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The Heron Portico

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#4 of 161 Hotels in Nairobi
Certificate of Excellence
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378 Reviews from our TripAdvisor Community

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Showing 352: English reviews
Gurgaon, India
Reviewed September 6, 2016

I loved my stay at this hotel. The staff is so friendly and accommodating to your needs that it is unbelievable. The rooms are clean and comfortable. The food is delicious and the chef is so kind and dedicated. The internet is fast . The location is quiet and not too far from the airport but the traffic is maddening.

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Helpful?
Thank monicaPune
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for the feedback and the appreciation. I am glad to know that you enjoyed the facilities and services of the hotel. We look forward to welcoming you back soon. Best regards Sanjeev Tiwari General Manager

Vadodara, India
Reviewed September 4, 2016 via mobile

We were there to meet friends from India and had breakfast and brunch. Chicken sate was excellent. Friends had some Chinese and Thai items they were impressed. The service was excellent very attentive staff and courteous. Recommended for a Sunday Chill in the outdoor restaurant.

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1Thank Jayesh C
Reviewed August 31, 2016 via mobile

This hotel is my best in Kenya. Loved breakfast, gym, rooms and staff This place is probably the best on this hill, you won't believe unless you've been inside here. Concrete secure with good dinning, staff and everything.. Located on a cool hilly zone, accessible to transport and other services in the city

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Helpful?
Thank Orikiiriza I
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico, Nairobi. Thank you for providing us with a feedback on your recent stay experience. It is inspiring to know your over all stay experience and comments on our facilities and services and your specific appreciation of our breakfast buffet at Madalasini restaurant. We pride ourselves in offering a personal and instinctive service, and...

Reviewed August 28, 2016 via mobile

The hotel rates are affordable and they are decent. Lovely working table with great Internet connectivity. They have a self tea service point in the room. The service is great right from the reception to room service to the restaurant. Besides the traffic dyring peek hours, It's good and I would visit again when in Nairobi.

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Helpful?
Thank Joan A
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for your patronage to our hotel and for taking the time to share your experiences with us. We would like to thank you for letting us know how impressed you were with the service you received. Our team is delighted to hear that you enjoyed our facility and services, especially the...

Saint Paul, Minnesota, United States
Reviewed August 27, 2016

I stayed here three days and nights and was so comfortable - the colors, artwork, and furniture (Swahili style) in the room were lovely! We had one of the rooms with a small kitchenette which was very useful! Great hotel and the people who work here are very friendly!

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Helpful?
Thank Dena T
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you so much for your kind comments. We, at The Heron Portico, strive to pamper our guests with the perfect 'WOW' experience with our refreshing amenities and warm hospitality. It is great to know that you loved everything about our hotel and carried back memories of a comfortable stay. Your kind remarks about our hotel architecture, associates...

netherlands
Reviewed August 24, 2016

A nice place to stay. For me as a business traveller the services are good, location is perfect and equally important: the food is excellent and staff is great. Esp. chef Festus has made my stay so welcoming - thanks and will come back for sure.

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Helpful?
Thank marlies80
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your wonderful review for the hotel. I am pleased to note that you had a comfortable stay and enjoyed the facilities of the hotel. It is also a pleasure to know that you enjoyed our breakfast, our chef do their best to meet the tastes of all our guests and we met your expectations. We...

Detroit, Michigan
Reviewed August 19, 2016

A wonderful stay! 5 night all told. The staff was warm and welcoming. Traveling with my 17 yr old Grand daughter. They made us feel like family.. A very safe place for new and inexperienced travelers.

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Helpful?
Thank 65Claudia_66
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have your family and you stay at The Heron Portico, Nairobi. I am delighted that your experience was memorable and the staff did everything they could to make your stay special. Thank you for so highly recommending The Heron Portico. The team and I, look forward to your continued visits. Kind regards, Sanjeev...

Solihull, United Kingdom
Reviewed August 19, 2016 via mobile

Delightful place to stay and rest before travelling on to face the harshness and beauty of East Africa. Very attentive staff who were happy to arrange excursions. Fabulous breakfast spread which includes previously mentioned freshly made to order omelettes :)

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Helpful?
Thank Trev0rAlis0n
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi and we appreciate your time to review us on TripAdvisor. I am delighted to read your review and to note that you enjoyed the location, the ambience, the food, the room and most importantly the service. I do hope that you have many more occasions...

Reviewed August 17, 2016

I didn't have the pleasure of staying at the Heron as I was en route from the airport to Naivasha, and just stopped there to pick up another guest from the hotel. But I'd just come off an overnight flight and hadn't had breakfast, so popped into the Heron's restaurant before carrying on with my journey. The breakfast was delicious...

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Helpful?
Thank Anna D
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Anna D, I am pleased to read your wonderful feedback and appreciation for the food offerings at the Mdalasini restaurant, service and the ambiance of the hotel. The team of Chef's at The Heron Portico, offers you the best and an extensive offerings at the buffet also serving a la carte menu. They ensure that they offer you the...

Melbourne
Reviewed August 12, 2016 via mobile

Amazing hotel in a serene location in Nairobi. Loved the restaurant with great dinner service and delicious omelettes made by Festus! Thanks everyone at the hotel!! Rooms were comfortable, clean and in great condition. For dinner we had great thai food, local beer and wine. All awesome.

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Helpful?
Thank RoAdams
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for staying at The Heron POrtico and for sharing your feedback on TripAdvisor. We are delighted that you enjoyed your experience of the hotel, the service and the food served in the restaurants. Your generous compliments for Festus, have been shared with him. He is delighted that you liked his services and you have recognised his...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $109 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#14 Best Value Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from The Heron Portico staff and other travelers.
1 question
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Questions? Get answers from The Heron Portico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Some room have a kitchen”
 of 5 bubbles 780debbys, 6 days ago | Read review
“Choose a room close to the hotel centre and not on the outer perimiters, the Wi Fi is better.”
 of 5 bubbles 727bobt, Nov 2, 2016 | Read review
“All rooms seemed fine.”
 of 5 bubbles NinaJ278, Oct 22, 2016 | Read review
“Rooms are quiet; all rooms have air conditioners”
 of 5 bubbles 119barryl, Oct 16, 2016 | Read review
“Higher floors have great views.”
 of 5 bubbles davedO2655ZA, Sep 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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