We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Upper House

Travelers' Choice award winner
06/11/2017 06/12/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 10 more sites!
Professional photos
The Upper House
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,132 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,858: English reviews
Start your review of The Upper House
 Click to rate
Zurich, Switzerland
Reviewed 3 days ago NEW

Unlike other review I want to start with my conclusion first - if you appreciate extraordinary service focused on your personal needs, modernity, understated luxury and a great location, then The Upper House is the only real choice in Hong Kong and resides a notch above other excellent hotels such as the Peninsula, Four Seasons, or Mandarin Oriental. Upon arrival...

 Report
Helpful?
Thank AJ T
Nelson, New Zealand
Reviewed 3 days ago NEW

As the founder of a boutique luxury wellness hotel, I am ever on the lookout for hotel service that sets a hotel apart from its competition. The Upper House in Hong Kong exemplifies this rare treatment par excellence. Not only do staff members at varying levels know your name here, but they remember details such as which breakfast table you...

 Report
Helpful?
Thank Lee N
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community. We are so delighted that you enjoyed our personalized service during your stay, as well as the wonderful city and harbour views from "our house"! Your kind words about our team have been passed on...

Milan, Italy
Reviewed 3 days ago NEWvia mobile

I spent two days at the Upper House, the hotel is well designed with great view on the HK bay. Bathroom was stunning , I really liked the size and decor . The service is really careful and attentive. I will definitely be back.

 Report
Helpful?
Thank valefix
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community. We are delighted with your experience at "our house", and that you enjoyed our design and decor, as well as our attentive service! Please do not hesitate to contact me directly if I may assist...

Reviewed 5 days ago NEW

We´ve never felt so well taken care of at a hotel! Our room was so comfortable, details were everywhere. Service was marvelous, everyone in the hotel was really eager to make us feel excellent, have a good time and make real profit of our stay. Thanks a lot Upper house!

 Report
Helpful?
2Thank Fabiana S
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community. We are so thrilled that you felt so welcome at "our house", and enjoyed your comfortable room and the attention to detail throughout the hotel. Your kind words about our team have been passed on...

Jakarta, Indonesia
Reviewed 5 days ago NEWvia mobile

Stayed 3 nights in Upper House about a month ago and it was most memorable. First of all I already had high expectations and the team totally delivers. There was an issue with our room and the way the problem was dealt with by Mr. Thoma and his guest experience team was most graceful and efficient, definitely beyond our expectations....

 Report
Helpful?
1Thank Lindalinda000
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community. We are thrilled that our service exceeded your expectations and that we are the best hotel you've stayed in! Your kind words about our team have been passed on with thanks. Please do not hesitate...

Reviewed 1 week ago NEWvia mobile

This is my favorite hotel in the world! Extremely spacious and comfortable rooms, great service and ideal location. Cafe Grey Deluxe has excellent dinner options and marvelous views. Location is excellent adjacent to upscale Pacific Place shopping complex and Admiralty MTR (subway) stop.

 Report
Helpful?
1Thank RButkin
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community. We are so delighted "our house" is your favourite hotel, and that you enjoyed our great location and service! Please do not hesitate to contact me directly if I may assist with any reservation here...

Reviewed 1 week ago

What a gem. This is without a doubt the best hotel I have stayed in. The rooms are luxurious, spacious with beautiful views, massive king bed and a bathroom to die for. Then Vinchi and his staff are wonderful and can't do enough to make your stay special. The Cafe Grey Deluxe is the perfect spot for breakfast and the...

 Report
Helpful?
1Thank Lesley C
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community. We are delighted you enjoyed the room and it's wonderful views, as well as your experiences at Cafe Gray Deluxe. Your kind words about our team, in particular Vinchi, have been passed on with thanks....

Hong Kong, China
Reviewed 1 week ago via mobile

Boutique hotel in the heart of the city, but managed to stay exclusive, quiet and really good quality services. Great restaurant - Cafe Grey, and delicious drinks. It's also pretty much attached to one of the best malls in Hong Kong - Pacific Place.

 Report
Helpful?
1Thank vtc950
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community. We are thrilled that you enjoyed the tranquil ambience of "our house" as well as the high quality service and great location! Please do not hesitate to contact me directly if I may assist with...

Berkshire, England
Reviewed 1 week ago

You know the way you want to make something special for your loved ones, if possible anticipating their needs. Well - this is the only hotel we have stayed in where that type of love is extended to guests. Definitely not customers. It was faultless and flawless. The restaurant and the bar were first class, and as other reviewers have...

 Report
Helpful?
1Thank Berkshirebabes
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community. We are delighted that you feel part of the family here at "our house", and enjoyed the first-class service in our very own Cafe Gray Deluxe! Please do not hesitate to contact me directly if...

Sydney, Australia
Reviewed 2 weeks ago

Free mini-bar, good house keeping, big size room, we wish we had more time to try Cafe Grey Deluxe... Just a thought, it would have been helpful if we were explained during the in-room check-in re: Best way to access to public transport and shopping mall including the complimentary local drop-offs, etc. Walk-in rain shower – water sudden hot and...

 Report
Helpful?
2Thank 8pugs
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for having taken the time to share your feedback about your most recent stay at The Upper House with the tripadvisor.com community. Whilst I am thrilled to hear you enjoyed our expansive rooms and housekeeping services, we are concerned to hear your thoughts on other aspects of you stay. Please do contact me at your convenience at marcelthoma@swirehotels.com...

Questions? Get answers from hotel staff and past guests. Ask a question

1,197 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1144)
Viewed
Hotel & Grounds (92)
Viewed
Room/Suite (245)
Viewed
Bathroom (173)
Viewed
Dining (55)
Viewed
Business Center/Function Rooms (2)
Viewed
View from Room (85)
Viewed
Pool/Beach Area (1)
Viewed
0:48
Videos (2)
Viewed
Other (489)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (53)
Viewed
Hotel & Grounds (7)
Viewed
Dining (17)
Viewed
Room/Suite (9)
Viewed
Bathroom (4)
Viewed
View from Room (1)
Viewed
Business Center/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (13)
06/11/2017 06/12/2017
Hotels you might also like...
Travelers also viewed these Hong Kong hotels
Tsim Sha Tsui
Hotel ICON
Hotel ICON
#5 of 719 in Hong Kong
5,550 reviews
West Kowloon
The Ritz-Carlton, Hong Kong
Central
The Landmark Mandarin Oriental, Hong Kong
Show Prices
Show Prices
Show Prices
Central
Four Seasons Hotel Hong Kong
Central
Mandarin Oriental, Hong Kong
Tsim Sha Tsui
The Langham, Hong Kong
The Langham, Hong Kong
#13 of 719 in Hong Kong
3,522 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 

Additional Information about The Upper House

Address: Pacific Place, 88 Queensway, Hong Kong, China
Location: China > Hong Kong > Admiralty
Price Range: $498 - $752 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Upper House 5*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Preferred Hotels, Hotwire, Travelocity, Ctrip TA, Priceline, Agoda, Cheap Tickets, Cancelon, getaroom.com and HotelQuickly so you can book your The Upper House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hong Kong
Hotel Style:
#1 Romantic Hotel in Hong Kong
#1 Luxury Hotel in Hong Kong
#1 Business Hotel in Hong Kong
#2 Family Hotel in Hong Kong
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from The Upper House staff and other travelers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from The Upper House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Select a high up floor”
837leen, 3 days ago | Read review
“Views of the Mountain/City are just as good as Harbour. You can't choose a bad room.”
NessC289, 2 weeks ago | Read review
“Both views of the Harbour and The Mountains are awesome!”
EtrokCanberra, 3 weeks ago | Read review
“We loved facing the greenery in the park”
hotelslippers, 3 weeks ago | Read review
“Every room is fantastic!”
nandg_2011, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$577* /night
View Deal
Preferred Hotels$577
Travelocity$577
*Disclaimer
Prices are for 1 room, 2 adults
Change dates