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Tai O Heritage Hotel

Traveler (428)
360
Panoramas (6)
Room & Suite (289)
Certificate of Excellence

About

#119 of 745 hotels in Hong Kong
Location
Cleanliness
Service
Value
Certificate of Excellence
Finding an ideal family-friendly hotel in Hong Kong does not have to be difficult. Welcome to Tai O Heritage Hotel, a nice option for travelers like you. Guest rooms offer a flat screen TV and air conditioning, and Tai O Heritage Hotel makes getting online easy as free wifi is available. You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk and baggage storage. In addition, guests can enjoy an on-site restaurant during their visit. While staying in Hong Kong, you can check out a popular Italian restaurant like Tai O Banyan Tree, which is serving up some great dishes. There is no shortage of things to do in the area: explore popular historic sites such as Tian Tan Buddha (Big Buddha), Tung Chung, and Tung Chung Fort. Tai O Heritage Hotel puts the best of Hong Kong at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Non-smoking hotel
Wheelchair access
Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Romantic
339Reviews
7Q+A
58Room tips
Traveler rating
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Popular mentions
Some much needed maintenance and care needs to spent on this place. Such a spectacular location although do not take much luggage with you unless you intend to hire a boat from Tai O village to get there. The elevator was out of order when we there, the news channels and movie option also not working. On a clear night you can see the lights of Macau.
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Review collected in partnership with this hotel
1. The water is rusty upon my arrival when using the shower, bath tub and sink tap, related photos were sent to your reservation dept staff for follow up. 2. There was disturbing and weird sound emitted from the washroom with bath tub after 10pm until the next day. I called front desk to address the issue and an old staff came by, he said there were no solutions as no technician was available to fix and he could not provide other solution for that. It is inevitable disturbing my sleep over the night. And I'm quite surprised to the responses from your hotel. 3. There's dirty marks and shades on the bed linen and sofa. 4. The jar for drinking water was stinked with used marks. 5. There is 2 seperated bathroom, but only with 2 towels in 1 bathroom? The toiletry consumables though provided in separated set in both bathrooms which is good. 6. All your lifts (only 2 though) are not in services. 7. Door lock is not functioning well. I understand the building is historical but your door locks are not.
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Review collected in partnership with this hotel
There's a review by BarbaraM from April 2019 below. Our experience mirrors hers. We also live in HK and visit the outlying areas for some peace and quiet! We like Tai O very much and have visited many times. We stayed for the first time at this hotel as an anniversary. Location, decor & rooms wonderful. But... The staff (with two exceptions) seemed to be annoyed by our presence, as it got in the way of texting and nipping down the slope for a cigarette. The evening meal was a case in point.. We had booked the "celebration" package which includes a set dinner for two. We arrived at 8 and by 8.30 it seemed the staff we readying to go home. The soup (course 2) was very good, but no sooner had the spoon hit the bowl after the last mouthful, than the main course arrived (clearly have been lurking just outside the door waiting to pounce at the earliest opportunity). The celebration desert was beautiful, but was rather undermined by the arrival of the bill half way thru consumption. And the celebration bottle of bubbly was a rather insipid Cremant. All delivered without a smile ... Given a choice (which we were not) we would have opted for some of the a la carte dishes which looked interesting, and another wine from the wine list (we had glasses of very decent red wine with our steak). Another relatively small point.. the mini bar in the room has gin, but no tonic (soda water, coke, etc are available). So we asked reception if we could get some tonic water from the restaurant/bar, to be told that tonic wasn't available. This being Tai O and remote, we were OK with this (we later found one shop locally that stocked tonic). Imagine our surprise when we saw G&T on the drinks menu in the restaurant. Presumably, should one order such a drink, one of the staff has to nip down to the the only shop to buy a can (it wouldn't have worked when we stayed as we took the last one). The point is that the staff couldn't be bothered to check with the restaurant in the first place. Two staff were helpful (maybe new?). The reception manager was always available for advice and assistance and the waitress for breakfast had a smile on her face and seemed genuinely pleased to see us. And breakfast was very good indeed. Read Barbara's comment about the door! It's room 1116 (unless there are two of them!). You have to turn and push very violently to open the door. And you have to get the staff to show you how to do it (probably more than once). The staff explain that the door is like this because of the heritage status and the need not to damage the structure. With respect, this is nonsense and I blame the management/administration for not addressing this. Sooner or later, a guest is going to do serious damage to themselves by attacking the door so violently - either broken glass (cuts & blood) or broken doorframe (broken bones). We've stayed in Heritage properties all over the world and the doors all work properly. So - don't stay in room 1116, eat a la carte, and arrive early for dinner. And enjoy breakfast. And you'll have an absolutely lovely time. Oh - and the lift between ground & first floors wasn't working so wheelchair access to the restaurant will be tricky.
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The room we stayed at is a small studio, but it has quite a sizable bathroom when compared with room space. This room (on 1/F) is the only room at the corner that has an unblocked sea view and we were able to see Sunset. During our 2-night stay, the room was kept clean by hotel staffers. The cleanliness would make us feel home and enjoyed staying at this small room.
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+1
So we actually live in hk island and decided to try something further away for our weekend getaways. I’ve struggled about writing a review because the experience was such a mixed bag. The positives of this hotel has makes it’s a potential to be my new go-to weekend getaway hotel but the negatives are enough to stay away entirely. First pros: -beautifully restored colonial building at the end of tai o island. Complete peace with very little noise. -Rooms are spacious and the 1bed, 2 bath, 1 living room suite we had on the second floor was very charming. The rooms are clean, understated, and welcoming. -The “plastic free” environmental water dispensers another standout. -The views on the balcony outside the room were breathtaking. -the bed was by far the most comfortable bed I’ve slept in all hotels in hk. It would fare well even compared to the Westin “heavenly beds” Cons- -all of the staff we encountered on the day we checked in. -Never in my life have I ever stayed in a hotel where employees openly walked around texting on their cell phones, employees who never greeted guests, and in fact barely responded when we initiated greetings . We saw employees regular walk up and down the hiking path for 5 min breaks, presumably to smoke cigarettes. -The restaurant staff in the evening scowled at our very presence. -We were having issues with our door and could open or shut it without slamming it hard. Now, I get it. This is a historic building. So instead of taking the risk of breaking it, I tried to ask the staff for assistance. I understand this is an old building and they need to preserve historic elements so doors might be fussy but I was genuinely unable to open it and worried I would end up breaking the door. So I started walking down to the reception and along the way, saw at least 5 staff members doing nothing but standing around texting on their phones. Each person I asked for help just pointed me to the receptionist. Meanwhile, my husband was getting bitten by mosquitoes waiting to get back into our room. When I finally get to reception, the guy rolls his eyes and begrudging comes up with me. After opening the door for us, he gave my husband a patronising tutorial on the exact series of twists and turns you have to do in order to open the door and then stalks away. We were having trouble with the door again later on but didn’t even want to bother them. I literally trapped myself in the room and didn’t go out because I didn’t want to deal with the door. -all of the staircases are roped off like it’s closed. Presumably to keep random people from walking around, but also further sends the signal that guests are pretty much not welcome at the hotel, especially on top of the fact that the staff are surly and non responsive. All in all, for the cost of this hotel, the caliber of front of the house staff was appalling. This felt kind of like a beautiful Airbnb shared house with surly inhabitants who didn’t want you to bother them. The building and rooms are lovely. Food is above average. Beds are heavenly and no traffic noise at all in hk is almost worth me forgiving the hospitality but it was truly appalling. Such a shame.
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PRICE RANGE
$178 - $440 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongIslands DistrictNew TerritoriesLantau Island
NUMBER OF ROOMS
9
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