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Pacific Place, 88 Queensway, Hong Kong China
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COVID-19 update: See the added health and safety measures this property is taking.Read more
9 people are viewing this hotel
Hotel direct offer!24-hours at our House - HK Resident Staycation
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$466
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Free cancellation until 12/13/20
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (2317)
Room & Suite (887)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 778 hotels in Hong Kong
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury.
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Room & Suite (887)887
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Airport transportation
Banquet room
Paid private parking nearby
Wifi
Yoga classes
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Car hire
Taxi service
Meeting rooms
Fax / photocopying
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Solarium
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
On-demand movies
Bath / shower
Complimentary toiletries
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Room types
Mountain view
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Great View
Languages Spoken
English, French, Chinese, Korean
Hotel links
Special Offer:24-hours at our House - HK Resident Staycation

Location

Full view
100Great for walkers
Grade: 100 out of 100
179Restaurantswithin 0.3 miles
21Attractionswithin 0.3 miles
3,635Reviews18Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
Denray wrote a review Yesterday
2 contributions
This was my first but undoubtedly the best staycation for me and my girlfriend. I was planning for a memorable birthday celebration for my girlfriend, and The Upper House is definitely at the top of my list for a staycation. I have to thank a staff Mr. Kevin Tam who had given me an extended introduction of the hotel and the packages which made this perfectest choice an easy one. He stayed connected with me prior to our arrival in preparing the whole celebration stuffs for my girlfriend including a birthday card, a cake and even a gift! The room was simply perfect with the best view and had nearly everything I would ask for in a hotel stay. On the next day when we were having our breakfast at Café Gray Deluxe, Kevin just came to greet us in the restaurant and it just astonished me that how he valued our opinions even we were only staying for one night here. The whole staying experience was just purely amazing, together with the service level it'd be hard for me to pick hotels other than The Upper House again for future staycation in Hong Kong.
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Date of stay: September 2020
Location
Service
Sleep Quality
Room Tip: Perfect experience with the best room and service combined
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Joanne J wrote a review Yesterday
Hong Kong, China7 contributions2 helpful votes
Just spent one night with husband and my little boy (3yrs) , well aware there're some limitation on the facilities, but still want to give it a try as review on their "outstanding" customer service. KKday has a family package that has some kids benefits (e.g. in house treasure hunt, ice cream sundae, Maggie and Rose craft bag, and daypass.) Let start with the check-in, it's smooth and the staff also showed us a quick tour of the room as well. But didn't mention the checkout time, treathunt details. By the time we went to Cafe Grey which we thought the treasure-hunt will be taken place there, but we're actually skipping all the steps but jump to redeem the icecream! Anyways, my boy enjoyed his ice cream. Room service on the check-in night, we ordered some food but not ideal that staff didn't take off their shoe then came to the room (especially in COVID situation, everyone is very concern about the hygiene). The next day, called the front desk to reconfirm the checkout time and others (e.g. Maggie and Rose craft bag, day pass which didn't mention during the check-in), the front desk gave me the wrong info (which I need to remind them which package I bought), then they sent us the craft bag (finally). After that, we had a excellent breakfast in Cafe grey. Then we head back to our room and ordered room service again at noontime. Unfortunately, the children menu for the turkey and avocado sandwich seasoned with a little spicy sauce. Which would appreciate the staff can inform us once we place an order, so that we consider and decide whether is appropriate for our kid. But it does not quite make sense it serving spicy sauce on the children's menu? Informed catering, they resent another one which also waived the fee. Finally check-out time, the staff did ask whether is a good stay, I replied not really but she didn't follow up with my response either the missing day pass.
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Date of stay: September 2020
Rooms
Service
Sleep Quality
Room Tip: I think couples can give it a try but it totally not ready for family yet.
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oliviajam wrote a review Sep 17
Hong Kong, China12 contributions1 helpful vote
Since we couldn’t travel nowadays and it’s my hubby’s first birthday celebration as Mr. & Mrs, I have chosen the package “What’s the occasion?” at the Upper House. It was recommended by a friend and after seeing the photos of the bathroom with an amazing view, I knew this place would be perfect for staycation. The staff gave use a quick tour around the building as well as the Seaview room. I love the minimalistic design and wooden textured doors and flooring throughout, which made the setting very at home. A sliding door dividing the bathroom with closet area that is as big as the bedroom room. I would say the bathroom is the highlight, as spending personal time at the bath tub in the evening while enjoying night view of Hong Kong might just be the sensory experience you need in this crowded city. I was pleased that the room was decorated with a balloon saying Happy Birthday. The package includes everything we need, such as drinks and snacks at the Maxi bar, dinner for 2 with drinks at sky lounge, complimentary breakfast, 24-hours stay as well as popcorn with blockbuster movies. The birthday cake arrives on time at 5pm and our chief’s special set dinner at 6pm went smoothly. We had a refreshing salad, grill salmon and vanilla creme brûlée. It was a very pleasant evening for both of us. There was a bit of a surprise while we were watching movie at the room as electricity went out, which wasn’t a big deal as we were advised that it was due in-room motion sensors. We were given chocolates as a kind gesture which I appreciate. Breakfast was nice, we ordered “Upper West”, “Upper East” and pastry to share. The pastry set was more than I expected as it was presented on a 3-tiers afternoon tea plates setting. Quality of pastries were great, however could be better if they were hot. Fresh juice wise, there were choices between orange and grapefruit, which we were happy with. Overall I would say this was an excellent experience and the package is quite comprehensive. Hope this helps with your choice for holiday/ staycation!
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 3 days ago
Dear oliviajam, Thank you for sharing this lovely review online! I am so thrilled to know that you had enjoyed your husbands first birthday together as husband and wife with us! It is an honor to be part of such a milestone occasion 😊. I will also need to thank you friend for recommending us to you. I hope that the stay was everything you had wished for and more. We always try our very best to ensure a seamless stay at "Our House" so that you feel like everything you need just falls into your lap. I am delighted to hear that all of your arrangements had gone smoothly and comfortably. I am sorry to hear of the accident with the lighting in the room but appreciate your understanding of the situation. As well we will review with Cafe Gray the serving of our pastries to make sure they are served at optimum temperatures. We thank you for all the feedback as it only helps us to improve ourselves! We would love to have you both back again in the future. Please if there is anything we can assist you with do not hesitate to reach out to us! Warmest regards, Kristina Snaith-Lense Hotel Manager The Upper House Hong Kong
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Justin wrote a review Sep 16
1 contribution
Came here to celebrate a birthday and was blown away by the level of care and customer service. Incredible set out as well as welcoming from the get go. What made it extra memorable was the level of care given by the customer experience team, particularly Jess from the customer experience team, she truly went above and beyond. We had a cake delivered but unfortunately due to a mishap had to be fixed at the last minute and Jess even provided a new cake as a surprise at the room. Truly unparalleled service and level of care here is just impeccable, would definitely return here without hesitation. Huge thanks again to Jess and the entire team for making this such a memorable stay.
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Date of stay: September 2020
Rooms
Cleanliness
Service
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 3 days ago
Dear ywl244, Thank you for taking the time to share your experience with the TripAdvisor Community! I am sorry to hear about the mishap over the cake but I am very happy to know that the Team managed to rectify the issue immediately! I will be sure to share your kind words to the Team and especially to Jess for all their hard work 😊. We are just delighted to know that overall you had a wonderful experience at "Our House" as well as formed some great memories with us. We look forward to hosting you again in the near future! Please if you need any assistance for staying with us or any other Swire Hotel, do not hesitate to reach out to us! Warmest regards, Kristina Snaith-Lense Hotel Manager The Upper House Hong Kong
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Timothy Chan wrote a review Sep 16
2 contributions
We stayed 2 nights at The Upper House to celebrate my girlfriend's Birthday. We have been upgraded to a very nice suite with an amazing view. But this is only the beginning. When we walked into the room, we saw a lot of Birthday balloons which were beautifully decorated and we were so shocked to see our picture which was nicely framed as a gift for us. Sitting besides, there was a leather shopping bag as a gift too. There was nothing more than this could be done I guess. This is what I called "Wow"! When we walked into the bedroom, we found there was a heart shape made by flower pedals on the bed sheet. This is so sweet. You guys made our stay so memorable. Thank you so much for all the efforts from The Upper House team. Truly appreciate. Special thanks to Vivian Ho for the top class service. Definitely this is the hotel you cannot missed in Hong Kong!
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 4 days ago
Dear Fireblood523, Thank you kindly for sharing your experience with the TripAdvisor Community! You truly honor us with your praise. We try to make sure all of our Guests are not only satisfied with their stay but as you say "WOWED" by it. We want to make lasting and loving memories for everyone who visits "Our House", I hope that we created some with you 😁. I will be sure to share your kind words with Vivian and the whole Team! We would love to have you both back again in the future. Please if there is anything we can assist you with do not hesitate to reach out to us! Warmest regards, Kristina Snaith-Lense Hotel Manager The Upper House Hong Kong
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PRICE RANGE
$410 - $615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the upper house hotel hong kong
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
117
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Frequently Asked Questions about The Upper House
Which popular attractions are close to The Upper House?
Nearby attractions include Pacific Place (0.05 miles), The Wanch (0.3 miles), and Flagstaff House Museum of Tea Ware (0.3 miles).
What are some of the property amenities at The Upper House?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Upper House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Upper House?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Upper House?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to The Upper House?
Conveniently located restaurants include Odelice! (Wanchai), Café Gray Deluxe, and Burger Joys.
Are there opportunities to exercise at The Upper House?
Yes, guests have access to a fitness center, fitness classes, and yoga classes during their stay.
Does The Upper House have an airport shuttle?
Yes, The Upper House offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Upper House located near the city center?
Yes, it is 0.6 miles away from the center of Hong Kong.
Are any cleaning services offered at The Upper House?
Yes, dry cleaning and laundry service are offered to guests.
Does The Upper House offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.