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Silver Springs Hotel

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Silver Springs Hotel
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181 Reviews from our TripAdvisor Community

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Showing 158: English reviews
A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago via mobile

You better check the WiFi strength in your room before you check-in. All rooms are not covered by strong WiFi signal equally. Painful if you are on a business trip and if you need to do some office works. Staffs do not smile or greets as usual, feels like they are annoyed or something.

Helpful?
Thank A TripAdvisor Member
Paris, France
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

July 2016 I stayed for two nights at Silver Springs. I was on a business trip. The location is pretty central, although you need a cab (and bear the risk of traffic jams) to get to the Convention Centre. The hotel is very nice. Its small building surrounds a small pool, which gives a relaxed, holiday-like ambiance. At the same... More 

Helpful?
Thank Piotr77
Nairobi, Kenya
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 18, 2016

if you want to eat here.... do the buffet. DO NOT order a la carte. you will be veeeeery disappointed. went to dinner with my family, we all had chicken, which was stringy...ever had chicken that's like yarn...bizzzzzzare. My sister had crab pasta....hahahaha!!! my word, even the pasta seemed to have been precooked and frozen..thawed then served. i dare you... More 

Helpful?
Thank loise m
Dallas, Texas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 15, 2016

I was arriving as a single mom with 2 teens at 2am with 8 large bags (we were bringing, school supplies) on our first visit to Kenya. A friend recommended this hotel, and we were very pleased. The gate was manned by arm guards who inspected the outside of our vehicle, there were lots of staff who met us and... More 

Helpful?
Thank EllyTexas
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings and thank you for having chosen to stay at Silver Springs hotel. I am pleased to note that you received a warm welcome from my staff and also the security arrangement ,clean rooms and quiet atomsphere all made you feel very secure and made you have a good rest. We will ensure we better our services all... More 

Adelaide SA
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed August 14, 2016 via mobile

I would have loved to seen this hotel back in the day I bet it was amazing. Now it's just a very good well aged hotel. Stayed one night and the room bed and bathroom were all adequate. Good sized rooms. Breakfast was top notch as well. Hard to comment on location as I'm still finding my way around Nairobi... More 

Helpful?
Thank Tim R
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings and thank for your sincere feedback. We acknowledge the hotel was built some years back but we have a program in place that ensures yearly continuous improvements to match newer products and ensure all our clientele gets value for their money. Thank you for commenting our good breakfast and i would also like to assure you that... More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 28, 2016 via mobile

Silver Springs hotel is very central, nice and neat place for business in Nairobi. It is safe, clean, and staff are highly accommodating. I specifically can recommend the gym of the hotel, which is great. The Wi-Fi was a stable one, but at times it slows down (no different from any other place). Fully recommend for business travels.

Helpful?
Thank Taavi E
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings. Thank you for posting your honest and sincere feedback. We take note of your observations and we will strive to continue providing you and all our guests a superior service now and in future. I look forward to welcoming you back soon. Sincerely, Shadrack Wawire General Manager. More 

1 review
5 of 5 stars Reviewed June 16, 2016

its a nice hotel with easy accessibility and customer service satisfaction guaranteed. Its proximity to the Nairobi CBD and its amazing staff.The African food its wow. Its proximity from the Wilson airport is very close about 10 minutes drive when there is no traffic, however from JKIA it takes a little longer time due to traffic congestion on the roads.

Helpful?
Thank Lewis O
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings. Thank you for your most sincere feedback regarding Silver Springs Hotel. We pride in offering superior and personalized service, good food and friendly team of staff and thank you for taking note. We look forward to welcoming and hosting you soon. Sincerely, Shadrack Wawire General Manager. More 

Addis Ababa, Ethiopia
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed June 12, 2016

I had stayed at Silver Springs four times and generally found the hotel good with friendly staff. On my fifth stay, I had a guest (my niece) visit me. She arrived just after 8pm. I had things to give her plus some catching up to do. I was told that I would have to pay an extra $40. I tried... More 

Helpful?
Thank glwanda
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your sincere feedback. Let me thank you for commending our staff for the good service and also for choosing to stay with us while in Nairobi. I am sorry for the inconvinience caused to you but i would also like to let you know that it is our company policy not to allow visitor's who... More 

Travelers are raving about these Nairobi hotels

National Capital Territory of Delhi, India
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 18, 2016

Room was spacious and good. Location fine with pleasant climate. Laundry service is very good. Wifi connection in the room was very bad. The knob of shower was fixed after 6 days even though I kept on reminding everyday. Check out time was lengthy though I had requested them to print my bill 15 minutes before leaving the room. The... More 

Helpful?
Thank AftabAalam
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear guest, Thank you for your comment regarding your stay at our hotel and for choosing to stay with us. I am really sorry for the experience that you encountered on check out and the slow Wifi we have taken measures with the concerned departments so that this does not recur again. I would also like to let you know... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 17, 2016 via mobile

My purpose was to be near Nairobi Hospital and the proximity is excellent- walking distance. Rooms are clean. Breakfast was cold. I got there early and the food from the kitchen was barely hot. I guess they wait for it to be heated by the burners at the buffet. I was not allowed to have any guest past 8 pm... More 

Helpful?
Thank Pronto1001
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your sincere feedback regarding your stay. I am sincerely sorry for the cold food which you raised concerns about which i discussed with our Chef and made corrections for it not to happen again. We don't allow visitor's in our guest rooms beyond 8 pm for security reasons but you can be served food at... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $119 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
Reservation Options:
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Hotel Style:
#16 Spa Hotel in Nairobi
#24 Business Hotel in Nairobi
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