Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Ideal Setting to Experience the Best of Hong KongA tranquil atmosphere and ideal location make Crowne Plaza Hong Kong Causeway Bay the best choice for business and leisure travelers among Hong Kong hotels. Our hotel is flanked by the high-end shops, restaurants, and businesses of Causeway Bay. Only 5 minutes walk from Times Square and Sogo shopping centers, 10 minutes drive from Hong Kong Convention and Exhibition Centre and 40 minutes drive fromHong Kong International Airport.Our 263 spacious guest rooms are equipped with the hi-tech facilities to help you stay productive, including free Wi-Fi. And each room offers a stunning view over the city or Happy Valley Racecourse, home to world-famous horseracing events.Our Crowne Plaza Meetings Manager will ensure your event at the hotel is every bit as inspiring as the view from your room or our rooftop pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Had a wonderful 10 week stay. Bilingual front staff were very handy as hubs speaks English, I speak cantonese. Fast check in. $2000 refundable deposit given.
Got a family/ deluxe room with 2 queen beds as we haveb2 toddlers. Breakfast was great. Buffet. All the staff at breakfast were amazing, especially the egg chefs!
Slightly repetitive with items but kids are fine with cereal every morning. Room was big. Got a view of the racecourse/ football pitch/ tennis/ squash courts. Very clean, shower/ bath setup was amazing. Loved the hidden rainfall shower head.
Cold air con was a god send! It's so muggy. We probably stayed in the hotel more than out as it was so humid. Beds were comfy.
Miss Luk (house keeper/ domestic) was amazing to us. She made sure we had enough towels/ toiletries during our stay and was so friendly with the kids.
Would definitely be coming back, but when the kids are older! Thank you all! See you again in the future!
Read more
Date of stay: May 2023Trip type: Traveled with family
Room Tip:Causeway bay mtr exit A. There's a 7/11 convenience store across the road and its so easy to get...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room is big by HK standard and definitely make the 7 days of quarantine much easier.
Saw many people complained about things like the bed and stuff being wrapped up, but I had no issue with it as this a a government requirement plus it actually make the bedding safer in a pandemic setting.
Was surprised to see a heater in the room in the middle of the year in HK. BUT is an essential item because the negative pressure aircon in the room means the room get pretty cold especially if you are going to work at the desk provided. There is an air purifier in the room near the door (to clean any air coming into the room when you open the door, be it for food, delivery, RAT/PCR test,etc) and a few along the corridor as well to keep risk of inflection to the lowest possible.
With its location in CWB that means you get a lot of good options for ordering food (sorry but the catered meal cannot compare to the outside food🤣). And typically the food is up at our door within 5mins or so after the app show that it have arrived at the lobby. There are complimentary fruits or cake send to the room by the hotel every other day or something which is nice.
Thanks Mink and her team for answering the tons of questions my mum had and making her less worried and stressed.
Overall I think the services provided is pretty good one way or another help make our stay a pleasant one.
Read more
Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hong Kong Causeway Bay Crowne Plaza, 行銷 at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded Jun 13, 2022
Dear FCP5738 Thank you for leaving your valuable comments. Providing a flawless guest experience has always been our ultimate goal. We are delighted to hear that our service was up to your expectations. We will definitely share your appreciations among our team, especially Mink, as this is a great motivation for us to continuously strive for excellence. Hope to see you again next time. Best regards Terence Ng Assistant Director of Front Office Crowne Plaza Hong Kong Causeway Bay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first visit to Hong Kong and we stayed at Crowne Plaza Hong Kong Causeway Bay. The hotel’s location near Times Square is excellent, made it convenient to visit local attractions like the Victoria Harbour, Central, and Ocean Park.
The staff were friendly and attentive, enhancing our experience. 5 star due to the excellent concierge from Allen. His professional and engagement to sort out issues or advice is stellar.
Also the check-in process has been extremely smooth. The reception staff Casey assisted us, she was so kind to offer us a good price of breakfast and even give us early check in. The hotel itself is a good choice considering the service, breakfast quality & area, amenities in the room additionally to the location. We will definitely visit Hong Kong again and stay at this hotel.
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip:Add breakfast at the reception, they have a good price.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Hong Kong Causeway Bay, Owner at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded 2 weeks ago
Dear Penelope P, Thank you so much for taking the time to share your wonderful experience at Crowne Plaza Hong Kong Causeway Bay. We are thrilled to hear that you enjoyed your stay and appreciated our prime location near Times Square, which makes it easy to explore attractions like Victoria Harbour, Central, and Ocean Park. We are especially grateful for your kind words about our staff. Alien and Casey are truly dedicated to providing exceptional service, and we are delighted that they contributed positively to your experience. It’s fantastic to know that you found the check-in process smooth and enjoyed the breakfast options. We strive to ensure our guests have a comfortable and enjoyable stay, and your feedback reassures us that we are on the right track. We look forward to welcoming you back on your next visit to Hong Kong. Once again, thank you for your lovely comments! Thank you. Best regards, Terence Ng Director of Front Office Crowne Plaza Hong Kong Causeway Bay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review is a little late. I recently stayed at the IHG Crowne Plaza Causeway Bay. I am a Platinum member of the program. Check in was smooth, although the type of room I reserved was not available, I was re assigned a smaller room/bed but that was fine for my short stay. I got to the room and started to set up my computer to do some work before going to dinner. I'm from the US so I needed to use an adapter in the room to use the HK power outlet, no problem I carry all types of adapters/converters when I travel. But it was then that I realized that I left my "travel kit" at my last hotel, so I needed to ask the hotel for a loaner. I called the front desk, and I was surprised when I was told they don't have any type of adapters and if I wanted one I will need to buy one at the local mall down the road. I would expect a IHG hotel that caters to both international leisure and business travelers to at least have a simple converter/adapter for their guest to use. Anytime I needed one at other hotels it was absolutely no problem, and they usually even deliver it to the room. This hotel doesn't even have one. I like the location of this hotel but I will think twice about staying here since they cannot even provide some of the most basic services for a business traveler.
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Hong Kong Causeway Bay, Owner at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded Dec 30, 2024
Dear 279glenny, Thank you for your feedback regarding your recent stay with us. We sincerely apologize for the misunderstanding about the availability of electrical socket adapters. We do have these adapters available for complimentary use, and it appears there was a mishandling by our staff during your visit. Once again, I apologize for this matter. We truly value your experience and would love the opportunity to welcome you back to our hotel. We are committed to improving our service to ensure your next stay is enjoyable and hassle-free. Thank you for your understanding, and we hope to see you soon! Terence Ng Director of Front office Crowne Plaza Hong Kong Causeway Bay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was kind of looking forward to this hotel as I read that the location is well situated to hub of activities and indeed location wise it is great as it was just minutes walking distance away from Time Square , one of the largest mall in Hong Kong. The hotel is also located closed to several eateries making it an ideal location for business and leisure .
I think the only thing that stood out was location and service wise , I was a little disappointed that given it is a 5 star hotel. Check in was rather slow given that the check in counter is small and that lobby is also very small. I waited for a while to be able to check in. What is also worth mentioning is that it is rare to see a hotel with so many concierge staff at one time but service is mixed as I came back one time almost reaching the main door with one Conceirge walking away from the door instead of opening it for me.
Since this is a rather old established hotel , room size is huge by standard in Hong Kong. Being recognized for my elite status , I was offered complimentary breakfast but due to group size , I would need to purchase extra people but the discount did not extent to same day walk in so we decided to eat out which is much cheaper.
Overall what stood out is indeed the location and also size of room
Read more
Date of stay: February 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Hong Kong Causeway Bay, Owner at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded 4 weeks ago
Dear The_TravellerSg, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your insights, especially regarding our location and the room size. We would like to express our sincerest apologies for the disappointment you experienced during your recent stay at Crowne Plaza Hong Kong Causeway Bay. Your feedback is extremely valuable to us, and we deeply regret that we failed to meet your expectations. Please rest assured that we take your concerns seriously, and they have been shared with the relevant departments within our hotel. We are actively working on improving our services and addressing the issues you raised. We genuinely appreciate your feedback, as it helps us identify areas for improvement and enables us to provide a better experience for our guests. We are fully committed to rectifying the current situation and ensuring that your next stay with us exceeds your expectations. Once again, we sincerely apologize for any inconvenience caused, and we hope for the opportunity to welcome you back in the future. It would be our pleasure to demonstrate the improvements we have made and provide you with a truly delightful and satisfying experience. Thank you. Best regards, Terence Ng Director of Front Office Crowne Plaza Hong Kong Causeway Bay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for several nights and it was a good experience. Generally clean and comfortable. Washrooms had a perpetual sewage smell though. Housekeeping was quite relentless on insisting on cleaning the room every day, they would even chase you down the hallway. Hotel staff were friendly, albeit a bit frank. Gym was nice, with great views at the top floor and newer equipment.
Read more
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Beware of using the telephone, they charge per call, even on attempts. Local calls too even.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Hong Kong Causeway Bay, Owner at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded Apr 8, 2024
Dear mkdrgn, Thank you for taking the time to share your experience with us. We are happy to hear that you found your stay generally comfortable, were satisfied with our service, and that you enjoyed our facilities. We sincerely apologize for the inconvenience caused by the odor in the washrooms. Please know that we take issues of cleanliness and maintenance very seriously, and we have communicated this to our team to ensure that such issues are resolved swiftly and effectively. Rest assured, we are fully committed to improving the current situation. We genuinely hope for the opportunity to welcome you back in the future, allowing us to provide you with a more delightful and satisfying experience. Best regards, Terence Ng Assistant Director of Front Office Crowne Plaza Hong Kong Causeway Bay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The worst IHG experience that left me in doubt if this was indeed a IHG property or a 3 star rated hotel. Customer service 0%, Cleanliness 0%, Efficiency 0%. Overall experience and stay was a disaster, especially post covid when everyone globally has been advised prioritizing cleanliness. We stayed 5-Nights in this property and 1st time in HK. Day 2 when we met and requested housekeeping to clean the room and we even placed the make up room sign on the door knob. That evening when we came back it didn't look like the room was cleaned properly. Facial tissues were not replenished. In the washroom, toilet paper was not replenished. Used toiletries wrappers were just left in the bath tub. Day 3 room was cleaned the same manner. None of the mentioned items were replenished. Washroom room mirror was still with full of fingerprints, not wiped and dusty. Day 4 we ate some grapes, drank coffee and the balance we left all the empty dirty hotel cups and left out for the day. When we came back only the beds were made and towels were changed but to our horror the dirty cups and glasses were still not washed. They were looking so dirty and filthy. Toilet paper was empty and tissue box empty. We first called the front desk to inform and was told only sometimes housekeeping cleans. We were shocked at the answer. We requested to speak to duty manager then front desk a lady informed that she will get housekeeping to come over. Housekeeping came and washed the coffee cups but the dirty grapes cups were still not washed, That was when we took pics and went down straight to the front desk and spoke duty manager Nigel. When we explained the incident he laugh at first then advised that he would bring the housekeeping manager to the room. They came to the room and took pics but in the end still the dirty cups were not cleared. This is unacceptable, unprofessional, least expected from an IHG property. We were absolutely shocked and totally lost of words and decided never to ever stay in a IHG property again.
Read more
Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Please be cautious, and have your own diligence in your individual cleanliness, do not expect...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Hong Kong Causeway Bay, Marketing at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded Jun 28, 2023
Dear Ananthi S, We would like to express our sincere apologies for the unpleasant experience you encountered during your stay with us. We can assure you that this is not the level of service we strive to provide, as evidenced by the positive feedback we have received from other guests on the same platform /TripAdvisor. Your comments have been taken seriously and brought to the attention of the Head of Housekeeping, who has investigated and addressed the issues with the team. We acknowledge that there is always room for improvement, and we are grateful for the opportunity to learn from your concerns. Furthermore, we are sorry to hear that you may have developed a negative perception of our hotel brand, IHG. Please know that at Crowne Plaza Hong Kong Causeway Bay, we are fully committed to providing exceptional accommodations and treating each guest with the utmost importance. We sincerely hope that you will give us another chance to welcome you back to our hotel in the near future. This will allow us to demonstrate the improvements we have made and the high standards we always aim to achieve. Thank you for your understanding and we look forward to the opportunity of serving you again. Best regards, Terence Ng Assistant Director of Front Office Crowne Plaza Hong Kong Causeway Bay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for five nights, in two rooms each with two single beds. The rooms at the same locations (facing Happy Valley) but of different levels. We didn't use any facilities so can't comment on its adequacy.
We chose the hotel for its proximity to the buzz of Causeway Bay such as Times Square. There is a tram stop right in front and we used it all the time while returning from Central and Wan Chai. This would save you lots of walking in the long underground passage from MTR Causeway. There are also plenty of HK style cafes, a McDonald, a Fusion supermarket nearby so F&B choices are very much available.
Travelling from HK station (Airport Express) by taxi cost HKD72 on a weekday afternoon, and that's because we have four pieces of luggage.
The only minus point would be the lack of elevators. Only three serving 20+ floor so sometimes there could be a long wait
Read more
Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just back from a family holiday and stay at the Crowne Plaza Causeway Bay Hong Kong. The check in and check out process was smooth with very friendly staff. The concierge staff were exceptionally helpful and housekeeping was absolutely marvelous. A phone call away and the housekeeping would deliver their service so promptly that I have never and rarely seen at any hotel in the world.
I travel extensively all over the world and stay in hundreds of hotels worldwide yearly and I have never seen such high level of service standards anywhere.
Thank you for a memorable stay. Your service has exceeded all my expectations.
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Hong Kong Causeway Bay, Owner at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded Oct 14, 2024
Dear valued guest, Thank you for your wonderful feedback. We greatly appreciate your kind words about our service. Your satisfaction is important to us, and we are thrilled that we exceeded your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We genuinely hope to welcome you again in the future. Best regards, Terence Ng Director of Front Office Crowne Plaza Hong Kong Causeway Bay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Four- or five-star hotels in Hong Kong are always, in my experience, very good. What does it take to make one great? Try travelling with limited mobility after breaking your ankle and have every staff member you encounter do everything they can to assist. The standard of the accessible room made the stay relaxing despite the use of a knee scooter. Add to that a Food and Beverage staff who deliver delicious food and drinks with polished professionalism and warmth (particularly in Carver and Club@28) - taking their cue from their leader, Curzio Coculo. A special thank you to him for his personal interest in making our stay wonderful.
Read more
Date of stay: April 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Hong Kong Causeway Bay, Marketing at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded May 15, 2023
Dear dsm1961, Thank you for your generous compliments. It is fabulous to know that you were satisfied with our services and food. We will definitely share your appreciation among our team as this is a great motivation for us to continuously strive for excellence. We hope to have the honor of serving you in the near future. Best regards, Terence Ng Assistant Director of Front Office Crowne Plaza Hong Kong Causeway Bay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Llccsjj
Thank you for your comment and yes you may connect a Switch to the TV with HDMI cable.
Feel free to contact us if you have further question at anytime. Thank you!
Best regards
Terence Ng
Assistant Director of Front Office
Crowne Plaza Hong Kong Causeway Bay
Dear Jumpjacq,
Thank you for your enquiry.
Please note that our fitness facilities have been relocated to 5/F Breeze. A variety of fitness facilities is available which include Treadmill, Cross Trainer, Rowing Machine and more. The opening hours of 5/F Breeze is 5am – 12 midnight daily (weather permissible).
We look forward to seeing you soon.
Best regards
Deven Leung
Senior Marketing Communications Manager
Crowne Plaza Hong Kong Causeway Bay
Dear Camper751822,
Thank you for your enquiry.
As being one of our valued IHG Rewards Club members, you are entitled to complimentary room upgrade to our Crowne Privilege Room if you book Racecourse View Room, subject to room availability.
Hope to see you soon.
Best regards
Deven Leung
Senior Marketing Communications Manager
Crowne Plaza Hong Kong Causeway Bay
There are more places to choose from in the Hong Kong area.
PRICE RANGE
$222 - $251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
铜锣湾皇冠, 铜锣湾皇冠假日
LOCATION
ChinaHong KongHong Kong Island
NUMBER OF ROOMS
263
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
