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Cheaper
Average
Higher
About
4.5
#92 of 606 hotels in Hong Kong
Location
4.6
Cleanliness
4.7
Service
4.3
Value
4.0
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Ideal Setting to Experience the Best of Hong KongA tranquil atmosphere and ideal location make Crowne Plaza Hong Kong Causeway Bay the best choice for business and leisure travelers among Hong Kong hotels. Our hotel is flanked by the high-end shops, restaurants, and businesses of Causeway Bay. Only 5 minutes walk from Times Square and Sogo shopping centers, 10 minutes drive from Hong Kong Convention and Exhibition Centre and 40 minutes drive fromHong Kong International Airport.Our 263 spacious guest rooms are equipped with the hi-tech facilities to help you stay productive, including free Wi-Fi. And each room offers a stunning view over the city or Happy Valley Racecourse, home to world-famous horseracing events.Our Crowne Plaza Meetings Manager will ensure your event at the hotel is every bit as inspiring as the view from your room or our rooftop pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Had a wonderful 10 week stay. Bilingual front staff were very handy as hubs speaks English, I speak cantonese. Fast check in. $2000 refundable deposit given.
Got a family/ deluxe room with 2 queen beds as we haveb2 toddlers. Breakfast was great. Buffet. All the staff at breakfast were amazing, especially the egg chefs!
Slightly repetitive with items but kids are fine with cereal every morning. Room was big. Got a view of the racecourse/ football pitch/ tennis/ squash courts. Very clean, shower/ bath setup was amazing. Loved the hidden rainfall shower head.
Cold air con was a god send! It's so muggy. We probably stayed in the hotel more than out as it was so humid. Beds were comfy.
Miss Luk (house keeper/ domestic) was amazing to us. She made sure we had enough towels/ toiletries during our stay and was so friendly with the kids.
Would definitely be coming back, but when the kids are older! Thank you all! See you again in the future!
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Date of stay: May 2023Trip type: Traveled with family
Room Tip:Causeway bay mtr exit A. There's a 7/11 convenience store across the road and its so easy to get...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room is big by HK standard and definitely make the 7 days of quarantine much easier.
Saw many people complained about things like the bed and stuff being wrapped up, but I had no issue with it as this a a government requirement plus it actually make the bedding safer in a pandemic setting.
Was surprised to see a heater in the room in the middle of the year in HK. BUT is an essential item because the negative pressure aircon in the room means the room get pretty cold especially if you are going to work at the desk provided. There is an air purifier in the room near the door (to clean any air coming into the room when you open the door, be it for food, delivery, RAT/PCR test,etc) and a few along the corridor as well to keep risk of inflection to the lowest possible.
With its location in CWB that means you get a lot of good options for ordering food (sorry but the catered meal cannot compare to the outside food🤣). And typically the food is up at our door within 5mins or so after the app show that it have arrived at the lobby. There are complimentary fruits or cake send to the room by the hotel every other day or something which is nice.
Thanks Mink and her team for answering the tons of questions my mum had and making her less worried and stressed.
Overall I think the services provided is pretty good one way or another help make our stay a pleasant one.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hong Kong Causeway Bay Crowne Plaza, 行銷 at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded Jun 13, 2022
Dear FCP5738 Thank you for leaving your valuable comments. Providing a flawless guest experience has always been our ultimate goal. We are delighted to hear that our service was up to your expectations. We will definitely share your appreciations among our team, especially Mink, as this is a great motivation for us to continuously strive for excellence. Hope to see you again next time. Best regards Terence Ng Assistant Director of Front Office Crowne Plaza Hong Kong Causeway Bay
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Stayed here for 5 nights and had an excellent experience throughout out stay. Excellent breakfast every morning with friendly and highly efficient staff. Rooftop bar is highly recommended where you will also receive a lovely welcome and prompt service. Location is perfect - less than 5 minute walk to MTR and if you fancy taking a ride on the trams you can get off the tram just outside the hotel. Will definitely return to this hotel on next stay in HK.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowneplazahk, General Manager at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded Jan 3, 2020
Dear patrick c Thank you very much for sharing your staying experience with us. We strive to make each and every guest’s stay enjoyable. It is our honor to hear that our breakfast buffet were up to your satisfactions. We are delighted to know that you loved our rooftop poolside bar and lounge Club @28 and our location provided convenience for you. It’s very encouraging to hear that you appreciated the service from our staff. We will definitely share your kind words among the team as this is a great motivation for us to continuously strive for excellence. We look forward to bringing you another unforgettable journey in Hong Kong. Best regards Lawrence Lee Acting General Manager Crowne Plaza Hong Kong Causeway Bay
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Don't be fooled by the pictures posted on the hotel website, they must have taken those 30 years ago, this hotel is so dated, everything is breaking down.
Picked this hotel for the quarantine stay and it was a disaster.
The room was smelly, especially the toilet, the sewer gas smell is persistent. The bed was so uncomfortable, they wrapped the mattress in cling paper so not only will you sweat up when you sleep on it , the mattress is so worn out that it sag in the middle, guarantee you'll get a back pain.
The pillow cases were doubled up, but the cleaning lady doesn't change the bottom layer, it's disgusting.
This hotel ain't cheap. They force you to take the meal plan and for 600HKD per day, the meal plan is inedible. Breakfasts and lunches were all carbs, the meat were dry and overcooked. I end up ordering take outs which totally defeat the purpose on this mandatory meal plan. Waste of money.
The nightmare continues when the air con broke down and made loud noises. The bathroom sink was clogged up and the dirty water was forced up by the pressure to hit the ceiling and make a big mess in the bathroom. No one came to clean up after.
When you complain to the manager, you get a 9USD bottle of toxic red wine, sweet!
I've said enough, you get the message, for 250 USD per night, get your money worth elsewhere.
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Date of stay: January 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terence Ng, Guest Services / Front Office at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded Feb 23, 2021
Dear doritolee Thank you for taking the time to leave your review. It has always been our priority to ensure our guests with a clean and hygienic environment. Please rest assured that all areas of the hotel are conducting regular deep clean and disinfection with the support of IHG Clean Promise and our Housekeeping team has thoroughly cleaned and disinfected all guest rooms before and after every stays. As we have to follow the authorities' guidance strictly, please be informed that additional mattress and pillow wraps are required to minimize infection risk. We regret that you did not satisfy with our in-room amenities and food quality. We will definitely share your feedback with our chef for future improvement, and the menu will be updated regularly. Your experience has been brought to our hotel management team's attention, and we have already looked into the issues. Please do not hesitate to contact our staff next time so that we could address your needs in a timely manner. We genuinely hope that you will afford us another opportunity in the future with a return visit, and we will try our best to make your stay more enjoyable. Best regards Terence Ng Front Office Manager Crowne Plaza Hong Kong Causeway Bay
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The worst IHG experience that left me in doubt if this was indeed a IHG property or a 3 star rated hotel. Customer service 0%, Cleanliness 0%, Efficiency 0%. Overall experience and stay was a disaster, especially post covid when everyone globally has been advised prioritizing cleanliness. We stayed 5-Nights in this property and 1st time in HK. Day 2 when we met and requested housekeeping to clean the room and we even placed the make up room sign on the door knob. That evening when we came back it didn't look like the room was cleaned properly. Facial tissues were not replenished. In the washroom, toilet paper was not replenished. Used toiletries wrappers were just left in the bath tub. Day 3 room was cleaned the same manner. None of the mentioned items were replenished. Washroom room mirror was still with full of fingerprints, not wiped and dusty. Day 4 we ate some grapes, drank coffee and the balance we left all the empty dirty hotel cups and left out for the day. When we came back only the beds were made and towels were changed but to our horror the dirty cups and glasses were still not washed. They were looking so dirty and filthy. Toilet paper was empty and tissue box empty. We first called the front desk to inform and was told only sometimes housekeeping cleans. We were shocked at the answer. We requested to speak to duty manager then front desk a lady informed that she will get housekeeping to come over. Housekeeping came and washed the coffee cups but the dirty grapes cups were still not washed, That was when we took pics and went down straight to the front desk and spoke duty manager Nigel. When we explained the incident he laugh at first then advised that he would bring the housekeeping manager to the room. They came to the room and took pics but in the end still the dirty cups were not cleared. This is unacceptable, unprofessional, least expected from an IHG property. We were absolutely shocked and totally lost of words and decided never to ever stay in a IHG property again.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Please be cautious, and have your own diligence in your individual cleanliness, do not expect...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Hong Kong Causeway Bay, Marketing at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded Jun 28, 2023
Dear Ananthi S, We would like to express our sincere apologies for the unpleasant experience you encountered during your stay with us. We can assure you that this is not the level of service we strive to provide, as evidenced by the positive feedback we have received from other guests on the same platform /TripAdvisor. Your comments have been taken seriously and brought to the attention of the Head of Housekeeping, who has investigated and addressed the issues with the team. We acknowledge that there is always room for improvement, and we are grateful for the opportunity to learn from your concerns. Furthermore, we are sorry to hear that you may have developed a negative perception of our hotel brand, IHG. Please know that at Crowne Plaza Hong Kong Causeway Bay, we are fully committed to providing exceptional accommodations and treating each guest with the utmost importance. We sincerely hope that you will give us another chance to welcome you back to our hotel in the near future. This will allow us to demonstrate the improvements we have made and the high standards we always aim to achieve. Thank you for your understanding and we look forward to the opportunity of serving you again. Best regards, Terence Ng Assistant Director of Front Office Crowne Plaza Hong Kong Causeway Bay
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Embarking on a journey of 3 1/2 hours flight, but to explore the destination will have to endure 14 isolating days of quarantine. Fortunately I’ve selected Crowne Plaza Causeway Bay, Hong Kong. Was greeted by a very understanding receptionist who helped to house me in my desired room. Although I’ve not met any other host, my calls and request are promptly attended to with the warmth voices on the other side of the Service Center line. My request to open a window was rejected for safety reason, however, Manager Leo complimented this with daily fruit. The whole experience being quarantined in Crowne Plaza is very comforting and warm (without seeing anyone). This is a hotel I would definitely return, hopefully in better times.
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Date of stay: September 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christoph Szymanski, Owner at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded Sep 17, 2020
Dear explorer-1969-2018 Thank you for choosing to stay with us and taking time to leave a positive feedback. Providing a flawless guest experience has always been our ultimate goal. It is our honor to hear that our guest services were up to your satisfactions. We will definitely share your appreciations among our team as this is a great motivation for us to continuously strive for excellence. Guest’s safety is always our first priority, thank you for understanding the window in guest room is unable to open due to the safety reason. Hope to have the honor of serving you again should your travels bring you back to Hong Kong! Best regards Christoph Szymanski General Manager Crowne Plaza Hong Kong Causeway Bay
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We stayed here for our 7 day quarantine! It is a very safe and reliable hotel. Thanks to Panda and the front desk team for the fluent check in and check out services. Please do let Panda and the team know that they are appreciated! Special thank to the management for shortening our reservation to 7 days automatically as the govt. has renewed its policy.
Last but not least is the performance of all cleaners and make up service. We especially thank to the lady who cleaned the front desk table and our chairs when we first arrived at the hotel on the 8th April. She was very careful, tidy and polite.
Improvements can be made e.g. the hotel could send 2 pieces of cake to us even we ordered only one set of meal everyday, this will show the hotel is really generous. Tea bags and coffee bags can accompany with the food each day so that guests do not have to call and to trouble the room service again.
Overall our quarantine period in the hotel was comfortable and very satisfied!
Guests of Rm 910 8th to 14 th AprilMore
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Hong Kong Causeway Bay, Marketing at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded Apr 26, 2022
Dear tsoi2017 Thank you for leaving your valuable comments. We are delighted to hear that our service and guest room were up to your expectations. We have shared your compliment with Ms Panda. Your comments regarding the food service have been brought to our management attention and please rest assured that we will definitely look into the issues for future improvement. Hope to see you again next time. Best regards Terence Ng Assistant Director of Front Office Crowne Plaza Hong Kong Causeway Bay
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Four- or five-star hotels in Hong Kong are always, in my experience, very good. What does it take to make one great? Try travelling with limited mobility after breaking your ankle and have every staff member you encounter do everything they can to assist. The standard of the accessible room made the stay relaxing despite the use of a knee scooter. Add to that a Food and Beverage staff who deliver delicious food and drinks with polished professionalism and warmth (particularly in Carver and Club@28) - taking their cue from their leader, Curzio Coculo. A special thank you to him for his personal interest in making our stay wonderful.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Hong Kong Causeway Bay, Marketing at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded May 15, 2023
Dear dsm1961, Thank you for your generous compliments. It is fabulous to know that you were satisfied with our services and food. We will definitely share your appreciation among our team as this is a great motivation for us to continuously strive for excellence. We hope to have the honor of serving you in the near future. Best regards, Terence Ng Assistant Director of Front Office Crowne Plaza Hong Kong Causeway Bay
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Stayed here for several nights and it was a good experience. Generally clean and comfortable. Washrooms had a perpetual sewage smell though. Housekeeping was quite relentless on insisting on cleaning the room every day, they would even chase you down the hallway. Hotel staff were friendly, albeit a bit frank. Gym was nice, with great views at the top floor and newer equipment.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Beware of using the telephone, they charge per call, even on attempts. Local calls too even.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Hong Kong Causeway Bay, Owner at Crowne Plaza Hong Kong Causeway Bay, an IHG hotel
Responded Apr 8, 2024
Dear mkdrgn, Thank you for taking the time to share your experience with us. We are happy to hear that you found your stay generally comfortable, were satisfied with our service, and that you enjoyed our facilities. We sincerely apologize for the inconvenience caused by the odor in the washrooms. Please know that we take issues of cleanliness and maintenance very seriously, and we have communicated this to our team to ensure that such issues are resolved swiftly and effectively. Rest assured, we are fully committed to improving the current situation. We genuinely hope for the opportunity to welcome you back in the future, allowing us to provide you with a more delightful and satisfying experience. Best regards, Terence Ng Assistant Director of Front Office Crowne Plaza Hong Kong Causeway Bay
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We stayed for five nights, in two rooms each with two single beds. The rooms at the same locations (facing Happy Valley) but of different levels. We didn't use any facilities so can't comment on its adequacy.
We chose the hotel for its proximity to the buzz of Causeway Bay such as Times Square. There is a tram stop right in front and we used it all the time while returning from Central and Wan Chai. This would save you lots of walking in the long underground passage from MTR Causeway. There are also plenty of HK style cafes, a McDonald, a Fusion supermarket nearby so F&B choices are very much available.
Travelling from HK station (Airport Express) by taxi cost HKD72 on a weekday afternoon, and that's because we have four pieces of luggage.
The only minus point would be the lack of elevators. Only three serving 20+ floor so sometimes there could be a long wait
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Llccsjj
Thank you for your comment and yes you may connect a Switch to the TV with HDMI cable.
Feel free to contact us if you have further question at anytime. Thank you!
Best regards
Terence Ng
Assistant Director of Front Office
Crowne Plaza Hong Kong Causeway Bay
Dear Jumpjacq,
Thank you for your enquiry.
Please note that our fitness facilities have been relocated to 5/F Breeze. A variety of fitness facilities is available which include Treadmill, Cross Trainer, Rowing Machine and more. The opening hours of 5/F Breeze is 5am – 12 midnight daily (weather permissible).
We look forward to seeing you soon.
Best regards
Deven Leung
Senior Marketing Communications Manager
Crowne Plaza Hong Kong Causeway Bay
Dear Camper751822,
Thank you for your enquiry.
As being one of our valued IHG Rewards Club members, you are entitled to complimentary room upgrade to our Crowne Privilege Room if you book Racecourse View Room, subject to room availability.
Hope to see you soon.
Best regards
Deven Leung
Senior Marketing Communications Manager
Crowne Plaza Hong Kong Causeway Bay
Dear NeilBowyer
Thank you for your question. The size of our Swimming Pool is 18M x 6M, with the depth of 1.35M to 1.74M.
We look forward to welcoming you soon.
Best regards
Deven Leung
Senior Marketing Communications Manager
Crowne Plaza Hong Kong Causeway Bay
There are more places to choose from in the Hong Kong area.
PRICE RANGE
$217 - $272 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
铜锣湾皇冠, 铜锣湾皇冠假日
LOCATION
ChinaHong KongHong Kong Island
NUMBER OF ROOMS
263
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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