Decasa Hotel

River Road, Nairobi 00400, Kenya
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Decasa Hotel
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21 Reviews from our TripAdvisor Community

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Showing 14: English reviews
Accra, Ghana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 3, 2016 via mobile

I usually stay in Decasa hotel when in Nairobi because of its proximity to the central business district and also price. On February 13 2016 I checked in to the hotel. I went out the next day and came back to find my apple laptop, my backup drive containing 15 years of my life's work and $2000 missing from my... More 

Helpful?
4 Thank mkocansey
Perth, Australia
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 4, 2016

Decasa hotel is situated on River Road, a lively part of downtown Nairobi. This budget hotel is great value for money considering the easy access to the CBD as well as most many popular entertainment venues, the rooms are very well maintained and the housekeeping team demonstrated unique and highly valued customer support skills. I stayed in a triple room... More 

Helpful?
5 Thank Zaria055
Management response:

Hello, We loved having you stay with us and we hope to see you again. More 

Washington DC, District of Columbia
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 stars Reviewed December 5, 2015 via mobile

Avoid this hotel. False advertising... they're saying that air conditioning and hot water were available. Guess what, none of that were available. Location not suitable to tourists... chaotic, loud street. Rooms are worn, bed sheets are stained, towels are very dirty, food is not edible, bathroom is dirty, stains on the wall, front desk staff is rude. I'm giving one... More 

Helpful?
1 Thank TheAdventuresofET
victor384, marketer at Decasa Hotel, responded to this review

Hi, I would like to take this opportunity to apologize to you for the lack of comfort and relaxation at our hotel and we have taken your review into consideration, we are going to rectify everything that you have brought to our attention to make your stay with us next time much more relaxing and to your liking. More 

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Prague, Czech Republic
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 13, 2015

We stayed here two nights arriving late and leaving early, so not using the facilities too much. However, the hotel is very decent, the staff is very helpful and the breakfast included in the price is delicious and plentiful. Nothing to complaint about, staff will help you with everything you need.

Helpful?
1 Thank Dusan76
Management response:

Hi Dusan, Sorry for the late reply, hope you had a safe journey back. We hope to see you soon. More 

Berlin, Germany
Level Contributor
136 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed September 26, 2015

I had chosen the Decasa Hotel because of its proximity to the buses leaving for Dar and Arusha on River Road (please note that unfortunately Scandinavian Express no longer exists). The hotel is conveniently located as it is only a short walk to Moi Avenue. Most guests were business people from other parts of Kenya and Africa and so ,... More 

Helpful?
2 Thank Georg S
Management response:

Hi Georg, Sorry for the late response, hope to see you back soon. Happy holidays. More 

Belgium
Level Contributor
148 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed August 31, 2015

One should not feel compelled to love the Decasa Hotel, but a positive spirit makes a lot of difference. These people really do their best to please you in all the ways they can, so we should not complain too much; but should we really take a hotel out of feelings of superior generosity? I don't think so. No matter... More 

Helpful?
2 Thank theTimeTravellersBox
Arusha, Tanzania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 18, 2015

i lost my bag and keys, but found them later intact. nice African cuisine and lovely natural food. located at the busy street of Nairobi. you can take a walk on the streeet sinnce there more along these location

Helpful?
2 Thank marvinnn
Nairobi, Kenya
Level Contributor
87 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 291 helpful votes
3 of 5 stars Reviewed August 5, 2015

The Hotel is clean, rooms are well maintained, price is very affordable, residents pay 3500/- for a deluxe room, problem is the bed is not that big and the room is small. otherwise, there is hot shower and TV in every room. The hotel has a restaurant on the 1st floor. For safety of property i would advise that you... More 

Helpful?
2 Thank moha m
Nairobi, Kenya
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 25, 2015

This is a nice place i can advice people to accommodate when you are in Nairobi.The Hotel is at the town center.they have a very nice rooms and there services are really wonderful.About the price is a very friendly offer for your pocket.Thanks Decasa for everything you are doing for your guest.

Helpful?
1 Thank Ewamanns S
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 19, 2015 via mobile

Posting this from my room at 01:55 on a Monday morning. Music blaring from the restaurant after a good three hours of constant work and renovation noise! Loud hammering and what sounds like things being moved across floors started at 10pm and has continued until 1am which compliments the loud music very nicely. Now, despite going down to complain, the... More 

Helpful?
4 Thank Grazer81
Management response:

Hi Grazer81, Sorry for the late response, I would to take this opportunity to sincerely apologize to you for all that you went through with the noise, we were still under construction. Sorry again for that and we hope you give us another try and we promise to give you a better and much more relaxing stay. More 

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