I’m very enjoyed to stay in The Upper House for celebrating the birthday with my boyfriend. We had a memorable experience during the stay. Kay and the team provided a wonderful and 5* experience for us. They are so cared in preparation of birthday amenities. The decoration with birthday card and lovely cake are so surprise to us! The room is spacious with great bathtub. I think the view is the most beautiful compared with other luxury hotels. Can’t wait to stay in The Upper house next time!
My wife and I had a three day staycation at the Upper House which was the first time we stayed there since the hotel opened 10 or more years ago.We had visited many times during that period mainly to dine at Café Gray. It has only gotten better which is saying something. We were lucky enough to be upgraded to a beautiful room and the hotel has not lost its inimitable cool calm and collected luxury feel. The food and wine at Cafe Gray's recent reinvention , Salisterra, was exceptional only outdone by the professional yet relaxed service style of the dedicated staff. What more could you ask for?
Most impressed with the staff hospitality and responsiveness. Stayed there before going back to my home country and glad to choose staying this hotel. Due to the bad weather, I was able to make most of my stay with the great room facility. This was my last stay in HK before leaving back to my home country and the hotel made it very special.
It was a wonderful experience staying at the House. I would like to give compliments to the reservation and guests experience team in arranging a smooth and surprised birthday experience to my love. The early check in prevented us from hanging around after brunch, which was as per my request and thank you for that. The upgrading of our room to the suite, which I did not request and this surprised me. The birthday candle provided by the Continental during our dinner, which I did not request and this was so sweet. Thanks for all the hard work and I would definitely come back again.
It was my Birthday on May 1. My wife surprised me by booking Upper House for a staycation in Hong Kong. The entrance is right next to JW Marriot. It is quite hidden to provide privacy for guests. While we were waiting for check in, a hotel staff provide water for us. (Which was quite nice.) Another staff helped us checked in and guided us to our room. Her name is Stephy. My wife told Upper House it was for a Birthday celebration. Stephy was kind enough to help us upgrade to Seaview Suite for the stay! She provided a room tour and let us know where everything is. She is very nice abd friendly! My wife also booked the in room massage. We were quite busy all the time and rarely have time to relax. At first, a staff set up one massage table by the TV area and the other was by the amenity cupboard. The masseurs arrived at 4pm. When we went to change, the masseurs moved the table by the amenity cupboard to the TV area. They explained that we can have a couple's massage next to each other. It was very generous of them to make this experience more memorable. May was one of the masseurs. She noticed my wife had a surgery scar on her back. She let my aife know that she will avoid the scar area. May provided a great massage experience for my wife. Julianna was the other masseur. She notice my shoulder muscle is very tight. She spent more time on my shoulder area during the massage. We were both relaxed and all our muscle ache were gone. Thank you to both. =) After the massage, the birthday cake arrived. It was a mango cream Napeleon. Stephy was able to arrange it as my wife mentioned that I love mango. Our breakfast at Salisterra was great! I had the dim sum set while my wife had the western set. It was quite nice to see the harbour while eating breakfast. The breaskfast was delicious. Our stay at Upper House was very memorable. We will definitely return for a second visit.…
I did enjoy my stay in the Upper House. I proposed to my girlfriend during my stay and made this stay extremely memorable. Anson and the team provided a wonderful experience for us. They not only discussed with me about my preference and need in advance, but also made a perfect decoration in the room. The room is large, quite and comfortable. I feel like staying at home. I will definitely choose to stay again.
Happy to come back for the Mother's Day celebration. This is my second time to stay at Upper house. Thank you K Ma for helping me arrange the house car to pick me up and the room was ready before we arrived, K welcomes us personally and takes us to the room. We are lucky enough to upgrade into the harbour view suite, the room are just incredible, the view was spectacular. What a big surprise for us! ! He also helped me to arrange a late check-out for 2pm on the next time. It was good for my kid to take a nap before we left. What a thoughtful and sweet arrangement. Also, thank you for the Mother's Day rose cake and the handwritten card by Vinci Lai. The cake was not only delectable, but a work of art as well. And thank you for the housekeeper helping us install an extra sofa bed. My family were had a great time. Thank you for giving us an unforgettable memory on this Mother's day .This is amazing journey and fully deserves its 5-star rating. Their service was absolutely impeccable.…
I had a wonderful stay with a great friend before she left HK. The room was exceptional and huge (the bathroom in particular is enormous), the service excellent and the food absolutely delicious. It was such a luxurious experience - but understated which is always my preference. A huge shout out to Paul who looked after us so brilliantly and with such care.
This is a very comfortable experience on it’s excellent services, remarkable room design (such as luxury and huge size room) , although it does not has swimming pool but her oversize bathroom and comfortable tub can let you feel that you are enjoying Japanese hot spring bath as well as it owns 24hrs Gym room, its area not big but complete with professional Gym gears, it is very convenient and very useful.
The fourth stay in a year - Excellent Service from the crew upon check in - Gorgeous Suite as usual - Nice service hotline staff, sorry, I missed her name (I called ard 9pm on 10May) - Special Thanks to K Ma for the arrangement and excellent support, one of the reasons for going back for sure Juz one little thing, the taste of the Dom Perignon was a bit out of expectation. Other than that, all Excellence. Already planning my next stay.