I am of my experience to share with you all that the accommodation which is located at a very convenient place to get it easily. Apart from the Hotel, you can go to have a small walk on the street to get the beautiful scenery nearby. The accommodation is providing high standard of service to me with suitable facilities to facilitate for me to spend my leisure time. Last but not the least, please do not miss out the most beautiful view of Victoria harbour.
Attentive and great service from the sales team (particularly Cyrus Wong and Spencer Ng) which work very hard and devotedly to secure rooms that perfectly match my requirements (connecting rooms, non-smoking and high floor). The rooms reserved are spacious and comfortable, needless to say with a marvelous harbor view that stun you at evening or night. Overall, very satisfactory service that exceeds my expectations, and highly recommended to those would like to stay in Harbour Grand HK.
My girlfriend booked this hotel for my birthday gift for a staycation. We arrived at 3:00pm, it is now 5:25pm and we still have not been able to check in. Staff told us to wait on a sofa in the lobby. I wanted to spend my birthday in the sun by the swimming pool, not sitting on a sofa, staring at the wall. Now I wonder if we'll even get out to the pool before sunset. When I asked what the problem was, I was told the rooms aren't cleaned yet. Check out at this hotel is 12pm. 5.5 hours (and counting) to clean and make rooms available is unacceptable. I suspect this is a problem of management not hiring enough hospitality staff. First the check-in staff gave us a coupon to go get afternoon tea on the 3rd floor. We ate some deep fried snacks there. At 5:00pm we went to check in again. The room was still not ready. We were given another coupon for the 41st floor. On the 41st floor were the exact same deep fried dumplings and snacks from the 3rd floor. At this point I would at least like to have a cocktail, but the bar doesn't open until 6:00pm. If we're not checked in by 6:00pm I would prefer to cancel the booking and go home. At least there is some entertainment there. I don't know what kind of guests this hotel caters to, but by western standards this is pretty pathetic. Would not book again.…
We had an excellent and a very memorable staycation during our stay. The hotel’s panoramic view is pretty much unbeatable and the buffet dinner is always full as it provides a wide variety of food from different countries.
The staff are helpful and can provide excellent services. Free upgrade for our room. The view of our room is really nice. Package included buffet dinner and breakfast also. Dinner buffet has various kind of food and delicious.
Excellent and professional service from Cyrus. The view of the room is quite nice and great! Other services, from the luggage arrangement, the reception desk, etc. All the other facilities are also quite great!
This is my 4th day at the hotel. I'd like to share what I feel about the service that has been provided by the hotel. I've been given a safe and comfortable room with great care. I feel I like this hotel for the following reasons. 1. Hotel Visit The sales team tried their best to the service better than the customer expected. The sales team adjusted their schedule and introduced the room when I arrived early more than 30 minutes than the appointment hotel visit time. 2. Contract & CheckIn During the contract and the check-in, I've given instant care for what I expected from the sales team, and counter team as for the contract and room. 3. Room Clean The cleaning team cleans the room friendly with flexibility and great work. As you may know, finding the right hotel in HK at a reasonable price is not easy! If you have a chance to visit HK. I'd like to recommend this hotel based on my actual experience. In my opinion, the hotel you choose is not only for a space to stay in, but also to understand and feel the best part HK that can make you feel the warmth of a new city.…
Nice room with nice view. Kaybe was really friendly and helpful and ensures our checkin procedure is smooth. Will definitely pay a visit again!! There’s a wide range of selection for morning buffet! :)
雖然check in等了一會兒 但同事都好快手同有禮貌 kaybe還幫我地upgrade去了suite, 個景非常靚 package包左自助晚餐，野食款色都好多味道亦不錯，希望下次有機會可以再住多幾晚
Blinds can do a better job blocking sunlight and the AC is a little noisy. Woke up at 5 am trying to figure out how to fill the gaps at the edge of the blinds. Room service is quick, wish there could be more complimentary stuff for executive rooms.