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Fairmont Mara Safari Club

Travelers' Choice award winner
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C14, Keekorok | P.O. Box 58581, Maasai Mara National Reserve, Kenya
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424 Reviews from our TripAdvisor Community

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Showing 373: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I was at the Fairmont on the weekend from 15th July to 18th July and all I have is appropriation from all the way from the sales team in Nairobi to the staff at the hotel I would like to specially single out the following Rosemary and Mildred from the sales office John mbugua rooms division manager Joshua the room... More 

Helpful?
1 Thank Patrick W
Geoffrey O, Rooms Division Manager at Fairmont Mara Safari Club, responded to this review

Dear Guest, Thank you very much for taking the time to share the experiences of your recent stay at Fairmont Mara Safari Club. We are so glad that you had a great weekend with us enjoying several aspects of the Resort from the attention to details while making your reservations, the personalized and engaging services offered by my colleagues as... More 

New Delhi, India
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I don’t often give 5 stars for a rating on Trip Advisor but the Fairmont Mara Lodge deserves every one of these stars, and then some. From the welcome at the Ngerende Airstrip to the greeting of the Reception Staff at the hotel, after a short drive, gave a feeling of truly being welcome. The introduction to the “tent” facilities... More 

Helpful?
Thank MGOMEZULU
Geoffrey O, Rooms Division Manager at Fairmont Mara Safari Club, responded to this review

Dear Guest, Thank you very much for taking the time to share the wonderful experiences of your recent stay at Fairmont Mara Safari Club. We appreciate your candid review of the memorable experiences you had with us from the welcome upon landing, the genuine smiles at check in, the great and comfortable tented accommodation overlooking the Mara River, the great... More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

We visited the hotel in July hoping to catch the great wildebeest migration but unfortunately on getting there we realized that contrary to what you are made to believe on the website, the hotel is situated 50km upstream from Masai mara along the Mara river and no migration happens here. So we decided to be covering that distance every morning... More 

Helpful?
Thank Josh K
Geoffrey O, Rooms Division Manager at Fairmont Mara Safari Club, responded to this review

Dear Guest, Thank you for taking the time to share the experiences of your recent stay at Fairmont Mara Safari Club. It is unfortunate that we did not live to your expectations and sincerely apologize for the shortcomings during your stay with us and especially with the park fee charges which in your view were not clearly highlighted at the... More 

Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Starting from arriving at the Hotel till the end of the trip we had amazing experience. We stayed two nights and had a pleasant stay. Tents were well managed. The open breakfast area facing the river front is very refreshing with the back ground sound of Hippopotamus.. Limited Indian food were available but satisfactory.. Safari was well managed and seen... More 

Helpful?
Thank Sunil J
Geoffrey O, Rooms Division Manager at Fairmont Mara Safari Club, responded to this review

Dear Guest, Thank you for taking the time to share the amazing experiences of your recent stay at Fairmont Mara Safari Club. We appreciate that you had outstanding experiences from the welcome upon landing, great tents, great outdoor meal experiences by the bank of the Mara River as you watch the river animals below as well as the great game... More 

Buchs St. Gallen, Switzerland
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We had the chance to visit the Fairmont Mara Safari Club two times already. All we can say is that it is just wunderful. A unforgetable place and more than this,so many nice peoble doing their very best to make you feel comfortable and maybe home, as we did ! We are already looking forward to our third stay, soon... More 

Helpful?
Thank Irene E
Geoffrey O, Rooms Division Manager at Fairmont Mara Safari Club, responded to this review

Dear Guest, Thank you very much for taking the time to share the wonderful experiences of your return stay with us. We are glad that once again you had an unforgettable experiences at Fairmont Mara Safari Club; enjoying our great hospitality and genuinely engaging services from our staff who makes you feel very comfortable. Thank you for the great feedback... More 

Cairo, Egypt
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 25, 2016

Since we are travel agents and have been recently on inspection trip end of May 2016 to assure our International customers will find the comfort, amusement and quitness. On our way in the Masai Mara and during our game drives, we didi not miss the opportunity to make a stop of couple of hours at the Fairmont Mara Safari Club... More 

Helpful?
1 Thank Gamal E
nancy_njoroge, Administrative Assistant at Fairmont Mara Safari Club, responded to this review

Dear Valued Guest, Thank you for taking the time to share the experiences of your recent stay at Fairmont Mara Safari Club. We are glad that you had an amazing stay with us from enjoying; the superb location. amazing tents with comfortable units, top notch food and engaging service. Thank you for the great feedback and we welcome you back... More 

San Francisco, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed June 23, 2016

The lodge offers nice tents/rooms, mine had a lovely view overlooking the hippos hanging in the river below. I would love to say this is a lodge I would return to but it is not! The food was the worse I've ever had anywhere in the bush. Breakfast is a buffet which is fine except the selection was limited compared... More 

Helpful?
Thank Linda V
Geoffrey O, Rooms Divison Manager at Fairmont Mara Safari Club, responded to this review

Dear Guest, Thank you for taking the time to review the experiences of your recent stay at Fairmont Mara Safari Club. We appreciate your candid feedback of the overall stay experience which unfortunately fell below your expectations. I would like to personally apologize for the missed opportunities you highlighted in our food and service sections. We continually try to do... More 

Kijabe
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 19, 2016

We have stayed at Mara Safari Club many times over the past 20 years. Consistently, our experience has been superb. This is not because of the location nor the game viewing, although both are excellent. It is because of the staff. On this trip, Evans and Peter were standouts. On other trips, others. Twenty years ago, our 4WD had a... More 

Helpful?
Thank Dan C
Geoffrey O, Rooms Division Manager at Fairmont Mara Safari Club, responded to this review

Dear Guest, Thank you for taking the time to share the experiences of your recent return stay at Fairmont Mara Safari club. We are glad that we have consistently 'wowed' you with the impeccable services offered by our highly engaged staff during your stays at our Resort and we appreciate your great feedback of the memorable experiences you once again... More 

Brighton, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 19, 2016 via mobile

This hotel is amazing on every level. I recently took a small group here as a incentive/reward and it surpassed all my expectations, which are high considering that I have been an event manager for 20 years! The hotel itself is in a stunning location which epitomises lodge/luxury tent life. The lodge is warm and welcoming at all times with... More 

Helpful?
Thank Brighton1976
Geoffrey O, Rooms Division Manager at Fairmont Mara Safari Club, responded to this review

Dear Guest, Thank you for taking the time to share the experiences of your recent stay at Fairmont Maasai Mara! We appreciate your candid review of the incredible and memorable experiences you and your group had with us. We are glad that we surpassed your expectations and that you enjoyed our location, the fabulous food, the impeccable service, the luxurious... More 

Nairobi, Kenya
Level Contributor
99 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 17, 2016

This is probably one of my best locations in Kenya. The rooms/tents face the Mara River so you occasionally get reminded by the hippos noise that you are in the bush! The food choice and quality is good and the service is great! The location has beautiful gardens and there are three options for game drives within the day.

Helpful?
1 Thank DennisKeya
Geoffrey O, Rooms Division Manager at Fairmont Mara Safari Club, responded to this review

Dear Guest, Thank you for taking the time to share the experiences of your recent return stay at Fairmont Maasai Mara! We appreciate your great comments of our location, luxurious tents by the Hippo filled Mara river, great food choices and quality, the top notch service levels by our team as well as the amazing game viewing experiences. Thank you... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Internet
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Internet
Services
  • Airport Transportation
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about Fairmont Mara Safari Club

Address: C14, Keekorok | P.O. Box 58581, Maasai Mara National Reserve, Kenya
Location: Kenya > Rift Valley Province > Maasai Mara National Reserve
Price Range: $628 - $1,083 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Mara Safari Club 4*
Number of rooms: 50
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Also Known As:
Fairmont Mara Safari Club Hotel Maasai Mara National Reserve
Fairmont Mara Safari Hotel
Mara Safari Club
Fairmont Masai Mara National Reserve
Masai Mara National Reserve Fairmont
Fairmont Mara Safari Club Kenya/Maasai Mara National Reserve
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