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The Heron Portico

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#9 of 156 Hotels in Nairobi
Certificate of Excellence
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341 Reviews from our TripAdvisor Community

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Showing 317: English reviews
Los Angeles, California
Level Contributor
188 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed March 21, 2016

I stayed here for one night while on a business trip. -The hotel is nice and very safe. It is about a 15-20 minute walk to downtown, which was perfect- close enough to walk, but far enough that it wasn't noisy at night. -The room was fairly comfortable, and the bathroom was a good size. -The restaurant on site is... More 

Helpful?
1 Thank uclatraveler9
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was wonderful having you stay with us during your visit to our city. Thank you for the time that you have spared to post your review on TripAdvisor. Your time and feedback is precious to us. The Heron Portico, Nairobi experience is all about people working together to create beautiful memories for all our guests and I... More 

Lamu Island, Kenya
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 18, 2016

It was fun spending a night at this beautiful place. The facilities are gorgeous and services acceptable level. Staff is very helpful and we never had major issues in the restaurant either. However, we could tell there is a room for improvement in service.

Helpful?
1 Thank Solomon A
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Solomon, Greetings from The Heron Portico! Thank you for your feedback and appreciation. I am glad to know that you enjoyed the facilities and services of the hotel. We look forward to welcoming you back. Kind regards Sanjeev Tiwari General Manager More 

Yaounde, Cameroon
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 15, 2016 via mobile

Felt like a queen in my huge suite. Clean rooms and environment, friendly staff. Food was so good. Always looked forward to breakfast and dinner. My room had a kitchen corner with a counter. I really loved staying here.

Helpful?
Thank Yvonne T
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Yvonne, Greetings of the day! I am delighted to note that you had a wonderful experience during your recent stay at The Heron Portico. Your feedback is a source of motivation for the team. We value your patronage and look forward to welcoming you back soon. Warm regards Sanjeev Tiwari General Manager More 

Nairobi, Kenya
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 2, 2016

I chose to go for a massage a couple of days ago at this location due to its convenience and proximity to my house. I was very pleasantly surprised. The property is in pristine condition with a very homey, Middle Eastern feel to it. The staff was friendly; both at the reception and at the spa. I did a deep... More 

Helpful?
1 Thank Mme_cKc
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sharing a very encouraging review of our hotel on TripAdvisor. Your appreciation of the location, ambiance,the message experience at "revive " and the friendly and warm service provided by our team, is very motivating. I hope that you have many more opportunities to visit us again, and soon. Kind regards Sanjeev Tiwari General Manager More 

London, England, United Kingdom
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 24, 2016 via mobile

Large rooms with food warming amenities, excellent service, decent food in a quiet location close to the city. Appreciated the early gym opening times as well. Within the hotel load noises can be disturbing. Select rooms that face the main road for a better view.

Helpful?
Thank Ajay D
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi and we appreciate your time to review us on TripAdvisor. I am delighted that you enjoyed our services, quality of food and location. We have taken a note of your feedback on noise level from gym. Our team is indeed our strength and I thank... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 5, 2016 via mobile

The Heron Portico Hotel, Nairobi hosted my family and friends for my Graduation Dinner Thanksgiving Service on 5th December 2015 at the swimming pool area (Siroko) The event was made memorable through their superb coordination of the whole event. Special thanks to Chef Jared who prepared a Vegan Buffet! Mr Paul for PA control and working in the background throwing... More 

Helpful?
1 Thank Kerubo A
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for the feedback and the appreciation. I am glad to know that you enjoyed our services at the hotel and we look forward to welcoming you back soon. Best Regards Sanjeev Tiwari General Manager More 

Sevastopol
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed January 28, 2016 via mobile

Close to the city but far enough to be quiet except for the noise from the gym in the morning and the housekeeping staff knocking on the door at7am wanting to clean your room this was a nice clean hotel. The shower door would not close so that you created a lake in the hallway as there was no drain... More 

Helpful?
Thank Graeme K
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your warm endorsements of The Heron Portico! We have taken a note of your feedback on shower door and would like to assure you that corrective measures have been taken. Thank you so much for recommending us. We appreciate your trust and confidence and look forward to hosting you again. Warm regards Sanjeev Tiwari General... More 

Copenhagen, Denmark
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 24, 2016

I had the experience to stay at this hotel for 10 days in December 2015 and further for 2 weeks in January 2016. It’s a very nice hotel. Really a positive experience.. top class I found this hotel on a travelagency website and made my reservation on this website. It was a mistake. I got the experience that I should... More 

Helpful?
Thank Bjarne C
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am delighted to note that you have had an enjoyable stay with us and the services extended by my team exceeded your expectations. I am glad that you enjoyed the location. Your feedback about the power sockets... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 24, 2016 via mobile

My boyfriend and I spent one night at Heron Hotel while transitting through Nairobi. It's a pretty hotel with a sentimental feel. Love the Swahili and Arab inspired deco, which takes one back to the good old days. Most staff are generally friendly and the manager very cheery and accommodating. The only negative thing was the lady receptionist who was... More 

Helpful?
Thank Reiza D
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for your feedback further to your recent stay with us. I am happy to hear that you enjoyed your stay, especially your restaurant experiences and the service provided by the hotel team. I have made a note of your feedback on receptionist and would like to assure you that corrective measures... More 

Dorset, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 21, 2016

We had just had a great Camping Safari and badly needed a little bit of R and R before flying back to the UK. The Heron Portico met that need in spades! A lovely comfortable room, great breakfast and evening meal, helpful friendly staff. We spent most of the day swimming, reading and relaxing at the pool. Most of all... More 

Helpful?
Thank Jan L
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to stay at The Heron Portico, Nairobi. All of us are very happy to read your review and to note that you had a wonderful experience at our hotel. I have personally shared your compliments with our staff.They are delighted to note that their contribution has been appreciated and recognised by you. We look... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $125 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#9 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
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