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The Excelsior, Hong Kong

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#76 of 697 Hotels in Hong Kong
Certificate of Excellence
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The Excelsior, Hong Kong
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2,065 Reviews from our TripAdvisor Community

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Showing 1,617: English reviews
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Stayed here on a business trip - having checked the reviews before I went I was expecting a lot more. The location was good for me as near the office and lots of places to eat and drinks, however the decor is very dated and the rooms very grubby looking. There was also an odd smell throughout the hotel. I... More 

Helpful?
Thank Billy T
Toronto
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Cannot beat it for its location. Part of the mandarin Oriental chain and from what I understand the most profitable of all its hotels. And I can understand why as service is great, location perfect for getting around (just a couple of blocks from causeway bay MTR subway stop) and good restaurant on top floor.

Helpful?
Thank lookingaroundfornow
Kennesaw, Georgia
Level Contributor
131 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

First, I have to admit we only stayed one night and then moved hotels. Overall, this IS a nice hotel. The staff was polite and worked hard to help us. Getting to the hotel, late at night, was easy via the Airport Express and free shuttle. Our room was large and comfortable and we arrived to a bottle of wine... More 

Helpful?
Thank Perry L
Puchong, Malaysia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Had a wonderful stay here during my biz trip..easy transfer from airport to hotel..very eaay with the train and free shuttle bus... Food was easy to find too..from famous noodles and popular street food..a must try is the egg tart at the eatery just beside the lift to the hotel floors..yummzz Overall, a great stay!!

Helpful?
2 Thank Augustine C
PR_ManagerHKG, Hotel Manager at The Excelsior, Hong Kong, responded to this review

Dear Augustine C We are happy to have you with us and thank you for your kind words. Apart from the Lord Stow's Egg Tart, have you tried out our rooftop restaurant - ToTT's and Roof Terrace? It offers 180-degree harbour view. A must-go. Do feel free to let us know for any help you might need in the future:... More 

Greater Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

All staff friendly from front desk to dining areas. The buffet breakfast is very good and the restaurant and rooftop bar and their staff are excellent. We had a side Harbour View room which was clean and comfortable with views over Victoria Harbour. No hesitation in recommending this hotel.

Helpful?
1 Thank Margaret S
PR_ManagerHKG, Hotel Manager at The Excelsior, Hong Kong, responded to this review

Dear Margaret S Really nice to see your compliments! Thank you for your support! Did you visit our Chinese restaurant Yee Tung Heen as well? It's an award-winning restaurant serving authentic Cantonese cuisine. You'll love the dim sum there too. Next time when you plan to come to Hong Kong, let us know and see how we can help you.... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

Excelsior was home away from home. Close to shops, stations, harbour, sight-seeing. Excellent variety of restaurants. Staff friendly and helpful. Room 903 large and comfortable king size bed. We had good view of harbour (and roadworks going on beneath us but no noise). We were right above the cannon which goes off every midday. Would definitely book again.

Review collected in partnership with this hotel

Helpful?
Thank IBM1140
PR_ManagerHKG, Hotel Manager at The Excelsior, Hong Kong, responded to this review

Dear IBM1140 We are glad to hear of your good experience with us, and we love the title "Excelsior exceeded our expectations - EEE"! Thank you so much! This means a lot to us. We will keep on doing a great job, and can't wait to welcome you back. Hope that when you visit us again, we will reach another... More 

Luzon, Philippines
1 review
5 of 5 stars Reviewed 1 week ago

Excellent staff, food and very convenient because its so close to all shopping center. Good place to stay, taxis are already available outside and staff can always assist you. Staff speak very well in English.

Review collected in partnership with this hotel

Helpful?
Thank christinevP7873MP
PR_ManagerHKG, Hotel Manager at The Excelsior, Hong Kong, responded to this review

Dear christinevP7873MP Thank you for staying with us, and your compliments. Your words surely mean a lot to us. We will continue to strive for better services to distinguished guests like you. When you plan to come to Hong Kong next time, hope you will think of us again. You are always welcome to come to me directly for any... More 

Melbourne
2 reviews
5 of 5 stars Reviewed 1 week ago

This time, we stayed in HK for 6 nights with my family & 2 young kids. It is located less than 5 minutes walk from MTR (Causeway Station) and with exit D there is a lift that bring us to the lift so I can use my twin stroller easily. Excelsior is located at central Causeway Bay, awesome location for... More 

Review collected in partnership with this hotel

Helpful?
Thank JunespoonSun
PR_ManagerHKG, Hotel Manager at The Excelsior, Hong Kong, responded to this review

Dear JunespoonSun We are happy to know that you and your family enjoyed your stay with us, and thank you for your compliments! Hope your kids like our Hotel too. Our colleagues will surely be further motivated and will continue to provide good services to prestigious guests like you. Should you need any assistance, do feel free to email me... More 

Nottingham, United Kingdom
Level Contributor
124 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a return visit to the Excelsior as it's in a very convenient location for an island-based stay. MTR stations very close and all the shops/restaurants you could wish for. I reserved a partial harbour view room but was upgraded to a full harbour view which was a real treat. While the hotel itself could do with a refurb,... More 

Helpful?
Thank carol h
PR_ManagerHKG, Hotel Manager at The Excelsior, Hong Kong, responded to this review

Dear Carol h Thank you for visiting us again! Glad to learn of your enjoyable experience with us. I'm sure Max and our frontline colleagues will be happy to hear of your compliments. Once again, thank you for your support. You are welcome to contact me directly at christiand@mohg.com for any assistance you might need in the future. Hope to... More 

Kuala Lumpur, Malaysia
Level Contributor
172 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed a few nights on a recent business trip: The good: * My room on level 33 was large and clean, as you would expect. * Very prompt check in and check out. * Great location close to the shopping action in Causeway Bay as well as the MTR station there. * Good Portugese egg tart at Lord Stowe's on... More 

Helpful?
Thank mozilla_monster
PR_ManagerHKG, Hotel Manager at The Excelsior, Hong Kong, responded to this review

Dear mozilla_monster Thank you for your comments. We will continue providing good products and services to distinguished guests like you. At the same time, we will surely look into issues you mentioned. For easier investigation, would you mind providing more information through this email address: christiand@mohg.com? Continuous improvement is what we have been doing. Your voice and sharing meant a... More 

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Staying in Wan Chai / Causeway Bay

Neighborhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Situated in the heart of Causeway Bay, the shopping centre of Hong Kong Island, The Excelsior, Hong Kong is only a five-minute drive from the city's central business district and 40 minutes by MTR from Hong Kong International Airport. The hotel features five exclusive Executive Floors with a private lounge, a fully equipped business centre, a state-of-the-art Fitness Centre featuring advanced fitness equipment and dedicated spa facilities, as well as extensive meeting and banquet facilities. ... more   less 

Additional Information about The Excelsior, Hong Kong

Address: No.281 Gloucester Road, Causeway Bay, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: $193 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Excelsior, Hong Kong 4*
Number of rooms: 884
Reservation Options:
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Also Known As:
The Excelsior, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Excelsior Hotel Hong Kong
Excelsior Hong Kong
Hotel Style:
#22 Spa Hotel in Hong Kong
#44 Family Hotel in Hong Kong
#54 Business Hotel in Hong Kong
#62 Romantic Hotel in Hong Kong
#67 Luxury Hotel in Hong Kong
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