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Silver Springs Hotel

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Silver Springs Hotel
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187 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Reviewed March 29, 2016

For my business in Nairobi I always use this hotel. Friendly staff, the food has been upgraded and is quite nice. Fitness is one of the better ones of Nairobi, quite nice pool (however you shouldn't mind being watched), The only reason why I have not rated the hotel five stars, is the fluctuating WiFi connection.

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Helpful?
Thank Peter B
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your sincere feedback. Sorry for having been inconvinienced by a fluctuation in Wifi connection during your stay but we are working on it in conjunction with our service provider so that this does not happen again. I take this opportunity to thank you for giving us a good rating and also mentioning about good staff,...

Dar es Salaam, Tanzania
Reviewed March 29, 2016

the staff were very friendly and received me well. Good food. Good environment. Stayed on the top floor so it was very peaceful. It was my first time there but I don't regret the experience one bit...

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Thank Fey G
Mombasa, Kenya
Reviewed March 29, 2016

It was a great place to be as I planned my workshop and spent my days we my team mates. A very good working place with rooms that are quite and have a working space with adequate connection point and fast internet.

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Helpful?
Thank Gioko
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank for your remarks about Silver Springs Hotel. We take note that your team had a peaceful time during your meeting and improved Wifi access. We thank you for having chosen our hotel as your preferred meeting place and i look forward to hosting you and your team soon. Sincerely, Shadrack Wawire General Manager.

Kisumu, Kenya
Reviewed March 28, 2016

This is one of my best hotel in the city that l will strongly recommend every body l know from family to Business. The rooms were very soothing and well done. On my fast day l got a great surprise when you personal wrote me welcome letter,l have not seen this even in some so called great hotel like Hiton...

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Helpful?
Thank origamark
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your sincere and genuine feedback. We take note of warm reception and great customer service that you received during your stay. I promise that we will strive to consistently give a better service during your visits if not to exceed your expectations. Looking forward to welcoming you soon. Sincerely, Shadrack Wawire General Manager.

Nairobi, Kenya
Reviewed March 24, 2016 via mobile

The welcome I received at the entrance was friendly. I felt so at is and relaxed. The inside was Beautiful. The room in which we held out meeting was well arranged and spacious. The snacks were so delicious. I would recommend it to anyone visiting Nairobi.

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Thank EssyW
Nandi Hills, Kenya
Reviewed March 15, 2016

Good food, a wide variety to choose from. Rooms are good with good furniture to relax. Customer service was good and a great deal of concern demonstrated to customers. Generally a cool environment to relax. God bless.

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Thank jonamunge
Marsabit, Kenya
Reviewed March 9, 2016

Very good food. Open and nice eating area. Excellent waiters and waitresses. Nice bar. View of hotel very good. The ladies and Gentlemen at the reception very polite. Not to forget the good music played at lunch hour. Makes one enjoy food even more.

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Helpful?
Thank Manasseh N
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear guest, Thank you for your sincere feedback regarding our quality of food, nice bar, good music and generally excellent service from our staff. It's good to note that you were made to enjoy every moment while at the hotel and i promise that we will keep up with the same and strive to exceed your expectations next time. Looking...

Coventry, United Kingdom
Reviewed March 8, 2016

This hotel is extremely convenient for the hospitals in Nairobi, in easy walking distance from Kenyatta and many of the private hospitals. The staff are excellent and very attentive to your needs. It is also quick to get to Wilson airport which is only 3km away which makes it handy for getting out to other parts of Kenya by small...

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Helpful?
Thank TopTip2
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings and thank you for your sincere feedback. Kindly accept my apology for not accessing your favorite lounge and for missing a table during lunch time. This is a one off and i promise that next round you are around we will reserve a table for you on your advice. Thank you for singling our the great location...

Kapsabet, Kenya
Reviewed February 27, 2016

Generally, the services are very good and usually on time. Staff are very friendly and the security is very good.The menu is elaborate and food well prepared. The Rooms are rather small but clean and comfortable.

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Helpful?
Thank Joyce O
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for having chosen to stay at Silver Springs hotel during your visit. We thank you for sharing with us your experience during your stay and we take note of the good service that you received from the team, clean rooms and good food. We have different categories and sizes of rooms therefore i will ensure you...

Nairobi, Kenya
Reviewed February 26, 2016

Relatively small rooms, good service, pool and gym available, bar at the premises. During rush hour takes some time to get to from the City. There is a 24/7 gas station with small shop across the street.

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Helpful?
Thank antrecom
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Silver Springs Hotel during your last visit. We really appreciate your feedback and thank you for complimenting our good service and the amenities offered. We will reserve you a much bigger room on your next visit since we have different categories with different sizes to choose from. Looking for forward to...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $119 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
Reservation Options:
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Hotel Style:
#17 Spa Hotel in Nairobi
#24 Business Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Silver Springs Hotel staff and other travelers.
2 questions
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Questions? Get answers from Silver Springs Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the gym overlooks a busy road, Icould run the mill to the rhythm of the passing cars”
 of 5 bubbles R9348LZdanielk, Oct 19, 2016 | Read review
“Stay away from road facing rooms”
 of 5 bubbles AftabAalam, May 18, 2016 | Read review
“quiet floors”
 of 5 bubbles feyg2016, Mar 29, 2016 | Read review
“poolside rooms have a great vision”
 of 5 bubbles Gioko, Mar 29, 2016 | Read review
“Keep it up”
 of 5 bubbles origamark, Mar 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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