THE PENINSULA HONG KONG

Does it Get Much Better Than This?

Staying at a Peninsula hotel has long been on my bucket list, so you can imagine how excited I was when I found out that I would be staying with my tour group at three of them during our tour throughout China (Hong Kong, Beijing, Shanghai). This was the first Peninsula hotel I stayed in and by far the one I liked the most. The level of service and attention to detail was phenomenal and I was always greeted with a smile. The afternoon tea was fabulous and I was glad that I didn't have to queue for the tea as a hotel guest, just make a reservation. My spa treatment was divine and the view of the harbor from the relaxation room was a real treat. The service I received at this hotel has definitely spoiled me. Oh well, I guess I'll have to find more Peninsula's to stay in.…

Date of stay: June 2019

Trip type: Traveled solo

Every bit the iconic hotel I hoped for...

We are traveling in Asia for five weeks with our four children and staying at all of the Peninsulas along the way. This hotel is the best of all of them. The bright spots are a massive pool, friendly and attentive staff, amazing arcade of shops, wonderful lobby atmosphere, great rooftop bar with a view across the river. The rooms are large and have the classic wood finishing that appears elsewhere, such as Paris. Everyone speaks English, so there is no language barrier. I couldn't imagine staying anywhere else.…

Date of stay: July 2019

Trip type: Traveled with family

Great stay, too popular and crowded

We stayed for 3 nights at the Pen before heading to Angkor. We decided to splurge and booked the VIP arrival package and were picked up at the gate after disembarking the plane, whisked through immigration, and were brought to the Rolls Royce Phantom car for the transfer to the hotel: Very nice albeit very expensive experience. We booked a deluxe room in the main wing and were upgrade to the tower with a room facing Kowloon which was very spacious but lacked character. In hindsight we should have upgraded to a harbor view to make the stay more memorable. What we liked very much: pool area with the big terrace overlooking HK and very nice staff, location is terrific and you can walk to the star ferry to get to HK Island easily. What we think could be improved: (1) breakfast: we had to wait for a table almost every day at the Verandah (buffet style breakfast), they were too busy. On the day of check-out, we decided to have a la carte breakfast at the Lobby. Our waitress was totally overwhelmed, drinks arrived late. They forgot about my mother‘s breakfast and we ran late. (2) Also, the hotel has no space in the Lobby for its guests to sit. The Lobby tends to get very crowded with tourists and visitors for the afternoon tea and you really have to fight your way through the reception. However, when we were waiting to get picked up for the airport transfer, we were a bit lost since there is nowhere for hotel guests to sit but for one sofa at the reception. Further, we found the front desk staff a bit disappointing as they did not always greet or say anything nice when you passed by but would often look down or pretend to be busy. I always wanted to stay at the Pen in HK. I must say that I enjoyed my stay very much, but would probably opt for another hotel next time which is not so busy and famous as the Pen. …

Date of stay: August 2018

Exquisite...treated like ROYALTY❤️

The founding principles of the Peninsula Brand were...exceed every expectation of every guest every time they visit! Create an experience that even ROYALS will marvel! Build gorgeous hotels with extravagant decor in chic locations that serve the finest food and provide service that is sure to thrill each guest as if they are ROYAL... even the ROYALS are smiling! When you arrive, you know you are in the finest hotel and a wave of emotions comes over you... your in for an experience of a lifetime! From the Rolls Royce house cars picking you up at the airport if you wish... to the staff greetings upon arrival and the daily graciousness and attentiveness to your every need! My experience was amazing as usual with an added story that so impressed me❤️ I wasn’t feeling well the next morning and hotel managers sent security and a nurse within minutes of my call to my room! They were amazing, thoughtful and caring! They checked on me all day. The following morning, I still wasn’t feeling great so they called a local VIP Dr close by and got me in for the 1st appt of the day... then they had provided a personal security guard to walk me over to the drs office and stay with me the whole time...he even asked if he should come in for the exam :), I smiled and said I’ll be ok! That’s the Peninsula and I absolutely love the hotel and staff❤️…

Date of stay: July 2019

Trip type: Traveled solo

Dear ironchopper2, Thank you for sharing your review with us on Tripadvisor. We are sorry to read that you were not well during the stay, but despite this your overall stay sounds excellent in every aspect, and that our service and facilities lived up to your expectations. It is our pleasure to learn that our security team, doctor and nurse were there to make sure you were in safe hands. Thank you for choosing The Peninsula and we look forward to welcoming you back on your next visit to Hong Kong. With best wishes, Twinnie O'Bree Director of Rooms

Afternoon tea to line up for

Lovely and delicious, but anticipate a line so come early. It was my first time but my siblings have been there and so knew what to get thus everything I had was good. The scones with clotted cream are unforgettable, I had to write a review now since I recently had scones in another restaurant and this was a far cry and wish that these scones can easily be available where I live. Will definitely line up again for afternoon tea the next time we're in HK. …

Date of stay: July 2018

Trip type: Traveled with family

Dear AnyaEatsSleepsGoes Thank you for sharing your review with us on Tripadvisor. We are pleased to read that you had an enjoyable afternoon at the hotel and that our food quality met your expectations. We look forward to welcoming you back to experience more of the facilities the hotel has to offer. With best wishes, Twinnie O'Bree Director of Rooms

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The Peninsula Hong Kong Hotel

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