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Pacific Place, Supreme Court Road, Hong Kong China
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About

#47 of 799 hotels in Hong Kong
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.3
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. We are excited to share that in our continuous efforts to elevate the Island Shangri-La experience, we are currently carrying out some refurbishment work in the hotel. While every effort will be made to minimise any inconvenience to our guests, we do expect some noise disturbance from Mondays to Fridays between 9am and 9pm, Saturdays between 9am and 6pm and Sundays between 12 noon and 6pm. Horizon Club Lounge will be temporarily relocated to the Business Centre on Level 7 and open from 1pm to 6pm daily. What's more, we will carry out an enhancement project for the Health Club and Spa from January 2022. Our swimming pool will be closed from 2 January and our Health Club will be closed from 15 February 2022. For guests who would like to work out or have a massage during their stay, they can use our mini gym or the massage room on the guest floor.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Kids stay free
Babysitting
Paid public parking on-site
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Kids club
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Air purifier
Bathrobes
Safe
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand movies
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Business
Languages Spoken
English, Chinese, Filipino, Japanese
Hotel links
Special Offer:Exclusive Member Rate

Location

Full view
100Great for walkers
Grade: 100 out of 100
132Restaurantswithin 0.3 miles
27Attractionswithin 0.3 miles
4327Reviews23Q+A100Room tips
Traveler rating
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Wei Kwan C wrote a review Yesterday
hong kong, Hong Kong3 contributions
once arrive hotel valet man help us parking our car and doorman take the luggage very fast. while check in very pleasant staffs welcome us (two couples) and efficient check in and explain hotel facilities very details. also we spent one an a half in the horizon lounge very enjoyable and many choices drinks. Dinner we eating at Summer Palace which dishes very tasty and good services too. Qualify as Five ++ stars hotel..... Mr Robert Kuok and family run the hotel in a very high standard....thank you
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: worth to access the lounge
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Garychanpp wrote a review May 2022
3 contributions
+1
Hotel's Favorite
Bringing my wife and kids to celebrate Mother’s Day! I give full mark to island shangri-la… Room: - newly renovated, stylish and super comfy. - the view was spectacular! - one thing I must highlight, this hotel finally got rid of the water kettle!!!! They have a water tap in room, super convenient for family visit, especially if you travel with baby! Service: Simply the best! - special thanks to senior guest relation manager Nicole Tang and GiGi. To my surprise, it is really family friendly hotel… they interact with my kids and introduce them to the teddy bears, Chef Sam and Tony! My kids were so excited and took lots of photos with the Giant teddy bear at the lobby! And my little girl really loves the hotel since there are Chandelier everywhere! - Horizon Club: highlight of my stay! all the team members were so friendly… you will be address by your last name once you walk in! Special compliment to Hayden, Candy, Leo, Felix, Hailey, Ronsa, Joyce, Sita, Jane, Geoffrey, Ella Kristy….. Each one I encounter was very attentive and Professional. To share a bit more of why I said this, when I was pouring myself a glass white wine, Leo approach and insist to help, when he finds out the wine is not chill enough, he ask me to allow him to change a new bottle for me, when I say it’s ok, I don’t mind, he said “ I have one chilled bottle just at the back, it will take no time !” And so I did and it does matter in fact! Now that’s what I call professional! He also spend sometime to introduce the wine to me, he knows he’s product! although the club is quite packed during Mother’s Day, you won’t find yourself being left out. In fact, the club team handle it very well, kudos to the club management team! - wine selection is generous too! The only thing I suggest, change your wine glass! It’s way too small! One funny thing was, before I decided to book this hotel, my friends would alway recommend me to try others like Mandxxxxx Oriental, Rosewxxd and etcs …. But after this stay, I’m telling them back they are wrong, I’m very impressed overall and they should all go and experience it by themselves!
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Date of stay: May 2022Trip type: Traveled with family
Room Tip: Horizon Club is a must
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Island Shangri-La Hong Kong, Owner at Island Shangri-La, Hong Kong
Responded May 15, 2022
Dear Garychanpp, Thank you very much for choosing the Island Shangri-La. Our aim is to create memories for our guests. To know that we were able to provide a comfortable base for your recent visit does make our day. The team will be most delighted to read of your acknowledgement in the service that they provided to you throughout your stay. I will certainly be sharing your feedback with them and no doubt they will take great pleasure in reading your comments. Thank you again for your review and we look forward to welcoming you back again. Yours, Conor Hadlington, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jocelyn wrote a review Yesterday
15 contributions14 helpful votes
Guest relations team Nicole and Gigi warmly welcomed us upon arrival and Elvis and Sarah farewell us upon departure. Loved the decoration in lobby and the welcome card from Nicole and Guest Relation team.
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Date of stay: November 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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WY Sin wrote a review Yesterday
1 contribution
This is the second time to stay in Island Shangri-La. Received an email from the hotel a few days before check-in, since we arrived earlier than expected, the room was not ready, so we entered the Horizon Club first to enjoy Afternoon tea, front desk staff brought the room card to the Horizon Club and told me she arranged a room with a better view for me as she knew we celebrate wedding anniversary. When I got to the room, wow, Full sea view! The first time I stayed was a newly renovated sea view room , but the sea view is more partial, this time the scenery is really better than the last time! Although the room is not newly renovated, but it is well maintained, the room are full of classical beauty. All in all, All the staff make you feel at home! Especially thanks to guest relations team - Nicole, Gigi, Sarah, Reshma, Elvis, Hailey, Kaysie and also all staff in Horizon club!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SydLon wrote a review Nov 27
London, United Kingdom9 contributions1 helpful vote
The customer experience has been fantastic with the organisation of my anniversary celebration and it is this level of service that I can always count on the staff to provide time and time again. Moreover the buffet (at Cafe Too) was lovely to dine at. I will be revisiting this place the next time I visit Hong Kong.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alejandro wrote a review Nov 26
Hong Kong, China142 contributions141 helpful votes
GR team Nicole , Hailey Sarah Very happy Nicole is back to ISL, she really good and greeted us at cafe too and create unforgettable moment for guest, Hailey helped for check in process, arranged the best room to us. Island gourmet scarlet is friendly helpful as always, felt her smiling face under the mask. Nadaman Janice is devoted to the work, always attentive. Horizon club candy, leo , Ella , Joyce Geoffrey felix Ronsa and sita . They are good team. Service always maintained in high level. Happy to see the new set up in the layout of table , look spacious and full of Christmas atmosphere. Just been ISBK, would like to see a open cocktail bar also ar IsL. Cafe too chun gor made a prefect egg , we love it
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wanderer20046915999 wrote a review Nov 24
Hong Kong, China
The team at Island Shangri-La Hong Kong is considerate and caring. Knowing that we are celebrating our anniversary, they specially sent us a surprise gift. It is really happy and unforgettable. In addition, the swimming pool is open, because one side is 2 meters deep, and the staff and lifeguards will Special warm reminder to children.Because Christmas is approaching, there are beautiful decorations everywhere.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vince_HK wrote a review Nov 22
Hong Kong, China1010 contributions135 helpful votes
+1
If I have to summarize my stay in Island Shangri-La (ISL) in one word, it would be "service". Of course one would expect this to come with any 5* luxury hotel but I have to tell you that's not entirely true out of my staycations experiences throughout these 3 years. Ever since the COVID and the lockdown, most major brand hotels in HK were running different staycation promotions to try to attract as many local residents as possible, and as a result the experiences received were a bit bland. I mean they were all great but more of the routine professional courtesy and lacked the personal touch. For example, we always celebrated special occasions with staycations and while most hotels would offer you perks like a small cake or a box of chocolate with a pre-printed card, ISL would have these, as well as sth more: upon check-in, their reception staff would come out with a LOMO camera and took a photo of us against a Xmas tree and had the photo printed out and presented in a hand-written card which was definitely more memorable than just a cake with a "Happy Anniversary" sign on it, and would be completely forgotten once it was eaten. The hotel already changed their theme to Xmas (it was 20th Nov then) which was also a pleasant surprise. And you could see nutcrackers and Xmas elves throughout the lobby and the restaurants. We got a staycation package through Klook and then decided to pay to upgrade to the newly renovated room which I think was worth the money. Of course the harbour view was not as nice as Grand Hyatt or Rosewood but you could still get a good view of Vic Harbour and the Wan Chai area. Food at lobster Grill and Bar was perfect and again their service was great. Overall I think our stay at ISL was one of the best experiences we had. Special thanks to Sarah who took our photos and Leo who arranged and kept us pampered in the Horizon Lounge.
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Date of stay: November 2022
Rooms
Location
Service
Room Tip: Pay more for the renovated room...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Island Shangri-La Hong Kong, Owner at Island Shangri-La, Hong Kong
Responded 6 days ago
Dear Vince_HK, Thank you very much for choosing the Island Shangri-La, Hong Kong. Our aim is to create memories for our guests. To know that we were able to provide a comfortable base for your recent visit does make our day. The team will be most delighted to read of your acknowledgement in the service that they provided to you throughout your stay. I will certainly be sharing your feedback with them and no doubt they will take great pleasure in reading your comments. Thank you again for your review and we look forward to welcoming you back again. Yours, Christopher Chia, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Iris Li wrote a review Nov 21
Hong Kong, China1 contribution
From check-in, restaurant arrangement, lounge service and greetings after check-out, the guest relation team including Nicole, Gigi, Sarah, Reshma, Elvis, Hailey, Kaysie gave me and my friend a great experience. They treat us as friends and concern about our needs. As the trip is for celebrating my friend's birthday, we are upgraded to the new renovated harbour view room and it is modern and comfortable enough for us to spend whole day in the room.
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Date of stay: November 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Island Shangri-La Hong Kong, Owner at Island Shangri-La, Hong Kong
Responded 6 days ago
Dear irisli223, Thank you very much for choosing the Island Shangri-La, Hong Kong. Our aim is to create memories for our guests. To know that we were able to provide a comfortable base for your recent visit does make our day. The team will be most delighted to read of your acknowledgement in the service that they provided to you throughout your stay. I will certainly be sharing your feedback with them and no doubt they will take great pleasure in reading your comments. Thank you again for your review and we look forward to welcoming you back again. Yours, Christopher Chia, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lyy wrote a review Nov 20
Hong Kong, China1 contribution
+1
第一次入住港香 整體都滿意 呢個價錢包早餐、lounge同$1000 DC感覺都好值 因生日酒店安排了free upgrade去全新裝修海景房 景觀開揚 房間超新 超鍾意個飲水機 好方便🤣浴缸又好大 影咗好多靚相好開心❤️🫶🏻感覺似去咗旅行 大部分職員都貼心有禮 係喺其他酒店比較少有的 又有生日蛋糕送 蛋糕比想像中好味! 夏宮的職員也非常之友善有禮 點心好好食 好滿足🤤 係唯獨有一段小小令人失望的小插曲 FD staff係checkin時幫忙reserve了cocktail session、游水&早餐的timeslots 當時先知cocktail現時分4點&6點入場 大部分酒店都是劃一5點後@@ 明白酒店不想客人排隊先分時段 當時FD staff「確認幫我們reserve 6點」我們便先上去lounge食tea 食飽飽便在3點上了房間休息 3點幾時收到電話說原來6點已full 她看錯了 問我們介不介意改4點 我們因剛吃飽已不想太快又再去享用小食&酒 想照舊6點 但職員多番強調booking已full真的安排不了???如安排不了應直接checkin時通知吧 而不是令客人以為confirmed booking的1小時後才說 表達了數次不想改為4點後職員終於說可照舊6點 令人不禁懷疑會唔會係有好多高級會員想book 6點 先打來叫我們改時間 我地呢啲什麼都不是的客人就係咁被對待?🤣 職員態度都很好~只是安排上令人費解 來慶生也想開開心心only Just wonder if our booking was asked to be cancelled for more privileged member(s)?
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Island Shangri-La Hong Kong, Owner at Island Shangri-La, Hong Kong
Responded 6 days ago
尊敬的caraineyan: 非常感謝您選擇入住港島香格里拉,並分享此愉快的體驗。很高興得知您們對酒店的整體服務感到稱心滿意,我必會欣喜地表揚各團隊成員的出色表現和努力。而對於您的入住體驗被受影響,我們深感抱歉。請您相信,酒店對於您所提及的事件非常重視,不足之處我們保證會認真研究及加以改善。我們熱切期待著歡迎您們再次蒞臨來享受另一次美好的香格里拉體驗。倘若閣下需要任何協助,敬請隨時與我們聯絡,我們定必傾力為您們效勞。總經理 謝國林 敬上
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$280 - $380 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
island shangri la hotel, hotel island shangri la, shangri la hotel hong kong
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
557
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ISLAND SHANGRI-LA, HONG KONG - Updated 2022 Prices & Hotel Reviews

Frequently Asked Questions about Island Shangri-La, Hong Kong
Which popular attractions are close to Island Shangri-La, Hong Kong?
Nearby attractions include Edward Youde Aviary (0.3 miles), Hong Kong Park (0.2 miles), and Pacific Place (0.07 miles).
What are some of the property amenities at Island Shangri-La, Hong Kong?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Island Shangri-La, Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Island Shangri-La, Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Island Shangri-La, Hong Kong?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Island Shangri-La, Hong Kong?
Conveniently located restaurants include Salisterra, Petrus, and Popinjays.
Are there opportunities to exercise at Island Shangri-La, Hong Kong?
Yes, guests have access to a pool and a fitness center during their stay.
Does Island Shangri-La, Hong Kong have airport transportation?
Yes, Island Shangri-La, Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Island Shangri-La, Hong Kong located near the city center?
Yes, it is 0.6 miles away from the center of Hong Kong.
Are any cleaning services offered at Island Shangri-La, Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Island Shangri-La, Hong Kong offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.