Banyan Tree Chongqing Beibei
101 Hot Spring Road, Chengjiang, Beibei District, Chongqing 400700 China
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About
#1 of 3,898 hotels in Chongqing
Location
3.6
Cleanliness
4.6
Service
4.5
Value
3.9
Imagine a world where misty mountain peaks, karst caves, lush foliage, steep gorges and the hushed reverence of beautifully preserved history rise gently to enfold you in gracious welcome. This is Chongqing Beibei China. Nestled in the foothills of Jinyun Mountain Natural Reserve, Banyan Tree Chongqing Beibei surrounds you in an ambience of spirituality, tranquillity and cultural charm. A true sanctuary for your senses, find respite in the curative waters of the ancient northern hot springs in Banyan Tree's first exclusive hot spring resort in Chongqing Beibei.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
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HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Location
101 Hot Spring Road, Chengjiang, Beibei District, Chongqing 400700 China
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Right now less than 24 hours in on a 3 night stay, and I have to say, this Banyan Tree's service standards are well below any property I've been at in the Banyan Tree Group, and as an Accor Platinum member really turns me off from the group as whole for having seemingly very low quality control over their properties after staying at another neglected Angsana just recently. Finished a gym workout a few minutes ago and had asked for a little milk for a protein shake as there wasn't store in walking distance and was told to pay 60 RMB + service charge for a glass of milk, LOL. I didn't say anything at that point and walked away, but I've been at properties, even budget properties such as holiday inn express, much lower grades, all around the world, and a little bit of milk was always given for free when asked when there wasn't an accessible supermarket nearby. This all despite the fact that Accor Platinum and Diamond members are supposed to be entitled to a welcome drink (or welcome drink vouchers), and we've got two rooms, and of course given nothing as always. Let me start with some previous observations others have made, yes, the property is definitely showing signs of neglect which matches the owner's other abandoned and falling apart construction sites nearby. In the rooms, wall and bathroom tiles are missing or darkened. I've seen quite a few floorboards are rotting away around the property. Between the two rooms we have, one room missed out on most toiletries, the other missed out on towels. When approaching a number of different staff with questions or help, you are treated as an inconvenience with rude or snappy attitudes. On arrival, was directed to eat at the Chinese restaurant for lunch around 1pm, except it was closed well before closing time, and looked like it hadn't been open in a while? Went to the other restaurant down the hall and was told to go back to the closed restaurant. Seems even the staff don't know what's going on with their own property. …
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Aiden Tong, Other at Banyan Tree Chongqing Beibei
Responded 3 weeks ago
Dear Michael, we're very sorry to learn from your review over your disappointed afternoon tea experience you had several days ago, we can truly understand how you feel. Please accept our sincere apologies. We treat this incident seriously and do hope that this isolated experience would not in any way affect your future patronage of our resort. We are looking forward to welcoming you on your next visit and we assure you that such incident will not happen again. Thank you for your patience and understanding.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visited the hot spring at the resort, service from the staff was really good. I did not book in advance as this was my very first time. But the staff still warmly welcome with open arms as anyways it wasn’t crowded. The hot spring has the right temperature and the swimming pool is natural water without chlorine and extremely clean. The staff mentioned each of the room comes with its own indoor hot spring pool. I would definitely visit again and stay at this Banyan Tree Hot Spring resort!
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Avoid busy period as resort can get very packed especially during their Chinese New Year period....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Aiden Tong, Other at Banyan Tree Chongqing Beibei
Responded Jun 30, 2023
非常感谢您对重庆北碚悦榕庄的大力支持及厚爱！更感谢您愿意把悦榕庄优质的服务分享给大家。在您的鼓励下我们会继续给尊贵的客人们提供更优质的服务！我们在重庆北碚悦榕庄等您的再次光临！
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chongqing is hot,especially the hot pot.Nice view with nice service.We'll come u at first time with a big smile.Tatiana is very helpful with the little baby.Thanks for all the staff helped.Expecting to come back again.
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Review collected in partnership with 单个酒店
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Aiden Tong, Other at Banyan Tree Chongqing Beibei
Responded Oct 11, 2022
非常感谢您的分享，酒店是缙云山脚下一个宁静的山林别墅度假村，为起伏的山峦和蜿蜒的溪水所环绕，依山傍水,不失为一个休息、养生的好去处。祝您身体健康，工作顺利。我们在重庆北碚悦榕庄等您的再次光临！
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Environment: Very nice, located in the mountains, fresh air, away from the hustle and bustle of the city, a small hidden and wild feeling. The decoration is Chinese retro, in which the hot spring is very pleasant, and the water quality is very good Service: very good attitude, the details are very well done. Food: quite a wide variety of choices, from Western food, Chinese food, and local Chongqing specialties. Very enjoyable!
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lola Li, Other at Banyan Tree Chongqing Beibei
Responded Oct 29, 2021
Thank you for sharing with us your recent wonderful stay in the resort. At Banyan Tree Chongqing Beibei, we strive to deliver excellent service to all our guests. We look forward to welcoming you back to our resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a family retreat for my birthday, and we booked a two pool villa, hotel was ambient and nice, front desk staff Bella was extremely nice and kind. Will be back. Chongqing is a really nice city famous for its spicy food, good for weekend retreat and hot spring spa
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lola Li, Other at Banyan Tree Chongqing Beibei
Responded Jun 26, 2021
Thank you for sharing with us your recent wonderful stay in the resort. At Banyan Tree Chongqing Beibei, we strive to deliver excellent service to all our guests. We look forward to welcoming you back to our resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
this is my first time to visit here and live there. All in all,my friends and I very enjoy here. The hotel environment is more better than my expected. All of us are pretty love your hotel environment and atmosphere. And the hotel service is not bad. People are very friendly.
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Review collected in partnership with 单个酒店
Date of stay: May 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lola Li, Other at Banyan Tree Chongqing Beibei
Responded May 30, 2021
Dearth guest, thank you for sharing with us your recent wonderful stay in the resort. At Banyan Tree Chongqing Beibei, we strive to deliver excellent service to all our guests. We look forward to welcoming you back to our resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is perfect if you want to relax in the Nature of Chongqing. Most of the guest are locals so do not expect the staff to speak fluent English. However If you can speak chinese the staff will be very helpful and will provide great service. the hotel is absolutely amazing starting from the location: is immerse in the nature. The architecture is great, very beautiful. I will go back for sure!
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Date of stay: November 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lola Li, Other at Banyan Tree Chongqing Beibei
Responded Jan 27, 2021
Thank you for sharing with us your recent wonderful stay in the resort. At Banyan Tree Chongqing Beibei, we strive to deliver excellent service to all our guests. We look forward to welcoming you back to our resort.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've been to the area a few times and usually stay at Bolian nearby. Banyan attracted my interest by its lower price offered recently and I decided to try out. Turned out to be a mistake. The location is bad. It's hidden alone behind the mountain from the town - requiring some 20 minutes mountain ride from the Beibei town. This is excerbated by recent road construction - where cars from both sides must wait to take turns. It's almost impossible to get a car - even by online booking - unless you reserve it one hour in advance, which is understandable given the traffic. The view is half-good. If you turn to one side you will see beautiful hills in morning fogs. But as soon as you turn to the other you will see unfinished/deserted buildings extruding there. Service is mediocre. I complained about a high frequency noise in my room in the evening - which was quite disturbing. And it took 30 minutes and another call for the technician to arrive, who soon found out that the noise came from the lighting and the only way (and an easy way) would be turning off the lights. I obliged. Next morning when I was checking out I mentioned that Accor members can accrue points at Banyan resorts and I have left my membership numbers on record when booking - I was told that the number on the record cannot be accessed and I need to provide the number again. Begs the question why they prompted to leave a number when booking. By the way Accor status doesn't do anything here. The hot spring itself is unremarkable - just like plain water. The resort nearby offer better water quality. All in all, a disappointing experience. …
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Date of stay: September 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
A trip during spring time. Try find somewhere remote and the least crowded. Indeed not many people are staying at this moment. Get upgraded and the room is good. A little confusing about the air system but all find with the help. The view is great and very private. Hope the world get better and everyone back to the normal life.
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Date of stay: April 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The service is pretty good and careful! The staffs are polite and intimate. And the environment is also elegant and refined. I think it will be a good travel. If I have chances, I will recommend my friends to visit here.
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Review collected in partnership with 单个酒店
Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$273 - $383 (Based on Average Rates for a Standard Room)
LOCATION
ChinaChongqing RegionChongqing
NUMBER OF ROOMS
96
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Frequently Asked Questions about Banyan Tree Chongqing Beibei
Which popular attractions are close to Banyan Tree Chongqing Beibei?
Nearby attractions include Jinyun Mountain Natural Reserve (2.0 miles), Jinyun Mountain (2.0 miles), and Chongqing North Spring Scenic Area (2.1 miles).
What are some of the property amenities at Banyan Tree Chongqing Beibei?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Banyan Tree Chongqing Beibei?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Chongqing Beibei?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Chongqing Beibei?
Yes, free parking is available to guests.
What are some restaurants close to Banyan Tree Chongqing Beibei?
Conveniently located restaurants include U.B.C. Coffee (BeiBei), LiuShi YiDu Hotpot (BeiBei No.2), and Zhang DouHua.
Are there opportunities to exercise at Banyan Tree Chongqing Beibei?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Banyan Tree Chongqing Beibei have airport transportation?
Yes, Banyan Tree Chongqing Beibei offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Chongqing Beibei?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Chongqing Beibei offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Banyan Tree Chongqing Beibei?
Many travelers enjoy visiting Chongqing Former Residence of Laoshe (3.8 miles).