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The Ritz-Carlton, Hong Kong

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International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (6309)
Room & Suite (2124)
Dining (679)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Hong Kong
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 778 hotels in Hong Kong
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong is the highest hotel in the world. The 5-star Hong Kong hotel's 312 guestrooms all offer spectacular city and harbour views. The hotel offers guests an epicurean journey in the sky with its six distinctive dining venues including state-of-the-art Michelin-starred Italian restaurant Tosca di Angelo and Michelin two-starred Chinese restaurant Tin Lung Heen, as well as rooftop bar Ozone at 490 meters above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa Hong Kong located on the 116th floor features nine deluxe treatment rooms and two couple's suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center, outdoor Jacuzzi and an indoor pool on the 118th floor with a 28m x 7m LED screen on the ceiling, as well as one of the largest ballrooms in the city at 870sqm. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region.
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Room & Suite (2,124)2,124
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Evening entertainment
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Walking tours
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Shops
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
City View
Languages Spoken
English, French, Russian, Chinese and 5 more
Hotel links
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Location

Full view
99Great for walkers
Grade: 99 out of 100
56Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
4,899Reviews73Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
Kitatoby wrote a review Yesterday
Hong Kong, China2 contributions
Excellent service by by hotel staff Maggie & Bailey! Maggie helped us to checkin and provided us a professional & in-depth guideline of the hotel & facilities. We stayed at Ritz to celebrate my birthday and new marriage. The staff went above and beyond to make our stay extremely memorable. 10/10
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Date of stay: September 2020Trip type: Traveled as a couple
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Mrs Mok wrote a review Yesterday
1 contribution
My husband and I booked a staycation package and spent 2 days 1 night in the hotel. We stayed in the corner room with Victoria Harbour view and South China Sea view. Went to try out the CAFE 103 (high tea), Tin Lung Heen (dinner) and Lounge and Bar (breakfast) Room: - Hotel is so sweet that they arranged deco for us. Love the card with pretty handwriting. -Suggest that they can arrange a better logistic for decoration as when we entered the room, the staff responsible for decoration was still in the room.. But that staff was super nice and we appreciated that she helped us to take a lot of photos in front of corner window with excellent sea view. - VIEW is EXCELLENT, definitely worth the room rate. - Room is clean. Toilet is big and we like the bath tube coz there is TV in toilet. The tube is bit small for 2 ppl. Toilet and shower room are separated which is good for privacy. - Coffee machine is available in the room. We enjoyed making our own coffee in front of the window in the morning. - Slipper is too small for male. Size is fine for female. -There is in-room audio device for us to play soft music. -Room service is good that they provide us make up remover (need to pay) and can arrange staff to help taking photos. Cafe 103: Disappointed and won’t recommend. High tea food quality is not up to standard. Food looks good but taste bad. Scones and croissant are cold. Compared to Peninsula, still long way to go. Service is not up to 5-star hotel standard. Firstly, staff mixed up our tea order and put my husband’s tea in front of me and put mine in front of my husband, even after she asked me what tea I ordered. Not to mention they shall not even ask me (as they shall remember their customer’s order). Secondly, after we sat down, we politely ask if there is any window seat. The male waiter answered us “okay I will check” without looking to us (bit rude, you know he is not gonna check anyway). The same waiter later served us the tea but he didn’t introduce us the tea set. He simply put down the tea set and go away (compared to Peninsula which is hotel of same grade, this service standard is not acceptable). Afterwards 30 min, when we are having our tea set, the same waiter asked us if we want to buy dining coupons. This act gave us a feeling that we are in a low grade restaurant and the waiters have to meet their sales target for dining coupon They shall ask after we finish the tea set. Staff is not well trained for staycation offer that we need to manually remind them for 20% off discount (staff does not know there is a staycation offer and even we have mentioned, they look a bit sceptical and went to double confirm with their manager) Waters of the tea pot are not regularly and automatically refilled. They are only refilled upon request. Quality of tea pot is poor. Water will leak out easily when we pour out the tea. My token of appreciation to another male waiter who noticed I am a left hander. He put all the utensils to my left hand side. This is what I am expecting for a 5- star service. Tin Lung Heen Nice deco and good atmosphere. Environment is clean and spacious with good music. Staffs are polite and professional. They noticed I am left hander after first course and adjust the position of my utensils. Food is good. Clear explanation on each course. Barbecued pork tasted good and soft (even though it is not a fatty pork). Deep- fried crab shell full of soft crab meat. Love the texture on the sea cucumber. Overall experience is very nice. Worth to try. Breakfast in Lounge and Bar Nice view but reception is rude (she told me rudely that window seat is reserved by others) Food is okay. I like the chicken congee which is mashy and soft. Token of appreciation to a foreign male waiter who took the white pepper to my seat in Tosca di Angelo despite his work station is in lounge and bar. This is what we expect for a 5-star hotel.
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Date of stay: September 2020Trip type: Traveled as a couple
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Lion Bear wrote a review Yesterday
1 contribution
We recently stayed to celebrate our wedding anniversary and everything was perfect as we expected! We were warmly welcomed by Wilson and Charles from rooms, and Bailey, Wakana and Igor took care of us during all our meals at the Club Lounge (which actually includes everyone we met at the Club/Lounge and Bar, sorry that we could not remember everyone’s names). Thank you very much for your hospitality and we look forward to staying again soon!
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Date of stay: September 2020Trip type: Traveled as a couple
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Tak822 wrote a review Sep 21
Hong Kong, China11 contributions
+1
A really enjoyable brunch at the Tosca, not only for the great view, excellent food and most impressive was the enthusiastic hospitality provided by the professional staff there, especially thankful to Jason, Nick, Kenneth, Cyrus and Addis, you guys really make the memories unforgettable.
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Date of stay: September 2020Trip type: Traveled with family
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Lau T wrote a review Sep 21
1 contribution
+1
A really enjoyable brunch at the Tosca, not only for the great view, excellent food and most impressive was the enthusiastic hospitality provided by the professional staff there, especially thankful to Jason, Nick, Kenneth, Cyrus and Addis, you guys really make the memories unforgettable.
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Date of stay: September 2020Trip type: Traveled with family
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PRICE RANGE
$395 - $511 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz carlton hong kong hotel hong kong
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District
NUMBER OF ROOMS
312
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Frequently Asked Questions about The Ritz-Carlton, Hong Kong
Which popular attractions are close to The Ritz-Carlton, Hong Kong?
Nearby attractions include Sky100 Hong Kong Observation Deck (0.01 miles), Elements (Mall) (0.08 miles), and International Commerce Centre (0.01 miles).
What are some of the property amenities at The Ritz-Carlton, Hong Kong?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Ritz-Carlton, Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Hong Kong?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Hong Kong?
Yes, valet parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Hong Kong?
Conveniently located restaurants include Tosca di Angelo, The Lounge & Bar, and Tin Lung Heen.
Are there opportunities to exercise at The Ritz-Carlton, Hong Kong?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Hong Kong have an airport shuttle?
Yes, The Ritz-Carlton, Hong Kong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Hong Kong offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Hong Kong?
The staff speaks multiple languages, including English, French, German, Italian, Russian, Chinese, and Japanese.