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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 802 hotels in Hong Kong
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.6
2022 Travelers' Choice Best of the Best
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Airport transportation
Banquet room
Paid private parking nearby
Wifi
Yoga classes
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Car hire
Taxi service
Meeting rooms
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Solarium
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
On-demand movies
Bath / shower
Complimentary toiletries
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Room types
Mountain view
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
City View
Languages Spoken
English, French, Chinese, Korean
Location
Full view
100Great for walkers
Grade: 100 out of 100
200Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
Contact
Pacific Place, 88 Queensway, Hong Kong China
Name/address in local language
Getting there
AdmiraltyMass Transit Railway (MTR)3 min
Wan ChaiMass Transit Railway (MTR)9 min
Rental CarsSee rental cars from $135/day
4391Reviews19Q+A100Room tips
Reviews
Traveler rating
- 4,135
- 187
- 40
- 14
- 15
Time of year
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Popular mentions
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Most Recent
After quite a few trips to The Upper House, my fiancé and I made our final trip (for now) to the hotel before moving back to the UK. It was the perfect way to end our time in Hong Kong. Every time we have stayed we have been made to feel so welcomed by the staff. There were so many personalised touches that they put in place to make us feel completely relaxed. Amazing views, great breakfast and wonderfully comfortable rooms! Thank you so much for making our visit so special!
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded yesterday
Dear Ems_town Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a very memorable stay and were well taken care of and enjoyed the hotel and chose us as your final destination before leaving for the UK. Our team continuously strive to create personalized experiences, compliments have been shared with our teams. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Hotel's Favorite
My wife and I had a three day staycation at the Upper House which was the first time we stayed there since the hotel opened 10 or more years ago.We had visited many times during that period mainly to dine at Café Gray. It has only gotten better which is saying something. We were lucky enough to be upgraded to a beautiful room and the hotel has not lost its inimitable cool calm and collected luxury feel. The food and wine at Cafe Gray's recent reinvention , Salisterra, was exceptional only outdone by the professional yet relaxed service style of the dedicated staff. What more could you ask for?
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Date of stay: June 2021
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded Jun 16, 2021
Dear BillA351, Thank you so very much for taking the time to share your experience! It is truly wonderful to know that we have been able to welcome you back to our House since your first stay 10 years ago! Thank you so much for your wonderful support of Cafe Gray Deluxe and happy to know that you enjoyed our new restaurant Salisterra! We do hope that we can welcome you back to our House when your travels return to Hong Kong and please do let us know if we can help with any arrangements! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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The Upper House sure knows how to make you feel at home and well taken care of. Stayed in one of their gorgeous suites during Pride month and was delighted with specially curated amenities for the occasion. The room itself is spacious, bright, clean and beautifully designed with the bathroom being the highlight. Additional personalized touches made it all the more special. The people at The Upper House however really make the biggest impact with their genuine and warm hospitality - truly world class. I can't wait to be back!
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Date of stay: June 2022
Rooms
Location
Service
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded yesterday
Dear BradWharakura, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a very memorable stay and were well taken care of and enjoyed the beautifully designed Suite, especially the bathroom. Our team continuously strive to create personalized experiences, compliments have been shared with our teams. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Enjoyed a lovely staycay last weekend at TUH. I am always astounded by their attention to detail and personal touches which make you feel so welcome! It's true what they say... it's a house, not a hotel! The suite has that perfect ambience for you to fully unwind. Fully intend to go back to put my feet up for another relaxing weekend.
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Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded yesterday
Dear aveyc2022, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a very memorable stay and were well taken care of with the personal touches that made you feel welcome. Happy to know you enjoyed the suite and had time to relax. Our team continuously strive to create personalized experiences, compliments have been shared our teams. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Whole living experience in the Upper House was great. The checkin and checkout were smooth. The bathroom area was amazing. A place can let you relax and stay away from the crowd in such a dense city. Highly recommended.
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Date of stay: June 2022
Value
Rooms
Service
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded yesterday
Dear Tsz on Daniel W, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a very memorable stay and were well taken care of and enjoyed the hotel and bathroom area. Our team continuously strive to create personalized experiences, compliments have been shared with our teams. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Had an amazing stay at the Upper House. Check in was smooth and quick, Vincci did a room tour which was amazing. The room was very clean and comfortable. Thank you Vincci, Stephy and Janice for their hospitality! Will definitely come back again:)
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Date of stay: May 2022Trip type: Traveled as a couple
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 4 days ago
Dear riseandshinee, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a very memorable stay and were well taken care of and enjoyed the hotel and your breakfast in Salisterra. Our team continuously strive to create personalized experiences, compliments have been shared with Vincci and our teams. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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We booked a room on monday with the wellness package. This was our first stay at the Upper House. We were delighted to have the room upgrade to the upper suite offered by the hotel. The design of upper House brought peacefulness without overwhelming luxurious decorations. The staff were also very friendly. We'd like to thank Kay especially, for the detailed introduction of the room tour. The in-room treatment was extraordinary. All credits went to the techniques the therapists have. We had a relaxing hour thanks to them. Apart from the lovely people and room, we found the food distinctive as well. With the in-room menu and breakfast at Salisterra, we highly recommend their dishes. Each was well made by the chef. Afterall, we enjoyed a lot with the wonderful time at Upper House. We surely look forward to coming back soon. Thank you so much to the great team at Upper House:)…
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: You won't regret their upper suite and the in-room treatment
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Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 4 days ago
Dear zlamco, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a wonderful stay in our Upper Suite and enjoyed the in room massage. Our team continuously strive to create personalized experiences, compliments have been shared with Kay and our team in Salisterra. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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My teenage daughter and I stayed at the Upper House in June 2022 for a week as we packed up our apartment in HK to relocate. The staff at Upper House were friendly, well informed and very helpful. They welcomed us every day with a smile, remembered our favourite drinks, treated us with small surprises sent to our room …. Basically , they were fantastic and exactly what we needed … a home away from home. We will definitely stay at The Upper House in the future.
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Take time to enjoy the breakfast on 46th floor!
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Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear Amanda D Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. Your continued patronage to our House is very much appreciated. We absolutely loved having you back Home with us before your relocation to Singapore Our team continuously strive to create personalized experiences, compliments have been shared our head of departments and their teams. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Staff K Ma is very helpful. The room is clean and comfortable, view is great. Having a brilliant staycation experience in Upper House especially with K Ma’s service. Breakfast is great with different choices. Overall all good experience.
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear Cheefeo L, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a very memorable stay and were well taken care of and enjoyed the hotel and your breakfast in Salisterra. Our team continuously strive to create personalized experiences, compliments have been shared with K Ma and our teams. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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I have prepared the staycation for my parents as a celebration of Father's Day. They enjoyed a lot and impressed by the service & the attitude by the Upper Hse's team! Not only the stunning view and the pleasant environment, but also their sweet offer like providing assistance for their local trip to the Peak. Highly recommended to give it a try!
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Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear funnysheepp, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a very memorable stay and had a wonderful time celebrating Fathers Day, Lovely you enjoyed the fantastic views from your room Our team continuously strive to create personalized experiences, compliments have been shared with our teams. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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PRICE RANGE
$424 - $518 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the upper house hotel hong kong
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
117
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Claim Your Listing Frequently Asked Questions about The Upper House
Which popular attractions are close to The Upper House?
Nearby attractions include Pacific Place (0.05 miles), Flagstaff House Museum of Tea Ware (0.3 miles), and Asia Society Hong Kong Center (0.2 miles).
What are some of the property amenities at The Upper House?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Upper House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Upper House?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Upper House?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to The Upper House?
Conveniently located restaurants include Burger Joys, ÔDELICE (Wanchai), and Salisterra.
Are there opportunities to exercise at The Upper House?
Yes, guests have access to a fitness center, fitness classes, and yoga classes during their stay.
Does The Upper House have airport transportation?
Yes, The Upper House offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Upper House located near the city center?
Yes, it is 0.6 miles away from the center of Hong Kong.
Are any cleaning services offered at The Upper House?
Yes, dry cleaning and laundry service are offered to guests.
Does The Upper House offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.