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Silver Springs Hotel

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Silver Springs Hotel
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191 Reviews from our TripAdvisor Community

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Showing 168: English reviews
London, United Kingdom
Reviewed December 25, 2014

I stayed here this month on my way back to UK having visited family. I had an upgrade of room before I checked in! The reception staff and bell hop were very professional and made me feel welcome. The room was clean, spacious with A/C. Food was delicious with plenty of variety. The hotel staff were very pleasant and friendly....

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Helpful?
Thank Rozlin H
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, I would like to thank you for your kind words regarding your recent stay at Silver Springs Hotel. We are so happy to hear that you felt at home and had a good time at our hotel. We are looking forward to having you and your friends soon, Sincerely, Shadrack Wawire General Manager.

Kent, England
Reviewed December 23, 2014

I stayed here with my husband 8th - 13th Nov. The hotel was booked for us by the dental school which I was visiting. It was our second visit. Last time we were greeted by the Operations Manager, Shadrack Wawire, during our stay who organised a late check out for us. We contacted him directly prior to our recent visit...

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Helpful?
Thank SNDRPRKR
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for choosing Silver Springs Hotel whenever you visit Nairobi and also for taking the time to write a review. We are glad to hear that you enjoyed your stay with us. Silver Springs aims to provide a truly unique experience and we are thrilled that we were able to meet your expectations and promise to exceed...

Ireland
Reviewed November 16, 2014

Great hotel. Good location with easy access to city centre. Friendly, helpful staff. Decent sized AC rooms. Great menu and food choices. Good WIFI access and helpful IT support. The pool is small but has a lovely space around it for lounging and chilling out. The pool is also located in the centre of the hotel surrounded by glass in...

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Helpful?
Thank Maggiebui
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was a pleasure for us having hosted you as our guest at Silver Springs. Thank you very much for your good and genuine feedback . We are happy to note that you received good service from my team during your stay. We always ensure that we have security all round to guide our guests on where to...

Hargeysa, Somalia
Reviewed November 9, 2014

This is my second time at Silver springs hotel,i stayed for four days for a workshop at your hotel.Good neat and clean rooms ,have a good internet all of the hotel ,good room service and best reception.Staff are very pleasant and helpful. The food variety of choices,i liked it ,I enjoy my quality time using your sauna and steam bath...

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Helpful?
1Thank jama733
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at Silver Springs, and thank you very much for your nice feedback. We are happy to note that you enjoyed our food and great customer care that you got from our staff. I would also like to thank you for your suggestions which as management will have...

Ghaziabad, India
Reviewed September 29, 2014

Stayed for a week for a workshop at Silver Springs Hotel. They have good neat and clean rooms. Have good room service and help desk. Staff is very pleasant and helpful. They provide complementary good internet across whole of property. Have a ok pool but its good sit and relax nearby the pool. Only concern is lack of choice of...

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Helpful?
1Thank saurabhvet
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, We appreciate your suggestion that we provide more choice for the vegetarian food in our hotel. We will ensure that we add more vegetarian food on our alarcate menu. We offer a variety of vegetarian food on the buffet and also have a live Chinese and Indian cooking station that offer the same. Thank you for your insightful...

Brisbane, Australia
Reviewed September 20, 2014

This hotel was booked by our tour company and we were very happy with their selection. The room was fairly small but suitable for a single night and the beds, although sagging a little, afforded a very good nights sleep. The room was airconditioned and with a cool setting the thick doona was perfect. The shower was a bit of...

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Helpful?
Thank Anthony S
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, I am sorry that you experienced a problem with our shower during your stay and kindly accept our sincere apology. We managed to rectify the problem and i appreciate the opportunity to make things right. Thank you for your insightful comments. We look forward to having you stay with us again soon. Kind regards. Shadrack Wawire Operations Manager.

Nijmegen, The Netherlands
Reviewed September 18, 2014

great hotel to start or end your strip. Situated just outside of the hectics of Nairobi. Its comfortable, and has good and clean rooms with good shower. Convienient rooms and good facilities, friendly employees and the hotel has a swimming pool.

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Helpful?
Thank Yvon D
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for having chosen Silver Springs during your last visit. May i take this opportunity to thank you for for taking your time to give us your honest feedback regarding our facility and services in general. I promise you that we will continue to uplift our standards and we look forward to welcoming you again. Kind regards....

Harare, Zimbabwe
Reviewed September 11, 2014

The hotel is conveniently located close to everything you need. Yaya centre is a 5 minutes drive and down-town Nairobi is also 5 to 20 minutes depending on traffic. The front desk staff at the hotel are very friendly and the bellhop makes you feel like you have known him all your life. The standard rooms are small with very...

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Helpful?
Thank Mununuri M
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for sharing with us your experience during your stay with us. We are happy to note that you received good service from our staff and i promise that we shall continue doing so to all our guests so that we can exceed each and everyone's expectations. May i also take this opportunity to assure you that...

Central Bosnia Canton, Bosnia and Herzegovina
Reviewed August 17, 2014 via mobile

Initially, my company booked me in the Silver Springs Hotel, Nairobi, Kenya, where I supposed to stay from 8-30 August 2014, but I checked out after seven days when a Shift Manager, obviously supported by his Operations Manager, started a fishy games inventing additional charges - with obvious intention to "get something" under the table. Namely, my partner was visiting...

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Helpful?
4Thank Robert E
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, We thank you for your feedback and I must apologize for any inconvenience caused to you during your stay. We as a hotel really value the security of all our guests and security is our priority number one and it is an international hotel requirement that any guest visiting the hotel has to register. Regarding the issues that...

Reviewed July 14, 2014

This is a simple, no frills hotel that was suitable for my single overnight stay in Nairobi. It has good security and I felt safe. Rooms were small and simple and included an AC unit which was useful. The bed was comfortable. The hotel was quiet. Their breakfast buffet was quite good and had a large selection including made-to-order omelets....

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Helpful?
Thank Glen P
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for taking your time to share your experience with us. We are happy that you were satisfied with the overall experience during your stay with us and thank you for the compliments regarding our security and food. We really value and appreciate your feedback and look forward to welcome you back soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $99 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
Reservation Options:
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Hotel Style:
#17 Spa Hotel in Nairobi
#24 Business Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Silver Springs Hotel staff and other travelers.
2 questions
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Questions? Get answers from Silver Springs Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are just noisy”
 of 5 bubbles ech0mike, 4 weeks ago | Read review
“the gym overlooks a busy road, Icould run the mill to the rhythm of the passing cars”
 of 5 bubbles R9348LZdanielk, Oct 19, 2016 | Read review
“Stay away from road facing rooms”
 of 5 bubbles AftabAalam, May 18, 2016 | Read review
“quiet floors”
 of 5 bubbles feyg2016, Mar 29, 2016 | Read review
“poolside rooms have a great vision”
 of 5 bubbles Gioko, Mar 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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