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Swissotel Beijing Hong Kong Macau Center

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Swissotel Beijing Hong Kong Macau Center
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1,233 Reviews from our TripAdvisor Community

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Showing 723: English reviews
Hong Kong, China
Level Contributor
139 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Honestly disappointed. This place needs some important improvement, structural, furnitures, rooms, bathrooms, etc... and the food too. I only ordered once one Ceasar salad and what you get is a an horrible pile of salad with some oily bread cubes the whole full of sauce like if they'd cover everything: result, terrible and never ever again. Location though is good.... More 

Helpful?
Thank Innovation Sola... R
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed for 3 nights. Unfriendly staff at check-in, outdated hotel in general, gym and pool as well. Room was ok size-wise but outdated as well. The breakfast buffet was excellent with friendly staff. In general the staff doesn't speak English which is kind of amazing for an international 5* Hotel. We would not stay there a next time unless... More 

Helpful?
Thank Michael F
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is in a central location so is good for sight seeing . Most sights within 15 minutes, subway right outside the hotel , but also has a good supply of taxies at any time. The location has good places to eat (but not for breakfast) so you are limited. I would not rate the hotel as a five... More 

Helpful?
Thank 316jenniel
Melbourne, Australia
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Firstly, my stay was comfortable and without problems. I would be happy to stay there again. Staff were friendly and helpful with most (not all) being able to speak some English. Biggest pro is that there is a subway station right out the front and it is situated on one of the main lines for getting around town. Hotel was... More 

Helpful?
Thank Ro-Br-Jo
Warrington, United Kingdom
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a long weekend on a recommendation & was not disappointed. The hotel is conveniently located right next to a subway station & there is a Starbucks & McDonalds around the corner which we used for breakfast as the hotel's breakfasts are over priced. Decent air conditioned rooms with Wi-Fi just what you need after spending the day... More 

Helpful?
Thank ralph j
Toronto, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Right outside a subway station, convenient for travelers, though not a lot of options for breakfast in the neighborhood. Air conditioning doesn't work well at all. My room doesn't go below 28 in a typical Beijing summer afternoon. That's a shame for any hotel above 3 stars!!! Booked king bed room but got switched to double, because "we ran out... More 

Helpful?
Thank S G
Mani M, Manager at Swissotel Beijing Hong Kong Macau Center, responded to this review

Dear SG, Thank you for staying with us at Swissotel Beijing. I am sorry you were not happy with the temperature in the room. We are setting up new digital thermostats in our guest rooms to allow our guests easier access to check on the rooms temperature however our engineering department verified that hotel temperature was below 20 degrees however... More 

Fresno, California, United States
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We booked two executive suites. The hotel is well situated, very beautiful hotel with exceptional staff services. All the staff are well trained and well spoken with excellent command of the English language. The towels and bed linens are well cleaned with fresh slippers. But, unfortunately, that's all folks! The rooms are HOT due to bad AC (air conditioning). The... More 

Helpful?
Thank Paul K
Mani M, Manager at Swissotel Beijing Hong Kong Macau Center, responded to this review

Dear Paul K, Thank you for staying with us at Swissotel Beijing. I am sorry you were not happy with your room. Its actually the first time I receive a complaint about our executive suites. We will check on those rooms and make sure the air conditioning unit and the rest of the issues you brought up will be rectified.... More 

Bern, Switzerland
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here a second time after 2014. facilities the same, wad happy (again) about the beer garden. The hotel might officially be 5 stars but is a bit old --> still in good shape though The plus that counts the most is the subway station RIGHT in front of the hotel, giving you easy access to the whole city.

Helpful?
Thank domra
East Riding of Yorkshire, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

On the face of it, the hotel looks pretty cool and imposing from the outside, right next to a subway station so perfectly placed for getting about. That's where the positives end i'm afraid. We really didn't enjoy our 3 night stay. The desk staff are very unwelcoming, have very poor English language skills (which is unacceptable for a supposed... More 

Helpful?
1 Thank Clare W
Mani M, Manager at Swissotel Beijing Hong Kong Macau Center, responded to this review

Dear Clare, Thank you for staying with us at Swissotel Beijing. I am sorry you were not happy with your stay at our hotel. I looked over your reservation and found you had purchased an executive room with the lounge access for two. Most of our guest have enjoyed the rooms and access to our lounge and we normally do... More 

Newcastle, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

AC in room does not work, Beds too hard, Staff very polite but have are inflexible and possible capable. Check in and checkout takes forever. Allow 30 minutes if you need to catch a flight. Nice hotel. Overall probably a good 3 star hotel with nice 5 star marble bathrooms. Restraunt has big menus but when you order, 40% not... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank romantic25
Mani M, Manager at Swissotel Beijing Hong Kong Macau Center, responded to this review

Dear Romantic25, Thank you for staying with us at Swissotel Beijing. I am sorry you were were overall disappointed with our services. We have some new process required by the government that some times might put our timing a bit off but I am sure 30 minutes is a stretch. Our staff try their best to be as flexible as... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
European style and warm Asian hospitality characterize this charming downtown hotel. You will love the personalized service, fine dining created by chefs from all over the world, efficient business support and those extra touches for which Swissôtels are renowned. Truly international staff and clientele, located in the commercial and diplomatic district. ... more   less 

Additional Information about Swissotel Beijing Hong Kong Macau Center

Address: NO. 2 Chaoyangmen North Main Street, Beijing 100027, China
Location: China > Beijing > Beijing Workers' Sports Complex
Price Range: $79 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Beijing Hong Kong Macau Center 4*
Number of rooms: 430
Reservation Options:
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Also Known As:
Swissotel Beijing Hotel Beijing
Swissotel Hotel Beijing
Beijing Swissotel Hotel
Hotel Style:
#39 Spa Hotel in Beijing
#45 Best Value Hotel in Beijing
#48 Family Hotel in Beijing
#61 Luxury Hotel in Beijing
#80 Business Hotel in Beijing
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