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The Excelsior, Hong Kong

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#76 of 703 Hotels in Hong Kong
Certificate of Excellence
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The Excelsior, Hong Kong
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2,181 Reviews from our TripAdvisor Community

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Showing 1,704: English reviews
philippines
Reviewed yesterday NEW

Came here for a two night visit. The Excelsior is right in the center of Causeway Bay, a busy shopping area in Hong Kong. Just walk out and you will see, Mtr station, Sogo department store all the way to Times Square. The room is reasonable size, comfortable bed and good size bathroom. Breakfast is also good. The only irritant...

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Helpful?
Thank jdchua521
Cape Town, South Africa
Reviewed 3 days ago NEW

Always very satisfied at the Excelsior. Excellent location. Excellent staff. Facilities excellent. Dickens Bar very friendly. Upgrading to executive status worth it. Executive lounge very friendly. Check out excellent.

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Helpful?
Thank nilserikw2016
Jakarta, Indonesia
Reviewed 4 days ago NEW

Value for money in the center of HK, many shopping options within walking distance. MTR station also available. Breakfast is good. Room is clean and spacious (considering the price). Hotel view is nice, towards HK harbor..

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Helpful?
Thank slodewa
Melbourne, Australia
Reviewed 4 days ago NEWvia mobile

I arrived late into Hong Kong only to be told that the hotel shuttle i had booked that was due to depart in 20 minutes was full and i would have to wait 50 minutes for the next one. I took a taxi instead, and informed hotel at check-in that i was not happy about the situation. They immediately rang...

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Helpful?
Thank vivian2010_10
Redditch, United Kingdom
Reviewed 1 week ago NEW

Wonderful view, excellent service and a really good breakfast. The staff were very, very eager to help. It was a very good experience of what efficiency looked like. We arrived to pleasant staff who spoke perfect English our stay of 5 days was only blighted by rain and the hotel even loaned us umbrellas.

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Helpful?
Thank 882derekg
Reviewed 1 week ago

Famous and not the newest hotel but has very friendly and well trained staff throughout. Rooms are clean and comfortable. Sports bar is friendly but can get a little loud. Often filled with staff from airlines on overnight. The TOTT's restaurant offers amazing views of Hong Kong harbour and excellent food but not a cheap place to eat. Location is...

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Helpful?
Thank 822gazzap
Singapore, Singapore
Reviewed 1 week ago via mobile

Very nice hotel. Quite big. Behind sogo and harbour facing. Room size is pretty big. Food area is everywhere as well as shopping. Breakfast is ok but can give a missed. Hong Kong has plenty of food around. Times aquare is about 8 minutes walk.

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Helpful?
Thank mobikom
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear mobikom We are happy to know you enjoyed your stay with us. Thank you for selecting us as your hub for exploring this bustling city. We sincerely hope that you would treat us as your home away from home, and look forward to welcoming you back. Please do let me know next time and I will personally assist you:...

Reviewed 1 week ago

This hotel has always been my first choice whenever I visit Hong Kong for business or leisure. Situated in an excellent location with easy access to CWB MTR .SOGO and Times Square are nearby for shoppers. Check-in was fast and reception staff was friendly and helpful as always. I think they renovated some of the rooms recently. The décor of...

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Helpful?
Thank Weiling29
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear Weiling29 We are grateful for you compliments! Thank you for choosing to stay with us. Our colleagues would surely be happy to hear your good words and will further push ourselves for another level of service excellence. We are sorry to know that you could not secure a room in December. Please do let me know next time and...

Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

Stayed here 3 nights for work, the check in its a little long but the room is a good size considering most hotel in HK is pricey and small in size. It has a lobby cafe. Strategically place in Wan Chai

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Helpful?
Thank sherina_c
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear sherina_c Thank you for staying with us. Located in the hub of Causeway Bay, we are in the centre of shopping and dining, also convenient to go around the city. Would you please let me know if you need any assistance? I'd be glad to personally help you: christiand@mohg.com. Thank you for and hope to welcome you again soon....

Reviewed 1 week ago

Situated in Causeway Bay with Harbour view rooms available, the hotel has an excellent location. As former residents this was our third return visit to the hotel following our return to the U.K. Since our last visit the hotel has been refurbished which was not to our taste. We found the furniture to be very "plasticy" in appearance and the...

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Helpful?
Thank Spanishsenora
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear Spanishsenora Thank you for choosing to stay with us. We are sad that at some points we did not live up to your expectation. For sure we will look into it and make the necessary improvement. If you have any other concerns, or need assistance, you are welcome to contact me directly at christiand@mohg.com. Thank you for your comments...

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Staying in Wan Chai / Causeway Bay

Neighborhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Situated in the heart of Causeway Bay, the shopping centre of Hong Kong Island, The Excelsior, Hong Kong is only a five-minute drive from the city's central business district and 40 minutes by MTR from Hong Kong International Airport. The hotel features five exclusive Executive Floors with a private lounge, a fully equipped business centre, a state-of-the-art Fitness Centre featuring advanced fitness equipment and dedicated spa facilities, as well as extensive meeting and banquet facilities. ... more   less 

Additional Information about The Excelsior, Hong Kong

Address: No.281 Gloucester Road, Causeway Bay, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: $195 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Excelsior, Hong Kong 4*
Number of rooms: 884
Reservation Options:
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Also Known As:
The Excelsior, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Excelsior Hotel Hong Kong
Excelsior Hong Kong
Hotel Style:
#22 Spa Hotel in Hong Kong
#44 Family Hotel in Hong Kong
#54 Business Hotel in Hong Kong
#61 Romantic Hotel in Hong Kong
#70 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travelers have asked, with answers from The Excelsior, Hong Kong staff and other travelers.
8 questions
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Dover, United Kingdom
New York City, New York
Los Angeles
over a year ago

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Questions? Get answers from The Excelsior, Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High Floor”
 of 5 bubbles jdchua521, yesterday | Read review
“excellent. No complaints”
 of 5 bubbles nilserikw2016, 3 days ago | Read review
“Harbour view rooms”
 of 5 bubbles Spanishsenora, 1 week ago | Read review
“First time we were staying in this hotel, unable to recommend except our room was facing the rooftop of buildings that looked like slump !”
 of 5 bubbles nancysim56, 1 week ago | Read review
“Ask for one that doesn't over look a brick wall!! :)”
 of 5 bubbles SarahB948, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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