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Crowne Plaza Hong Kong Causeway Bay , an IHG hotel

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No.8 Leighton Road,Causeway Bay, Hong Kong China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (685)
360
Panoramas (19)
Room & Suite (518)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Hong Kong Causeway Bay , an IHG hotel
Updated 02/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#80 of 805 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travelers' Choice
Situated in Causeway Bay, Crowne Plaza Hong Kong Causeway Bay is just 3 minutes’ walk to the renowned Times Square. The international brand business hotel offers 263 spacious guestrooms and suites ranging from 34 to 84 sq. m. in size offer plenty of space and convenient access for business and leisure travelers. With a spectacular city or Happy Valley Racecourse view, each room is well-equipped with deluxe amenities, Wi-Fi and broadband internet coverage, a 42" TV and 5.1 surround sound system. Our rooftop swimming pool, and fitness facilities are perfect for unwind. Giacomo, founded by one of the best Michelin star Italian chef in Asia delivering unique, sophisticated and contemporary culinary. Sushi Ikkon, a new authentic sushi restaurant helms by Michelin star chef. Amatsuki offers an extensive selection of traditional Japanese cuisine and a spacious dining area. Club @28 offers an array of premium wines, spirits, cocktails, snacks as well as afternoon tea set. The fitness facilities are temporarily closed until further notice. We apologize for any inconvenience that it may have caused you.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Airport transportation
Conference facilities
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Car hire
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
City View
Languages Spoken
English, Chinese

Location

Full view
100Great for walkers
Grade: 100 out of 100
672Restaurantswithin 0.3 miles
28Attractionswithin 0.3 miles
1131Reviews24Q+A100Room tips
Traveler rating
  • 585
  • 425
  • 85
  • 22
  • 14
Time of year
Traveler type
Language
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  • English
Popular mentions
Mellicent F wrote a review Jun 2021
Vancouver, British Columbia4 contributions
I have to say that I was truly impressed by the management of the hotel. From the staff at the check-in front desk to the waiters at the rooftop bar to the swimming pool staff and the managers, they managed to all greet us with genuine smiles. All the staff were attentive to our needs and I can tell since I was there to celebrate my husband's birthday with my one year old. We were pleased to get an upgrade facing the race track and our cot was ready for us in the room. We booked out deal through klook which was quite reasonable as it included an afternoon tea set. The minibar in the room was also complimentary! In addition, the hotel prepared a complimentary cake for us. I believe that only 4.5 plus stars hotel would do that. I can't say for sure but we have been to quite a few staycations and not all hotels would have these special arrangements for their guests. Overall, our stay was really enjoyable! We would definitely recommend this hotel to families who are looking for a staycation!
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Date of stay: June 2021
Location
Service
Sleep Quality
Room Tip: The rooms facing the race course have stunning views
See more room tips
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Response from Terence Ng, Guest Services / Front Office at Crowne Plaza Hong Kong Causeway Bay , an IHG hotel
Responded Jun 28, 2021
Dear 603mell Thank you for your appreciation and it is rewarding to hear that you and your family had an enjoyable stay with us! Providing a flawless guest experience has always been our ultimate goal. We are honor to hear that you were highly impressed by our guest services and special arrangement. Your compliments have been shared with our team members and I am sure they will be encouraged too as guests’ compliments are always the best rewards. Once again, we wish your husband happy birthday and we look forward to offering you and your family another memorable experience in the future. Best regards Terence Ng Front Office Manager Crowne Plaza Hong Kong Causeway Bay
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doritolee wrote a review Feb 2021
8 contributions1 helpful vote
+1
Don't be fooled by the pictures posted on the hotel website, they must have taken those 30 years ago, this hotel is so dated, everything is breaking down. Picked this hotel for the quarantine stay and it was a disaster. The room was smelly, especially the toilet, the sewer gas smell is persistent. The bed was so uncomfortable, they wrapped the mattress in cling paper so not only will you sweat up when you sleep on it , the mattress is so worn out that it sag in the middle, guarantee you'll get a back pain. The pillow cases were doubled up, but the cleaning lady doesn't change the bottom layer, it's disgusting. This hotel ain't cheap. They force you to take the meal plan and for 600HKD per day, the meal plan is inedible. Breakfasts and lunches were all carbs, the meat were dry and overcooked. I end up ordering take outs which totally defeat the purpose on this mandatory meal plan. Waste of money. The nightmare continues when the air con broke down and made loud noises. The bathroom sink was clogged up and the dirty water was forced up by the pressure to hit the ceiling and make a big mess in the bathroom. No one came to clean up after. When you complain to the manager, you get a 9USD bottle of toxic red wine, sweet! I've said enough, you get the message, for 250 USD per night, get your money worth elsewhere.
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Date of stay: January 2021
Location
Service
Sleep Quality
1 Helpful vote
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Response from Terence Ng, Guest Services / Front Office at Crowne Plaza Hong Kong Causeway Bay , an IHG hotel
Responded Feb 23, 2021
Dear doritolee Thank you for taking the time to leave your review. It has always been our priority to ensure our guests with a clean and hygienic environment. Please rest assured that all areas of the hotel are conducting regular deep clean and disinfection with the support of IHG Clean Promise and our Housekeeping team has thoroughly cleaned and disinfected all guest rooms before and after every stays. As we have to follow the authorities' guidance strictly, please be informed that additional mattress and pillow wraps are required to minimize infection risk. We regret that you did not satisfy with our in-room amenities and food quality. We will definitely share your feedback with our chef for future improvement, and the menu will be updated regularly. Your experience has been brought to our hotel management team's attention, and we have already looked into the issues. Please do not hesitate to contact our staff next time so that we could address your needs in a timely manner. We genuinely hope that you will afford us another opportunity in the future with a return visit, and we will try our best to make your stay more enjoyable. Best regards Terence Ng Front Office Manager Crowne Plaza Hong Kong Causeway Bay
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Tina88 wrote a review Oct 2020
Hong Kong, China24 contributions7 helpful votes
Worst experience and service ever! Not worth the price, very expensive for its standards. Had to change 7 rooms because of its mouldy, bad smell which I’m allergic to it. Will never come back for sure!
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Date of stay: October 2020Trip type: Traveled solo
4 Helpful votes
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Response from Helen Yu, Other at Crowne Plaza Hong Kong Causeway Bay , an IHG hotel
Responded Oct 19, 2020
Dear A9200VO Thank you for your feedback. Taking this chance, we would like to sincerely apologize for the unpleasant experience regarding the guest room condition, and causing your disappointment is definitely not what we wish to see. We strive to provide a clean and hygienic environment for our guests. Please be assured that all areas of the hotel are conducting regular deep clean, and we have heightened intensity for cleaning with the support of IHG Clean Promise. Your experience has been brought to our hotel’s management team's attention, and we have already looked into the issues. We truly appreciate your feedback, as it makes us aware of the areas that we need to improve. We genuinely hope that you will afford us another opportunity in the future with a return visit, and we will try our best to make your stay more enjoyable. Best regards Helen Yu Director of Sales & Marketing Crowne Plaza Hong Kong Causeway Bay
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gregmay24 wrote a review Oct 2020
6 contributions12 helpful votes
The room was beautifully appointed and comfortable. The colors are soothing and the interior design up to date and luxurious. The views are fantastic. But, as with everything in the hospitality industry, it really comes down to the people. And that is where this property shines most of all. I could not have been made to feel more at home by the friendly staff -- they were always upbeat and ready to help. Two standouts were Terrance and Leo -- they really made me feel like a VIP. The rest of the facility is amazing too. A gorgeous lobby and rooftop bar. I would not hesitate to stay at this property again. The only thing I would recommend is an indoor gym. With that, this would fit my description of the ideal hotel. Even without it, this property is a standout in Hong Kong and I give it my highest recommendation.
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Date of stay: September 2020
Value
Cleanliness
Service
3 Helpful votes
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Response from Helen Yu, Other at Crowne Plaza Hong Kong Causeway Bay , an IHG hotel
Responded Oct 7, 2020
Dear gregmay24 Thank you very much for your generous compliments. We are truly happy to hear that you had a wonderful staying experience with us. It is rewarding to receive your kind compliments which motivate us to deliver the best quality of service to our guests. Your appreciation has been shared with our team members, especially Terence and Leo, and I am sure they will be encouraged. Your feedback about our facilities has been passed to our management for future improvement. We look forward to bringing you another unforgettable journey in Hong Kong. Best regards Helen Yu Director of Sales & Marketing Crowne Plaza Hong Kong Causeway Bay
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Explorer wrote a review Sep 2020
Emirate of Dubai, United Arab Emirates37 contributions33 helpful votes
+1
Embarking on a journey of 3 1/2 hours flight, but to explore the destination will have to endure 14 isolating days of quarantine. Fortunately I’ve selected Crowne Plaza Causeway Bay, Hong Kong. Was greeted by a very understanding receptionist who helped to house me in my desired room. Although I’ve not met any other host, my calls and request are promptly attended to with the warmth voices on the other side of the Service Center line. My request to open a window was rejected for safety reason, however, Manager Leo complimented this with daily fruit. The whole experience being quarantined in Crowne Plaza is very comforting and warm (without seeing anyone). This is a hotel I would definitely return, hopefully in better times.
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Date of stay: September 2020Trip type: Traveled on business
4 Helpful votes
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Response from Christoph Szymanski, Owner at Crowne Plaza Hong Kong Causeway Bay , an IHG hotel
Responded Sep 17, 2020
Dear explorer-1969-2018 Thank you for choosing to stay with us and taking time to leave a positive feedback. Providing a flawless guest experience has always been our ultimate goal. It is our honor to hear that our guest services were up to your satisfactions. We will definitely share your appreciations among our team as this is a great motivation for us to continuously strive for excellence. Guest’s safety is always our first priority, thank you for understanding the window in guest room is unable to open due to the safety reason. Hope to have the honor of serving you again should your travels bring you back to Hong Kong! Best regards Christoph Szymanski General Manager Crowne Plaza Hong Kong Causeway Bay
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PRICE RANGE
$170 - $302 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
铜锣湾皇冠, 铜锣湾皇冠假日
LOCATION
ChinaHong KongHong Kong Island
NUMBER OF ROOMS
263
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Frequently Asked Questions about Crowne Plaza Hong Kong Causeway Bay , an IHG hotel
Which popular attractions are close to Crowne Plaza Hong Kong Causeway Bay , an IHG hotel?
Nearby attractions include Causeway Bay (0.2 miles), LOST Causeway Bay (0.2 miles), and Times Square (0.09 miles).
What are some of the property amenities at Crowne Plaza Hong Kong Causeway Bay , an IHG hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Crowne Plaza Hong Kong Causeway Bay , an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Hong Kong Causeway Bay , an IHG hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Crowne Plaza Hong Kong Causeway Bay , an IHG hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Crowne Plaza Hong Kong Causeway Bay , an IHG hotel?
Conveniently located restaurants include Fleur de Sel, Nabe-Dokoro Sessyu, and Zeng.
Are there opportunities to exercise at Crowne Plaza Hong Kong Causeway Bay , an IHG hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Crowne Plaza Hong Kong Causeway Bay , an IHG hotel have an airport shuttle?
Yes, Crowne Plaza Hong Kong Causeway Bay , an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Hong Kong Causeway Bay , an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Hong Kong Causeway Bay , an IHG hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Crowne Plaza Hong Kong Causeway Bay , an IHG hotel?
The staff speaks multiple languages, including English and Chinese.