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The Murray, Hong Kong, a Niccolo Hotel

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No.22 Cotton Tree Drive Central, Hong Kong China
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1718)
Dining (380)
Videos (5)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 778 hotels in Hong Kong
Location
Cleanliness
Service
Value
Located along legendary Cotton Tree Drive in the heart of Hong Kong, The Murray is now open as the city’s newest, luxury iconic landmark hotel. This contemporary urban sanctuary features 336 sophisticated spacious suites and guest rooms across 25-storeys and five elegant dining destinations including a glamorous rooftop restaurant and bar with panoramic views. The hotel’s terraces around the arches, an architectural signature of the building also showcase views of the city, Hong Kong Park and Hong Kong Zoological and Botanical Gardens. The Murray, Hong Kong was built in 1969, winning multiple awards for ground-breaking and energy efficient design. Sir Norman Foster and his team at Foster+Partners have accepted the challenge to re-design the architectural and interior finishes and is now bringing this magnificent building to life as a celebration of the past and future.
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Room & Suite (357)357
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Walking tours
Babysitting
Children's television networks
Valet parking
Paid private parking on-site
Wifi
Indoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Rooftop bar
Highchairs available
Strollers
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Air purifier
Bathrobes
Housekeeping
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Romantic
Languages Spoken
English, French, Russian, Chinese and 6 more

Location

Full view
101Restaurantswithin 0.3 miles
40Attractionswithin 0.3 miles
1,415Reviews15Q+A89Room tips
Traveler rating
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Popular mentions
Chloe F wrote a review Today
116 contributions2 helpful votes
We went there to celebrate my friend’s birthday. She brought her doggy and I brought my 3 year old. Everyday had a blast and I enjoyed from the moment from start to finish all around. The hotel is new, just refurbished in 2019, room was spacious, it looks so modern and cool. I can view central from my room which is a nice change from the Harbour view. I had 4 meals during my stay. Apart from the botanical tea set was average (looks good but taste-wise was so-so. Like my fav macaron, the mint ones tasted like toothpaste). Breakfast was exception with soooooo many choice, quality was good too. 2 in room dining was also delicious at reasonable price. Staff were super friendly!
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Date of stay: September 2020Trip type: Traveled with friends
1 Helpful vote
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pc.passport wrote a review Yesterday
Hong Kong, China29 contributions
The hotel itself is designed quite nicely, but for a 5 star hotel, the service seems to be quite off. - The hotel management obviously overbooked the hotel, without considering the use of their staff. We saw the one housekeeping staff running around, sweating, and no one was helping him. He didn't even have time to stop for my tips. - No one ever picks up the phone. I've tried to call prior to my stay, to change my reservation, and waited 20 mins, yet no one picked up. I've called in the room and still no one picked up. I had to go down to the reception to make any request. - Great room and design, but it is so humid. So, we had to request for a de-humidifier. - Great pillow choice - I would probably given it a higher score, but compared to other hotels (Rosewood) in the same price bracket, it's incomparable.
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Date of stay: September 2020
Rooms
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Nan wrote a review Sep 27
25 contributions
+1
We had a really great staycation at the Murray! Nice room with wonderful entertainment equipment and enough family movie for kids!!!!!!!! Most important is the hotel staffs, they gave us a warm and caring staying. Special thank you for Mr Dean Dimitriou! Thanks for his thoughtful arrangement for our dinner!!!!!!! The location and the restaurants of the Murray is quite good, is close to the landmark and other shopping places. And also, you can walk to the the Peak cable car station. So nice! The breakfast and afternoon tea of Garden lounge are good! Specially the beef noodle of breakfast, my daughter so loves it! Strong recommendation for friends! And we will definitely come back again~~~~~~~~~~~~~~~~~~~~
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Date of stay: September 2020Trip type: Traveled with family
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Chui wrote a review Sep 26
1 contribution4 helpful votes
Recommend not to visit this hotel during peak season/during promotion. 1. I ordered three sets of two-courses (appetizer-two soups and salad, main-two cod fishes and beef) dinner and two main courses (fried rice and spaghetti), so there are five main courses. I also mentioned about we have five adults and one children to enjoy the meals. After an hour, at 8 something, meals are here but only with three sets of cutlery. Therefore, I called the room assistant for three more set of cutlery and three share plates. After more than half hour, the cutlery still not ready so I called again. However, the room assistant asked me which types of cutlery I needed, she said is it alright if they give me fork and knife? I said I also want a spoon for my lobster soup. After more than an hour again (we nearly finish the meals, two of us use hand to eat), the cutlery are here but without spoon. Okay! I started to consume my soup (cold already) without spoon. And when I nearly finish the soup, the spoon finally come. Thank you so much! And after my friends finished all the meals and left Murray, I want to call for table collection as I dunno how to close the table in order to make space to move out of the door. I called for more than five minutes, no one answer. I go to lobby in person to ask for help at 2245, he said he will send someone to collect immediately. At 2257, a staff comes up with cutlery which all I needed 3 hours ago LOL. ‘already!’ ‘Finished already’. The staff offered to collect the table for me. After the collection, at 2309, my mum is ready to sleep, a staff comes up and said help me to collect the table. 2. Suppose there are two sets of afternoon tea to choose, yet, the staffs are so honest and said as there are too many guests today, the kitchen decided to offer only one choice. I said, what if I don’t like/food allergy. She answered, you may ask for alternative but we don’t guaranteed. What??? Are you serious???? If I have food allergies, you don’t guarantee any alternative? But the afternoon tea set is included in the staycation package. 3. The milk holder and plate are so dirty. I think the milk holder, maybe didn’t wash. Because the lipstick are easily being erased by my fingers. 4. I asked for two chairs for my guests to have in-room dining with me, they gave me two wine glasses LOL. 5. I asked for box tissue as I used up, they gave me toilet roll LOL. I have expressed my feelings to their room assistant yet they told me that because they have too many promotions published so they have too many guests. And feel really sorry and understand my feelings. Hey, come on, if you do not have enough manpower, please do not lower your standard and quality to accept too many bookings. To be fair, my last visit in August was super nice and I was so looking forward to this time. But this time is so much disappointing.
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Date of stay: September 2020Trip type: Traveled with family
3 Helpful votes
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Jerry Tse wrote a review Sep 26
1 contribution3 helpful votes
Murray is definitely one of the best 5 stars hotels in Hong Kong, but an unpleasant experience starting from entering the room. Unfortunately, I found that my request in the email got neglected. A simple set-up and a small cake would be provided was mentioned in the email. They had even missed these items. I requested again and called the front desk, I just wanted the cake only for that moment and forgot about the set-up or decorations, but one of the staff called back me and said the set-up was the balloon given to me in the front desk. This excuse is absolutely unacceptable and made me upset. This unpleasantness On the next day, the breakfast experience at The Tai Pan was extremely disappointed, not only the quality of the food, but also the buffet area. The breakfast was a semi-buffet, you could order or serve yourselves to grab several dishes. Firstly, I wanted to order dimsum which was in the menu but the staff said you cant because it was in the buffet area. The funniest thing was that only the dimsum name plate was existed but the dimsum seems never be refilled in the buffet area. As for the ordering food, there was a 30-minute wait for a stale and cold egg benedict. I would say this was really an awful experience for a 5 stars hotel. The core value of hotel is INTEGRITY and SERVICE. The staff did not live up to their promises and blame the victims even a 3 Stars hotel would not treat the guest like this.
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Date of stay: September 2020
Location
Service
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3 Helpful votes
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Response from , Owner at The Murray, Hong Kong, a Niccolo Hotel
Responded 3 days ago
Dear JerryTse1130, Thank you very much for taking the time to share feedback on your recent stay with us. It is with great concern noting the feedback you posted in regards to your stay with us. The Murray, Hong Kong prides itself on exceeding our guests’ expectations through exceptional customer service and I apologise that this was not achieved during your stay. I have noted my contact details below and I would be most grateful if you could reach out to me to ascertain further details on your booking and your experience. I am however most grateful for your feedback, as only through constructive feedback such as yours that we are able to constantly monitor and improve our hotel operation more closely. Thank you again for sharing your feedback and I very much look forward to hearing from you soon. Yours Sincerely, Dean Dimitriou Hotel Manager The Murray, Hong Kong, a Niccolo Hotel Dean.Dimitriou@niccolohotels.com
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PRICE RANGE
$284 - $483 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongCentral District / Hong Kong Island / Central
NUMBER OF ROOMS
336
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Frequently Asked Questions about The Murray, Hong Kong, a Niccolo Hotel
Which popular attractions are close to The Murray, Hong Kong, a Niccolo Hotel?
Nearby attractions include Bee's Diamonds (0.2 miles), Edward Youde Aviary (0.1 miles), and Hong Kong Park (0.1 miles).
What are some of the property amenities at The Murray, Hong Kong, a Niccolo Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Murray, Hong Kong, a Niccolo Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Murray, Hong Kong, a Niccolo Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Murray, Hong Kong, a Niccolo Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Murray, Hong Kong, a Niccolo Hotel?
Conveniently located restaurants include Mandarin Grill + Bar at Mandarin Oriental, Hong Kong, Man Wah, and M Bar - Mandarin Oriental, Hong Kong.
Are there opportunities to exercise at The Murray, Hong Kong, a Niccolo Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Murray, Hong Kong, a Niccolo Hotel have an airport shuttle?
Yes, The Murray, Hong Kong, a Niccolo Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Murray, Hong Kong, a Niccolo Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Hong Kong.
Are any cleaning services offered at The Murray, Hong Kong, a Niccolo Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Murray, Hong Kong, a Niccolo Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.