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Oakwood Residence Beijing

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Oakwood Residence Beijing
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86 Reviews from our TripAdvisor Community

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There are newer reviews for Oakwood Residence Beijing
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Showing 72: English reviews
New Delhi, India
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 25, 2012

I stayed here for a month between April-May 2012, the experience overall was superb. A very nice staff and helpful throughout. The good part is that Front Office agents (Receptionist) know English pretty well. I stayed in an apartment, the amities provided with kitchen is really overwhelming. The facilities within apartment (though the size was too small) included all the... More 

Helpful?
Thank Hardik_Tankaria
Los Altos Hills, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 25, 2012

If you are planning to do any internet business, please know that the dsl in the rooms has not worked for our entire time here. The wifi is in the lobby so be prepared to work there. Not always quiet and definitely not optimal. Service in the restaurant requires prompting from the guest and considering the high staff to customer... More 

Review collected in partnership with Oakwood

Helpful?
1 Thank sandykoo
David T, Front Office Manager at Oakwood Residence Beijing, responded to this review

Please accept our thanks for your feedback. It is through service and facility observations from our residents that we able to make process, system and training improvements. Please also accept our apologies for being unable to deliver a satisfactory internet solution to you. We are very much aware of a slowdown in internet speed that is not only affecting our... More 

Toronto, Canada
Level Contributor
70 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed August 27, 2012

I lived at the Oakwood for almost two months. Overall, this hotel is very convenient for longer stays but I don't know if I would recommend it over other long-term stay apartments. The service is pretty good and everyone at the hotel is very friendly and tries to help. The two major reasons I didn't rate this hotel a five... More 

Helpful?
Thank jpcanada
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Thank you for taking the time to provide us with your valuable feedback. It is through the feedback of our residents that we are able to correct areas of deficiency and create lasting improvement. With regards to the comments on the missing inventory, we provide an inventory which is acknowledged by all residents when their stay commences. Our apologies that... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 24, 2012

This hotel location is far from everything even there are some taxi stop/parking closed to this hotel but they did not operate. We need to walk for almost 1km to the closed subway(metro). Opposite of this hotel there is construction so it's so noisy. For the service is also poor compare to other Oakwood in china such as the one... More 

Helpful?
1 Thank Phiet
Crieff, United Kingdom
1 review
5 of 5 stars Reviewed August 17, 2012

This residence is one of the best places i have stayed ever! I would say it was the best of the Oakwood residences around the world. First of all the rooms are absolutely amazing with double beds, plasma TV's, DVD players, surround sound radio systems, fully equipped kitchens, wet rooms and much much more. The residence is completely central and... More 

Helpful?
Thank 9e8m7m6a
A TripAdvisor Member
4 of 5 stars Reviewed July 12, 2012

We have stayed at these apartments several times over teh past year and the rooms are comfortable, well appointed and generally clean. The staff are helpful and friendly and always have a welcoming smile - a big plus point for the Oakwood. The gym is well equipped and the only minor negative the convenience store could stock a bigger range... More 

Review collected in partnership with Oakwood

Helpful?
1 Thank A TripAdvisor Member
A TripAdvisor Member
3 of 5 stars Reviewed July 10, 2012

Located close to commercial areas but not in walking distance to them, this serviced apartment boasts modern and clean facilities that makes it a good option to both business travellers and tourists, if you are a kind of person who shows tolerance on its "No smile, no greet", "Unwilling attitude with sullen faces" services provided by locally employed staff who... More 

Review collected in partnership with Oakwood

Helpful?
Thank A TripAdvisor Member
Management response:

Thank you for your comments and I want to apologize to you for any unfriendly and caring service by our associates. I would welcome more detail of the problems you encountered so we can improve in the areas you had mentioned. Please do contact me as I would welcome the opportunity to further discuss our short comings with you. More 

Perth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2012

Stayed in Beijing with a group. The apartments were spacious and well appointed giving the flexibility to do your own thing or use the restaurant. Breakfasts were particularly good with a wide choice in relaxed atmosphere. Used the gym which was well equipped and quiet. The staff were first rate and nothing was too much - any issues were sorted... More 

Helpful?
1 Thank Ian B
Management response:

Thank you for taking the time to give us your comments regarding your stay with us recently. Your compliments will be passed along to our associates and we look forward to welcoming you back to Oakwood Residence Beijing on future visits. We thoroughly enjoyed hosting your group here in June! More 

Gympie, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 2, 2012

From my arrival to my departure 4 weeks later, I experienced the most sincere and helpful service from the Front Desk and Housekeeping Staff and was at all times made to feel very special and cared for during my stay. The assistance with all my tour needs were most efficiently and professionally dealt with and I had many excellent dining... More 

Helpful?
Thank Evelyn A
Management response:

Thank you sincerely for the fantastic compliments regarding your stay here at Oakwood Residence Beijing. I will most assuredly pass along your positive comments to the management and all our associates. I hope we can serve you on future visits to Beijing! More 

A TripAdvisor Member
3 of 5 stars Reviewed June 19, 2012

Overall the quality is good but not as good as you would expect given the price. Customer Service I stayed for 3 months and when I checked-in I asked if I would be able to check-out a couple of days early and was told no problem. After my first month I checked again and again was told no problem, but... More 

Review collected in partnership with Oakwood

Helpful?
Thank A TripAdvisor Member
Management response:

I do apologize for the incorrect information you had received from our front desk reception associates. As you were on a long stay contract (3 months) our policy is to charge for the full term of the contract period. I reviewed this with our Front Office Manager and he has carried out further training with all associates. Concerning the point... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Experience the comfort of a contemporary home at Oakwood Residence Beijing. Oakwood Residence Beijing offers 406 fully equipped luxury apartments ranging from studios to four bedroom penthouse and terrace apartments, all exquisitely furnished in elegant and stylish decor. Enjoy a modern lifestyle with our fitness center and lighted tennis courts, health and beauty day spa, business center and beautifully landscaped private gardens. Choose to dine in your own apartment or in our Mediterranean or Chinese restaurants or enjoy our 24 hour in-room private dining service. ... more   less 

Additional Information about Oakwood Residence Beijing

Address: NO. 8 Dong Zhimenwai Byway, Beijing 100027, China
Location: China > Beijing > Beijing Workers' Sports Complex
Price Range: $148 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oakwood Residence Beijing 4.5*
Number of rooms: 406
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Also Known As:
Oakwood Residence Beijing Hotel Beijing
Oakwood Residence Hotel Beijing
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