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Hotel Jen Upper East Beijing(A Shangri-La Hotel)

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#52 of 6,069 Hotels in Beijing
Certificate of Excellence
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Hotel Jen Upper East Beijing(A Shangri-La Hotel)
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499 Reviews from our TripAdvisor Community

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Showing 308: English reviews
pune
Level Contributor
70 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for 2 nights as a part of group..this hotel is generally ok with comfortable rooms and amenities. The access to the elevators with room keys often posed problems and did not work many times. Buffet breakfast was good but as a large group was staying there was rush at all counters and replenishment was not in time. The hotel... More 

Helpful?
Thank shankyt
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear shankyt Thank you for taking the time to share your stay experience with the TripAdvisor community following your recent stay. We had worked on your comments pertaining to the lift access. Our apologies for the inconvenience this may had caused during your stay with us. Hope this experience will not deter you from giving us another chance on a... More 

Shanghai, China
Level Contributor
12 reviews
9 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

As a preface I stayed here because my flight was cancelled and this is the airline the hotel chose. I'm not sure if the bad customer service was representative of the hotel normally, or if it was just due to the large number of sudden guests. So it's close to the airport, but a bit isolated. There's not really any... More 

Helpful?
Thank cstravel2016
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear cstravel2016 Thank you for taking the time to share your review following your last stay with us. We very much appreciate your feedback although we were concerned to read about your experiences with our in room dining. I have asked our Food and Beverage Manager to investigate the events you describe to understand exactly what took place and how... More 

Frederiksberg, Denmark
Level Contributor
9 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Nice Big rooms, very comfy bed. Evening buffet in Restaurant very good. 20 mins walk to nearest metro station, very safe to use. Wifi is good too - for local shopping bargains, i recommend Pearl Market.

Helpful?
Thank JesperFRB
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear JesperFRB Thank you for your review, glad to hear that you enjoyed your stay with us and have a good time in our cafe. We had specially arranged the daily shuttle service to cover the Pearl Market as it gives our guests the best shopping bargains there. We look forward to welcoming you back on your next visit to... More 

Hythe, United Kingdom
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I like this hotel. Tall entrance hall and reception. Warm welcome from all staff . Friendly and sincere. Restaurant upstairs Super but buffet dinner was good value and a good selection. Gym has all you needed and poll looked clean. Only downside a little out of town. About a hour drive.

Helpful?
Thank Deryl G
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear Deryl G Thank you very much for choosing to stay at Hotel Jen Upper East, Beijing. We are delighted you had an excellent stay with us and very much enjoyed our restaurants. To get to town, we do provide complimentary shuttle services to Beijing's major shopping centre and city interests; also the subway is located about 15 minutes walking... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Beautiful hotel. Clean and easy to get to. Rooms are great. Clean and modern Restaurant and Buffet was great. Staff were friendly. Rooms were thoroughly cleaned every day. Gym and pool were well maintained. Not your usual basic hotel gym. This has the full kit. Sauna included!! Highly recommend!

Helpful?
Thank William Z
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear William Z Thank you for your kind note on tripadvisor.com We are very much honored to have you staying with us. We are much flattered also to know about all your praises in regards to our facilities and services. We do indeed invest a lot of time and effort to ensure our facilities are well maintained for all our... More 

israel
Level Contributor
165 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice modern design, room very comfortable. Almost a 5 star- the only minor cons:- 1) in my room there was a shoer in the bath- noot a shower unit. 2) bit short of comfortable sitting in the lobby. sat in "lobby lounge" and wa stold i had to make a purchase. I think a 4 star hotel should have comfortable... More 

Helpful?
Thank kibbutznik_9
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear kibbutznik_9 Thank you for sharing your stay experience with the Tripadvisor community. We are glad to hear that you enjoyed your stay with us and appreciate your feedback on the service which we will certainly look into making further improvement. Though the hotel is not centrally located in Beijing, we do have daily shuttle bus which brings you to... More 

Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed 2 weeks ago

The internet link was frequently disrupted and overall poor had a lot of issues to have a chat, the value for money of the club lounge was poor. However the rooms were clean and neat and the conciser was good.

Review collected in partnership with shangri-la.com

Helpful?
Thank Sakthi-galactic
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear Sakthi-galactic Thank you for staying with Hotel Jen Upper East Beijing for your recent visit to Beijing. I appreciate you taking the time to review us on Trip Advisor. I am delighted to learn that you like the cleanliness of our room and concierge services. With regards to Internet, we have fast wireless and wired complimentary internet, so either... More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel. However, they did not advise prior to arrival theyd be pre auth-ing 500rmb per night as well as the room charge. That was 1000rmb i did not have access to for my stay. They seemed to have difficulty in realising not everyone has spare cash while visiting, and that blew the budget right out, putting other activities at... More 

Helpful?
Thank Bridget W
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear Bridget W Thank you for taking the time to share with us your stay experience. We very much appreciate your feedback on your time with us although we were concerned to read about your experiences at check in. I have asked our Front Office Manager to investigate the events you describe to understand exactly what took place and how... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Fairly soulless in the middle of nowhere. No wifi signal in outside areas. Room key access in lifts has probably a 90% failure rate. Such a pain. Not even sure why this function is necessary given the isolation of the hotel. Rooms are fine. Just fine. Not somewhere that is going to make an impression.

Helpful?
Thank AHB1978
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear AHB1978 Thank you for choosing the Hotel Jen Upper East Beijing for your recent visit to Beijing. I appreciate you taking the time to review us on Trip Advisor. With regards to Internet, we have fast wireless and wired complimentary internet, so either there was a specific problem with your room or perhaps accessing sites that are currently unavailable... More 

Nuremberg, Germany
1 review
5 of 5 stars Reviewed 3 weeks ago

I have been staying here on a long term business delegation for 3 months and I enjoyed every day if it. English speaking and very friendly staff that provide great service. Helpful reception desk and bellboy. Rooms are spacious, clean and well taken care of. You get 2 bottles of water everyday, have room service available and also sometimes you... More 

Helpful?
Thank Wolfram K
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear Wolfram K What a wonderful and detailed review! Thank you so much for taking the time to tell us about your stay at Hotel Jen Upper East and we are thrilled that you had such a great stay with us in Beijing. We are so happy that you had the chance to take advantage of all the amenities the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Near Hotel Jen Upper East Beijing(A Shangri-La Hotel)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Upper East Beijing, managed by Shangri-La Hotels and Resorts, is strategically located in the north-eastern area of Beijing's central business district, just 20 minutes from Beijing Capital International Airport and the new China International Exhibition Centre. Well positioned between the Third Embassy District, Wang Jing Hi Tech Park and Lido Place, the hotel features 403 guestrooms and suites, two designer restaurants, one bar and one lounge, and 11 secluded venues devoted to private dining. The hotel enjoys open views of the adjacent park and city skyline and offers guests a peaceful and quality environment. Close by is the fashionable 798 art district, Sanlitun Village, the Bird's Nest and the Water Cube. The hotel's Jen's Space, Grand Ballroom and 15 flexible meeting rooms are all fitted with the latest conferencing systems, making it an ideal choice for meeting, incentive, conference and exhibition (MICE) participants and delegations. ... more   less 

Additional Information about Hotel Jen Upper East Beijing(A Shangri-La Hotel)

Address: 2 Dongsihuan Beilu, Chaoyang District, Beijing 100016, China (Formerly Traders Upper East Hotel,Beijing)
Location: China > Beijing > Jiuxianqiao
Price Range: $79 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Upper East Beijing(A Shangri-La Hotel) 4*
Number of rooms: 403
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Shangri-La Hotels and Resorts, Orbitz, Expedia, TripOnline SA, Odigeo, Priceline, Travelocity, Agoda, HotelTravel.com, Hotwire, Cheap Tickets and Jetsetter so you can book your Hotel Jen Upper East Beijing(A Shangri-La Hotel) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#31 Business Hotel in Beijing
#32 Spa Hotel in Beijing
#42 Family Hotel in Beijing
#46 Luxury Hotel in Beijing
#52 Romantic Hotel in Beijing
#59 Best Value Hotel in Beijing
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