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Hyatt Regency Hong Kong, Tsim Sha Tsui

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No.18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1986)
360
Panoramas (76)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#91 of 805 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travelers' Choice
Situated in the heart of Tsim Sha Tsui business and tourist district with direct access to the MTR subway stations, Hyatt Regency Hong Kong, Tsim Sha Tsui offers 381 guestrooms and suites, state-of-the-art meeting and banquet facilities including a pillarless ballroom accommodating up to 400 persons and 5 meeting rooms with various sizes, authentic cuisines with 3 restaurants and a bar, as well as a well equipped fitness centre.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Center with Internet Access
Paid public parking on-site
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Special diet menus
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Bottled water
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family
Languages Spoken
English, Chinese

Location

Full view
100Great for walkers
Grade: 100 out of 100
814Restaurantswithin 0.3 miles
75Attractionswithin 0.3 miles
3511Reviews66Q+A100Room tips
Traveler rating
  • 1,969
  • 1,159
  • 255
  • 66
  • 64
Time of year
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Popular mentions
DayZare7 wrote a review Yesterday
1 contribution
They should advertise the room as partial harbour view. Room 1821 doesn't have the view as expected. I requested for a better view, the lady who checked me in stated that 19th floor is undergoing reno.The view I get was a big billboard, roofs of opposite building and partial Harbour view.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
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Douglas L wrote a review Sep 27
San Francisco, California24 contributions10 helpful votes
I experienced the poorest service from Hyatt Regency, Tsim Sha Tsui, Hong Kong from 12 -13 September 2021. And it totally ruined my weekend. Housekeeping: dusty desk and chairs (Room 1921), I felt like this room hasn't been live there for a long time and dust were everywhere; Engineering: TV & Cable set were broken, took 20 minutes to be fixed when my wife asked the engineer a question, he never spoke to her not until I repeat again, then he spoke to me instead... this is sex-discrimination; Guest relation Officer: Ms. Kit Ip lied to us that she already went through our room right before we check-in and make sure our room's TV set was operational (but the TV set was broken, need to be fixed), desk and chairs were clean without any dust (my wife have to totally clean up the desk and chairs during the engineers came to our room to fixed the TV set ), the Air condition was fully functional (the AC was not really working, we need to turn it ALL the way to the maximum in order to feel a little cooler) Front Management: when reporting it to the front manager on duty, Simon Chan, he doesn't even care, just said that he was too busy and want me to come down and talk to him... This guy, I have already given him 3 different emails few days before I check-in, but when I wrote him another email during my stay on 12th September and complaint about the issues above,, he doesn't even call me up just wrote an email and mentioned that he was very busy and want me to come down and talk with him...I cannot believe this is how an on-duty front manager will treat his guests. Director of Room: when I wrote a complaint on the Guests Satisfaction Survey, and it was answered by DOR, Before she wrote to me, this lady has never even spoken with her staff, just wrote me a couple of emails and try to get rid of me... This is what she wrote to my attention in her last email : Thank you again for your constructive feedback, please accept our apologies and rest assure we always strive to improve our service level to enhance our guest experiences. We would like to seek for your kind understanding and looking forward to welcoming you & Mrs Lee in times to come. With best regards, Fanny This is what a DOR treats her guests and this has definitely fallen short on Hyatt Regency brand promise on this occasion.
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Date of stay: September 2021
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BradJill wrote a review Sep 25
Hong Kong, China136253 contributions24175 helpful votes
+1
We recently took advantage of local promotion deals and had a nice staycation at the Hyatt Regency on Hanoi Road in Tsim Sha Tsui. This is a four star place with service and rooms that generally fit the bill of the hotel's international brand and reputation. Property location is right in the heart of TST, surrounded by shopping, casual restaurants, coffee shops and bars. Importantly, there is direct access to the MTR Station just below the K11 Art Concept Mall and Hyatt Regency. Check-in was handled expediently and we were up and in our room within 5 minutes of arriving. Rooms are spacious and comfortable, leaning towards functional over luxury. Furnishing was fine as were the views from the room. Expected amenities fridge, kettle, ironing board, hair dryer, in-room safe, TV, electrical outlets all present and in good working condition. A/C and good Wifi service throughout. Bathroom spacious and just fine. Overall, a good room and generally good stay, well-suited for business and leisure travellers as well as Hongkongers, looking for a place to enjoy a staycation experience during the pandemic.
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Date of stay: September 2021
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eer110 wrote a review Sep 22
Hong Kong, China1 contribution
Every time I stay at the Hyatt Regency TST, it feels like a very special treat: the spacious room, bathtub, great swimming pool, amazing view (especially from the lounge, but also the comfortable atmosphere in the Café for breakfast) and good food (I love especially the Indian delights). I also appreciate the little details like the waterfall from the faucet, the two-sided wardrobe, etc. This time, I was really blow away as I received a suite upgrade (I assume because of my birthday week, with a stunning full-panorama-view in the curved part of the Masterpiece building. The suite has a well-thought-through, I just didn't want to leave the room anymore.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
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Alakwat wrote a review Sep 20
3 contributions3 helpful votes
It was my 2nd visit and I want to give recognition to Emily and Simon their passionate to serve customers. People like me spend money and time cost having staycation doesn’t mean that they would discount their expectations vs a trip at oversea. Instead, naturally with higher expectations because they are in the same culture. I felt all the hotel staff have same goal to serve customer and well trained, that make Hyatt TST with strong people element, caring from their inside, not robotic procedures. With that my whole family enjoyed staying in Hyatt TST and I believe we would be visiting again in the nearly future.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
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PRICE RANGE
$144 - $242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency hong kong tsim sha tsui hotel hong kong
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Tsim Sha Tsui
NUMBER OF ROOMS
381
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Frequently Asked Questions about Hyatt Regency Hong Kong, Tsim Sha Tsui
Which popular attractions are close to Hyatt Regency Hong Kong, Tsim Sha Tsui?
Nearby attractions include Rashmi Custom Tailors (Hong Kong Tailors) (0.2 miles), Bobby's Fashions Hong Kong Bespoke Tailors (0.07 miles), and Empire International Tailors (0.2 miles).
What are some of the property amenities at Hyatt Regency Hong Kong, Tsim Sha Tsui?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Regency Hong Kong, Tsim Sha Tsui?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Hong Kong, Tsim Sha Tsui?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Hyatt Regency Hong Kong, Tsim Sha Tsui?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Hyatt Regency Hong Kong, Tsim Sha Tsui?
Conveniently located restaurants include Yan Toh Heen (InterContinental Hong Kong), Akita Hamayaki, and OMG Mamaday.
Are there opportunities to exercise at Hyatt Regency Hong Kong, Tsim Sha Tsui?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hyatt Regency Hong Kong, Tsim Sha Tsui have an airport shuttle?
Yes, Hyatt Regency Hong Kong, Tsim Sha Tsui offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Hong Kong, Tsim Sha Tsui?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Hong Kong, Tsim Sha Tsui offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Hong Kong, Tsim Sha Tsui?
The staff speaks multiple languages, including English and Chinese.