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The Heron Portico

#13 of 156 Hotels in Nairobi
Certificate of Excellence
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303 Reviews from our TripAdvisor Community

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Showing 281: English reviews
London, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Exuding character, the Heron is a comfortable and relatively small hotel located in a safe and pleasant area to the west of, and close to, downtown (5 minutes by taxi). With a restaurant, café, shop, gym, swimming pool, Wi-Fi and conference facilities, it meets the varied demands of business and tourist guests alike whilst the staff are exceptionally cheerful, welcoming... More 

Helpful?
Thank Simbal09
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It is heartening to receive your compliments on our award winning property. Thank you so much for placing your encouraging feedback from your recent stay with us and also recommending us. Glad you relished the delectable cuisines by our Chefs. We strive to exceed our guest’s expectation and glad to know of your positive experience at The Heron... More 

calgary
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

A group of 10 had our 'last night in Kenya' celebration dinner here last night and it was excellent! Great menu, beautiful ambience, good service and very good food! Filet mignon done medium rare, nice cold beer, sit on the patio and enjoy the sounds of the fountain nearby. A great dining experience!

Helpful?
Thank rainbowsend8
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear guest, Thank you for your compliments & taking the time to share the feedback about your experience at The Heron Portico. Glad you relished the cuisines by Chef at Mdalasini restaurant. Such appreciation motivates all of us to continue delivering excellence in all aspects of our hotel operations. We hope to welcome you back soon. Warm regards Sanjeev Tiwari... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

For my business trips to Nairobi I use the Heron Portico and it offers me the best value for my money. The rooms are very comfortable, the food is great, the gym and swimming pool areas are very well done. I enjoy my time in Nairobi thanks to the Heron Portico. I highly recommend it.....

Helpful?
Thank Chadi Z
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to stay at The Heron Portico and for taking the time to review your experience. We are grateful to you for your recognition of the service standards of the hotel! Warmth and professionalization in service delivery is what we inculcate in our team and forms an integral part of our training programs. Thank you... More 

Perth, Australia
Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

We stayed for one night as a stop over, it was ok, the staff were a little rude and it was noisy. Food wasn't too bad in the restaurant. Wouldn't stay long term an overnight stay is all I would recommend.

Helpful?
Thank Anne D
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We thank you for sharing your feedback regarding your recent stay at The Heron Portico. We regret that your experience was not up-to the mark and entire team is disappointed to know about it. Your feedback has been shared with the entire team and corrective measures have been taken to avoid such instances in future. It is through... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Nice Hotel, Good staff and a Friendly General Manager. I will definitely choose them during all my trip in Nairobi and highly Recommend other travelers traveling to Nairobi on Business or Leisure to choose The Heron Portico.

Helpful?
Thank Thanigaivel R
Melbourne, Australia
Level Contributor
430 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Great hotel maybe 1.5 kilometres from city staff very friendly in all aspects and room itself was very nice along with bathroom. Had a few issues with the TV but no real concern you don't go on holidays to watch tv but wanted to catch up on the news. Another minor issue they run out of money so couldn't exchange... More 

Helpful?
Thank Jason S
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time to review your experience. Friendly staff, delectable cuisine, attentive service and well appointed rooms come together for an unforgettable experience at The Heron Portico. I am grateful to you for highlighting TV reception and currency exchange issues. I have taken a serious note of this and corrective measures have been taken. Our culture... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 4 weeks ago

Perefect place to stay for business and leisure; Very professiànnal staff Strong and helpfull managment I have been coming to Heron since 2006 Rooms are quiet, clean, good wifi, lot of dpae, breakfast is wondefull and restaurant is international level Gume and swimming pools are OK Booking , check in and out is very friendldy and easy. Thank you Ceasar... More 

Helpful?
Thank 427bernard
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest We were so happy to read your amazing comments on Trip Advisor following your recent stay at The Heron Portico. We really appreciate your going out of the way to detail your stay and for taking the time to highlight every aspect of hotel stay. Thank you. Team Heron is pleased to know from your comments that their... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

@theheronportico is conveniently located within the vicinity of the City under the Sun (Nairobi), with the ever smiling , friendly and professional staff you are ushered into a warm and inviting decor where you get to sample tantalizing dishes from the Chefs. As guest try out the suites to enjoy free wifi, gym and clean warm swimming pool ideal for... More 

Helpful?
Thank Karolyn M
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank You for your wonderful and valuable feedback on Trip Advisor! It is an honour to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at The Heron Portico, always strive to provide our guests a comfortable & luxurious experience. We are delighted to know that... More 

Bern, Switzerland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 20, 2016

The hotel is a walking distance to the city center. Staff are very friendly and professional. The rooms are clean, and the beds comfortable.The hotel has a gym and swimming pool. I used the room service which was efficient. Wifi access could be improved though.

Helpful?
Thank JacklineB_13
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Tripadvisor member, I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Heron Portico. It is our earnest endeavour to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 14, 2016 via mobile

Even though I was in Nairobi on a solo trip for business, the wonderful, always friendly staff at the Heron Portico made my stay very special...one I'll never forget!! From Festus's absolutely fabulous chocolate packaces for breakfast (you'll never get only one) to Chef Jared's specially made Tilapia dishes and ending your meal with the most decadent chocolate pudding imaginable!!... More 

Helpful?
Thank KarinMay2016
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time to share your wonderful feedback about The Heron Portico, Nairobi. We pride ourselves on offering warm and delightful service to our guests and are glad to know that you found the staff responsiveness to be excellent. Your positive comments have been communicated to our team. We look forward to welcoming you back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $124 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#12 Business Hotel in Nairobi
#13 Luxury Hotel in Nairobi
#15 Best Value Hotel in Nairobi
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