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The Heron Portico

Cancelon$57*
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#5 of 164 Hotels in Nairobi
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$125*
$57*
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The Heron Portico
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460 Reviews from our TripAdvisor Community

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Showing 429: English reviews
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Atlanta, Georgia
Reviewed 2 days ago NEWvia mobile

For about 6 months, I have been visiting the hotel and sometimes holding conferences as well. Wesley in the Banquets department has always been very instrumental in making sure all my events run smoothly in the conference rooms with no hitches. Thank you for your expertise and great hospitable service Wesley!

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Helpful?
Thank Kagwiria M
Amman, Jordan
Reviewed 3 days ago NEW

I enjoyed my time at the Heron. I was traveling for business and the staff was absolutely lovely. I particularly enjoyed my daily morning omelette's prepared by Fastus, the lovely chef tending the hot eggs station. While a somewhat peculiar note to make, but Fastus was nice, welcoming and warm and I appreciated the kind attention after long hours and...

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Helpful?
Thank Liat27
Madrid, España
Reviewed 3 days ago NEW

The hotel is in a very calm neighborhood, with a nice pool and useful gym. I was there for a full week and the service was perfect. Very interesting also for business travelers as the wifi is fast and there are meeting rooms.

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Helpful?
Thank Luis R
Kenya
Reviewed 4 days ago NEWvia mobile

Heron portico is my second home.Love the ambience...the service is impeccable.All that I need in a good hotel is at my finger tips...The staff are just great...!!!...Breakfast is better than home...well done team portico.....

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Helpful?
Thank Nadamjee1
Reviewed 5 days ago NEWvia mobile

A good staying at Heron. Just a couple of days to realize the accurate hygiene and the nice food set up standards. On the other hand forget about wi-fi (but you can connect laptop to the lab cable). Here you shall enjoy good staff service. Tips are well due! Enjoy!

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Helpful?
Thank stefano s
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are happy to know that you had pacifying stay at our property. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff, scrumptious breakfast and dinner and other...

Reviewed 6 days ago NEWvia mobile

We are thoroughly satisfied with the services of the hotel Rooms are comfortable Mdalasini service is very outstanding with good food Fred Burare helps you every minute, Ocholla provides very good room service

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Helpful?
Thank Mustafe A
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time to write down the review and sharing it with fellow travellers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Positive feedback from our guests are always...

Singapore, Singapore
Reviewed 6 days ago NEW

The place is clean, it's located along one of the safest roads in Nairobi and probably even Kenya. Numerous embassies along this road. However, though they promise wifi, I find myself having to head down to the lobby or restaurant to stay connected to it. The business centre doesn't stay open too late on weekdays so don't even bother about...

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Helpful?
Thank TanDingHao
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time to share your wonderful feedback about The Heron Portico. We would like to bring to your notice that your valuable comments and suggestions are always treasured as they always motivate us to perform better and improve. We have made note of your feedback on internet and business centre opening time. We have...

Reviewed 1 week ago

This is a good option in Nairobi. I wish I could have given it a 5 but there were some real inconsistencies. We stayed for two weeks on business. The hotel offers foreign exchange but would constantly say they had no money to change. With several restaurants and an active pool bar I know there were shillings around. I'd have...

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Helpful?
Thank Cliffsideinn
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sharing a review of your stay on TripAdvisor. We are pleased to receive your feedback and to note that you enjoyed the location, the ambience of the hotel and delicious food served at our outlets. We would like to bring to your notice that your valuable comments and suggestions are always treasured as they always...

Washington DC, District of Columbia
Reviewed 1 week ago

I showed up having prepaid for 5 nights, and was told I had a reservation for only one, and then they charged me for that night. On top of that the accommodations were pretty basic, the phone was extremely scratchy and difficult to hear through, and the food was only ok. Overall I was looking for a more "comforts of...

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Helpful?
Thank pagepsb
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sharing feedback of your stay on TripAdvisor. At the outset please accept my sincere apologies for the inconvenience caused to you. I fully empathize with the situation you mentioned and I am truly sorry to have let you down. While I have shared your feedback with the concerned Departments to ensure that corrective measures are...

Louisville, Kentucky
Reviewed 1 week ago

Traveling in Africa can leave a lot to be desired in terms of things going wrong. There's something wrong (usually small) with nearly every hotel you stay in, so there's no point, really, in paying for high-end accomodations. It's Africa. Just relax and go with it, and be pleased when things go right. This particular hotel is very affordable and...

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Helpful?
1Thank Robyn S
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time to write down the review and sharing it with fellow travellers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay. Feedback from our guests is always a strong motivation to all of us to continuously provide a high level...

Questions? Get answers from hotel staff and past guests. Ask a question

197 photos of this hotel

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $75 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Jovago.com, Booking.com, Agoda, Hotwire, Travelocity, Orbitz, Priceline, Cheap Tickets, Cancelon, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your The Heron Portico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heron Hotel Nairobi
Hotel Style:
#2 Best Value Hotel in Nairobi
#5 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from The Heron Portico staff and other travelers.
4 questions
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See all questions (4)

Questions? Get answers from The Heron Portico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Weak wifi. Quiet neighbourhood”
TanDingHao, 6 days ago | Read review
“No elevators to the room I stayed in on the 3rd floor, so if that is a problem for you, ask for something on the ground floor.”
pagepsb, 1 week ago | Read review
“Rooms facing the pool”
stephenkO7960IT, 2 weeks ago | Read review
“Try to avoid the rooms out to the street, it's a bit noisy.”
M2506QOamandaa, 3 weeks ago | Read review
“Rooms facing the back of the hotel are quieter”
CateA69, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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