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Prince (Marco Polo Hotels)

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#36 of 712 Hotels in Hong Kong
Certificate of Excellence
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Prince (Marco Polo Hotels)
Prince (Marco Polo Hotels)
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1,018 Reviews from our TripAdvisor Community

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Showing 660: English reviews
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Manila, Philippines
Reviewed 6 days ago NEW

The concierge desk was wonderful. Their recommendations were excellent. They will make all the reservations for you in advance. Please look for Mr. Lok Lung or Wade. Makes all the difference since our Mandarin speaking skills were quite poor.

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Helpful?
Thank BSanM
Dalip S, Manager at Prince (Marco Polo Hotels), responded to this review

Dear BSanM Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us and are thrilled that our guests care to recognize us for a job well done. It will sure give us the greatest pleasure to share your comments with our Concierge team in particular...

Bonita, California
Reviewed 1 week ago NEW

The Marco Polo Hotel was an outstanding choice prior to leaving on a cruise. My husband and I only stayed for one night. We wished we had at least two nights. The hotel was beautiful and very close to nearby attractions. We arrived very late due to a missed flight and were upgraded to a Concierge Room which included a...

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Helpful?
Thank jeanf541
Dalip S, Manager at Prince (Marco Polo Hotels), responded to this review

Dear jeanf541 Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us and are thrilled that our guests care to recognize us for a job well done. It will sure give us the greatest pleasure to share your comments with our associates as we are...

syosset
Reviewed 1 week ago NEW

Stayed one night in October. The location is probably one of the nosiest streets in HK. I asked to change rooms because my room faced Canton Road and the staff accommodated. The rooms are dark and a bit small for the price. What I dont understand is the terrible system of getting your luggage in the hotel and getting registering...

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Helpful?
Thank LIerSyosset
Dalip S, Manager at Prince (Marco Polo Hotels), responded to this review

Dear LIerSyosset Thank you very much for taking your time to review us on TripAdvisor. We sincerely apologize for falling short of your expectations in particular luggage service. Rest assured that we have addressed your comments with the team for improvement. Meanwhile, we will continue to place utmost priority on training and developing our associates to ensure that they are...

South Saint Paul, Minnesota
Reviewed 1 week ago

A very nice hotel, but a bit pricey (unless work is paying for it). I stay here as a transit point between Hong Kong and Main Land China, since it is conveniently located only ~3 blocks from the Ferry Terminal.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank Gene S
Dalip S, Manager at Prince (Marco Polo Hotels), responded to this review

Dear Gene S Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Prince Hotel is indeed very well located for many of Hong Kong’s finest shops and sightseeing points and we are glad that you like the hotel. We are grateful for letting us...

Manila, Philippines
Reviewed 1 week ago via mobile

Very convenient location. Only had a two night stay but was not disappointed. Hope it was closer to Airport Express. Could use some improvement in the breakfast buffet and number of available TV channels.

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Helpful?
Thank RockyRey
Dalip S, Manager at Prince (Marco Polo Hotels), responded to this review

Dear RockyRey Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Prince Hotel is indeed very well located for many of Hong Kong’s finest shops and sightseeing points and we are glad that you like the hotel. We appreciate you sharing your comments about...

Penang
Reviewed 2 weeks ago via mobile

The room was spacious and clean. The staffs were friendly and always provides service with a smile. The hotel location was simply superb as it is near all the shopping area that you need conveniently. Tsim Tsa Tsui MTR is just a walking distance. You may take bus A21 from the airport and alight near Tsum Tsa Tsui area and...

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Helpful?
Thank AmeliaO
Dalip S, Manager at Prince (Marco Polo Hotels), responded to this review

Dear AmeliaO Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Prince Hotel is indeed very well located for many of Hong Kong’s finest shops and sightseeing points and we are glad that you like the hotel. We strongly believe that our associates are...

Quezon City
Reviewed 2 weeks ago

Been staying at the Harbour City hotels since the 1990s when Marco Polo was not yet the operator. Through the years, improvements have been constant. The Prince is the most economical among the three hotels but compares favorably in terms of facilities and services. The rooms are bigger than most hotels in HK where space is a premium.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank Luis Manuel G
Dalip S, Manager at Prince (Marco Polo Hotels), responded to this review

Dear Luis Manuel G Thank you very much for taking your time to review us on TripAdvisor. It is indeed a pleasure to read about the satisfaction of our customers. Please rest assured that Prince Hotel will always remain your “home away from home” and that we will continue to strive to make you as comfortable as possible whenever you...

Reviewed 2 weeks ago via mobile

I felt at home from the moment I arrived. My luggage was promptly taken to my room and check-in was fast and friendly. The location was great. Vienna was very helpful and even got to know me on a personal level. She followed-up during and after my stay. I was disappointed that there was not a fitness center or pool...

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Helpful?
Thank Eric W
Dalip S, Manager at Prince (Marco Polo Hotels), responded to this review

Dear Eric W Thank you for taking your time to complete our Guest Experience Survey. We are delighted to know that you enjoyed your stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We strongly believe that our associates are our...

Metro Manila, Philippines
Reviewed 3 weeks ago

Great location , building connected to the shopping malls easy access to the Macau ferry, and the Harbour ferry to Hong Kong island. Easy access to the MTR, Easy access to food. Free shuttle service to and from the Kowloon Station. rooms are very well kept. and staff is always ready to help... Security is seen roving around the floors...

Review collected in partnership with Marco Polo Hotels
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Thank elizabethlZ6041RG
Dalip S, Manager at Prince (Marco Polo Hotels), responded to this review

Dear elizabethlZ6041RG Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us and are thrilled to learn that your stay with us reflects in this 5 stars review. Prince Hotel is indeed very well located for many of Hong Kong’s finest shops and sightseeing points...

Perth, Australia
Reviewed 3 weeks ago

Walking distance to the Star Ferry terminal and plenty of shopping. Rooms are large with 2 beds - great for our 2 teenage sons, but they were double size (by Australian sizing) not queen, so we would have preferred 1 bigger bed. Large bathroom with dated decor and mould all around the shower and under the rim of the basin,...

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Thank mtr08
Dalip S, Manager at Prince (Marco Polo Hotels), responded to this review

Dear mtr08 Thank you very much for taking your time to review us on TripAdvisor. We are pleased that you found us to be in a perfect location and satisfied our handy phone facility. Prince Hotel is indeed very well located for many of Hong Kong’s finest shops and sightseeing points and we are glad that you like the hotel....

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Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighborhood
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
add@Prince
add@Prince
Cuisines: Chinese, International, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Amongst Hong Kong's top business hotels, Prince is in the heart of Tsim Sha Tsui in Kowloon. The hotel is on the doorsteps of the China Ferry Terminal and Harbour City - Hong Kong's largest shopping complex of more than 450 shops featuring the world's leading brands. Comfortable and spacious, the 395 guestrooms and suites come with a comprehensive range of business services and facilities. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, international calls (5 designated countries including China, Philippines, Japan, United States, and United Kingdom) and Wi-Fi hotspot. ... more   less 

Additional Information about Prince (Marco Polo Hotels)

Address: No.23 Canton Road, Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Price Range: $200 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Prince (Marco Polo Hotels) 4*
Number of rooms: 394
Reservation Options:
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Also Known As:
Prince Hong Kong Hotel Hong Kong
Prince Hotel Hong Kong
Hong Kong Prince Hotel
Prince (Marco Polo Hotels) Hong Kong
Hotel Style:
#28 Family Hotel in Hong Kong
#33 Business Hotel in Hong Kong
#35 Luxury Hotel in Hong Kong
#67 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travelers have asked, with answers from Prince (Marco Polo Hotels) staff and other travelers.
10 questions
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Questions? Get answers from Prince (Marco Polo Hotels) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Always room for improvement. Room is always clean. ”
 of 5 bubbles elizabethlZ6041RG, 3 weeks ago | Read review
“may be chair that you can rest your feet on or a sofa. ”
 of 5 bubbles hellokittycou, Jan 11, 2017 | Read review
“The beds are a bit stiff.”
 of 5 bubbles orvenb, Jan 9, 2017 | Read review
“If you can afford, stay at floor 16 or 17”
 of 5 bubbles AustrianinAsia, Nov 19, 2016 | Read review
“floor as club room”
 of 5 bubbles AekleyB, Nov 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question