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The Ritz-Carlton, Hong Kong

No.1 Austin Road West International Commerce Center, Kowloon, Hong Kong China
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Traveler (11960)
Room & Suite (2871)
Dining (1394)
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About

#1 of 802 hotels in Hong Kong
Location
4.7
Cleanliness
4.9
Service
4.9
Value
4.5
2023 Travelers' Choice Best of the Best
Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong, is the highest hotel in the world. The 5-star Hong Kong hotel's 312 guestrooms offer spectacular city and harbor views. The hotel offers guests an epicurean journey in the sky with its six distinctive dining venues, including state-of-the-art Michelin-starred Italian restaurant Tosca di Angelo and Michelin two-starred Chinese restaurant Tin Lung Heen as rooftop bar Ozone at 490 meters above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa Hong Kong, located on the 116th floor, features nine deluxe treatment rooms and two couple's suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center, outdoor Jacuzzi, and an indoor pool on the 118th floor with a 28m x 7m LED screen on the ceiling, as well as one of the largest ballrooms in the city at 870sqm. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Children's television networks
Valet parking
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Entertainment staff
Evening entertainment
Walking tours
Board games / puzzles
Nightclub / DJ
Video game console
Children Activities (Kid / Family Friendly)
Highchairs available
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Shared lounge / TV area
Shops
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
City View
Languages Spoken
English, French, Russian, Chinese and 6 more
Hotel links
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Location

94Great for walkers
Grade: 94 out of 100
69Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
7552Reviews78Q+A100Room tips
Traveler rating
  • 6,912
  • 471
  • 108
  • 35
  • 28
Time of year
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Popular mentions
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Most Recent
Rainy wrote a review Yesterday
Bangkok, Thailand1 contribution
My husband and me went to OZONE bar for the first time and we got a good experience. The receptionist name NAM, she’s a kind person and she always answer my questions. The best part is that she gave us the best seat ever in Ozone, where we can see the amazing view of Hong Kong. We would recommend if you visit Ozone bar to look for Nam’s service. Ozone will be our first place to visit for our next trip to Hong Kong!
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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TylerTheTraveler84 wrote a review Yesterday
San Francisco, CA46 contributions61 helpful votes
Hong Kong has many of the most luxurious and over the top city hotels in the world and this was the best HK hotel experience I've ever had. I had high expectations for this property and they were exceeded at virtually every moment. I only stay in 4 and 5 star properties and usually visit hotels 130-170 nights a year, so I am certainly a seasoned traveler. Having said this, my stay at Ritz Carlton was one of the best luxury hotel city stays I've had in a very long time. The stay began a week prior to arrival with a welcome email from Kyla. I told her I was celebrating my work anniversary and she assisted me with some other requests I had. Upon arrival, I was welcomed by Emily with a warm smile and was provided in room check-in. As soon as the door opened, I was blown away by the special surprise Kyla had waiting for me. Emily took the time to explain all of the features of the room and the amenities of the hotel. When I told her I was visiting a family friend with young children, she even presented me with some Ritz-branded plush toys -- a very nice touch! That night, we dined at Burger & Lobster on the rooftop terrace and received excellent service from the team. A special call out to Nemson and Cheryl who went out of their way to make us feel like valued guests. The room was impeccably clean, the views from every window in the hotel went forever, and the amenities at the property completed the perfect luxury package. The gym, pool, sauna and jacuzzis were out of this world. The only very minor negative I experienced was getting a taxi from the taxi stand required a lot of patience. Once I realized this, I would just use the HK taxi app or Uber to book a ride to have it waiting for me when I went outside. Bottom line, this is truly a luxury property in terms of amenities, but what makes it so special is the exceptional service I received. Thank you for a great stay -- I can't wait to return!
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Date of stay: September 2023
Rooms
Location
Service
Room Tip: Every single room in this hotel has an incredible view!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Chan M wrote a review Sep 25
1 contribution1 helpful vote
The Siu Mai(Shrimp dumpling) and BBQ pork were really really delicious and detailed. Like the cold tea so much With the sea view ❤️ Thanks Tim Lung Heen for this great lunch and the restaurant team esp Anson for presenting the food and serving.
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded yesterday
Dear Sunshine55044881303, Thank you very much for your fantastic review. I am very glad to hear that you had a wonderful dining experience at Tin Lung Heen! It brings me great pleasure to know that the stunning views of Victoria Harbour and our refined dishes, especially the Siu Mai, BBQ Pork and cold tea, all contributed to your overall satisfaction. I am also delighted to learn that our Ladies and Gentlemen delivered excellent service by perfectly presenting and serving the dishes. At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured your kind words have been shared with Anson. We look forward to welcoming you back for another experience with us. Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Orezetaf wrote a review Sep 25
Hong Kong, China1 contribution1 helpful vote
Having lunch for a birthday celebration. The Chinese style food is excellent! The pork and shrimp dumpling is a must try. And daytime view of Hong Kong is gorgeous. Thanks our waiter Anson providing us a magnificent service. Really a happy memorable experience🫶🏻
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded yesterday
Dear orezetaf, Thank you very much for your kind review. I am very glad to hear that you had a splendid dinner at Tin Lung Heen. Please allow me to wish you a belated happy birthday! We are beyond thrilled to know that you enjoyed the stunning daytime views and masterful dishes, especially the pork and shrimp dumpling. It is delightful to learn that our Ladies and Gentlemen extended their warmest hospitality to you as well. At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured your kind words have been shared with Anson. We look forward to welcoming you back for more celebrations ahead! Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hannah wrote a review Sep 25
2 contributions8 helpful votes
tantan was great ! she provided us with amazing service and she was amazingly talkative! She was very educated in terms of suggestions and described the options of the Ozone menu very well. The bar was great and the service was just wow ! Will come back !
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 2 days ago
Dear hannahbcn1, Thank you very much for your kind review. I am very glad to hear that you had a fantastic night at Ozone. It is pleasant to learn that you were provided with excellent service by our Ladies and Gentlemen, who described and recommended food and beverage options. At The Ritz-Carlton, Hong Kong, we are devoted to curating extraordinary experiences for our guests with the finest personal service and a warm, relaxed, yet refined ambience. Rest assured your kind words have been shared with Tantan. We hope to have the pleasure of serving you again soon! Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Navigator01339979544 wrote a review Sep 25
2 contributions5 helpful votes
We hand an excellent view of HongKong at the roof terrace with an excellent service. Ha Cirde, our waiters was pleasant person who made our experience memorable. I had truffle fries and both my brothers had chicken satay. We shared a bottle of Italian red wine which complemented the delicious snacks!
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 2 days ago
Dear Navigator01339979544, Thank you very much for your amazing review. I am very glad to hear that you had an enjoyable dining experience at Ozone. It is especially pleasant to learn that you enjoyed the fabulous night views, delicious snacks and red wine, along with the excellent service provided by our Ladies and Gentlemen. At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured your lovely comments have been shared with our Ladies and Gentlemen at Ozone who made your experience so memorable. We look forward to welcoming you back again very soon! Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sherpa30566547210 wrote a review Sep 25
1 contribution6 helpful votes
Had a very pleasant dinner at Burger & Lobster. The grilled lobster and sautéed mushrooms are a must! Thanks for the hospitality Tantan and Becky! Appreciate the sweet gesture and card for our anniversary celebration 😊 will be back again!
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 2 days ago
Dear Sherpa30566547210, Thank you very much for your delightful review. I am thrilled to hear that you had a wonderful dinner at Ozone. Please allow me to wish you a belated happy anniversary! It fills me with great joy to learn that you loved the scrumptious Burger & Lobster dishes, especially the grilled lobster and sautéed mushrooms. I am also delighted to know that our Ladies and Gentlemen extended their warmest hospitality to you by writing a card for your anniversary celebration. At The Ritz-Carlton, Hong Kong, we always go the extra mile to create Ritz-Carlton guests for life by delivering only the highest standards of service to each and every guest. Rest assured your warm comments have been shared with Tantan and Becky. We look forward to welcoming you back for more anniversaries ahead! Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GJ wrote a review Sep 24
New York City, New York7 contributions21 helpful votes
This whole stay was an absolute dream. The hotel is perfect -- the pool is an oasis in the sky with a great view. The staff there were so kind and helpful. Very nice fitness center, too. We also loved the Ozone bar. Misan and Nemsow provided immaculate service and were so funny, kind, and attentive. We never wanted to leave. They made our night so special.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 2 days ago
Dear travel2traveltravel, Thank you very much for your generous review. We are very pleased to hear that you had a wonderful stay at our hotel! I am very glad to learn that you loved the stunning sky-high views and enjoyed your time at the swimming pool, Fitness Center and Ozone. It is especially lovely to know that our Ladies and Gentlemen provided you with attentive and helpful service. At The Ritz-Carlton, Hong Kong, we are devoted to curating extraordinary experiences for our guests with the finest personal service and a warm, relaxed, yet refined ambience. Rest assured your kind words have been shared with Misan, Nemson and the rest of our Ladies and Gentlemen who made your stay so special. We hope to have the pleasure of welcoming you back again on your next trip to Hong Kong! Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cleung2015 wrote a review Sep 24
Hong Kong, China30 contributions28 helpful votes
Burger and Lobster is great, and the butter source is a perfect match with lobster roll. View overlooking Victoria Harbour is magnificent. Price is fair considering it is inside Ritz Carlton. Jesslyn is fabulous. Enjoy our anniversary here. Recommended for celebrating.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 4 days ago
Dear cleung2015, Thank you very much for your kind review. We are very pleased to hear that you had an enjoyable night at Ozone. Please allow me to wish you a belated happy anniversary! I am very glad to learn that you loved the sky-high views of Victoria Harbour and our scrumptious Burger & Lobster lobster roll. We are thrilled to know that Ladies and Gentlemen provided you with friendly and attentive service as well. At The Ritz-Carlton, Hong Kong, we are devoted to curating extraordinary experiences for our guests with the finest personal service and a warm, relaxed, yet refined ambience. Rest assured your generous compliments have been shared Jesslyn. We look forward to welcoming you back for more celebrations ahead! Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Noah wrote a review Sep 23
Munich, Germany1 contribution7 helpful votes
Had a great evening together with Barkeeper Stone, who provided an excellent cocktail for me. Very friendly and knowledgeable. Apart from that, the view is great (sometimes limitations due to bad weather) but would definitely visit OZONE again!
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 4 days ago
Dear n_0003, Thank you very much for your kind review. I am very glad to hear that you had a fantastic night at Ozone. While we are sorry about the long waiting time for bringing the menu, it is pleasant to learn that you were provided with attentive service by our Ladies and Gentlemen for the rest of the experience. We would like to thank you for these comments which are invaluable to our improvement. Please be assured your lovely comments have been shared with Jesslyn, and that departments concerned have been notified for immediate evaluation. At The Ritz-Carlton, Hong Kong, our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured your kind compliments have been shared with Stone. We hope to have the pleasure of serving you again soon. Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$632 - $785 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz carlton hong kong hotel hong kong
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District
NUMBER OF ROOMS
312
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THE RITZ-CARLTON, HONG KONG - Updated 2023 Prices & Hotel Reviews

Frequently Asked Questions about The Ritz-Carlton, Hong Kong
Which popular attractions are close to The Ritz-Carlton, Hong Kong?
Nearby attractions include Sky100 Hong Kong Observation Deck (0.01 miles), Elements (Mall) (0.09 miles), and IFC mall (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Hong Kong?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Ritz-Carlton, Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Hong Kong?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Hong Kong?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Hong Kong?
Conveniently located restaurants include Tin Lung Heen, Tosca di Angelo, and The Lounge & Bar.
Are there opportunities to exercise at The Ritz-Carlton, Hong Kong?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Hong Kong have airport transportation?
Yes, The Ritz-Carlton, Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Hong Kong offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Hong Kong?
The staff speaks multiple languages, including English, French, German, Italian, Russian, Chinese, and Japanese.