We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JEN Hong Kong by Shangri-La

Save
Share
508 Queen's Road West, Western District, Hong Kong China
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Book Direct and Save
Expedia.com
Hotels.com
Lol.travel
$147
View deal
Travelocity
Orbitz.com
eDreams
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1240)
360
Panoramas (12)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#100 of 805 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travelers' Choice
JEN Hong Kong by Shangri-La, a mid-range lifestyle hotel located in the Western District of Hong Kong Island, with the MTR HKU Station at its doorstep. It is home to a fascinating mix of vintage and modern, while featuring an East-meets-West culture in Hong Kong. The Hotel offers convenient proximity to key transport junctions - 10 minutes from Central and 30 minutes from the airport. Guests will enjoy complimentary Hotel Shuttle service to and from the Airport Express. Offering 283 tastefully designed guestrooms and suites, guests may enjoy panoramic views of Victoria Harbour in the harbour-view rooms or gaze at the blissful greenery in the mountain-view rooms. The Hotel is well-equipped with a Club Lounge, Lobby Bar, Rooftop Pool, 24-hour Fitness Centre and the famed Cafe Malacca restaurant. Unlimited, free high-speed WiFi, mobile charging stations are some features adding to Jen’s unique stay experience. **From Friday, 1 November 2019, all Food & Beverage outlets and services at JEN Hong Kong by Shangri-La will no longer participate in the Golden Circle programme.
Read more
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Bottled water
Flatscreen TV
Iron
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Mid-range
Languages Spoken
English, Chinese, Japanese, Korean
Hotel links
Special Offer:Book Direct and Save

Location

Full view
97Great for walkers
Grade: 97 out of 100
78Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
2150Reviews38Q+A100Room tips
Traveler rating
  • 895
  • 944
  • 222
  • 51
  • 38
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Pbhung wrote a review Sep 18
Hong Kong, China134 contributions9 helpful votes
+1
Spent the 14 nights here as quarantine and JEN has been nothing but great. The rooms are very spacious and extremely comfortable. The ocean view room where you have a pretty much unobstructed view to Tsing Ma bridge, really helps when you’re stuck inside for 14 long days. Service has been great and extremely responsive on any demands and needs. Food are always delivered on time with decent quality, and it convenient location also opens up to hundreds of Deliveroo option. Highly recommend this hotel, for its view, comfort, hospitality and location!
Read more
Date of stay: September 2021Trip type: Traveled solo
Room Tip: Add extra money to book the ocean view room. Request for high floor.
See more room tips
Helpful
Share
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 2 days ago
Dear Pbhung, Thank you very much for staying with us and we are absolutely delighted to hear about your wonderful experience. Your kind words are the greatest motivation to us all. We appreciate your kind compliments about our location, room, services and meals. It will be our pleasure to provide you another delightful stay on your next visit. Best regards, Christine Wong Director of Operations
Read more
Kin Wong wrote a review Dec 2020
Hong Kong, China34 contributions11 helpful votes
Hotel's Favorite
I had another comfortable stay at Hotel Jen HK on 24 December 2020 for 2 nights. First of all, it was so nice for the festival chocolate and welcome card received from Ivan - Club Manager, making the stay an icing on the cake! On a separate note, Gigi at Club Lounge was also cheerful who had good memory of recognizing guest since last visit in Dec 2019. She was helpful and cheerful, willing to offer help to guest. She is totally fit for hospitality Industry. This has shown the heartwarming and caring customer services of Shangri-La. I would like to take this opportunity to Cheer-Up the Club Team again and wish the Team Merry Christmas & Happy New Year!
Read more
Date of stay: December 2020Trip type: Traveled as a couple
3 Helpful votes
Helpful
Share
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded Dec 27, 2020
Dear Mr. Wong, We are absolutely delighted to hear about your wonderful experience. Your kind compliments on the service from our colleagues are much, much appreciated and they are all more than pleased to know that their caring service is a highlight of your visit. It will be our pleasure to provide you another delightful stay on your next visit. Best regards, Michel Scheffers General Manager
Read more
DomoHK wrote a review Sep 9
115 contributions57 helpful votes
+1
I am 2 days away from being free again. I am most impressed with the staff in JEN HK. They are prompt to reply and always try their very best to make the days enjoyable. Considering the Covid19 time it doesn't make it easy for them, but providing special treats now and then and providing nice meals it makes the day a little bit better. I am staying on the 19th flr with a Harbour view which makes watching the boats go by entertainment when eating my meals. I would score the meals 9/10 the breakfast isn't always the best but the lunch and diners have been very nice. If you don't want to eat the meals than you can always order using the panda or dilverroo app. My favourite dish is the pork cutlet curry, and I also ordered from their restaurant for some Malaysian food to my room, pricey but worth a try. Luckily I had a spare HDMI cable on me for the TV, but to reach it is a bit tight.The TV would be better if they had the HDMI cable preinstalled. I love the USB plugs all over. I would have liked to have someone come to the room to clean a bt of dust in an area, but due to the quaratine that wouldn't happen. Out of the 14 days one some items repeated. A friend who is staying in another hotel has the same meal every 4 days, so I guess I am lucky. I would also like to give a Big Thank you to the Whatsapp operator sending out the menu of the day and for the ones arranging when I have some food deliveries being made. Without you I wouldn't be able to get fresh fruit delivered or other necessities provided by the hotel. Keep it up! I will come back here for the restaurant to try when I am truly free ;)
Read more
Date of stay: September 2021
Location
Cleanliness
Service
Room Tip: Harbour View nice to wake up to,
See more room tips
Helpful
Share
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 1 week ago
Dear DomoHK, Thank you for choosing to stay at JEN Hong Kong by Shangri-la and we are absolutely delighted to hear about your wonderful experience and your kind words are the greatest motivation to us all. I will personally share your compliments to our colleagues, who will most certainly be motivated even more; to strive and provide the best of services for our guests. We have taken note of your valuable comments and we shall review with the team and see how we can further enhance the quality of service for our valued guests. Once again, many thanks for your kind words of appreciation and we wish you an enjoyable remainder of your stay with us. We look forward to welcoming you back to JEN Hong Kong or Café Malacca soon. Best regards, Christine Wong Director of Operations
Read more
Trailblazer wrote a review Sep 8
1 contribution
Friendly and caring staff. Spacious and clean rooms. Seamless check in and check out process. And to top it all off, extremely good value for money compared to other quarantine options out there. Hotel Jen quarantine is hard to beat!
Read more
Date of stay: August 2021
Rooms
Cleanliness
Service
Helpful
Share
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 2 weeks ago
Dear Trailblazer, Thank you for your kind feedback and it is very comforting to read that you enjoyed your stay with us. We appreciate your kind compliments on the service from our colleagues and they are more than pleased to know that their caring service was a highlight of your visit. We look forward to the opportunity of welcoming you back soon. Best regards, Christine Wong Director of Operations
Read more
MCF wrote a review Sep 1
1 contribution
Friendly and caring staff during check in and check out. Response to enquiries timely. Spacious and clean room. Convenient location near MTR station. Food quality above average with various types of food.
Read more
Date of stay: August 2021Trip type: Traveled solo
Helpful
Share
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 2 weeks ago
Dear MCF, Thank you for staying at JEN Hong Kong by Shangri-La and for sharing your feedback. We are absolutely delighted to hear about your wonderful experience. Your kind words are the greatest motivation to us all. We appreciate your kind compliments about our location, room, services and meals arrangement. It will be our pleasure to provide you another delightful stay on your next visit. Best regards, Christine Wong Director of Operations
Read more
Previous
123456
PRICE RANGE
$90 - $159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港仁民饭店, jen hotel hong kong
FORMERLY KNOWN AS
Hotel Jen Hong Kong by Shangri-La
LOCATION
ChinaHong KongWestern District / Hong Kong Island / Belcher / Western (Sai Wan)
NUMBER OF ROOMS
283
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about JEN Hong Kong by Shangri-La
Which popular attractions are close to JEN Hong Kong by Shangri-La?
Nearby attractions include Lo Pan Temple (0.3 miles), Wheat & Wood (0.3 miles), and The westwood (0.1 miles).
What are some of the property amenities at JEN Hong Kong by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Hong Kong by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at JEN Hong Kong by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JEN Hong Kong by Shangri-La?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to JEN Hong Kong by Shangri-La?
Conveniently located restaurants include Feather & Bone - Sai Ying Pun, Cafe Malacca, and Chau Kee.
Are there opportunities to exercise at JEN Hong Kong by Shangri-La?
Yes, guests have access to a pool and a fitness center during their stay.
Does JEN Hong Kong by Shangri-La have an airport shuttle?
Yes, JEN Hong Kong by Shangri-La offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JEN Hong Kong by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Hong Kong by Shangri-La offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Hong Kong by Shangri-La?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.