxing breakfast on the 56th floor at...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-la, Hong Kong
Responded 1 week ago
Dear luisd947, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Navigator21033911201 wrote a review Mar 2024
1 contribution
Amazing hotel and staff! Nicole the service manager was an absolute joy to deal with. The Spa and pool area are also great. Everything is updated techwise and the easy access to the mall is priceless. Great garden area as well. Will definitely stay again!
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Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-la, Hong Kong
Responded 1 week ago
Dear Navigator21033911201, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are delighted to learn that you enjoyed staying with us. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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whoami345 wrote a review Mar 2024
Singapore, Singapore102 contributions68 helpful votes
Excellent stay. The room felt like newly renovated, and spacious - had double bed with side sofa that can double up as bed for two. Bluetooth speakers/Apple tv integrated in the room/TV. All the necessities (iron, umbrella etc) were in the room. Pacific Place is within walking distance connected to the hotel for shopping/food/supermarket. If I had to pick area of improvement would be the in room dining. Overall a great stay.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-la, Hong Kong
Responded 1 week ago
Dear whoami345, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are delighted to learn that you enjoyed staying with us. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Antony Szeto wrote a review Mar 2024
Hong Kong, China243 contributions81 helpful votes
+1
We wanted to put on a memorable baby shower and were looking for out-of-the-box places to host it. Island Shangri-la recently did a big update with an entire floor of themed rooms. Just getting out of the elevator on that level, you’re immediately immersed into a different world. When we discovered their Airship Suite, we were amazed. It’s a two bedroom suite with a bunk bed for children that made me wish I was a kid again. You have to see the pictures to understand it, but not only were the children in the party excited by it, I even had young at heart adults climbing and sliding the airship bed! The hotel catered food was absolutely to die for. The suite includes a kitchen which allowed for freshly cooked food to be served hot, but the most exciting delights were the themed desserts, which included edible balloons and macarons served on a bed of flowers. We had a popcorn machine going and an ice cream cart. The service was immaculate! Their pool was lovely, big enough to actually swim laps in, with chic cabanas either side of it which allowed for great Instagram shots. There’s also a children’s water area beside the pool which I can see kids spending hours playing in. We’re so glad that we decided to have our party in this suite. All our guests were extremely impressed and thoroughly enjoyed themselves. If you’ve got young kids, or want to put on a memorable party, I highly recommend this hotel.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Their Lobster Bar & Grill is definitely a must try.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-la, Hong Kong
Responded 2 weeks ago
Dear antonyszeto, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are delighted to learn that you enjoyed staying with us. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Escape36093662915 wrote a review Mar 2024
1 contribution1 helpful vote
Amazing experience in one of their brand-new family suites on 45th floor. It's not often that you met a design that is playful and kids-friendly but will also please us, aesthete parents. Well, they've managed to do that. And they've manage to do it with an attention to details that is quite unmatched. What's more, the stunning kids-friendly facilities are completed by the attention and care of a Family Experience team here to assist at every minute of your stay. They are friendly without being intrusive, definitely know how to speak to the younger guests and are to add that extra special touch to your stay. A big shout out to Ella and Joyce for their stellar hospitality, and to the rest of the team as well. My kid is already missing the beautiful room, and so am I to be honest.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Mark Bannon, Other at Island Shangri-la, Hong Kong
Responded 2 weeks ago
Dear Escape36093662915, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GemmaRoseTravels wrote a review Mar 2024
Hong Kong, China25 contributions50 helpful votes
The new family floor at Island Shangri-La, Hong Kong is absolutely revolutionary for families. There are 21 themed rooms and suites with options such as fairy garden, underwater, airship and even a Hong Kong-themed tram room. We stayed in the tram room, our 4 year old daughter loved the tram bunk beds complete with slide! For us the pantry with everything parents could need to borrow during the stay is life-changing - particularly so for parents of babies. Think car seats, highchairs, nappies, bath toys - even Sudocrem! We also loved the all-day access to complimentary child-friendly meals like penne bolognese, sandwiches, yogurts, fruits and afternoon tea in the kitchen/playroom area. Our daughter loved 'ice cream hour' at 4pm and the complimentary classes such as arts, crafts and dancing with Ballroom Bees are great for a rainy day. The only problem is that we worry our daughter's expectations from a hotel stay are so high now, nothing will ever quite match her wonderful weekend on Island Shangri-La's family floor!
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Mark Bannon, Other at Island Shangri-la, Hong Kong
Responded 3 weeks ago
Dear GemmaRoseTravels, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are delighted to learn that you enjoyed staying with us. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zheng C wrote a review Mar 2024
1 contribution
The best stay experience in HongKong ever. We arrived 9pm at night, there were drinks and delicious food for the kids that we don’t need to call the room service. Rooms are new renovated and have many different themes for families with kids. The staff here are very friendly, make you feel welcome. The girls said they wanna stay here the next time visit HK.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-la, Hong Kong
Responded 4 weeks ago
Dear 548zhengc, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fung Leng C wrote a review Mar 2024
2 contributions
Island Shangri La has always been my favourite place of stay for my work trips to Hong Kong. This trip has been an extraordinarily pleasant experience. It was a nostalgic pleasure to be back this time - the Shang scent in the ambience when I entered the lobby and the warm greetings from the staff at the doorway. I was looking forward to the newly renovated room and it surpassed my expectations. The extra mile from Guest Relations Manager Ms Nicole Tang to walk me through the new features and amenities in the room added to the ecstatic experience and the delight of a satisfied guest in me. A definite deserving 5-star rating.
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Date of stay: March 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-la, Hong Kong
Responded 4 weeks ago
Dear Fung Leng C, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$418 - $534 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
island shangri la hotel, hotel island shangri la, shangri la hotel hong kong
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
544
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ISLAND SHANGRI-LA, HONG KONG - Updated 2024 Prices & Hotel Reviews

Frequently Asked Questions about Island Shangri-La, Hong Kong
Which popular attractions are close to Island Shangri-La, Hong Kong?
Nearby attractions include Hong Kong Park (0.2 miles), Edward Youde Aviary (0.3 miles), and Pacific Place (0.07 miles).
What are some of the property amenities at Island Shangri-La, Hong Kong?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Island Shangri-La, Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Island Shangri-La, Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Island Shangri-La, Hong Kong?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Island Shangri-La, Hong Kong?
Conveniently located restaurants include Salisterra, Popinjays, and JW Café.
Are there opportunities to exercise at Island Shangri-La, Hong Kong?
Yes, guests have access to a pool and a fitness center during their stay.
Does Island Shangri-La, Hong Kong have airport transportation?
Yes, Island Shangri-La, Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Island Shangri-La, Hong Kong located near the city center?
Yes, it is 0.6 miles away from the center of Hong Kong.
Are any cleaning services offered at Island Shangri-La, Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Island Shangri-La, Hong Kong offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.