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Silver Springs Hotel

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Silver Springs Hotel
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178 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Nairobi, Kenya
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 11, 2015

Getting to the hotel was rather hectic due to traffic gridlock and had limited parking space once we got there. However, the staff was very professional and helped calm my raw nerves having spent over 2 hours to get there. The hotel was clean and the rooms were amazing. The wifi was excellent. The menu was quite good and the... More 

Helpful?
Thank Ndiba
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for having chosen to stay at Silver Springs Hotel the last time you were in Nairobi. I am sincerely sorry for traffic and the parking though we have ample parking it must have been because we hard a big function taking place. Thank you for taking note of our clean rooms, good Wifi, good food and... More 

Kigali, Rwanda
1 review
5 of 5 stars Reviewed November 3, 2015

Very clean and big rooms more especially the suites, managed to stay for 4 nights, really liked the hotel. the one thing i didn't like is that the room was expensive with no iron box. Also managed to have a look on standard rooms before switching to suites and what i didn't like was too much of furniture in them.Otherwise,... More 

Helpful?
Thank K Mary B
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was our pleasure to host you at Silver Springs Hotel. I am really sorry you didn't get an iron box in your room but we do have a Laundry where we provide laundry services though we will also look into the possibility of providing an iron box on request. Thank you for acknowledging the cleanliness of our... More 

Long Beach, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 25, 2015

I pulled into this hotel after a long drive from Tsavo park and was ready for a nice room and a good night sleep. The staff was nice, check in was drama free, food decent and the price was at the time good for the quality of the hotel. Unfortunely when I finally made it to my room I was... More 

Helpful?
Thank Jereme J
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Kindly accept my sincere apology for the bad experience you had on the first day that you checked in as a result of mosquitoes in your room. I have taken measures with my housekeeper to ensure that no windows are left open in the evenings so as to deny mosquitoes access to the rooms. However, we do have... More 

Stone, Staffordshire
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 9, 2015

We spent 2 nights here during our recent visit to Nairobi - both visits were very short as they were stopovers before and after a wedding in Nanyuki - Nice hotel rooms - very comfortable beds We only managed breakfast on the first morning due to leaving times but it was tasty and lots to offer We used the spa... More 

Helpful?
Thank GeorgeBennett
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your honest and sincere feedback. We are happy that you had a tasty and variety of choice to pick on during breakfast and not forgetting the nice rooms. Thank you for taking note of our SPA and its good products on offer and good service in our F&B outlets. It was a honor hosting you... More 

Nairobi, Kenya
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 1, 2015

I stayed the hotel for 3 days from 28-30 September. I came to Nairobi tired from northern Kenya to attend a workshop. I had stayed the hotel four years ago. I was surprised by the pleasant changes. The rooms had been given a new phase of life, more so the beds were more comfortable. Every thing is now brighter. The... More 

Helpful?
Thank Aydrus D
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, I would like to express my sincere gratitude for taking your time to post a timely and honest feedback about Silver Springs. Thank you for having noticed the changes on our facility and i promise you that it is in the best interest of our guests to ensure that we upgrade our facility and products from time to... More 

Nairobi, Kenya
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 24, 2015

For what it is and the price (re expensive Nairobi prices) it is a good friendly, albeit basic hotel. The staff were superb. Good location as not too far from some of the shopping malls, hospital, city, national safari park. Good stop over re business trips, tourists etc.

Helpful?
Thank Miriam G
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your sumarized but detailed feedback about our hotel. We are happy to hear that you enjoyed your stay especially the good location and friendly staff. We are looking forward to your return visit soon. Your sincerely, Shadrack Wawire General Manager. More 

United Kingdom
1 review
5 of 5 stars Reviewed September 2, 2015

Well,right from the inviting spirit we experienced from all the security officers at the gate and hotel entrance.Top 10 security procedures even though l was in and out of the hotel 10 times a day l still had to go through security check each time .The reception staff were absolutely lovely,they had a free spirit to invite you into a... More 

Helpful?
Thank rebecca p
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Silver Springs Hotel and also to write a sincere review. We are happy that our staff exceeded your expectations and made you feel home away from home especially Morris whom i personally passed over your appreciation. We are looking forward to having you with us soon again. Sincerely, Shadrack Wawire General... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 27, 2015

Its a very well maintained hotel and located at very prime area. Enjoyed my stay. Staff was excellent and found very helpful in nature. Food was also very good. I enjoyed the amenities provided by the hotel. Ambiance of the hotel is excellent.

Helpful?
Thank Zulkernain K
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your positive feedback about our hotel and for choosing to stay with us during your recent visit to Nairobi. We really appreciate your valuable comments especially on our location, professional staff, our amenities which met your expectations and the general ambiance of the hotel. We look forward to welcoming you back soon. Sincerely, Shadrack Wawire... More 

Matadi, Democratic Republic of the Congo
1 review
5 of 5 stars Reviewed August 25, 2015

My first stay at Silver Springs Hotel in Nairobi. In three nights, I discovered a sweet place which made my stay happy and pleasant. I can remember the restaurant and room service always smiling and ready to help. Even if I had some problems in English speaking, reception staff was enduring and laid out to come to assistance.

Helpful?
Thank Bansimba M
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you very much for your kind remarks. We will pass them on to our staff as an appreciation. We are looking forward to welcoming you soon. sincerely, Shadrack Wawire General Manager. More 

Nairobi
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 23, 2015 via mobile

Me and my Family had a great afternoon courtesy of the Silver Springs hotel..one being by a Mr Maurice Ndichu at the coffee lounge and another gentleman of whom sadly I have forgotten the name.. Keep it up Silver Springs. G.W

Helpful?
2 Thank George W
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your good comments, it was a pleasure for us to have you and your family as our guests. We are looking forward to welcoming you again. Sincerely, Shadrack Wawire General Manager. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $117 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
Reservation Options:
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Hotel Style:
#15 Spa Hotel in Nairobi
#24 Business Hotel in Nairobi
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