The Upper House
Pacific Place, 88 Queensway, Hong Kong China
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About
#2 of 801 hotels in Hong Kong
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.6
2023 Travelers' Choice Best of the Best
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Airport transportation
Banquet room
Paid private parking nearby
Wifi
Yoga classes
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Car hire
Taxi service
Meeting rooms
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Solarium
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
On-demand movies
Bath / shower
Complimentary toiletries
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Room types
Mountain view
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, French, Chinese, Korean
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
208Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
Pacific Place, 88 Queensway, Hong Kong China
Name/address in local language
E-mail hotel
Getting there
AdmiraltyMass Transit Railway (MTR)3 min
Wan ChaiMass Transit Railway (MTR)9 min
Rental CarsSee rental cars from $135/day
4646Reviews19Q+A100Room tips
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Just an overall incredible experience with just amazing staff ! It felt like home !! The staff were so welcoming and sweet. They took such great care of us and made us feel so welcome in their home!!
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
My wife and I had a three day staycation at the Upper House which was the first time we stayed there since the hotel opened 10 or more years ago.We had visited many times during that period mainly to dine at Café Gray. It has only gotten better which is saying something. We were lucky enough to be upgraded to a beautiful room and the hotel has not lost its inimitable cool calm and collected luxury feel. The food and wine at Cafe Gray's recent reinvention , Salisterra, was exceptional only outdone by the professional yet relaxed service style of the dedicated staff. What more could you ask for?
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded Jun 16, 2021
Dear BillA351, Thank you so very much for taking the time to share your experience! It is truly wonderful to know that we have been able to welcome you back to our House since your first stay 10 years ago! Thank you so much for your wonderful support of Cafe Gray Deluxe and happy to know that you enjoyed our new restaurant Salisterra! We do hope that we can welcome you back to our House when your travels return to Hong Kong and please do let us know if we can help with any arrangements! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Upper House Hong Kong is located on the upper floors of a high-rise building on top of the luxurious Pacific Place mall, which is diectly connected to the Admiralty MTR station as well as Hong Kong Park. This is very convenient on the one hand, its surroundings are pretty serene on the other hand. What more could you wish for locationwise? Even though our arrival was not too pleasant in the first place with bellmen neither greeting nor helping with the luggage, our upgrade to an Upper Suite was very generous, and Paul's welcome tour, as well as the generous welcome drinks and gifts quickly let us forget. The Suite in the most beautiful design imaginable and with stunning views of Victoria Harbour was just unforgettable - beyond words. Being one of the original André Fu designs, the optical appeal of the room exquisitely corresponded with our design taste. Also the bathroom with its amazing bathtub, rain shower and lovely amenities was amazing. Sometimes the beauty of the room made it hard to even leave it at all. Even more tempting to "stay inside": the complimentary minibar filled with a whole lot of beer and soft drinks. Minor criticism must be expressed about the rather uncomfortable bed and lacks of cleanliness in some parts of the room. Nonetheless, service, be it via phone or at the door (thank you so much for all the lovely chats and great tipps, Janice!!!), was a dream. At breakfast, proactive service and friendliness could be improved though, whereas the quality of food and beverages was excellent. The same was true for our in-room lunch. For our goodbye, a complimentary ride to Hong Kong station was arranged by Lewis proactively, such a great gesture! In total, the spa-like room atmosphere, the amazing décor and service, as well as incredible views convinced us even more than six years ago, when we first spent some nights at Upper House. Unforgettable and absolutely recommended!!…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 2 days ago
Dear Stefan K, Thank you for taking your time to share your experience with the TripAdvisor community. It was so lovely having you stay at our House for your return to Hong Kong after such a long hiatus , your constructive feedback on improvements for our departments is very much appreciated and I will go ahead and share with the necessary team heads. Happy to know that Paul, Janice and Lewis were on hand to ensure your stay was a positive and unforgettable one. I have shared your kind words to the team who are thrilled you had a fabulous experience at our House. We can't wait to welcome you back "Home" Kristina Snaith Lense General Manager The Upper House 88 Queensway Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay here was a bliss! The house provided excellent customized service for our wedding and accommodated our needs. Wedding suite has an unbeatable view and plenty space which was perfect for Chinese tea ceremony. We would definitely come back for anniversary.
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 2 days ago
Dear JessicayM6342VS, Thank you for taking your time to share your experience with the TripAdvisor community. It was so lovely having you stay at our House for your very special wedding day, it's always a pleasure to receive such wonderful detailed feedback on your time with us. I have shared your kind words to the team who are thrilled you had a fabulous experience at our House. We can't wait to welcome you back "Home" for your anniversary celebration. Kristina Snaith Lense General Manager The Upper House 88 Queensway Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a delight to return to our home away from home in Hong Kong! From the moment of our arrival it felt like we had never left. Indeed, the many of the warm and welcoming staff have known our son since I was pregnant with him. Our son looked for "Uncle Coly", the driver and valet, every day. Their bond was so sweet. Coly even had a special present for our son when we left. We delighted in the views of city, the fabulous bathroom, and the comfy seating area in the rooms. The restaurant, Salisterra, continues to have some of the best views in the city for an evening cocktail (get the Negroni!) or comfortable breakfast. Cheers to the GM Kristina Snaith and her team for unparalleled hospitality! They went above and beyond to know our preferences, from always having our morning drink orders ready within minutes of walking into the restaurant, to a special set up for our son with books and cars for him to play with during our stay. We will look forward to many returns!…
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Date of stay: April 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 5 days ago
Dear AmyMPowell, Thank you for taking your time to share your experience with the TripAdvisor community. It was so lovely having you stay at our House, it's always a pleasure to receive such wonderful feedback. Your continued support to our House is very much appreciated and wonderful that you all have such a great, friendly relationship with our team. I'll pass on your comments to all who will be thrilled you enjoyed your stay in our "House" I have shared your kind words to Coly and the team who are so happy you had a fabulous experience at our House. We can't wait to welcome you back "Home" Kristina Snaith Lense General Manager The Upper House 88 Queensway Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The BEST hotel for a family getaway in Hong Kong. A true home away from home. If you're coming with kids, we highly recommend staying in their Upper Suites - size is generous with breath-taking panoramic views of the city. Each part of the room was a delight - with smart technology, the most comfortable living area and a Pinterest-worthy bathroom/vanity area, the experience was just divine. Although its a five-star luxury hotel, you really end up getting that luxury residential vibe where service is discreet. It's also conveniently located so if you ever need to nip down to the store or feel like window shopping, the mall (Pacific Place) is literally parallel to the hotel, all you need to do is walk across. What we loved about it was that it felt private, spacious and undisturbed. The opposite of what you feel when you're in a bustling city such as HK. Therefore its a great respite from the crowd and a long day of exploring the city perhaps. We can't fault the Upper House simply because the suite was wonderful, the service was great and the location perfect for our family of 4. Amenities such as the complimentary top up of snacks was such a treat. We can't wait to go back, and if you're in HK for holiday, and not staying at the Upper House...consider it a missed opportunity! Even if it's just for 2 nights. …
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Date of stay: April 2023
Value
Location
Service
Room Tip: The Suite can fit up to 2 adults and 2 children. The sofa bed is where our 6 year old slept and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 5 days ago
Dear rsledily, Thank you for taking your time to share your experience with the TripAdvisor community. It was so lovely having you stay at our House, it's always a pleasure to receive such wonderful feedback. Great to know you loved the aesthetic and décor. The shopping mall is very convenient and a great way to pass the time. I'll pass on your kind comments to the team who will be thrilled you enjoyed your stay in our "House" We can't wait to welcome you back "Home" Kristina Snaith Lense General Manager The Upper House 88 Queensway Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Incredible stay. From check in to check out, The Upper House team was attentive, thoughtful, and went the extra mile with every detail. We stayed in the Andre Fu Suite and it is like nothing else in the city – i.e. a private massage room and an 18 person dining table – wow! For anyone looking for a stay in Hong Kong that goes above and beyond in every way, would recommend TUH! We’ll be back!
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 5 days ago
Dear Bree2358, Thank you for taking your time to share your experience with the TripAdvisor community. It was so lovely having you stay at our House, it's always a pleasure to receive such wonderful feedback. Great to know you enjoyed the Andre Fu Suite, I'll pass on your comments to Lewis who will be thrilled you enjoyed your stay in our "House" I have shared your kind words to the team who are so happy you had a fabulous experience at our House. We can't wait to welcome you back "Home" Kristina Snaith Lense General Manager The Upper House 88 Queensway Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a great experience in this hotel. Luxury and spacious room with excellent amenities, and very good housekeeping. Not too much information with paper like other big hotel, but still have enough explanation with stylish plated like almost a part of room decollation. Breakfast was very good too. Last but not least, all the staff are very friendly and had an excellent hospitality, special thanks to guest liaison manager Mr. Lewis Kim for giving me a very nice escort to my room. I felt very welcomed specially he remembers me and talk to me when I was in a lobby and asked me if I was doing ok. I was very impressed and feel that is the real hospitality showing the care. Besides that, the room is so comfortable and just to relax and do-nothing whole day would do. I wish to come back again someday. Thank you Upper house team!…
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Date of stay: May 2023Trip type: Traveled on business
Rooms
Location
Service
Room Tip: Luxury and stylish yet warm and comfortable
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 1 week ago
Dear frymyuko, Thank you for taking your time to share your experience with the TripAdvisor community. It was so lovely having you stay at our House, it's always a pleasure to receive such wonderful feedback. Great to know you enjoyed the room and breakfast in Salisterra. I'll pass on your comments to Lewis who will be thrilled you enjoyed your stay in our "House" I have shared your kind words to the team who are so happy you had a fabulous experience at our House. We can't wait to welcome you back "Home" Kristina Snaith Lense General Manager The Upper House 88 Queensway Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a fantastic place to stay with great amenities. They have the best employees who are professional and friendly and go out of their way to make your stay memorable. Dinner at Salisterra was outstanding in terms of the food and the service - highly recommend a visit especially if you a celebrating something special.
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 2 weeks ago
Dear l1449Hlaurak, Thank you for taking your time to share your experience with the TripAdvisor community. It was so lovely having you stay at our House, it's always a pleasure to receive such wonderful feedback. Great to know you enjoyed the room and your dining experience in Salisterra, I have passed on your comments to Chef Cary, I have shared your kind words to the team who are thrilled you had a fabulous experience at our House. We can't wait to welcome you back "Home" Kristina Snaith Lense General Manager The Upper House 88 Queensway Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything about the Upper House is excellent, but at the very top of our list would be the staff. From the moment we booked, the hotel communicated with us about our stay, and did absolutely everything and more to make our vsit smooth and enjoyable. From being collected at the airport by Driver Kim (I advise to get the hotel car rather than taxi or train) and then being whisked straight to our room after a long trip and checked in by the incredibly helpful Daniel Kim, to arranging restaurant bookings, hair and nail appointments for my wife, and everything in between the hotel staff offer genuine hospitality at a new level. The rooms are tremendous, and I advise booking a room with the harbour view if possible. Make sure to book at least one dinner at Salisterra, where the food and service is great and they have one of the very best views in HK. It's also where breakfast is served, which offers tremendous choice within the complimentary breakfast package. My only complaint is the the Upper House has not been opened in enough other cities, and I look forward to visiting any new venue they open. I cannot recommend the Upper House enough whether you are an old hand in HK (as we are) or visiting for the first time.…
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Get the hotel car at least from the airport when you arrive. TRy and book a harbour view room....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 2 weeks ago
Dear BrettG_11, Thank you for taking your time to share your experience with the TripAdvisor community. It was so lovely having you stay at our House, it's always a pleasure to receive such wonderful detailed feedback on your time with us. Great to know you enjoyed the smooth transportation from airport with Kim and your dining experience in Salisterra, I have passed on your comments to Chef Cary, and Lewis Kim from Guest Experience. I have shared your kind words to the team who are thrilled you had a fabulous experience at our House. We can't wait to welcome you back "Home" Kristina Snaith Lense General Manager The Upper House 88 Queensway Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$765 - $924 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the upper house hotel hong kong
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
117
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Claim Your ListingTHE UPPER HOUSE - Updated 2023 Prices & Hotel Reviews (Hong Kong)
Frequently Asked Questions about The Upper House
Which popular attractions are close to The Upper House?
Nearby attractions include Pacific Place (0.05 miles), Flagstaff House Museum of Tea Ware (0.3 miles), and Asia Society Hong Kong Center (0.2 miles).
What are some of the property amenities at The Upper House?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Upper House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Upper House?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Upper House?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to The Upper House?
Conveniently located restaurants include Burger Joys, ÔDELICE (Wanchai), and Salisterra.
Are there opportunities to exercise at The Upper House?
Yes, guests have access to a fitness center, fitness classes, and yoga classes during their stay.
Does The Upper House have airport transportation?
Yes, The Upper House offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Upper House located near the city center?
Yes, it is 0.6 miles away from the center of Hong Kong.
Are any cleaning services offered at The Upper House?
Yes, dry cleaning and laundry service are offered to guests.
Does The Upper House offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.