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Reef Hotel

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Reef Hotel
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347 Reviews from our TripAdvisor Community

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Showing 245: English reviews
2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Visited there for business and their bathroom was a mess! Sinks were rusty, towels looked like rugs and I ended up never using them. The ground floor rooms weren't appealing and even asked to be changed room the following day. The compound was clean, the pool too, beautiful beach.. But something has to be done about the room service. It's... More 

Helpful?
Thank Magdah J
tenga, General Manager at Reef Hotel, responded to this review

Thank you for your comments. Some positive and some negative. I notice that this review is made almost 1 year after your stay in september 2015, and this has just been posted in August 2016. Since then the hotel has continued to have a very significant renovation to the rooms and you can be assured of a fine bedrooms and... More 

The Hague, The Netherlands
Level Contributor
1,118 reviews
208 hotel reviews
common_n_hotel_reviews_1bd8 583 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We visited the reef hotel primarily for the associated kitesurfing centre, the Reef Kiteboarding Centre which is located in a small stone building at the left foot of the hotel. Kitesurfers can make use of the fine hotel toilet facilities and there is a lovely beachfront bara s well where evening parties happen.

Helpful?
Thank Hermes_NL
Trier, Germany
Level Contributor
1 review
3 of 5 stars Reviewed July 6, 2016 via mobile

Beautiful place to be. Nice service and the live band at night plus the disco was just so lovely. We met Friendly people too. We felt like that was the place to be. We felt so bad when we had to go back home to Germany. All was just so beautiful. We loved the food that was just so original... More 

Helpful?
Thank nyarmusungu
Nairobi, Kenya
1 review
1 of 5 stars Reviewed June 21, 2016

The rooms are a mess.bathrooms n And Interior have rust all over and housekeeping team need to Check first if guest have Check out first before opening the door for cleaning.though the buffets for breakfast n dinner are amazing.

Review collected in partnership with this hotel

Helpful?
Thank 308carolinen

Travelers are raving about these Mombasa hotels

San Francisco, California
2 reviews
5 of 5 stars Reviewed June 9, 2016

This place is located in a nice neighborhood. You get to drink very good wines and the staff are very welcoming, professional. I love the place and their delicious samoussa with an incredible coconut dip. A must do in Mombassa

Helpful?
Thank Sugi T
tenga, General Manager at Reef Hotel, responded to this review

Thank you Sugi for your kind comments. Indeed our samousssa and coconut dip is a favorite for many guests, and a home made recipe, famous in Mombasa. More 

London, United Kingdom
1 review
2 of 5 stars Reviewed May 10, 2016

The room was dirty and no air-conditioning. An power outrage is supposed to made air-conditioning too larger load for the genset. fan not working too. Request for a new room has to be authorised by the manager. Reception was rude. Food mediocre However free late check out was possible. invoice was not give as booked through internet booking sites. No... More 

Review collected in partnership with this hotel

Helpful?
Thank kanishkat2016
Cairo, Egypt
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 1, 2016 via mobile

Rooms are ok, target superior rooms they are a bit better than standard rooms both are a bit poor. Good animation team and pool activities. All inclusive basis is amazing. Food is ok sometimes a lot of local food. Amazing location, pool, and ocean view.

Helpful?
Thank Amir H
1 review
1 of 5 stars Reviewed April 30, 2016 via mobile

The worst hotel and service received. They dont take care of tourists. Everything is an issue. Read review on Facebook. Managent made assumption rather than asking. No meals provided where special request were made 4 weeks on advance.

Helpful?
Thank Chad K
tenga, General Manager at Reef Hotel, responded to this review

Dear Chad K. In our conversation on face book, we responded to your comments . We have the privilege on our FB page to delete any conversation that is not complimentary, but we do not do that as we stand by our management and our reputation. We accept critisism and we strive to improve. I need again to return to... More 

Nairobi, Kenya
1 review
2 of 5 stars Reviewed April 23, 2016

Poor customer service Their lamb/beef was not fresh frozen for a long time Their buffet was not up to the 4 star hotel standard. I had been booked for a honeymoon just to be given a standard room. Have no intention of going back there

Review collected in partnership with this hotel

Helpful?
Thank robertgD3804QR
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 22, 2016

The Reef Hotel AI Package is great deal for money, getting full points for food and snacks, entertainment (their animation team gets top score for the morning session water aerobics) and the bar team is quite fun with fast service. Where Reef messes up, and messes up greatly is the lady they have at the front desk who does room... More 

Helpful?
4 Thank Rachel M
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Reef Hotel Mombasa is a friendly, relaxed Hotel, professionally managed since 40 years by the same family to serve a mix of international and resident guests. The hotel offers a combination of resort facilities for beach holidays, as well as business services including conference rooms and corporate business facilities. The Reef Hotel Mombasa is conveniently situated on the white sandy beaches of Nyali overlooking the beautiful Indian Ocean. We are adjacent to the very best shopping areas, clubs, restaurants and golf courts and only 7 kilometres north of Mombasa city centre. The original Reef Hotel Mombasa was built in 1972. The hotel just had a significant renovation and has re-opened with new designed rooms and public areas. Reef Hotel rooms are air-conditioned, each with its own bathroom, balcony, telephone extension and TV. Buffets are the traditional way we serve meals with a international mix of cuisine. Enjoy our romantic candle-lit dinners on theme nights (African, Chinese, Lebanese, Indian, International, etc) and regular barbeques. A choice of 3 restaurants and 4 bars, and water sports directly on the beach assure you that the Reef Hotel Mombasa is ready for your holiday. With regular entertainment by our resident live band and disco, 3 fantastic swimming pools, Jacuzzi, tennis courts, relaxed sun-bathing and elegant evenings; yours will be a very special holiday in Reef Hotel Mombasa. ... more   less 

Additional Information about Reef Hotel

Address: Nyali beach | off Mount Kenya Road, Mombasa 82234-8010, Kenya
Location: Kenya > Coast Province > Mombasa
Price Range: $79 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Reef Hotel 3*
Number of rooms: 146
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Also Known As:
Reef Hotel Mombasa
Hotel Style:
#12 On the Beach Hotel in Mombasa
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