friendly and polite front line staff. warmest hospitality. great catering services. fresh and variety choice of food in both breakfast and dinner buffet. state-of-art interior room design. very convenient location adjacent Yamatei MTR station. surely will visit again in the near future.
I have been staying at The Cityview for nearly 2 months now and have enjoyed my time here immensely. The staff are in general excellent: the cleaning staff are very thorough and courteous; maintenance staff are quick; the entrance staff are vigilant in ensuring all visitors have valid Covid passes and their presence is great in stopping random strangers don’t just pop in. I would like to particularly commend Vivian who is highly considerate, warm and willing to deal with my queries. She has been very welcoming to me, always recognises me even in the age of face masks and a real pleasure to talk with. As someone from the UK whose family has worked in the service industry for many years, I can certainly appreciate that it is staff like Vivian who set this hotel apart from the rest. As for the facilities, my deluxe room is spacious with a very comfortable double bed, a office desk with plenty of drawer space, a modern TV and a wardrobe. The bathroom is very spacious with a rain shower and standard shower head depending on your preference. The lighting is quite nicely placed, providing adequate lighting throughout the room. My room is basically next to Waterloo Road, one of the busiest roads in Kowloon, so it does get noisy at times and the window glazing is not very effective at keeping out noise. It can be distracting during the day but I did not find this to be a significant problem even though I have been working from my room. Downstairs, the lobby is well lit with a great atmosphere, seating areas, a Thai restaurant and an in-house bakery. I enjoyed the refreshing contrasts in colours provided by the plants. I have also used their self-service laundry room charged at $40/wash and dry which is a great facility to have in a hotel. It would be even better if gym access was included. If you are reading this review, you are probably already aware of its convenient location in Yau Ma Tei. MTR is literally staring at you in the face outside. Spoilt for choice with food options - warning, if you are someone who can’t resist temptation, your waistline will be at risk. Believe me, it is probably one of the most convenient locations in HK for dining, shopping, social activities or just about anything really. Often, I didn’t feel the need to go anywhere else because everything I needed was within walking distance. A memorable stay all around, I do recommend it if you highly rate convenience and personable staff. That’s coming from someone who has stayed in about 10 different hotels in Hong Kong, and about 30 across Europe and mainland China.…
It was nice to stay at your hotel ,the room was clean and provided with hygiene stuff ,quite place for relaxation.Highly recommended ,and I may book at your hotel in the future .The location is easy to find and accessable,staff are approachable .
Just checked out today after 3 nights of staycation. First, the front desk is so generous and kind to upgrade my economic room to premier room which is excellent, very spacious, clean, air con quiet and comfy, plenty of TV choices which is very important to me as I love to lie on bed and watch TV. The room provides everything one needs. The towel is very clean and new. I specially like the enough lighting inside the room. I tried their buffet breakfast on 1/F once. No good, food rather oily. Staff are very nice and helpful. Location is good, MTR station is just round the corner. Temple Street night market is 10 mins away on foot. Plenty of restaurants along the main street nearby. I have already planned when to return for staycation again. I must be back! 😎
One of us was with wheelchair and the staff were very welcoming and polite to us. I would say the food quality at dinner buffet was great considering the relatively cheap fees we paid. We stayed in connecting rooms on 19/F and had fun. The TV model was new. We were able to connect Nintendo Switch to the TV. It was a pleasant stay. The only thing I want them to improve is pillows being too soft and some visible dirt on bedsheets. 我們中的一個人坐在輪椅上,工作人員對我們非常熱情和禮貌。考慮到我們支付的相對便宜的費用,我想說自助晚餐的食物質量很棒。我們住在19樓的連通房,玩得很開心。電視型號是新的。我們能夠將 Nintendo Switch 連接到電視。這是一次愉快的住宿。我唯一希望他們改進的是枕頭太軟,床單上有一些可見的污垢。
As I need to wake early and work nearby, so I sleepover for a night here. The overall experience is really nice from check-in to check-out, reasonable price, accessible location, spacious and clean room.
Thank you Cityview hotel provide us an enjoyable staycation. We have enjoyed the hotel package including dinner buffet, breakfast. The staff are professional and polite. Thank you for upgrading us..The buffet taste great and Have a high variety of food. I highly recommend this package to all of you! I think I will join the similar package this time!
Efficiency check in and good customer service, as the staffs are very nice and grand lobby. The hotel location is convenient, there is supermarket and restaurants nearby. The rooms are clean and can sleep comfortably. The restaurant of City view provided fantastic food including Western, Chinese and Thailand food. Those food are fresh and the chiefs/staffs of the buffet are kind and proactive to service you.
Stayed for three nights and the standard room I stayed was clean. Basically nothing much to expect but the location is supreme with many restaurants nearby. Just 5 minutes walk to Mongkok. One thing they should improve is to setup key access only to the guest floors. Because of the security and covid concern, their visitor policy is very strict. They have their staffs stationing at the lobby to stop outsiders from going up to the guest floors. However I felt like being treated as a criminal that I was questioned if I was staying here or my partner was registered. I did not feel comfortable with that as a hotel guest. Please train your staff to be more professional and polite.
I was initially booked a room with one king-size bed. The front desk staff was too busy so she was speaking extremely fast and in a not really friendly manner. I was unable to hear what she was saying but I only heard the word "upgrade" because she only spoke that word loud and clear. And we said okay we glad to have an upgrade, but it turned out that was a room with two single beds instead of a one-bed configuration. It was not acceptable as that was not what we were booking. The room itself was very plain, relatively small and you can always hear the noise from both the corridor and the street. Location should not be a problem as it is next to Yau Ma Tei station. But you would expect hear the noise from the fire station and fire trucks.
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