The Cityview
3,893 reviews
#117 of 805 Hotels in Hong Kong
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No.23 Waterloo Road, Kowloon, Hong Kong China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$76
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Full view
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360
Panoramas (11) Room & Suite (913)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
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Updated 06/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Cityview
Updated 06/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Boasting a prestigious address in the heart of Yau Ma Tei - filled with unique cultural and urban charm - The Cityview sits adjacent to the bustling Nathan Road, the famous shopping and entertainment district renowned for its historical buildings and famous attractions like the Temple Street Night Market, Yau Ma Tei Wholesale Fruit Market, Ladies’ Market and Chinese Opera Theatre. The Cityview achieves world-class green eco-standards and provides the finest in healthy accommodation by means of initiatives such as dedicated live plant walls in the lobby, plus in-room environmentally friendly facilities as well as a smoke-free overall environment. Boasting Gold Certificate status from the globally respected Environmental Management Programme - EarthCheck, we are the prestige property at the forefront of eco-conscious hospitality in Hong Kong. We also provide up-to-date amenities and facilities including complimentary Wi-Fi, as well as professional and attentive services to make you feel right at home during your stay. All the income derived from the operation of The Cityview will be applied to the charitable activities of the Chinese YMCA of Hong Kong. Thank you for supporting The Cityview.
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Location
Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
No.23 Waterloo Road, Kowloon, Hong Kong China
Name/address in local language
Getting there
Yau Ma TeiMass Transit Railway (MTR)9 min
Mong KokMass Transit Railway (MTR)9 min
Rental CarsSee rental cars from $135/day
3893Reviews104Q+A100Room tips
Reviews
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- 1,331
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- 566
- 105
- 61
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Popular mentions
As I need to wake early and work nearby, so I sleepover for a night here. The overall experience is really nice from check-in to check-out, reasonable price, accessible location, spacious and clean room.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Cityview The Cityview, 顧客服務/櫃檯辦公室 at The Cityview
Responded Jun 6, 2021
Dear Tripadvisor member –7h3knepx5e We would like to express our heartfelt thanks for your valuable comments and appreciation to our service. It is definitely an important motivation for us in providing our guests an enjoyable staying experience. We will keep up our service to ensure every of our guests’ stays a memorable one. We look forward to the pleasure of welcoming you back to our hotel in the future. Should there be any assistance or service required, please feel free to contact us. Best Regards, Front Office Manager
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Thank you Cityview hotel provide us an enjoyable staycation. We have enjoyed the hotel package including dinner buffet, breakfast. The staff are professional and polite. Thank you for upgrading us..The buffet taste great and Have a high variety of food. I highly recommend this package to all of you! I think I will join the similar package this time!
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Date of stay: May 2021Trip type: Traveled as a couple
Helpful
Response from The Cityview The Cityview, 顧客服務/櫃檯辦公室 at The Cityview
Responded May 24, 2021
We would like to express our heartfelt thanks for your valuable comments and appreciation to our service. It is definitely an important motivation for us in providing our guests an enjoyable staying experience. We will keep up our service to ensure every of our guests’ stays a memorable one. We look forward to the pleasure of welcoming you back to our hotel in the future. Should there be any assistance or service required, please feel free to contact us. Best Regards, Front Office Manager
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Efficiency check in and good customer service, as the staffs are very nice and grand lobby. The hotel location is convenient, there is supermarket and restaurants nearby. The rooms are clean and can sleep comfortably. The restaurant of City view provided fantastic food including Western, Chinese and Thailand food. Those food are fresh and the chiefs/staffs of the buffet are kind and proactive to service you.
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Date of stay: May 2021Trip type: Traveled as a couple
Helpful
Response from The Cityview The Cityview, 顧客服務/櫃檯辦公室 at The Cityview
Responded May 24, 2021
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews like this. We will be sure to let our Front Office and Restaurant staff to know that they made an impact during your stay. We hope to welcome you back to the hotel soon! Should any further comments or assistance be required, please feel free to let us know and we will be most pleased to assist with. Thank you for your recent stay with us. Best Regards, Front Office Manager
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Stayed for three nights and the standard room I stayed was clean. Basically nothing much to expect but the location is supreme with many restaurants nearby. Just 5 minutes walk to Mongkok. One thing they should improve is to setup key access only to the guest floors. Because of the security and covid concern, their visitor policy is very strict. They have their staffs stationing at the lobby to stop outsiders from going up to the guest floors. However I felt like being treated as a criminal that I was questioned if I was staying here or my partner was registered. I did not feel comfortable with that as a hotel guest. Please train your staff to be more professional and polite.
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Date of stay: March 2021Trip type: Traveled with friends
1 Helpful vote
Helpful
Response from The Cityview The Cityview, Guest Services / Front Office at The Cityview
Responded Mar 24, 2021
Dear HKIE, Thank you for taking the time to share your experience with us. We are glad that you enjoyed our cleanness service and location; besides, we also noted your comment of our security access and our staff performance. Please accept our sincerely apologize to cause any inconvenience and disappointment to you. And we will certainly review with our team for further improvement and provide internal training to our staff. Once again, thank you for your constructive feedback. And thank you for visit The Cityview on your recent visit.
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I was initially booked a room with one king-size bed. The front desk staff was too busy so she was speaking extremely fast and in a not really friendly manner. I was unable to hear what she was saying but I only heard the word "upgrade" because she only spoke that word loud and clear. And we said okay we glad to have an upgrade, but it turned out that was a room with two single beds instead of a one-bed configuration. It was not acceptable as that was not what we were booking. The room itself was very plain, relatively small and you can always hear the noise from both the corridor and the street. Location should not be a problem as it is next to Yau Ma Tei station. But you would expect hear the noise from the fire station and fire trucks.
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Date of stay: March 2021
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from The Cityview The Cityview, Guest Services / Front Office at The Cityview
Responded Mar 16, 2021
Dear KeOwwww, Thank you for choosing The Cityview for your recent lodging! First of all, please accept our sincere apologies on your unpleasant experience during your last visit. We appreciate so much of your valuable comments provided in Tripadvisor platform. We treat your comments seriously and have immediate service recovery training to all staff. Achieving guest satisfaction is our No.1 goal and we thank you very much for your comment which served as catalyst for our improvement. We have immediate enhancement to our Front Desk staff on room pre-assignment in order to meet guest’s room preferences at any time. In regard to the room size, we also have rooms in larger size and different layouts namely Premier room and Premier Suites that may cater for different needs and budgets. All these come with considerable room space and upgraded in-room facilities & amenities that you will find it a better experience next time. I hope this incident would not hinder your impression to The Cityview. Please feel free to let us know the further comment and we will be most pleased to assist with. We look forward to welcoming you back to witness our improvements in the near future. Thank you
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LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Jordan / Yau Ma Tei
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Claim Your Listing Frequently Asked Questions about The Cityview
Which popular attractions are close to The Cityview?
Nearby attractions include Tin Hau Temple (0.3 miles), Yau Ma Tei Tin Hau Temple (0.3 miles), and Yau Ma Tei Fruit Market (0.2 miles).
What are some of the property amenities at The Cityview?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Cityview?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Cityview?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Cityview?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Cityview?
Conveniently located restaurants include Beauty in The Pot, Nagasakayaki, and Tearapy.
Does The Cityview have an airport shuttle?
Yes, The Cityview offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Cityview?
Yes, dry cleaning and laundry service are offered to guests.
Does The Cityview offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Cityview?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to The Cityview?
Many travelers enjoy visiting Tai Kwun (2.5 miles), Sik Sik Yuen Wong Tai Sin Temple (2.4 miles), and PMQ (2.4 miles).