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The Heron Portico

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#4 of 161 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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378 Reviews from our TripAdvisor Community

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Showing 352: English reviews
Reviewed June 14, 2016 via mobile

Even though I was in Nairobi on a solo trip for business, the wonderful, always friendly staff at the Heron Portico made my stay very special...one I'll never forget!! From Festus's absolutely fabulous chocolate packaces for breakfast (you'll never get only one) to Chef Jared's specially made Tilapia dishes and ending your meal with the most decadent chocolate pudding imaginable!!...

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Helpful?
Thank KarinMay2016
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time to share your wonderful feedback about The Heron Portico, Nairobi. We pride ourselves on offering warm and delightful service to our guests and are glad to know that you found the staff responsiveness to be excellent. Your positive comments have been communicated to our team. We look forward to welcoming you back...

A TripAdvisor Member
1 review
Reviewed June 13, 2016 via mobile

We all know sunday's are family days especially those of us who are busy working on weekdays,usually it all starts with a good inspiring sermon from the preacher and then in the afternoon i choose to take my two year old daughter for hot water swimming and her lovely mum for lunch. I had been to comfort inn a few...

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Helpful?
Thank A TripAdvisor Member
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your time in evaluating our product and services. We are grateful for your kind words and high rating for our heated swimming pool. I have also taken note of your comment regarding prices. We regret that we have not been able to meet your expectation. We have spent a considerable amount of time and money...

Reviewed June 3, 2016

I have stayed at this hotel severally. I have also sent my guests on various occasions. This hotel is reliable, has great service and is warm to stay in. Great food too! The swimming pool is also one of the best in Nairobi. Staff are always ready to assist. Also visited the spa...great experience. Rooms are clean and comfortable. The...

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Helpful?
Thank Elizabeth M
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Elizabeth, Thank you so much for your wonderful review. The team at The Heron Portico endeavors to bestow the best of their services. I am blessed to be working with a group of highly motivated and enthusiastic individuals who take personal pride in delivering warm, intuitive and genuine service to all our guests. We are also delighted that you...

Brussels, Belgium
Reviewed June 1, 2016

The staff at the Heron Portico offered a very professional and comfortable setting for our work activities. Up until the night before our roundtable event, staff were very flexible in rearranging the room set-up and adding participants. Our complicated bill was also handled accurately. Visitors seeking a vacation environment will be pleased with the amenities (new gym) and nice décor....

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Helpful?
Thank jclaes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It is heartening to read such a beautiful detailed review of your recent stay at The Heron Portico on Trip Advisor. Thank you so much for generous endorsement and giving us an opportunity to be of service to you. We agree that the privileged location of the hotel in the diplomatic enclave of the city is just steps...

Nairobi, Kenya
Reviewed May 27, 2016

We use Heron as an organization for Business travelers and the reservation process is always smooth and painless, staff are well versed with their product and have answers at their finger tips. Well done

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Helpful?
Thank emutua2000
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Ms. Mutua, Thank you for sharing your feedback on TripAdvisor. We are delighted to read your review. It gives us great happiness that The Heron Portico is the hotel of your choice in Nairobi. Your generous praise of our team is truly very inspiring. Thank you for compliments. Warm regards Sanjeev Tiwari General Manager

Athens, Georgia
Reviewed May 26, 2016

This hotel was a little older hotel, but it was excellently staffed and the room was very comfortable. The price was also very reasonable, but it is not in the main business district as advertised but this did not bother me as I was safe and this is my main interest as well as comfort

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Helpful?
Thank StanD72727
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for staying at The Heron Portico, Nairobi and for sharing feedback of your stay on TripAdvisor. We are delighted to read your review and to note that you had an enjoyable and a comfortable stay at our hotel. The team and I, eagerly await your return in the not too distant future. Warm regards Sanjeev Tiwari...

Reviewed May 26, 2016 via mobile

The hotel is located on a central place whereby it is easy to do Nairobi National Park game drive ,giraffe center, Sheldrake orphanage, mamba village and Karen blixen park. The hotel has great room international standards without forgetting a swimming pool with heated water and a restaurant to buy drinks us you swim. Come and experience the Heron Portico hotel

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Thank chancesafaris
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico and we thank you for sparing your valuable time to review us on TripAdvisor. We are delighted to note that you had a wonderful experience and that our service and facilities exceeded your expectations. My team and I look forward to welcoming you back to Nairobi...

Reviewed May 25, 2016

I hosted a dinner meeting at the Heron Portico in March and all my friends were very impressed with the pool side venue and service. My booking was very well handled by David and the planning by Blanco was superb. The chef was on top of it with our choice of menu. They also have a nice gym with friendly...

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Helpful?
Thank Douglas N
Nairobi, Kenya
Reviewed May 24, 2016

Our guest mostly stay at The Heron Portico Hotel. It is located in a quiet, cool and secure place. It is also very near to the city and there is a bus station some few meters from the hotel for those who want to use public means. The rooms are spacious and clean. They have a great international restaurant, a...

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Helpful?
Thank Annie275
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Anne, Greetings of the day! I am delighted to note that you had a wonderful experience during your recent stay at The Heron Portico. Your positive comments are a source of motivation for the team. We value your continuous patronage and look forward to welcoming you back soon. Warm regards Sanjeev Tiwari General Manager

Nairobi, Kenya
Reviewed May 23, 2016

Heron Portico remains my all time best hotel in Nairobi. Checked in on 23/05/2016 and the staff were very friendly from Alex at the front office. David remains my all time friend turned brother. You cannot go wrong with this hotel. The place is quiet and the ambience is awesome

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Thank Victor R
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $111 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Jovago.com, Travelocity, Agoda, TripOnline SA, Booking.com and Priceline so you can book your The Heron Portico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heron Hotel Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#15 Best Value Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from The Heron Portico staff and other travelers.
1 question
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Questions? Get answers from The Heron Portico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Some room have a kitchen”
 of 5 bubbles 780debbys, 5 days ago | Read review
“Choose a room close to the hotel centre and not on the outer perimiters, the Wi Fi is better.”
 of 5 bubbles 727bobt, Nov 2, 2016 | Read review
“All rooms seemed fine.”
 of 5 bubbles NinaJ278, Oct 22, 2016 | Read review
“Rooms are quiet; all rooms have air conditioners”
 of 5 bubbles 119barryl, Oct 16, 2016 | Read review
“Higher floors have great views.”
 of 5 bubbles davedO2655ZA, Sep 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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