I went to Peninsula of Hong Kong with my boyfriend for staycation on 31 Jan. I bought around HK$4000/2ppl package, which included free breakfast, lunch, takeaway tea set and dinner, as well as a room with Victoria Harbour view. It was a hight CP value personally. The hotel was overall good enough, especially the arrangement, service and the food. We had a lunch in lobby at 1:00pm before we check-in. The British Royal design of Lobby was stunning and vast. The original check-in time was 3:00pm, but we could check-in earlier at 2:30pm after the lunch. We got the in-room dinner at 7:30 pm. The food was warm enough. It was really nice. Also, customers were arranged to take the takeaway tea set after 12:00pm on the other day. We took the takeaway tea set to the room at 1:00pm and check out at 4:00pm. However, customers should consider below disadvantages. First of all, when we got in the room, no anything surprised me. It was just a normal room with Victoria Harbour view. The facilities were not enough in the room. No boiler there in instead of a coffee machine which came out hot water with yellow in color. I was disappointed that no comb there too. Also, soundproof of the room was not good enough. We heard that someone kept yelling from the other room. It was lucky that they stoped until 11:00pm. All in all, I think it was a good experience in one of the oldest hotel in Hong Kong ONCE. 內文不得少於50個字元?內文不得少於50個字元?內文不得少於50個字元?內文不得少於50個字元?內文不得少於50個字元?…
This hotel is extremely gorgeous, especially the lobby area where they kept up with the English tradition design. The staff at the hotel are very friendly and because it was our 30th wedding anniversary, they upgraded us to a suite free of charge. Also, they had a little amenity for us too. The package we had included breakfast, afternoon tea or lunch, and dinner for two. It was great price. The afternoon tea was just OK but breakfast was very good. The housekeeping team was very professional and they were quick to respond to our requests. The valet staff are also very helpful when we needed to find a taxi. I appreciate the staff's diligence.
I held the Peninsula to the highest standard (as it should be) and was disappointed during our stay. We had the stay and dine package that included 4 meals (lunch, in room dinner, breakfast, and take away afternoon tea). Emailed them one week in advanced to make the reservations of the meal times, only to arrive at the hotel finding that they got all the meal times wrong, and our preferred time is fully booked. The check in process took 30+ minutes, finally got to the room, and found that it was the wrong room (we asked for king bed and got 2 twin), and took another 45 minute to change to the right room. The staff were polite and apologetic about it, so we didn’t think it’s a big deal. Lunch and dinner was painfully average, we couldn’t finish half of it because it feels like meaningless carb. For breakfast, we got seated without given menus. Finally ordered, and waited more than 30 minute for our food. The people seated after us almost finish their breakfast when we finally got our food! Again staff are apologetic but so far every staff interaction was bumpy and just seemed like it’s a very sloppy operation. Was expecting my take away tea set to be delivered at the time we agreed, waited 45 min, no sign, called and asked, they say it has been at the concierge I need to go pick up. Nobody informed me in advance about it, and nobody check with me after food has been sitting there for more than 30 min. Room was good, but really focused on many wrong things. For example room has a printer/scanner machine but no usb speaker, has fruits but no drinking water. Toiletries are the absolute basic kinds feel like they don’t even try. On the other hand, There are 3 identical tablet sets to control in-room electronics, trying very hard to look high tech but really adding very little value. Check out process was unnecessarily long, because they don’t separate check-in and check-out line, everyone is just all mixed together, and no additional counter when line gets long. Was thinking how I should respond when they ask me the courtesy question “how was your stay?”, but ended up nobody bothered asking. Overall the stay was ok, but for the peninsula, who pride themselves for top notch service, I was very disappointed by how badly it was operated. Staff were all nice but that’s really not enough to deliver exceptional experience when the operation is a mess. They really need to pull themselves together if they want to save their reputation of being one of the best in Hong Kong. Before they do, I’m staying at MO, Shang, rosewood, Murray, upper house, just not the P.…
Our review of a staycation at The grand old dame. One could argue we are complaining at a very high level here and we can’t disagree. Our ‘first world problems’ really don’t matter in the grand scheme of things but since our hospitality and vacation experiences are recently limited to one night every two months, our expectations are naturally hightend. Upon arrival, the world famously splendid facade, driveway and lobby live up to their reputation of Colonial decadence and legacy of World’s best hotel. Suitably coinciding with the Chinese New Year, red lanterns and yellow dragons add a nice splash of color. We can’t help but compare our experience to other 5 star staycations recently completed: The checkin area, rather underwhelming in its beige tucked away corner. No obnoxious corporate scent cannons, thank you. Great, friendly, attentive service. Elevators and hallways, polished and quiet but not as sleek as elsewhere. The room, as expected with splendid views over the world’s most dramatic skyline. However, one third of the south facing windows are blocked with heavy curtains and random demising walls - opportunity lost for even better panoramic views and more daylight. Unlike other venues which place a chaise or bed right at the window (has Instagram demanded this of other, younger hotels?), the room layout here a bit less optimized: the bed is placed perpendicularly to the window, far enough away to do cartwheels at its base (trust me, I tried). A recliner off to the side, we moved it to enjoy the view and read. For our anniversary, we were presented with a fruit pizza and afternoon tea - fun, unique, different. The decor: beige walls, beige upholstery, beige curtains, bronze metal Chinoiserie. We suspect the old dames would love it. The washroom, splendid in white and green marble and polished silver, almost a bit reminiscent of the oppressive Gringott’s Bank. No bath salt or bath soap, really? Bamboo toothbrushes, cool and unexpected! Best of all, TV is tucked away in a nice shiny set of cabinets (and not the main attraction like in so many other hotel rooms). Mini bar stacked with Heineken and Tsing Tao, two of the world’s worst beers. Why not a quality Hong Kong craft brew, call it GOD lager - Great Old Dame? As pools are still shut, we went looking for better options on the sun terrace. Mission accomplished, a beautiful Hong Kong amber ale, however, served in a neon green frozen jelly mug. Fun for a Nickelodeon themed kid’s party, but at the Peninsula roof top, really? For vegetarians/vegans, a grand total of one option: seaweed fries, thanks. In room dining: not much better, hundreds of dishes on offer, none which are marked as cruelty free. Time to get with the times guys. So we order delicious Indian food delivery. Upon requesting cutlery and plates for two, we are presented with the world’s smallest fork, cute and quite humorous (especially wile forking runny curry) :) And finally: wireless phone charging and a one button-all-lights-out option on the touch pad command center! Expectations met: yes, but certainly not exceeded. Goodnight and sleep tight, grand old dame.…
Staff are friendly n courteous. Room is comfortable n luxurious. In-room dinning is nice n breakfast ambiance is good. Special gift with valentines chocolate dessert, star lighting effect on ceiling, personal design of gift from hotel sent later. Toiletry lacks razor. Room lacks music port, we can't use our mobile to play our own music. Overall an enjoyable stay cation with unbeatable price n quality.
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