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Marco Polo Hongkong Hotel

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#66 of 712 Hotels in Hong Kong
Certificate of Excellence
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Marco Polo Hongkong Hotel
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2,511 Reviews from our TripAdvisor Community

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Showing 1,824: English reviews
Singapore, Singapore
Reviewed 3 days ago NEW

It's been years since I travelled to Hong Kong that I almost forgotten how vibrant this city really is. With less than 72 hrs in HK, I wanted to be close to the main shopping district, great restaurants and easy access to public transport. Marco Polo Hong Kong Hotel was a great choice for all the above. The hotel is...

Review collected in partnership with Marco Polo Hotels
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Helpful?
1Thank Chris T
Belo Horizonte, MG
Reviewed 5 days ago NEW

Very good localization for shopping. Very good restaurantes. The hotel is reforming areas and this was no informed previously. Reception depending the time is very slow and reception is crowded of people. smell in the entrance is NOT friendly.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank hugogerardoz
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear hugogerardoz, Greetings from the Marco Polo Hongkong Hotel and thank you for taking the time to share your experiences here. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit and we are sorry that you were not advised prior to arrival of the renovation works taking place in the hotel. Please...

Budapest, Hungary
Reviewed 5 days ago NEW

There are pictures about the skyline of Hongkong from this hotel but there are no rooms with view so this is a big misslead. The rooms are fair and clean but they have to renew them as soon as it is possible.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank matyasz911
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear matyasz911, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Please accept our apologies if your experience in our guestroom fell short of your expectations. The picture depicted on the website is that of a Club Harbour View room. Should you wish to stay in...

Dubai, United Arab Emirates
Reviewed 1 week ago NEWvia mobile

Stayed at the Marco Polo hotel with my parents, the rooms were clean and comfy and well stocked daily with toiletries, had hairdryer, iron/board and slippers and robes too. It is situated right on the harbour within stunning views of the skyline also the shopping malls within a few mins walk. Would recommend this hotel

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Helpful?
Thank JacMuz
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear JacMuz, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be...

Johannesburg, South Africa
Reviewed 1 week ago

I never tire of this hotel and normally stay there on the continental floor twice a year. The staff are amazing. The ambiance of the lounge is great. The quality and variety of the food is special. It is really worthwhile to visit this hotel. Internet speed very good. A couple of small irritations:- - TV channel selection very average...

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Helpful?
Thank ChrisKMSA
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear ChrisKMSA, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We have made detailed notes of your recommendations and can assure you that the points you raised shall be among our foremost considerations. Your comments and suggestions are much appreciated as they are indeed crucial...

Las Vegas, Nevada
Reviewed 1 week ago

take out stairs by the lobby that we need to lift heavy luggages. hotel should install like a whellchair access where in we can use to slide/pull our luggages rather than using stairs. Some staffs doesnt speak well english and hard to understand. for an expensive hotel like this that I have checked in , it's either free breakfast or...

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank mariaangelitav
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear mariaangelitav, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for the inconvenience you encountered when you were carrying your luggage up and down the lobby steps. As for the structural improvement of our lobby to make it more convenient for luggage...

England
Reviewed 2 weeks ago

This was meant to be a stop over to catch up on sleep between flights, sleep in the daytime was impossible due to hammer drilling. Couldn't even relax round pool as this was closed. Had to eat outside as restaurants views hidden by scaffolding. Food good but very expensive. Good breakfast. Vegetarians not catered for. We complained about noise and...

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Helpful?
1Thank tillykate
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear tillykate, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for the inconvenience you had encountered due to the ongoing renovation works and also for the lack of appropriate follow-up action from our associates. This was unfortunate. Please rest assured that the...

Hong Kong, China
Reviewed 2 weeks ago

staff is very kind. and convenice location.(food, shop, shopping...) but it is not control air condition. very cold.. roon is nomal size and i feel old funiture. anyway Thank you for hotel staff. i will visit the hotel soon.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank hujim1978
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear hujim1978, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for the inconvenience you encountered with the temperature in your room. Whilst the thermostat of the air conditioning system is not adjustable inside the room, heaters are available upon request from our...

Folkestone, United Kingdom
Reviewed 2 weeks ago

Excellent service, wonderful location, helpful and friendly staff.. The hotel is situated on the water front, near to the Star ferry, the main shopping area and the underground service, very central .

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Helpful?
Thank ruth d
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear ruth d, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to...

Brockville, Canada
Reviewed 2 weeks ago

From the seamless check in until our departure the service was remarkable! Noel in the Club floor lounge made our stay very special! Roy in the shop outside the gym was a welcome friendly guy to have a chat and a coffee with in the morning. Robbie and Andy in Cucina always make us feel welcomed and look after all...

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank Jim C
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Jim C, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about...

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Cucina, Marco Polo Hongkong Hotel
Cucina, Marco Polo Hongkong Hotel
Cuisines: Italian, European
Cafe Marco
Cafe Marco
Cuisines: Cafe, International, Asian
Nishimura Restaurant
Nishimura Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city's busiest commercial, shopping and business hub. The Star Ferry and Hong Kong's cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City - Hong Kong's largest shopping complex. Guests enjoy easy access to the area's major tourist attractions like Kowloon Park, Hong Kong Museum of Art, Hong Kong Space Museum and Hong Kong Cultural Centre. After an exciting day of sightseeing or business meetings, settle into one of the Marco Polo Hongkong Hotel's 665 guestrooms and suites while staying connected via the complimentary Wi-Fi internet service, which is now fully up and running throughout the hotel, or catch up with the latest blockbuster from the wide selection of movies while enjoying the hotel's In-room Dining service. For guests preferring the exclusive comfort and personalised service of The Continental Club, our designated guest floors come with unparalleled benefits that have become hallmarks of the Marco Polo hospitality. In a city known as the 'Culinary Capital of Asia', the Marco Polo Hongkong Hotel features three of Hong Kong's most renowned restaurants and bars, to include Cucina which features Italian open kitchen, all-day international cuisine at Cafe Marco, and the Rum Bar at Lobby Lounge - conferred the Guinness World Record for "Bar with the World's Largest Selection of Commercially Available Rums." Whether you are looking to plan your dream wedding or the perfect corporate meeting, our 14 state-of-the-art function rooms will meet your every need. The built-in audio-visual facilities of the function rooms on sixth level provide the ideal setting for small- to medium-sized events. The Centenary Ballroom at lobby level is the perfect balance between elegance and intelligent architecture, where clients can transfer even the biggest display materials easily due to the ballroom's unique lobby level access. Stay connected with family, friends, and workplace from our Connect Lounge. Take a dip in our pool to unwind after a long day out, or do a quick workout at the gym. Better still, indulge in some retail therapy at the adjacent Harbour City shopping mall which is the ultimate destination for shopping, dining and entertainment with over 450 shops that feature the world's leading brands. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Staying at the Marco Polo Hongkong Hotel gives you the perfect blend of warm Asian hospitality and a central location with its convenient access to Kowloon and Hong Kong. ... more   less 

Additional Information about Marco Polo Hongkong Hotel

Address: No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Price Range: $216 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marco Polo Hongkong Hotel 4.5*
Number of rooms: 665
Reservation Options:
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Also Known As:
Hotel Marco Polo Hongkong
Marco Polo Hotel Hong Kong
Marco Polo Hongkong Hong Kong
Hong Kong Marco Polo Hotel
Marco Polo Hongkong Hotel Hong Kong
Hotel Style:
#22 Family Hotel in Hong Kong
#23 Romantic Hotel in Hong Kong
#30 Business Hotel in Hong Kong
#61 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travelers have asked, with answers from Marco Polo Hongkong Hotel staff and other travelers.
14 questions
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Questions? Get answers from Marco Polo Hongkong Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room has temperature very low with NO possible solution.”
 of 5 bubbles hugogerardoz, 5 days ago | Read review
“Harbour view rooms are great but a fairly stiff premium is charged”
 of 5 bubbles ChrisKMSA, 1 week ago | Read review
“extra sockets to use for charging cellphones or laptops”
 of 5 bubbles mariaangelitav, 1 week ago | Read review
“Don't visit till alterations have finished. This hotel should not be open during major renovations.”
 of 5 bubbles tillykate, 2 weeks ago | Read review
“Suggest ask for harbour view,”
 of 5 bubbles 838ruthd, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question