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Pacific Place, 88 Queensway, Hong Kong China
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Traveler (3726)
Room & Suite (936)
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 802 hotels in Hong Kong
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.6
2022 Travelers' Choice Best of the Best
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Airport transportation
Banquet room
Paid private parking nearby
Wifi
Yoga classes
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Car hire
Taxi service
Meeting rooms
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Solarium
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
On-demand movies
Bath / shower
Complimentary toiletries
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Room types
Mountain view
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
City View
Languages Spoken
English, French, Chinese, Korean
Hotel links
Special Offer:Celebration Getaway

Location

Full view
100Great for walkers
Grade: 100 out of 100
198Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
4444Reviews19Q+A100Room tips
Traveler rating
  • 4,188
  • 187
  • 41
  • 14
  • 15
Time of year
Traveler type
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Popular mentions
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Most Recent
Tianhao Wu wrote a review Yesterday
Hong Kong, China1 contribution
We had a belated birthday celebration for my friend who is vegetarian. The service was attentive and staff were considerate the whole time. As always the food was of excellence. There was a cute touch for the birthday occasions which we were quite happy about.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bill A wrote a review Jun 2021
Hong Kong, China3 contributions1 helpful vote
Hotel's Favorite
My wife and I had a three day staycation at the Upper House which was the first time we stayed there since the hotel opened 10 or more years ago.We had visited many times during that period mainly to dine at Café Gray. It has only gotten better which is saying something. We were lucky enough to be upgraded to a beautiful room and the hotel has not lost its inimitable cool calm and collected luxury feel. The food and wine at Cafe Gray's recent reinvention , Salisterra, was exceptional only outdone by the professional yet relaxed service style of the dedicated staff. What more could you ask for?
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded Jun 16, 2021
Dear BillA351, Thank you so very much for taking the time to share your experience! It is truly wonderful to know that we have been able to welcome you back to our House since your first stay 10 years ago! Thank you so much for your wonderful support of Cafe Gray Deluxe and happy to know that you enjoyed our new restaurant Salisterra! We do hope that we can welcome you back to our House when your travels return to Hong Kong and please do let us know if we can help with any arrangements! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Nathalie L wrote a review Aug 13
4 contributions2 helpful votes
+1
My boyfriend and I stay in the HOUSE for birthday celebration on 7-8 Aug 2022. We stay in the Upper Suite Harbour View this time. The room itself was fantastic with the stunning Victoria Habour View! We stayed inside the room the entire time and we just felt very relaxing like home! The room and amenities used are all stylish and clean. Most importantly, all the staff there went above and beyond to ensure our stay is great. All of the are super nice and helpful from reservation stage to departure! I will definitely recommend this place to my friends and family and can’t wait to stay in the HOUSE again in the near future!!!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded yesterday
Dear Nathalie L Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a enjoyable stay at our House you appreciated the service from our Guest Experience Team. Happy to know you enjoyed the view from our Upper suite of the stunning Victoria Harbor. We really appreciate you recommending our House to your friends. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Lucy D wrote a review Aug 11
Hong Kong, China24 contributions11 helpful votes
Absolutely amazing stay! We chose the Upper House as have always enjoyed the bar and restaurant and have also stayed at their sister hotel the Temple House which we really enjoyed. We were staying for a special occasion and they upgraded us to a suite, the room was absolutely gorgeous and huge! Before we arrived they asked us for some details about us and why we were staying and they remembered everything we told them. We arrived to a beautiful note, cakes and their signature candle as a gift. Kay who helped us with our booking helped shows us our room and even had glasses of champagne delivered to us and a second cake arrived later in the evening! The bathroom is simply stunning, the enormous bath is big enough for two and overlooks the city and the harbour. The amenities in the bathroom were of really lovely quality, with great touches. The maxi bar had loads of really great choices and was generous in its size. They have filtered water on tap which is great so no extra plastic which is amazing. The usual tea and coffee-making facilities and there was even a toaster in the room! The room was so comfortable and the views so good that we did not want to leave our room! When we did the staff couldn't be more helpful. The breakfast was delicious and the staff were very attentive. I 100% recommend this hotel to anyone wanting a staycation.
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Date of stay: August 2022
Rooms
Service
Room Tip: Harbour views are stunning.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 3 days ago
Dear lucyd2711, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a enjoyable stay at our House you appreciated the service from our Guest Experience Team. Happy to know you enjoyed the view from our Upper suite and the amazing bathtub. I have personally passed on your kind words to Kay who took care of you during your time with us. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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sandra h wrote a review Aug 11
1 contribution
My last night HK and I couldn't think of a more fitting place to stay than The Upper House. I stayed here on my first trip here for the company I then work with for almost 9 years and the pleasure has was equally memorable on every level. From the private car that collected me, the warmest welcome on arrival, the most exquisite room with views across the harbour and the city I had called my home, full of personalised treats and surprises with such attention to detail - all made possible by the remarkable & charming, Assistant Director of Guest Experience, Paul Stanton; he just seemed to be able to read my mind and knew what I needed, before I even did! Least to say, my time was as memorable, if not more so than all those years ago and will always be 'the' place I will return to. Thank you so much to the wonderful team there and particularly to Paul, my experience really was beyond my expectations!
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: Harbour view rooms are most memorable & just ask for Paul if you need anything!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 3 days ago
Dear P467OAsandrah, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a enjoyable stay at our House, amazing to know it was your first and last hotel experience whilst you were in Hong Kong. Thrilled to know Paul and the team took such good care of you and you had a wonderful send off and memories of Hong Kong. Safe travels!!! We can't wait to welcome you back for the third time. Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Janet wrote a review Aug 9
Hong Kong, China1 contribution
I booked the Upper House, simply because the room looks great! I hope my family can enjoy a relaxing staycation. We stayed in a family of 4, with 2 kids (one at 11, another at 5). We was told that our room was not yet ready after we have arrived in no more than 5 mins. They reacted so fast, and Paul, the manager, apologized about these, and led us to Salisterra. We are seated and enjoyed the harbour view at 49/F with our welcome juices. As we didn't have any plan for this staycation, we had nothing to hurry or worry at all. Kids were drawing, we didn't think it is too long. Special thanks to Paul, he really did a lot to try to compensate / make us feel better about the slightly late check-in, which we think is not really a big matter. But we appreciated for his efforts and hospitality. Paul led us to the room once it was ready, we settled down for awhile, kids played hide-and-seek around and having fun. Then we went to the Continental for our package 3-course dinner. As we had Four seasons staycation package 3-course dinner (the Lounge) 3 months ago, the portion there was tiny, food tasted so-so. We just accepted this as standard for a set dinner came along with hotel package. Therefore, we didn't have any expectations for the dinner at all. However, from the first spoon of the starter, it started to change our mindset of "dinner came with a package". The starter, main course and dessert were not only with appetizing looks, they were scrumptious! The chef & team prepared the food with their hearts! Even If I have no plan for another stay yet, I would like to visit the Continental with my friends again soon. The House was trying every effort to make guest stay like home. One tiny thing which I have observed was...they prepared 4 glasses/cup for us for teeth brushing, 4 face wash and 4 bath towels. I have stayed in Grand Hyatt, the Murray, Four Seasons, and more, even though I have told them I came in a family of 4(with my kid's age stated every time), they will only prepare 2 glasses or 3 glasses at most. For towels, I usually need to call house-keeping to request. But the House prepared 3 glasses and 1 plastic cup for us!! They are considerate ☺️ Highly recommend the Upper House to those who are looking for high quality stay, but not just a room with meal included.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: The spacious & open bathroom design is perfect for couples and family. But may not be suitable...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 5 days ago
Dear Daydream13562904228, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a enjoyable stay at our House you appreciated the service from our Guest Experience Team. I have passed on your comments to Paul, The Continental restaurant and housekeeping teams. Wonderful to know all the arrangements were to your satisfaction despite the less then perfect arrival experience. We can't wait to welcome you back and thank you again for choosing us. Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Alexander Chau wrote a review Aug 7
1 contribution1 helpful vote
+1
My second visit back to the Upper House, I walked in booked the Upper House Suite with a afternoon tea set follow by a breakfast set, my arrival made at the hotel, staff was attentive and provide quick response services, I checked in at 14:00pm on a Saturday, the procedure didn’t last over 15mins and was all set to the room. Afterwards I had the tea set was very delightful as the food quality was quite good, the tea is also covered with the Upperhouse suite package along with breakfast. During the evening I went to try out the gym, the gym was quite well equipped, although there isn’t a lot of machines, but each machine can surely work-out several different exercise, which is more than enough. During the stay at night, things which was needed from the front desk, I.e. food, ice cube, extra slippers etc, was brought to the room very quick. Served with politeness and good attitude. I would definitely come back for the third time for sure.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear MR Chau, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a enjoyable stay at our House you appreciated the service from our Guest Experience Team. Happy to know you enjoyed the afternoon tea and found sometime to visit our gym room. We can't wait to welcome you back for the third time. Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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GK wrote a review Aug 4
Hong Kong, China2 contributions
The Upper House has always been our favourite place to relax and celebrate important occasions. We were here to celebrate my hubby’s birthday and it was another very pleasant stay. Thanks to the amazing hospitality and arrangement from Kay and her team, who make us feel very warmly welcomed. Will certainly be back again!
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear Mobile63563841541, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a enjoyable stay at our House you appreciated the service from our Guest Experience Team. I have passed on your lovely comments to Kay who is thrilled your Husband and yourself had a wonderful birthday celebration. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Ali Tamoor wrote a review Aug 2
1 contribution
The staff was so good and helpful really loved the hospitality there. Especially Kman he helped me throughout everything I planned for my girlfriend. Would definitely come back and recommend others this hotel.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear 656alit, Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a enjoyable stay at our House you appreciated the service from our Guest Experience Team. I have passed on your lovely comments to KMa. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Alex wrote a review Aug 2
1 contribution
My girlfriend and I stayed for one night to celebrate her birthday - every step of the customer experience was thought through and well cared for by the very professional staff for room service, spa, and dining at Salisterra. A special thanks to Anson for elevating our experience with the Upper House with a personal touch - we feel truly at home and look forward to our next stay in the future.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear 443alexc Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. We are so glad to know that you had a enjoyable stay at our House you appreciated the service from our Guest Experience Team. I have passed on your comments to Anson. Wonderful to know all the arrangements for your birthday went smoothly. We can't wait to welcome you back!!! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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PRICE RANGE
$439 - $523 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the upper house hotel hong kong
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
117
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Frequently Asked Questions about The Upper House
Which popular attractions are close to The Upper House?
Nearby attractions include Pacific Place (0.05 miles), Flagstaff House Museum of Tea Ware (0.3 miles), and Asia Society Hong Kong Center (0.2 miles).
What are some of the property amenities at The Upper House?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Upper House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Upper House?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Upper House?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to The Upper House?
Conveniently located restaurants include Burger Joys, ÔDELICE (Wanchai), and Salisterra.
Are there opportunities to exercise at The Upper House?
Yes, guests have access to a fitness center, fitness classes, and yoga classes during their stay.
Does The Upper House have airport transportation?
Yes, The Upper House offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Upper House located near the city center?
Yes, it is 0.6 miles away from the center of Hong Kong.
Are any cleaning services offered at The Upper House?
Yes, dry cleaning and laundry service are offered to guests.
Does The Upper House offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.