JEN Hong Kong by Shangri-La
508 Queen's Road West, Western District, Hong Kong China
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Avg. $187 /night, 3/25 - 3/26
$360
per night
$237
per night
$113
per night
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About
#71 of 615 hotels in Hong Kong
Location
3.8
Rooms
4.2
Value
4.3
Cleanliness
4.5
Service
4.3
Sleep Quality
4.4
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
JEN Hong Kong by Shangri-La, a mid-range lifestyle hotel located in the Western District of Hong Kong Island, with the MTR HKU Station at its doorstep. It is home to a fascinating mix of vintage and modern, while featuring an East-meets-West culture in Hong Kong. The Hotel offers convenient proximity to key transport junctions - 10 minutes from Central and 30 minutes from the airport. Guests will enjoy complimentary Hotel Shuttle service to and from the Airport Express. Offering 283 tastefully designed guestrooms and suites, guests may enjoy panoramic views of Victoria Harbour in the harbour-view rooms or gaze at the blissful greenery in the mountain-view rooms. The Hotel is well-equipped with a Club Lounge, Lobby Bar, Rooftop Pool, 24-hour Fitness Centre and the famed Cafe Malacca restaurant. Unlimited, free high-speed WiFi, mobile charging stations are some features adding to Jen’s unique stay experience. **From Friday, 1 November 2019, all Food & Beverage outlets and services at JEN Hong Kong by Shangri-La will no longer participate in the Golden Circle programme. Our hotel swimming pool will be closed for annual maintenance from December 12, 2022 to December 21, 2022 & From December 28, 2022 to February 12, 2023.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Airport transportation
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Bottled water
Flatscreen TV
Iron
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighborhood
Mid-range
Languages Spoken
English, Chinese
Location
508 Queen's Road West, Western District, Hong Kong China
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
Hong Kong Intl Airport
13.8 mi•
See all flights
Shenzhen Airport
31.9 mi•
See all flights
HKU
3 min•Mass Transit Railway (MTR)
Rental Cars
90 Restaurants
within 0.3 miles
Reviews
4.3
2,369 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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JEN Hong Kong by Shangri-La garners praise for its exemplary service, with staff members often described as friendly and efficient. The hotel's prime location near the MTR station is a highlight among guests, making it exceptionally convenient for exploring the city.
While the hotel's amenities and decor receive some criticism for being slightly outdated, the cleanliness and maintenance of the rooms are widely applauded. Travelers also appreciate the reasonable size of the rooms and the value for money offered, especially in the context of Hong Kong's accommodation options.
Location
Convenient
Atmosphere
Comfortable
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Satisfactory
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Detailed Reviews
Spacious room by Hong Kong standard. Room is well designed and make use every inch(or mm) of space in the room. Cozy and comfortable. I had a couple of family members over for a couple of hours visit before dinner(under 10 mins walk to a roomy local seafood restaurant) and nobody felt crowded. Surrounding area is convenient, self serve laundromat and MTR station(HKU) are within 5 mins walk. Local restaurants and international chain are all within walking distance(5 mins walk). I traveled to the West Kowloon HS railway station(Austin) by MTR under 30 mins, so convenient. Highly recommended.
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Date of stay: November 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded Nov 14, 2024
Dear Climber09839467280, Thank you for staying at JEN Hong Kong and for sharing your delightful experience with us. Your kind words truly warm our hearts and inspire us to provide the best service possible. We look forward to the pleasure of welcoming you back in the near future! Best regards, Christine Wong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel had been arranged by our travel agent to give us a one night stay in Hong Kong after a 12 day Asia cruise. We were extremely pleased with the Hotel. Our room on the 19th floor was spacious, well equipped and had a great view of the sea. The bed was huge and comfortable The staff were very friendly and we enjoyed relaxing in the bar which had a happy hour with reduced prices. Breakfast was a buffet with a good selection of tasty food. The hotel's location towards the west proved to be very convenient with plenty of public transport options. Our favourite was the "Ding Ding" tram whose Whitty Street stop was less than 200 meters away.
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Date of stay: February 2025Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Able to check in very early. After check out, the hotel looked after our cases for the whole day...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 3 weeks ago
Dear 13242UDrobertm, Greetings from JEN Hong Kong by Shangri-La. Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us after your Asia cruise. It’s great to know that you found your room spacious and comfortable, and that our team made a positive impression on you. We hope to welcome you and your family back for another enjoyable stay in the future! Best regards, Christine Wong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
All staff are helpful and have a good service with Customers. The front desk staff having a welcome smell to customer while check in and helping customer carry luggage to the taxi when check out. The restaurant staff also provided good services to the customer during the breakfast time, especially the chefs and the cleaners.
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Date of stay: February 2025Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 4 weeks ago
Dear 512darwinau, Greetings from JEN Hong Kong by Shangri-La. Thank you very much for staying with us and for sharing your delightful experience. Your kind words truly warm our hearts and inspire us to provide the best service possible. We look forward to the pleasure of welcoming you back in the near future. Best regards, Christine Wong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment I arrived, the staff was incredibly friendly and accommodating. They went above and beyond to ensure my comfort throughout my stay, making me feel welcome and valued as guest. The highlight of my mornings was the delicious breakfast spread at "Malacca Cafe". The variety of options was impressive, and everything was freshly prepared and high quality. Additionally, the hotel provided strong and reliable Wi-Fi, which was essential for my stay. I also appreciated the hotel's convenient location near the MTR station, making it easy for me to explore the city and reach my desired destinations quickly. Lastly, I was pleased with the cleanliness of my room. It was evident that the hotel took great pride in maintaining a pristine environment for their guests. Overall, my experience at the hotel was outstanding, thanks to its friendly staff, delectable breakfast, strong Wi-Fi, proximity to the MTR station, and impeccable cleanliness. I would undoubtedly choose to stay here again in the future.
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Date of stay: June 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded Jun 25, 2023
Dear Hanhoe, Greetings from JEN Hong Kong by Shangri-La. Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back to JEN Hong Kong in the near future! Best regards, Christine Wong Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a deluxe view and the room provided was indeed with a view of fairly far away buildings which made a lot of difference when you are trapped in a quarantine hotel. The room is spacious with a bed, desk, chair and seats by the window on one side and washroom, toilet and basin on the other side.
I really appreciate that food was still warm when left outside of the room. They knocked on your door to make sure you do not miss it. I was also surprised by their quality of food which in some instances were quite good such as the spaghetti with meat sauce and the fish braised with oyster sauce. The hotel made an effort to provide different kinds of food - spaghetti, rice, mashed potato, pork, fish, etc. They even have afternoon tea such as egg tart !
Towels and bed sheets are clean and not shabby. The moving chair and the seats by the window were comfortable.
The staff are responsive and helpful. When there is a request or if there are questions, guests are asked to do so through the hotel's dedicated whatsapp number. I also appreciate the effort made by hotel staff to deliver items brought to me by friends and delivery companies in just a few minutes.
The staff were polite and helpful when i checked out. Check out was efficient.
Overall i would rate this quarantine hotel high value for money and would highly recommend this.
I really appreciate that food was still warm when left outside of the room. They knocked on your door to make sure you do not miss it. I was also surprised by their quality of food which in some instances were quite good such as the spaghetti with meat sauce and the fish braised with oyster sauce. The hotel made an effort to provide different kinds of food - spaghetti, rice, mashed potato, pork, fish, etc. They even have afternoon tea such as egg tart !
Towels and bed sheets are clean and not shabby. The moving chair and the seats by the window were comfortable.
The staff are responsive and helpful. When there is a request or if there are questions, guests are asked to do so through the hotel's dedicated whatsapp number. I also appreciate the effort made by hotel staff to deliver items brought to me by friends and delivery companies in just a few minutes.
The staff were polite and helpful when i checked out. Check out was efficient.
Overall i would rate this quarantine hotel high value for money and would highly recommend this.
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Date of stay: August 2022Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: choose deluxe room with a view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded Sep 7, 2022
Dear pq, Greetings from JEN Hong Kong by Shangri-La. Thank you for your valuable feedback which is most useful for our continuous improvement; as we strive to create memorable and comfortable stays to all our guests. We appreciate your kind compliments on the service on our colleagues and they are more than pleased to know that their caring service was a highlight of your visit. It is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future. Best regards, Christine Wong Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stay here for attending a conference. I come here at night. The location is good as it is near the MTR, HKU, convenient market, and is not far from some famous attractions. The staff is hospitable and the room is neatly with sufficient devices, e.g. air purifier, USB charger, fridge. The room is equipped with many light bulbs and is luminous.
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Date of stay: August 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded Aug 29, 2023
Dear Roam60699469832, Greetings from JEN Hong Kong by Shangri-La. Thank you for taking your time to share your feedback and comments which are all very valuable to us as we constantly review our services and facilities to create most pleasant staying experiences to all our guests. We hope to have the opportunity to welcome you back in the future and to offer you a most pleasant stay. Best regards, Christine Wong Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived early in the morning, and the hotel was kind enough to offer an early check-in. Under the new 0+3 policy, we have to do a PCR test every alternate days and the hotel is also nearer to one of the vaccination centers, saving us sometime to travel to the designated test centers. We also have to eat our lunch and dinner at the hotel with the food buying from the nearby restaurants. The room was reasonably big for 2 to dine in. The cleaner also did a great job in removing our left over takeaway boxes everyday. The roof top swimming pool is also nice. We regretted that we don't have the time to enjoy it. The staff is courteous and helpful.
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Date of stay: October 2022
Value
Service
Sleep Quality
Room Tip: Ask for a sea view room at high floors. The view is more enjoyable.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded Oct 30, 2022
Dear Oboke, Greetings from JEN Hong Kong by Shangri-La. Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! Best regards, Christine Wong Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Due to the weak yen and high prices, hotels in Hong Kong are quite expensive when converted into Japanese yen, but if you time it right you can stay here cheaply. Although it is located in the west of Hong Kong Island, the opening of the subway has made it very conveniently located. It is less than a minute's walk from the exit for Hong Kong University Station. This is the first time I've stayed here in four years. There are many great restaurants within a short walk. You can also walk to a dim sum restaurant that opens at 3am. The rooms are very functional. There is a pool on the rooftop.
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Date of stay: July 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel Jen is everything a business (and family vacation) hotel should be. The staff is extremely friendly, professional and helpful, and the rooms are large (certainly by Hong Kong standards), fresh and immaculately clean. I was able to conduct in-room Zoom meetings very comfortably and without any hassle, and the surrounding area offered many other coffeeshops to meet up with others. The Cafe Malacca serves up delectable Singaporean/Malaysian cuisine which should not be missed. Highly recommended.
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Date of stay: August 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded Aug 29, 2023
Dear Kevin Tan, Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. Best regards, Christine Wong Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the JEN hotel in Hong Kong when attending an international conference. The JEN hotel is very conveniently located in a lively area with shops, bars and restaurants, and only minutes away from the HKU metro station. The hotel maintains very high standards regarding the rooms: Clean, a well equipped bathroom with an excellent shower and bath, a truly wonderful bed, a small, silent refrigerator, and well equipped desk/working place. The breakfast buffet is excellent. What impressed me most was the remarkable hospitality and kindness of the staff. Just before I was scheduled to be picked up at the hotel by a taxi to the airport, late in the afternoon, I was caught in a heavy rain shower, so I returned to the JEN hotel soaking wet. Without asking for it, the staff offered me the use of a room for two hours, to take a shower and change clothes, free of charge!
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Date of stay: June 2024Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded Jul 8, 2024
Dear eric o, Greetings from JEN Hong Kong by Shangri-La. Thank you for taking your time to share your feedback and comments which are all very valuable to us as we constantly review our services and facilities to create most pleasant staying experiences to all our guests. We hope to have the opportunity to welcome you back in the future and to offer you a most pleasant stay. Best regards, Christine Wong Resident Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You can pay at the restaurant. There is no need to pre book. It is international buffet breakfast. But there is also Chinese and Malaysian cuisine. The restaurant is called Malacca hotel . Malacca is in Malaysia famous for its peranakan food. Peranakan is Portuguse Malay Chinese heritage culture.
There are a lot of eateries for local Chinese food.MacDonald is across the road if you crave for western fast food:)
I cannot recall but there was a good selection including BBC World Service
Yes, very good
Hi,
As far as I know protests aren’t an issue, but the Coronavirus problem appears to be a serious one, and drastic measures are taken. Not sure what else to say...
As for transport, the easiest and safest way is the MTR (train) to Hong Kong station and the get a taxi from there . Or take the MTR from there as well to HKU Station, as the Hotel is right by one of the exits.
I have a couple of reviews for places around the hotel, and the restaurant in the hotel is very good, too. There certainly are many other places around the hotel and in Kennedy town that should keep you fed and watered!
Have fun!
…
"It's close to MTRs and other stores for your convenience. It's comfy and the rooms are kept clean and amenities are refreshed often"Read full review
"newspapers - upon requests - also available at 2nd floor cafe - collect @cafe , whenever dropby morning breakfast "Read full review
"Able to check in very early. After check out, the hotel looked after our cases for the whole day so we could do many more hours sightseeing."Read full review
"Fine print coffee shop just round the corner has excellent coffee and breakfast options"Read full review
"They close early for In room dining. The pool was close and we didn’t read about it."Read full review
…
PRICE RANGE
$131 - $184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港仁民饭店, jen hotel hong kong
FORMERLY KNOWN AS
Hotel Jen Hong Kong by Shangri-La
LOCATION
ChinaHong KongWestern District / Hong Kong Island / Belcher / Western (Sai Wan)
NUMBER OF ROOMS
283
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingJEN HONG KONG BY SHANGRI-LA - Updated 2025
Frequently Asked Questions about JEN Hong Kong by Shangri-La
Which popular attractions are close to JEN Hong Kong by Shangri-La?
Nearby attractions include Lo Pan Temple (0.3 miles), Wheat & Wood (0.3 miles), and The westwood (0.1 miles).
What are some of the property amenities at JEN Hong Kong by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Hong Kong by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at JEN Hong Kong by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JEN Hong Kong by Shangri-La?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to JEN Hong Kong by Shangri-La?
Conveniently located restaurants include Cafe 2 Oyster N Grill, Feather & Bone - Sai Ying Pun, and Cafe Malacca.
Are there opportunities to exercise at JEN Hong Kong by Shangri-La?
Yes, guests have access to a pool and a fitness center during their stay.
Does JEN Hong Kong by Shangri-La have airport transportation?
Yes, JEN Hong Kong by Shangri-La offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JEN Hong Kong by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Hong Kong by Shangri-La offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Hong Kong by Shangri-La?
The staff speaks multiple languages, including English and Chinese.