I am an old and regular customer of the Rosewood hotel. I stayed 2 nights from 24 to 26 November at first with 2 other friends (in other rooms) to which I had recommended the Rosewood hotel and who were first time customers. I asked the reception to prepare for my check out at 2 pm on the 26th and take down my luggage as I went to eat at the restaurant of the 3rd floor. But they apparently didn't proceed to the check out. At 5pm, as I was in the lobby, I decided to stay one more night in Beijing. I went to the reception, asked for my invoice for the first 2 days which I signed. In the same time, I checked with the front desk manager whether he had another room to offer me than the one I stayed previously, which I was not very satisfied with. He said to me he'd find something for me, and in the same time I made a new reservation on C-trip for one more night. As always, the reservation was cancellable on C-Trip before check in. To my greatest stupefaction, the front desk manager offered me the same room as the last two nights, unless I paid extra money for an upgrade. I was pretty shocked by the answer I got, and I said that in that case I'd like to cancel the reservation I had made a few minutes earlier in front of him. But his answer was, that I could not cancel the reservation anymore, as it had been confirmed by the hotel, while I was at the front desk talking to him, and that i would be charged for a third night if I didn't stay at the hotel, in that room I specifically asked not to be in. I was extremely shocked by what I consider a swindle. I decided to immediately leave the hotel and continue my stay in the Park Hyatt in which I received a better service, a better view and brand new facilities for the same price. I received an email confirming that I had been charged an extra-night, whereas I hadn't even yet checked in or paid, the money being taken illegally, apparenty from the deposit of my previous stay. This was my last time in this outmoded and ageing hotel, which was once one of my favorite hotels and top destination in China, and which I recommended to so many people in the past 6-7 years. Such a disappointment!…
Impeccable service from the hotel. Stayed for a business trip and I received fantastic attention to detail and a very warm and personal service from Ivan, the foreigner guy at the reception, he truly went beyond my expectations assuring everything was perfect during my stay. The lobby bar is very cozy and the cocktails at MEI amazing ...Definitely I will come back !!!
Stayed here form husband’s birthday. We stayed in the Manor Suite which gave us club access and a spacious suite. The suite was beautiful with high end fixtures and fittings - as you would expect from a 5 star hotel. Great views over the CBD and in walking distance of restaurants etc. One of the perks of the room was afternoon tea, cocktails and finger food in the early evening and breakfast. The service was impeccable too. A very special hotel
A perfect stay ! A gréât place to stay ! A fantastic team ! A amazing food If you go to Beijing have to stay here it’s really amazing place with a perfect palace welcome and sévices ! Thanks to all of them Will come back
The hotel location and decor are good. Thanks for the upgrade. The room is clean and tidy. The food at the lounge is bad. Amazing pool, average breakfast. Service needs to work on. It ain’t my first Rosewood hotel, it sure won’t be my last one.