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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 802 in Hong Kong
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.6
2022 Travelers' Choice Best of the Best
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Airport transportation
Banquet room
Paid private parking nearby
Wifi
Yoga classes
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Car hire
Taxi service
Meeting rooms
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Solarium
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
On-demand movies
Bath / shower
Complimentary toiletries
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Room types
Mountain view
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Luxury
Languages Spoken
English, French, Chinese, Korean
Location
Full view
100Great for walkers
Grade: 100 out of 100
200Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
Contact
Pacific Place, 88 Queensway, Hong Kong China
Name/address in local language
Getting there
AdmiraltyMass Transit Railway (MTR)3 min
Wan ChaiMass Transit Railway (MTR)9 min
Rental CarsSee rental cars from $135/day
4344Reviews19Q+A100Room tips
Reviews
Traveler rating
- 4,088
- 187
- 40
- 14
- 15
Time of year
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Popular mentions
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Most Recent
I’m very enjoyed to stay in The Upper House for celebrating the birthday with my boyfriend. We had a memorable experience during the stay. Kay and the team provided a wonderful and 5* experience for us. They are so cared in preparation of birthday amenities. The decoration with birthday card and lovely cake are so surprise to us! The room is spacious with great bathtub. I think the view is the most beautiful compared with other luxury hotels. Can’t wait to stay in The Upper house next time!
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Date of stay: May 2022Trip type: Traveled
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Hotel's Favorite
My wife and I had a three day staycation at the Upper House which was the first time we stayed there since the hotel opened 10 or more years ago.We had visited many times during that period mainly to dine at Café Gray. It has only gotten better which is saying something. We were lucky enough to be upgraded to a beautiful room and the hotel has not lost its inimitable cool calm and collected luxury feel. The food and wine at Cafe Gray's recent reinvention , Salisterra, was exceptional only outdone by the professional yet relaxed service style of the dedicated staff. What more could you ask for?
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Date of stay: June 2021
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded Jun 16, 2021
Dear BillA351, Thank you so very much for taking the time to share your experience! It is truly wonderful to know that we have been able to welcome you back to our House since your first stay 10 years ago! Thank you so much for your wonderful support of Cafe Gray Deluxe and happy to know that you enjoyed our new restaurant Salisterra! We do hope that we can welcome you back to our House when your travels return to Hong Kong and please do let us know if we can help with any arrangements! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Most impressed with the staff hospitality and responsiveness. Stayed there before going back to my home country and glad to choose staying this hotel. Due to the bad weather, I was able to make most of my stay with the great room facility. This was my last stay in HK before leaving back to my home country and the hotel made it very special.
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Date of stay: May 2022Trip type: Traveled
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 6 days ago
Dear Tomoko K, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so happy to know you had an wonderful stay with us before leaving Hong Kong. Thrilled to know that you really enjoyed the room and staff made your stay special. We can't wait to welcome you back to Hong Kong and our House. Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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It was a wonderful experience staying at the House. I would like to give compliments to the reservation and guests experience team in arranging a smooth and surprised birthday experience to my love. The early check in prevented us from hanging around after brunch, which was as per my request and thank you for that. The upgrading of our room to the suite, which I did not request and this surprised me. The birthday candle provided by the Continental during our dinner, which I did not request and this was so sweet. Thanks for all the hard work and I would definitely come back again.
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Date of stay: May 2022Trip type: Traveled
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear May14Lizi, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a very memorable birthday for your love, we are so happy we could accommodate the early check in request and upgrade your room to a suite. Our team continuously strive to create personalized experiences for all guest and your compliments have been shared to The Continental and the Guest Experience Team. We can't wait to welcome you back home once more. Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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It was my Birthday on May 1. My wife surprised me by booking Upper House for a staycation in Hong Kong. The entrance is right next to JW Marriot. It is quite hidden to provide privacy for guests. While we were waiting for check in, a hotel staff provide water for us. (Which was quite nice.) Another staff helped us checked in and guided us to our room. Her name is Stephy. My wife told Upper House it was for a Birthday celebration. Stephy was kind enough to help us upgrade to Seaview Suite for the stay! She provided a room tour and let us know where everything is. She is very nice abd friendly! My wife also booked the in room massage. We were quite busy all the time and rarely have time to relax. At first, a staff set up one massage table by the TV area and the other was by the amenity cupboard. The masseurs arrived at 4pm. When we went to change, the masseurs moved the table by the amenity cupboard to the TV area. They explained that we can have a couple's massage next to each other. It was very generous of them to make this experience more memorable. May was one of the masseurs. She noticed my wife had a surgery scar on her back. She let my aife know that she will avoid the scar area. May provided a great massage experience for my wife. Julianna was the other masseur. She notice my shoulder muscle is very tight. She spent more time on my shoulder area during the massage. We were both relaxed and all our muscle ache were gone. Thank you to both. =) After the massage, the birthday cake arrived. It was a mango cream Napeleon. Stephy was able to arrange it as my wife mentioned that I love mango. Our breakfast at Salisterra was great! I had the dim sum set while my wife had the western set. It was quite nice to see the harbour while eating breakfast. The breaskfast was delicious. Our stay at Upper House was very memorable. We will definitely return for a second visit.…
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Date of stay: May 2022Trip type: Traveled
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear MangoJai0501 Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a very memorable birthday celebration for your Wife at our House. So happy you enjoyed the massage with Julianna, I will personal let her know your kind words Our team continuously strive to create personalized experiences for all guest and your compliments have been shared to Stephy and the rest of the team. We can't wait to welcome you back home once more. Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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I did enjoy my stay in the Upper House. I proposed to my girlfriend during my stay and made this stay extremely memorable. Anson and the team provided a wonderful experience for us. They not only discussed with me about my preference and need in advance, but also made a perfect decoration in the room. The room is large, quite and comfortable. I feel like staying at home. I will definitely choose to stay again.
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Date of stay: May 2022
Value
Rooms
Service
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear zhangjc507, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a very memorable proposal stay at our House. Our team continuously strive to create personalized experiences for all guest and your compliments have been shared to Anson and the rest of the team. We can't wait to welcome you back home once more. Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Happy to come back for the Mother's Day celebration. This is my second time to stay at Upper house. Thank you K Ma for helping me arrange the house car to pick me up and the room was ready before we arrived, K welcomes us personally and takes us to the room. We are lucky enough to upgrade into the harbour view suite, the room are just incredible, the view was spectacular. What a big surprise for us! ! He also helped me to arrange a late check-out for 2pm on the next time. It was good for my kid to take a nap before we left. What a thoughtful and sweet arrangement. Also, thank you for the Mother's Day rose cake and the handwritten card by Vinci Lai. The cake was not only delectable, but a work of art as well. And thank you for the housekeeper helping us install an extra sofa bed. My family were had a great time. Thank you for giving us an unforgettable memory on this Mother's day .This is amazing journey and fully deserves its 5-star rating. Their service was absolutely impeccable.…
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Date of stay: May 2022
Value
Service
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear 399nikoc, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so happy to know you had an unforgettable Mother's Day celebration with us in our Upper Suite. Wonderful to know that you have experienced the utmost care during your stay and I'll be sure to pass on your kind comments to the team, especially KMa and Vinci, regarding the service you received. We can't wait to welcome you and your family back very soon. Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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I had a wonderful stay with a great friend before she left HK. The room was exceptional and huge (the bathroom in particular is enormous), the service excellent and the food absolutely delicious. It was such a luxurious experience - but understated which is always my preference. A huge shout out to Paul who looked after us so brilliantly and with such care.
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Date of stay: May 2022
Value
Cleanliness
Service
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear FJMorg888, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so happy to know you had a wonderful farewell stay with your friend. I'll be sure to pass on your kind comments to the team, especially Paul, regarding the service you received. We can't wait to welcome you back very soon. Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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This is a very comfortable experience on it’s excellent services, remarkable room design (such as luxury and huge size room) , although it does not has swimming pool but her oversize bathroom and comfortable tub can let you feel that you are enjoying Japanese hot spring bath as well as it owns 24hrs Gym room, its area not big but complete with professional Gym gears, it is very convenient and very useful.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear ccw6879, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so happy to know you had a lovely time at our House and enjoyed your time at our fully equipped 24hrs Gym room. Wonderful to know that you have experienced excellent service during your stay and 'll be sure to pass on your kind comments to the team regarding the service you received. We can't wait to welcome you back very soon. Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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The fourth stay in a year - Excellent Service from the crew upon check in - Gorgeous Suite as usual - Nice service hotline staff, sorry, I missed her name (I called ard 9pm on 10May) - Special Thanks to K Ma for the arrangement and excellent support, one of the reasons for going back for sure Juz one little thing, the taste of the Dom Perignon was a bit out of expectation. Other than that, all Excellence. Already planning my next stay.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear Eric C, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are truly thankful for your continuous support at our House. Wonderful to know that our team has provided exceptional service and I'll be sure to pass on your kind comments to all departments, especially KMa who has assisted you with the stay. We can't wait to welcome you back very soon. Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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PRICE RANGE
$431 - $513 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the upper house hotel hong kong
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
117
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Claim Your Listing Frequently Asked Questions about The Upper House
Which popular attractions are close to The Upper House?
Nearby attractions include Pacific Place (0.05 miles), Flagstaff House Museum of Tea Ware (0.3 miles), and The Wanch (0.3 miles).
What are some of the property amenities at The Upper House?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Upper House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Upper House?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Upper House?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to The Upper House?
Conveniently located restaurants include Salisterra, Burger Joys, and ÔDELICE (Wanchai).
Are there opportunities to exercise at The Upper House?
Yes, guests have access to a fitness center, fitness classes, and yoga classes during their stay.
Does The Upper House have airport transportation?
Yes, The Upper House offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Upper House located near the city center?
Yes, it is 0.6 miles away from the center of Hong Kong.
Are any cleaning services offered at The Upper House?
Yes, dry cleaning and laundry service are offered to guests.
Does The Upper House offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.