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Marco Polo Hongkong Hotel

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No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong China
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Traveler (1117)
360
Panoramas (10)
Room & Suite (343)

About

#112 of 784 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travelers' Choice
Marco Polo Hongkong Hotel has recently completed a comprehensive hotel exterior upgrading programme, all rooms are now available to provide exemplary standard of service and ensuring high level of customer satisfaction. Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city’s busiest commercial, shopping and business hub. The Star Ferry and Hong Kong’s cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City – Hong Kong’s largest shopping complex. After an exciting day of sightseeing or business meetings, settle into one of the Marco Polo Hongkong Hotel’s 665 guestrooms and suites while staying connected via the complimentary Wi-Fi internet service.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Adult pool
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Shuttle bus service
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Centrally Located
Languages Spoken
English, Chinese

Location

Full view
100Great for walkers
Grade: 100 out of 100
324Restaurantswithin 0.3 miles
28Attractionswithin 0.3 miles
3,607Reviews32Q+A100Room tips
Traveler rating
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  • 146
  • 84
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Popular mentions
Caitlin Lau wrote a review Nov 22
Hong Kong, China7 contributions
This is my first staycation experience in Hong Kong and I chose Marco Polo Hong Kong due to its brand name. With its recent attractive package,I spent one night to celebrate my boyfriend's birthday. The whole check-in and check-out procedures were smooth. The staff actively offered the assistance for storing the birthday I bought from outside. According to the package, my room was upgraded from Superior room to Deluxe room with welcome fruit, birthday cake and $1200 dining credit. I ordered in-room dining just after checked in the room. I was delighted by the big portion and high quality of food. Also, housekeeping staff were efficient when delivering the amenities I requested. Thoughout this one-night experience, I could feel the warmness from every smile of staff I met. I really feel grateful for having this joyful staycation. The only thing that needs improvement is the old decoration because of the long history. It would be better if some modern decorations can be applied.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded 5 days ago
Dear caitlinlmy, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comment about updating the room facilities has been noted. Rest assured that this shall be on the top of our "to do" list when future room refurbishment plan takes place. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts. We are delighted that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at the Marco Polo Hongkong Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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honyau38 wrote a review Nov 17
Hong Kong, China1 contribution
breakfast and dinner buffet were abundant and the taste was above average. Only twin bed room provided although we requested one king size bed room upon booking. The room has sea-view as guaranteed but it was largely occupied by the carport in front.
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Review collected in partnership with Marco Polo Hotels
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded 1 week ago
Dear honyau38, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
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hellokittyluk wrote a review Nov 4
Hong Kong, China1 contribution1 helpful vote
Water pressure was low, even no comb or shaver, limited TV channel options, breakfast buffet not good, croissant and bread were dry and hard, check-in and check-out both took long time it seemed the computer was running slow
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Review collected in partnership with Marco Polo Hotels
Date of stay: October 2020
Value
Rooms
Service
1 Helpful vote
Helpful
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Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded 3 weeks ago
Dear hellokittyluk, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. With warm regards from the world's most dramatic waterfront, Dalip Singh Geneal Manager Marco Polo Hotels - Hong Kong
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Louisa T wrote a review Nov 2
Hong Kong, China18 contributions
We stayed for a night due to staycation offer and we chose to stay in a sea view room. We arrived at the hotel at 4pm (the package supposed allow check in at 10am), our room is not yet ready so we were asked to wait for another hour but it is ok as there is a big mall next to the hotel. When we got back at 5.30pm unfortunately the room was still not ready, yet front desk staff Percy was very helpful and polite and even offered a room for us to get some rests first before checking into our room. In the end the room was ready in 20 minutes and she gave us some lovely chocolates to apologize and walked us to the lift going to our room. View from the room was stunning but the decoration and facilities needs upgrading, yet the room is spacious, clean and comfortable. Wish there were more choices in terms of tv channels. Overall the stay was good and will recommend to the others.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded 3 weeks ago
Dear louisat985, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel. With warm regards from the world's most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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Chris wrote a review Nov 1
Hong Kong Island, China25 contributions4 helpful votes
Dilapidated rooms, poor food quality, lack of training in room service. The room smelled of musty and garbage, so we changed the room once. Dinner was room service, but the main course and bread were missed the first time in the delivery, and the birthday cake was missed the second time. Then I called to ask when the birthday cake was delivered. The hotel staff asked, "Is there really no food delivered? Really speechless. I had breakfast the next morning. Most of the food tasted very bad, because it was Chinese dim sum and green bean soup. As a brand, the quality was good but the quality was well bad. It was disappointing.
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Review collected in partnership with Marco Polo Hotels
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded 3 weeks ago
Dear devilchristian, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your experience with us fell short of your expectations. Rest assured that we have placed great priority on the issues you raised, and that each one of those issues was brought to the immediate attention of the respective department heads so that we can pinpoint to our service associates where we went wrong and how we should address each problem. More importantly, we will continue to place utmost priority on training and developing our associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We will be most honored if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known. Thank you very much and we look forward to having you back at the Marco Polo Hongkong Hotel. With warm regards from the world's most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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PRICE RANGE
$113 - $289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel marco polo hongkong, marco polo hotel hong kong, marco polo hongkong hong kong, hong kong marco polo hotel
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Tsim Sha Tsui
NUMBER OF ROOMS
665
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Frequently Asked Questions about Marco Polo Hongkong Hotel
Which popular attractions are close to Marco Polo Hongkong Hotel?
Nearby attractions include Hong Kong Skyline (0.2 miles), Tsim Sha Tsui Promenade (0.3 miles), and Harbour City (0.2 miles).
What are some of the property amenities at Marco Polo Hongkong Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Marco Polo Hongkong Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marco Polo Hongkong Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Marco Polo Hongkong Hotel?
Yes, parking is available to guests.
What are some restaurants close to Marco Polo Hongkong Hotel?
Conveniently located restaurants include Gaddi's, The Verandah Restaurant(Tsim Sha Tsui), and Oyster & Wine Bar.
Are there opportunities to exercise at Marco Polo Hongkong Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Marco Polo Hongkong Hotel have an airport shuttle?
Yes, Marco Polo Hongkong Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Marco Polo Hongkong Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Marco Polo Hongkong Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Marco Polo Hongkong Hotel?
Many travelers enjoy visiting Tai Kwun (1.3 miles), Sik Sik Yuen Wong Tai Sin Temple (3.6 miles), and PMQ (1.3 miles).