😊 Such a warm greeting from Dorsette Mongkok while we are under quarantine. Happy Moon Festival! Really good hotel with helpful and nice staff, clean rooms as well as regular supply amenties. Strong wifi connection and good meals do help to ease the quarantine stay.
I spent 21 days in the hotel due to quarantine and the hotel staff did everything to make it comfortable and enjoyable. The rooms are clean and neat and have everything you’d need, even a toothbrush and toothpaste. The meals are also good, the hotel even tried to organise vegan options. On special occasions, guests get desserts like glutinous rice cakes or even little souvenirs, which is especially precious when you can’t leave your room for such a long time. Communication with reception is easy and very effective, and not speaking Chinese or Cantonese won’t be an issue. I truly enjoyed my stay here and I am very thankful to Dorsett for their efforts and service!
We spent our unforgettable Mid-autumn Festival during quarantine at #DorsettMongkokHK. With gifts such as all kinds of fruit, mooncakes, a lantern and meals, all efforts of Dorsett staff let my husband and I have a sweet quarantine here. Thank you so much!
Just finished my 21 days quarantine at the Dorsett Mongkok. They have stable WiFi, clean room, friendly and approachable staff in such no contact situation. I’d like to thank for being aware of my special meal arrangement. Thanks again to the team (especially Mr Eric) that made my quarantine stay a good time, comforting and secure. I will definitely recommend your hotel to my friends and family.
I fear travelling & staying in quarantine facilities because of my multiple sensitivities to food ingredients (gluten, preservatives, additives, MSG). But when I could no longer wait out the pandemic, I booked Dorsett Mongkok mainly because of their reasonable cancellation & refund policies, in addition to being convenient for family members to deliver home cooked food in case there’s nothing I could eat. From the time I placed my booking, I was pleasantly surprised at how efficient and responsive the staff was at processing my booking and answering all my queries, especially the one on food, putting my mind at ease. I booked rather early for a superior room hoping for a more comfortable stay and requested for a certain floor plan with one single bed instead of a double for more space to exercise. So glad they listened and that had made a great difference to my comfort. So I told a friend about Dorsett & she also booked and checked in days before my flight. There was an urgent message I needed to reach out to her with and had to approach Dorsett by email at last resort, Dorsett impressed me by acting fast. Frustrating hours on the phone with CX in SG & HK did nothing to resolve the issue. From the day I checked in, duty manager Eddy presented me with the standard menu to start making meal adjustments & alternative arrangements. Gus worked with me to set up a new set of gluten free meals for the week. Sam made sure my meals were carefully looked after. Their guest services managers like Gus, Kevin & Sam were all terrific! All of them were so responsive, polite, helpful and friendly — I told them it already felt like home. Even though they work on shift rotation, there’s absolutely no lag in the response time when there were any queries or assistance needed. During my stay I craved for comfort foods such as chocolates, ice-cream, sundae & more … but knowing how they would do their best to pamper their guests, I hesitated to make my wishes known for becoming inconsiderate but still in our conversation, the hint was picked up and I got an ice-cream treat & even sundae. Thanks Kevin :) And of course every Friday, all guests enjoyed a special treat - mango mochi, absolutely divine! Although the quarantine duration for me was 14 days, the days passed quickly & it felt more like a beautiful staycation. So far each of the customer service managers had called periodically to find out how I was doing, and other staff called regularly to ask if I needed to replenish any amenities. I was very happy to receive a set of cutlery from the hotel to be used during the stay. We also had a bowl and a big plate so that we didn’t have to eat out of plastic containers if we chose not to! That’s a very nice touch … I wish we were given placemats and napkins too. I had brought along my own napkins, placemats, cutlery & tableware to remind me of home. My stay was definitely pleasant enough that I would consider coming back should I need to serve a quarantine in the future. The place is clean and bright, the fridge is cold, the water pressure is good and the lighting is comfortable. The city view is awesome! But the stars of this hotel are still the impeccable service and the friendly staffs.…