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HK Peaceful Guesthouse

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No.54-64 Nathan Rd, Tsim Sha Tsui, Hong Kong Flat B1, 13/F, Mirador Mansion, Hong Kong China
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About

#187 of 432 B&Bs / Inns in Hong Kong

Location

Full view
100Great for walkers
Grade: 100 out of 100
797Restaurantswithin 0.3 miles
76Attractionswithin 0.3 miles
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AMENITIES
Free High Speed Internet (WiFi)
Parking
Breakfast Buffet
Free High Speed Internet (WiFi)
Air conditioning
Non-smoking hotel
Free High Speed Internet (WiFi)
Air conditioning
Non-smoking hotel
ACCOMMODATION CLASS
4 stars
2.5 stars
No rating available
LOCATION
Tsim Sha Tsui
16.2 miles to Hong Kong Intl Airport
0.2 miles to Victoria Harbour
Tsim Sha Tsui
16.1 miles to Hong Kong Intl Airport
0.3 miles to Victoria Harbour
Tsim Sha Tsui
16.2 miles to Hong Kong Intl Airport
0.3 miles to Victoria Harbour
REVIEWS
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Lisa K wrote a review Mar 2020
London, United Kingdom5 contributions1 helpful vote
I aim to convey 3 things from this review to aid your decision if you chose book accommodation in the TST area of Hong Kong: 1. Don’t always believe the hype from reviews - this property was rated 9/10 by ‘customers’ yet this property was the worst accommodation I’ve stayed in. Please review images from this experience. 2. If you’re staying in the TST area cross check the address of the accommodation to make sure you’re aware if you’re staying in Chungking Mansions or not. I wouldn’t recommend staying in this area but I’d rather people be informed before making that decision rather than making a decision based on omitted information. 3. If you do stay in Chungking Mansions and encounter issues be prepared for little consideration from accommodation staff, in terms of room relocation and refunds If you are going to Hong Kong and you’re trying to figure out where to stay, be mindful of options in the TST area. Aside from more established brands such as Holiday Inn, there are many ‘guest houses’ posed as reasonable accommodation for the price but be warned, this could be a Russian roulette situation when you arrive. The so called guest house we stayed in was located in the infamous Chungking Mansions, which was conveniently excluded from the address when we were searching for places to stay. If this was stated in the address, we would not have chosen to stay in this accommodation, regardless of the seemingly good images. Upon arrival, the building complex and check in desk looked a little run down but experience had taught us to not judge a book by its cover - until now. Once checked in, we were taken down to floor 7 and entered, what appeared to be a common area space. We were then lead to ‘private’ room, as an off shoot from this common area. Please see the images below that details what a 4 person bedroom looks like, according to the peaceful HK guesthouse. My travel companions and I sat for a second to really think about the room and the accommodation we were in, because we were honestly confused at this point and had several questions such as: 1) why was our room adjoining a communal area?, 2) who else has access/ uses this communal area?, 3) was this room actually meant to accommodate 4 people?, 4) why were we located in such a strange area, 5) why did this room look nothing like the images online, 6) why was the room so dingy (dirty bedding, suspicious wall markings) After discussing this amongst ourselves, we came to the conclusion that to request a room change was quite reasonable. We went back to the check in area and relayed our concerns to the manager (we later learned). When we mentioned that the room looked nothing like the image online we were told that the images used on the site were ‘general photos’ that weren’t room specific, even though I had just done a quick search for a specific room (for 4 people) and the same images came up as a result. Eventually we were escorted to a room on the same floor as the check in desk. However, despite the change of location, this room still raised the questions as the first room. Whilst we understand that images are not always 100% accurate online, similarities between images and the physicality of a space is expected and what we experienced was something entirely different. Again, my travel companions and I conversed about our opinions of this new room (relating to questions 3,5 & 6 above) and thought the best way to approach this situation was through a conversation with the manager. Our conversation with the manager was very odd. As we expressed our concerns about the fact this room looked nothing like the images online, the size of the room and the dirty bedding we were not met with understanding or consideration. In fact, the ‘manager’ tried to counter each point with a ‘reason’ that frankly wasn’t good enough. For example, the stains on the bedding were worn marks from washing the sheets. My images below clearly show something else. In this moment, I didn’t want to hear reasons (really excuses) I wanted to figure out a solution to this problem which was another room. Unfortunately, this was either not understood by the manager, or ignorantly ignored. The ‘manager’ did assure us that our bedding would be changed whilst we went out for dinner. We thought this would be the last time we’d be talking to staff about issues with our room - we were wrong. In one instance, we returned quite late to our accommodation one night and we were struggling to open the our room door. I called the emergency number and explained our predicament. Immediately the person on the other side of the phone kept referring to the charge of 50HKD to open our room, which I found bizarre since we didn’t know if we had damaged the card or if there was another reason. Thus, I didn’t feel like agreeing to accept the charge based on that assumption and I explained that to the person on the phone. I also reiterated that we wanted to find a solution to this problem as we ideally wanted to sleep in our room that night. My tone was firm not rude, as the person on the phone began to repeat themselves and the conversation wasn’t moving forward. After going back and forth the person hung up on me, with no explanation if they were coming or not. Five minutes later the ‘manager’ rounded the corner and started shouting at me, exclaiming I was being rude. One of my travel companions attempted to diffuse the situation and pointed out that shouting would wake up other guests. The ‘manger’ continued shouting and stated he didn’t care about waking up other guests, which said a lot about his character. When he finally calmed down, he explained why we couldn’t get into our room, because we had engaged the double lock earlier on in the day and hadn’t disengaged the double lock before leaving. Nobody had explained this to us initially, so I didn’t think it was fair for us to be charged 50HKD. On another occasion, when we returned from our day out and found one of our beds with the mattress overturned revealing a space at the base of the bed, stuffed with bags of receipts. We didn’t understand why a) the mattress was overturned?, b) why sensitive data (from what appeared to be customers data) was stored in an insecure location? And c) was this an illegitimate room? It was at this point that we decided to start writing a complaint to the hotel booking site we used to request a refund because this was getting ridiculous. How does an organisation even begin to explain the predicament above? They don’t, if they don’t care. Writing up a complaint isn’t light work and involved taking time out from our holiday to compile our thoughts in a logical manner, as well as attaching photographic evidence of our experience, prove that we were not over exaggerating our complaint. Responses from representatives of online booking service was slow, which led us to following up our complaint with a phone call. At the beginning of this process, we were hopeful in that someone else seeing our experience would evoke a more empathetic response. At first we were advised to discuss our concerns with staff but as this review has hopefully shown, this approach was fruitless. We conveyed with a representative from the online booking site that the ‘manager’ had displayed aggressive tendencies so we didn’t want to speak to him further. The representative from the online booking site explained that they understood our viewpoint and explained that they would begin liaising with the organisation about compensation. From the first round of these discussions, representatives from guesthouse had ignored our calls for compensation and instead offered to change our room (the irony). We rejected this offer since our last room relocation didn’t improve our experience by much. A few days later representatives from online booking site confirmed they could offer a set amount of compensation since representatives from the peaceful guesthouse refused to pay us any compensation. We responded to this statement by arguing the online booking site should then pay us compensation since our decision to stay in this accommodation was largely a result of misinformation on their website (which lacked due diligence) and we had provided extensive photographic evidence of this appalling condition of the guesthouse. The online booking site unsurprisingly did not take this evidence into consideration. This situation was not resolved during our time in Hong Kong which was extremely frustrating, since there was an element of the holiday that we couldn’t enjoy properly. The main reason for this review is to express our frustration with the lack of respect from the ‘manager’ and the little assistance staff at booking.com could offer. The compensation we received was mediocre amount but it was better to get something following this ordeal.
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Date of stay: May 2019Trip type: Traveled with friends
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PRICE RANGE
$23 - $32 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Tsim Sha Tsui
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Frequently Asked Questions about HK Peaceful Guesthouse
Which popular attractions are close to HK Peaceful Guesthouse?
Nearby attractions include Rashmi Custom Tailors (Hong Kong Tailors) (0.1 miles), Bobby's Fashions Hong Kong Bespoke Tailors (0.03 miles), and Empire International Tailors (0.3 miles).
What are some restaurants close to HK Peaceful Guesthouse?
Conveniently located restaurants include Yan Toh Heen (InterContinental Hong Kong), OMG Mamaday, and ÔDELICE (Tsim Sha Tsui).
Are there any historical sites close to HK Peaceful Guesthouse?
Many travelers enjoy visiting Tai Kwun (1.6 miles), Sik Sik Yuen Wong Tai Sin Temple (3.4 miles), and PMQ (1.6 miles).