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The Heron Portico

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#9 of 156 Hotels in Nairobi
Certificate of Excellence
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341 Reviews from our TripAdvisor Community

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There are newer reviews for The Heron Portico
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Showing 317: English reviews
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 16, 2016

Heron has ideal conference faciilities, heated pool, exciting gym and excellent service from the staff - The rooms have been upgraded and I also notice they refurbished the lounge to give it a Lamu feel.. The proximity to the city centre is great and therefore quite accessible to most places including Nairobi National Park.. I would recommend it for any... More 

Helpful?
2 Thank Alvin K
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Alvin, Greetings of the day! I am delighted to note that you had a wonderful experience during your recent stay at The Heron Portico. Your positive comments are a source of motivation for the team. We value your patronage and look forward to welcoming you back soon. Warm regards Sanjeev Tiwari General Manager More 

Kolkata (Calcutta), India
1 review
5 of 5 stars Reviewed May 12, 2016

Staying @ Heron Portico is always a superb felling once visiting Kenya. This was almost my 10th stay at Heron and I feel everytime satisfactory. Being an Indian I have my special food choices and hotel has good chefs for them, not only for Indian food they are good enough for any specialties Thanks for Mr Sanjeev and David for... More 

Helpful?
Thank singhvikash
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Vikash, Greetings from The Heron Portico! Thank you for taking the time to review your stay with us. We are delighted to hear that you loved our hotel, the location, the room as well as the services provided by our team. I am glad to note that you enjoyed the Indian food served and we appreciate your positive feedback... More 

1 review
5 of 5 stars Reviewed May 12, 2016

On behalf of European Commission, I would like to thank The Heron Portico hotel for the superb hosting of ECHO seminars/workshops. This is a second time hosting big number of participant without failure. I have heard glowing responses about the hotel from the reception service, room service delicious meals and friendly staff. Everything was well planned from the beginning to... More 

Helpful?
Thank Betty O
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Betty, Thank you for sharing your review on TripAdvisor. The team and I are delighted to receive your feedback and to know that your experience was most enjoyable and comfortable. At The Heron Portico, we are committed to exceeding our guest’s expectations and your feedback will motivate our team even more. Your appreciation of our team is a reward... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed May 8, 2016

Heron Portico is an excellent hotel. The staff is really good specially Mr. Sanjeev (the GM), Mr. David (Manager) and everybody from front desk to restaurant people. The food is also quite good and they make as per your requirements. Its like a second home to me. Comfy living, the rooms are spacious and neat and clean.

Helpful?
Thank SanjeevSarmai
1 review
4 of 5 stars Reviewed May 6, 2016

Once again I am participating in a seminar/workshop here. The thing I love about The Heron Portico is that they always remember me and our organisation and over the years as they have continued to grow their hotel they have not lost the personal touch for detail. Staff still remember us and treat us with the same great service. How... More 

Helpful?
Thank Ng'ethe G
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings of the day! I am delighted to note that you had a wonderful experience at The Heron Portico and loved the rooms and hotel decor. Your positive comments are a source of motivation for the team. We value your patronage and look forward to welcoming you back soon. Warm regards Sanjeev Tiwari General Manager More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 6, 2016

Right from my 2.30am pick-up from the Airport to arrival at Reception to Breakfast that morning my welcome back to the Heron was warm, friendly and as always professional. It has been great to see the Hotel grow and grow over the years as new facilities are added and existing facilities enhanced My room, as always, was well appointed and... More 

Helpful?
Thank ianpurcell
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We greatly appreciate you taking the time to post your feedback following your stay at The Heron Portico, Nairobi. We are delighted to know that you had a memorable stay and your kind comments are greatly appreciated. Needless to say, your feedback will surely motivate my team to constantly strive for excellence. Thank you once again and we... More 

Nairobi, Kenya
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 3, 2016

Was in a one day session at the hotel and found the place nice and cosy for a meeting; the snacks were great and food was delicious. The staff are so friendly!! Only hitch was that it rained a lot and the road outside the hotel flooded! and we had to wait for the road to clear before we left

Helpful?
Thank Nyakato
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Nyakato, Thank you for sparing the time to share your review. We are delighted to learn that you enjoyed our hospitality. We have shared your kind words of appreciation with our team. It is our constant endeavor to enhance our guest experience and deliver a memorable experience to all our guests. We look forward to welcoming you again. Warm... More 

1 review
4 of 5 stars Reviewed May 2, 2016

frankly it was a great surprise ... the rooms are spacious, well appointed and very clean. The staff is very kind and friendly, especially David the manager who also speaks some Italian ... Good food, swimming pool, gym, it is really good. Is not very expensive recommend it to everyone

Helpful?
Thank antonio s
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings of the day! I am delighted to note that you had a wonderful experience at The Heron Portico. Your positive comments are a source of motivation for the team. We value your patronage and look forward to welcoming you back soon. Warm regards, Sanjeev Tiwari General Manager More 

1 review
5 of 5 stars Reviewed April 29, 2016

I have used this hotel many many times over the last number of years and it is continuously improving each time I stay there. The Staff are hugely helpful and we always get a lovely welcome. The restaurant food is excellent, as is the coffee shop. I work a lot in Nairobi and it is in a good location to... More 

Helpful?
Thank Maria K
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for such a detailed feedback and appreciation of hotel facilities and services. I am extremely delighted to know that the team members across all areas of the hotel ensured that your stay is comfortable. We look forward to welcoming you back soon. Warm regards Sanjeev Tiwari General Manager More 

Nottingham, England, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 27, 2016

The staff at the Heron are excellent; they helped us with an issue when we lost an important item, and also resolved an issue over room availability in a really helpful and constructive way. I've stayed with them twice now, over ten days on both occasions, and have found the experience very good. The food is also excellent and there... More 

Helpful?
1 Thank Intloff
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings of the day! I am delighted to note that you had a wonderful experience at The Heron Portico. Your positive comments are a source of motivation for the team. I shall pass your compliments to our entire team members for meeting & exceeding your expectations. We value your patronage and look forward to welcoming you back soon.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $123 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#9 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
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