We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 169 hotels in Nairobi

The Heron Portico

545 reviews
Save
Traveler (200)
Room & Suite (55)
Dining (21)
Overview
  • Excellent51%
  • Very good37%
  • Average9%
  • Poor2%
  • Terrible1%
Travelers talk about
“excellent hotel”(16 reviews)
“business trip”(19 reviews)
“nice pool”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (545)Write a Review
There are newer reviews for The Heron Portico
See the most recent reviews
Filter reviews
510 results
Traveler rating
258
187
46
14
5
Traveler type
Time of year
LanguageEnglish
More languages
258
187
46
14
5
Show reviews that mention
All reviewsexcellent hotelbusiness tripnice pooldouble roomspacious roomsgift shopenjoyed my stayroom serviceswimming poolmain restaurantshort stayconference facilitieseast africahome away from homenairobi trafficfergusmilos
FilterEnglish
Updating list...
61 - 65 of 510 reviews
Reviewed August 8, 2017

The staff did a good job, they were on time and the service was great. The chef did a great job by coming up with a menu exactly as i had requested, the food was great and it was of good portion. I was glad...More

Thank dianajennifer2004
Response from sanjeev t, General Manager at The Heron PorticoResponded September 7, 2017

Dear Guest, Greetings from The The Heron Portico. I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience at The Heron Portico. It is our sincere endeavor to ensure that our...More

Reviewed August 6, 2017

The hotel staff were very friendly and accommodating. The rooms were as expected. A hot shower was a bit questionable at times. The pool was lovely and relaxing. We enjoyed both of the restaurants. The best part though was breakfast with Festus as he professionally...More

Thank Renee S
Response from sanjeev t, General Manager at The Heron PorticoResponded September 7, 2017

Dear Guest, Thank you for taking the time to write a review on Trip Advisor on your experience at The Heron Portico. We really appreciate your comments regarding our associates who show sincere care in providing a memorable experience for our guests. Your appreciation has...More

Reviewed July 30, 2017

We were very pleased with our accommodations at the hotel. It's in a safe district within walking distance of downtown Nairobi. The staff were unfailingly polite and helpful. We were especially impressed by their excellent supervising chef - Festus Sitati! He went out of his...More

Thank Anthony4949
Response from sanjeev t, General Manager at The Heron PorticoResponded September 7, 2017

Dear Guest, We would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience at The Heron Portico. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and...More

Reviewed July 30, 2017

The hotel was alright but what I saw online wasn't what I saw when I got there. also, no remote in my room, it took 20mins to get one to me which wasn't working. I called for someone and the person never came. Left for...More

2  Thank Bmemz
Response from sanjeev t, General Manager at The Heron PorticoResponded September 7, 2017

Dear Guest, Greetings from The Heron Portico! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience . I have made a note of your feedback. However for us to investigate...More

Reviewed July 26, 2017 via mobile

I was invited for a friends party. I went with memories of old heron court hotel. What a pleasant surprise. The new management has turned it around to an upmarket hotel. Food was finger licking. Well done managementMore

Thank samina e
Response from sanjeev t, General Manager at The Heron PorticoResponded September 7, 2017

Dear Guest, Greetings from The The Heron Portico. I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience at The Heron Portico. It is our sincere endeavor to ensure that our...More

View more reviews
PreviousNext
11112131415102
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$92 - $146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Nairobi
#9 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
$92 - $146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Nairobi
#9 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (200)
Room & Suite (55)
Dining (21)
Pool & Beach (8)
Hotel & Grounds (126)
Bathroom (12)
Business Center & Event Rooms (7)
Family and Play Areas (3)
Questions & Answers
Ask a question
BobJohnston4561454
June 30, 2017|
AnswerShow all 7 answers
Response from Matthew Q | Reviewed this property |
Taxi. If rush hour allow 2 hours just to get to the airport! Traffic late afternoon / early evening is horrendous! Assume the same for morning rush hour. But took only 20 mins from airport to hotel late evening when traffic... More
1
Vote
NatashaElkington
May 27, 2017|
Answer
Response from stefano s | Reviewed this property |
I would say no.
0
Votes
Google Translation
Kriti G
May 8, 2017|
AnswerShow all 6 answers
Response from Kafula M | Reviewed this property |
Shillings 2,000 get an official Taxi
0
Votes
Room Tips
"rooms on the right"
Read review
"upper floors facining the street (which is not too noisy) for a nice view"
Read review
"choose a room away from the street for a quieter nights sleep and check air con is working"
Read review
"Take a yard side rooms or apartments."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite