Facilities were great , food was great , staff was friendly and helpful with excellent English. Lots of animals and a knowledgeable driver. The grounds and tents were immaculate The location over looks a river with hippos and monkeys frequent the area. The wake up calls include a hot pot of coffee and little cakes! HIGHLY RECOMMEND
This being my third time I am visiting the hotel, I have always liked the hotel and enjoyed staying at the hotel because of its proximity, its staff are very good and very active, good in providing service.
We had a great romantic couple stay at the Mara Safari Club. The great tents were very comfortable and beautiful. It is amazing to sleep some feet above the Mara river and hear the hippos in the evening. And Ntayia made sure our room was in perfect condition by the time we came back from our game drive every morning. Great service. I want give a special shout to that great staff they have. Our wonderful game drive guide, Lekoko always tried to accommodate our wishes to try find specific animals without missing every single opportunity to show us something new and exciting every time we went out. Along with Mike and Richard that guided and protected us in a very recommendable Nature walk experience. Dennis, Danson, Regina, Gerald at the bar and the great Chefs and kitchen staff made our meals such a great experience. They even made sure we had mango and avocado for every single meal after a brief friendly conversation with them when we told them how much we enjoy them! We were moved by how attentive they were during our time there, furthermore when they brought a nice ginger tea to soothe my wife’s sore throat. We had also a great experience with our massages with the professional and excellent service of Patience, our masseuse. I also want to mention the great attention and treatment from the reception personnel and the general manager, Steve. He approached us regularly to make sure our experience was meeting our expectations at all times. We enjoyed greatly our experience at the Fairmont and look forward to coming back and greet all those great people that took care of us there.…
The experience was beyond our expectations, we were wowed by almost everything and everyone😊. The standards on food, house keeping, game drives and the rest of the amenities are just perfect, we are already looking forward to sending our guests your way to experience the same. Special thanks to you for the kind offer and to Mr Stephen Kiriga and his team for the incredible pampering (can't forget to mention Mike the guide, Mercy at the Front Office, David, Wilson, Nancy, Sammy the house keeper, Regina F&B among others)...amazing team. We will be back!
Our family traveled to Kenya to celebrate my daughters graduation. We chose Fairmont for our entire stay in Kenya (Nairobi and Safari) and did not need a tour operator as they arranged all of our transportation and flight needs. The Safari camp was a dream come true. The facilities were amazing, luxurious (and was a tented camp), and the staff was generous and could not do enough to ensure they we were comfortable and happy. Our safari guide, Tony was incredible and we consider one of the best parts of our trip. See photos below. We had multiple game drives, incredible cultural experiences with the Maasai tribes and Siberia food. We will come back and I would recommend this 10/10 again!
Genuinely nice staff - who go above expectations in service. The food was excellent and the Safari guides are very well informed. Would highly recommend the Fairmont to be included in your visit to Kenya.
Form our arrival to our departure everything was great. The staff, the food, the service and of course the accommodations were all exceptional. The location and ambiance was also great. A good value for your money!
The tent was lovely. Clean, spacious and with a clear view of the hippos from the terrace. Housekeeping ever so immaculate. The food was delicious. Fresh produce from the garden which the chef was kind enough to show us. Not a single meal was prepared to less than perfection. The game drives did not dissapoint. We missed the leopard but got face-to-face with every other animal on the savannah. This would in itself qualify for a flawless recommendation. But the best is yet to come: The staff. Such lovely, warm and genuine people who saw to our every need. We travelled with our daughters aged 2 and 3, and they keep saying that they miss Moses and Victoria whom where our guide and waiter. The oldest one even cried as we waved to Moses from the plane on the landing strip as we left the best vacation we ever had. We have stayed at many great hotels around the world but never have we felt more at home than we did at Fairmont Mara Safari Club. Thank you guys. We will return.…
It's difficult to put into words the exceptional vacation we experienced while at the Fairmont Mara Safari Club. From pickup to departure at Ngerende Airstrip, it was a series of exemplary statements. Jeremiah made our daily Game drives enjoyable, interactive, and he managed to find every animal we wanted to spot. Benson took care of our room needs with an ease and we never wanting for anything. Lately, Gerald in the bar made enjoying a drink and a light conversation the highlight of my day. The entire staff were exceptional and seemed to encourage interaction and making sure we had everything we needed. Our experience is one we hope to repeat in the future as we were sad to leave after 3 nights.
it was awesome, lifetime unforgettable... right from booking the fairmont club and from Nairobi till Masai mara. and back, The nature is saved by the people and this is our responsibility which is respected there, i just love that..
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