Reception staff responded promptly for the requests. Gym equipment are well maintained and clean. Guestroom is spacious and clean, comfortable bed and clear instructions for the safety measures during the COVID-19. Variety selection of breakfast.
The first time for me to ever write a review (I spend up to 80 days per year in hotels) but I feel I owe it to other potential customers... If you expect "Hyatt standards" do NOT book this hotel. We had a very frustrating experience last weekend. We had booked a harbour view suite for a staycation, living in Hong Kong ourselves. According to booking the suite should have been available from 14:00 onwards. We arrived at 14:30 and were asked to do the check-in at the executive lounge. Once there and being attended it took the staff around 10 minutes to inform us that our suite would only be ready after 17:30! We were offered a standard room with two single beds on the lowest floor to wait until the suite would be available. We decided to accept it. At 17:30 I approached the check-in desk again just to learn that the suite was not yet ready until around 18:00. I was also informed that we would find some wine and food in our suite to compensate for the delays. What we then found once we had access was a bottle of rather cheap red wine (HKD 70 / EUR 8,-) and a "fruit platter" with each one banana, apple and orange plus a few grapes. What a brutal disappointment! Even worse: the time from 17:30 to 18:00 we decided to try the "benefits" of the executive lounge..: disaster again: as of 17:32 there was no more "food" available since the lounge was crowded with guests. Each time some food tray was replaced it was literally emptied before the staff had a chance to set it down on the desk..., reminded us of lion feeding in a zoo. Why was there not enough food served from the beginning if the hotel knew perfectly well from the bookings (and experience) that the lounge would be crowded??? Since there was no self service option for drinks of any kind (except for soft drinks) we asked for a Gin & Tonic. It took the staff nearly 15 minutes to serve us a Gin. The tonic we needed to fetch ourselves from the fridge the. Would you believe that? The second (and last) G&T took again more than 10 minutes to be served. All in all a brutally poor experience, especially when expecting the same level of service which we are used to from other Hyatt Hotels in the region. Frankly, the sum of incompetence we suffered from spoiled the staycation we had so much been looking forward to. Very sad.…
Never got upgraded (for more than 10 check in over 5 months 2020) to standard suite as promised by World of Hyatt program as the suite inventory were miraculously "sold out" on day of check in but was still available for sale the previous day. The hot dishes (e.g. Char Siew / Chicken) in the lounge were not replenished at a reasonable frequencies. More than 50% of the times I'm greeted with empty pots. I heard many guest requesting the staff to refill the hot dishes. So much so that a queue is quickly formed when the chef brought out the pots of hot dishes. Maybe it's a delayed tactic to cut cost. The lounge staff were always busy chatting with regular guest or no where to be seen. So it's difficult to order refill where their alcoholic drinks could only be served. The lounge staff has the authority to charge me without any signature acknowledgement on the spot. They were generally unfriendly to most except for their regular guest. This overcrowded lounge situation is partly due to hotel selling lounge access for 2 for HK$ 400. The rooms were old. Windows not cleaned. I've seen left over items from previous guest during 2 of my stays.…
Staycation at Hyatt Regency for 2 nights with harbour view! Feels like home when entering the room and it’s clean enough. We didn’t include breakfast this time but hopefully we will come back again and try!
Fantastic club lounge staff, great location for local extended stay/business work environment. Good quality and value for money. Better than expected food within neighborhood. Great harbor views if you want a run or stroll!
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