We had a belated birthday celebration for my friend who is vegetarian. The service was attentive and staff were considerate the whole time. As always the food was of excellence. There was a cute touch for the birthday occasions which we were quite happy about.
My wife and I had a three day staycation at the Upper House which was the first time we stayed there since the hotel opened 10 or more years ago.We had visited many times during that period mainly to dine at Café Gray. It has only gotten better which is saying something. We were lucky enough to be upgraded to a beautiful room and the hotel has not lost its inimitable cool calm and collected luxury feel. The food and wine at Cafe Gray's recent reinvention , Salisterra, was exceptional only outdone by the professional yet relaxed service style of the dedicated staff. What more could you ask for?
My boyfriend and I stay in the HOUSE for birthday celebration on 7-8 Aug 2022. We stay in the Upper Suite Harbour View this time. The room itself was fantastic with the stunning Victoria Habour View! We stayed inside the room the entire time and we just felt very relaxing like home! The room and amenities used are all stylish and clean. Most importantly, all the staff there went above and beyond to ensure our stay is great. All of the are super nice and helpful from reservation stage to departure! I will definitely recommend this place to my friends and family and can’t wait to stay in the HOUSE again in the near future!!!
Absolutely amazing stay! We chose the Upper House as have always enjoyed the bar and restaurant and have also stayed at their sister hotel the Temple House which we really enjoyed. We were staying for a special occasion and they upgraded us to a suite, the room was absolutely gorgeous and huge! Before we arrived they asked us for some details about us and why we were staying and they remembered everything we told them. We arrived to a beautiful note, cakes and their signature candle as a gift. Kay who helped us with our booking helped shows us our room and even had glasses of champagne delivered to us and a second cake arrived later in the evening! The bathroom is simply stunning, the enormous bath is big enough for two and overlooks the city and the harbour. The amenities in the bathroom were of really lovely quality, with great touches. The maxi bar had loads of really great choices and was generous in its size. They have filtered water on tap which is great so no extra plastic which is amazing. The usual tea and coffee-making facilities and there was even a toaster in the room! The room was so comfortable and the views so good that we did not want to leave our room! When we did the staff couldn't be more helpful. The breakfast was delicious and the staff were very attentive. I 100% recommend this hotel to anyone wanting a staycation.…
My last night HK and I couldn't think of a more fitting place to stay than The Upper House. I stayed here on my first trip here for the company I then work with for almost 9 years and the pleasure has was equally memorable on every level. From the private car that collected me, the warmest welcome on arrival, the most exquisite room with views across the harbour and the city I had called my home, full of personalised treats and surprises with such attention to detail - all made possible by the remarkable & charming, Assistant Director of Guest Experience, Paul Stanton; he just seemed to be able to read my mind and knew what I needed, before I even did! Least to say, my time was as memorable, if not more so than all those years ago and will always be 'the' place I will return to. Thank you so much to the wonderful team there and particularly to Paul, my experience really was beyond my expectations!…
I booked the Upper House, simply because the room looks great! I hope my family can enjoy a relaxing staycation. We stayed in a family of 4, with 2 kids (one at 11, another at 5). We was told that our room was not yet ready after we have arrived in no more than 5 mins. They reacted so fast, and Paul, the manager, apologized about these, and led us to Salisterra. We are seated and enjoyed the harbour view at 49/F with our welcome juices. As we didn't have any plan for this staycation, we had nothing to hurry or worry at all. Kids were drawing, we didn't think it is too long. Special thanks to Paul, he really did a lot to try to compensate / make us feel better about the slightly late check-in, which we think is not really a big matter. But we appreciated for his efforts and hospitality. Paul led us to the room once it was ready, we settled down for awhile, kids played hide-and-seek around and having fun. Then we went to the Continental for our package 3-course dinner. As we had Four seasons staycation package 3-course dinner (the Lounge) 3 months ago, the portion there was tiny, food tasted so-so. We just accepted this as standard for a set dinner came along with hotel package. Therefore, we didn't have any expectations for the dinner at all. However, from the first spoon of the starter, it started to change our mindset of "dinner came with a package". The starter, main course and dessert were not only with appetizing looks, they were scrumptious! The chef & team prepared the food with their hearts! Even If I have no plan for another stay yet, I would like to visit the Continental with my friends again soon. The House was trying every effort to make guest stay like home. One tiny thing which I have observed was...they prepared 4 glasses/cup for us for teeth brushing, 4 face wash and 4 bath towels. I have stayed in Grand Hyatt, the Murray, Four Seasons, and more, even though I have told them I came in a family of 4(with my kid's age stated every time), they will only prepare 2 glasses or 3 glasses at most. For towels, I usually need to call house-keeping to request. But the House prepared 3 glasses and 1 plastic cup for us!! They are considerate ☺️ Highly recommend the Upper House to those who are looking for high quality stay, but not just a room with meal included.…
My second visit back to the Upper House, I walked in booked the Upper House Suite with a afternoon tea set follow by a breakfast set, my arrival made at the hotel, staff was attentive and provide quick response services, I checked in at 14:00pm on a Saturday, the procedure didn’t last over 15mins and was all set to the room. Afterwards I had the tea set was very delightful as the food quality was quite good, the tea is also covered with the Upperhouse suite package along with breakfast. During the evening I went to try out the gym, the gym was quite well equipped, although there isn’t a lot of machines, but each machine can surely work-out several different exercise, which is more than enough. During the stay at night, things which was needed from the front desk, I.e. food, ice cube, extra slippers etc, was brought to the room very quick. Served with politeness and good attitude. I would definitely come back for the third time for sure.…
The Upper House has always been our favourite place to relax and celebrate important occasions. We were here to celebrate my hubby’s birthday and it was another very pleasant stay. Thanks to the amazing hospitality and arrangement from Kay and her team, who make us feel very warmly welcomed. Will certainly be back again!
The staff was so good and helpful really loved the hospitality there. Especially Kman he helped me throughout everything I planned for my girlfriend. Would definitely come back and recommend others this hotel.
My girlfriend and I stayed for one night to celebrate her birthday - every step of the customer experience was thought through and well cared for by the very professional staff for room service, spa, and dining at Salisterra. A special thanks to Anson for elevating our experience with the Upper House with a personal touch - we feel truly at home and look forward to our next stay in the future.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing