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The Heron Portico

#13 of 156 Hotels in Nairobi
Certificate of Excellence
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307 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Dubai, United Arab Emirates
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We didnt really spend much time in the hotel - just a night on our way to the Masai Mara. The hotel despite was pretty clean, though the beds aren't the most comfortable. Restaurant options within the hotel are pretty decent.

Helpful?
Thank asid631
Thimphu, Bhutan
1 review
4 of 5 stars Reviewed 4 days ago NEW

I visited Nairobi for the first time for a week-long international conference in KICC. I happened to book my accommodation in Heron Portico out of nowhere. First I had no idea of the Nairobi itself, leave alone the hotel. After my arrival in Nairobi and after my check-in in Heron Portico, I realised I didn't make any mistake in choosing... More 

Helpful?
Thank stshokey
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Mr. Tshokey Greetings from The Heron Portico, Nairobi ! Thank you for your feedback further to your recent stay with us. I am happy to learn that you enjoyed your stay, especially the services and our location. I hope that you will visit us again and look forward to welcoming you back. Best regards, Sanjeev Tiwari General Manager More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

My company hold a 5 day training workshop in The Heron Portico. I love this hotel from the beginning to the end of my trip in Nairobi. Hotel driver waited for me at the airport for a few hours under the cold weather. The banquet with other equipments for conference are perfect. I had a big and cleaning room, next... More 

Helpful?
Thank Duong D
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for staying at The Heron Portico, Nairobi and for posting feedback of your stay on TripAdvisor. We are delighted that your guest and you had an enjoyable stay and that The Heron Portico will be the hotel of your choice whenever you travel to Nairobi. Your appreciation of the view, the ambience, the service and the... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Nice hotel with all facilities. Most important thing you get Indian food here. I always stay here when I am in Nairobi. Very helpful staff including GM. Recommended for all Business Travellers. Will be back soon

Helpful?
Thank Sanjeev P
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for valuable review on Trip advisor. It is always a pleasure to have feedback from our guests. We are pleased to know that you have enjoyed your stay, loved the location and quality of food served, and we thank you for appreciating the services extended by my team. I once again... More 

Watamu, Coast, Kenya
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This place has had an unbelievable upgrade. The rooms and interiors are classy and the breakfast spread is awesome. Simply the best 4 star hotel in the area and it outdoes its bigger and older rival the Panafric hotel opposite. Good value for money plus the rooms and beds are 5 star. You will always be back !!

Helpful?
Thank Azhar K
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! We really appreciate that you took the time to send valuable comments about your stay at our hotel and thank you for sharing detailed feedback. I am pleased to note that you have had a pleasant stay with us. Your generous compliments have been passed onto my team. We look forward to welcoming... More 

Utrecht, Utrecht, Netherlands
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We used this hotel for a 3-day workshop. Part of the participants were also staying in the hotel during the workshop, as I did myself as well. I must say, the hotel offered a great service and helped us organise an excellent workshop. The conference package was inclusive of a great lunch and nice tea breaks. All our suggestions were... More 

Helpful?
Thank NL-Sandra-NL
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank You for your wonderful and valuable feedback on Trip Advisor! It is an honour to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at The Heron Portico, always strive to provide our guests a comfortable & luxurious experience. We are delighted to know that... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

In July 2016, my colleague and I stayed for 10 nights at the Heron Portico. I loved the hotel's character and even more so the friendliness and flexibility of people working there. Festus looking after us during breakfast - very yummy poached eggs among other beautiful things :-) - and Laban from housekeeping as well as veryone working at the... More 

Helpful?
1 Thank MareikeLandmann
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Reviewer, Greetings from The Heron Portico! We thank you for choosing our hotel as your hospitality partner during your business trip to the city. The Heron Portico provides an inspiring environment and thoughtful amenities to help you stay productive and achieve your best. We are glad that our offerings impressed you, while the delicious fare available at our restaurants... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We had 18 of us stay at Heron Portico and it was a great experience. Staff was excellent and Manager David was amazingly kind and accommodating. Rooms were excellent as well. I would definitely stay here over some other places I have been in Nairobi.

Helpful?
Thank Ryan L
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Ryan, Greetings from The Heron Portico! Guest reviews help us understand our offerings better and we are elated to know that our associates were perfect in rendering their services. Your kind remarks about our Rooms division team have left them beaming with delight. David, indeed, takes personalized care of each of our guests and is elated to have his... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We were in Nairobi for business and chose heron portico for our stay and a public event we organized. We couldn't have been more pleased with our choice. Personnel at heron portico were phenomenal and accommodated all of our request. The hotel is relaxing, quiet, and have a nice atmosphere. The event run smoothly and the breakfast provided for our... More 

Helpful?
Thank Sofia S
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Sofia, Thank you very much for a most wonderful review. We are so pleased to read that your stay was filled with many fond memories of special moments and people. The entire team shall be highly delighted to read your comments. I am fortunate to be working with a fantastic team of people who understand the principle of delivering... More 

United States
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here on two separate occasions in June of 2016 and experienced both the good and bad. First the good: clean rooms, great beds, amazing pool, fantastic breakfast. The bad: 1) On my first stay, I requested a pick up from the airport--they told me "no problem," thirty US dollars--"great" I replied. Of course, no one was there to... More 

Helpful?
Thank TheGlobetrottingGuy
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest Thank you for taking out time and posting a review on the hotel and its services. We appreciate your feedback. Your comment on airport transfer and room allocation have been well noted and I wish to inform you that we have taken corrective measures to ensure that this does not get repeated and inconvenience any other guest in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $124 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Hotwire, Booking.com, Priceline, Travelocity, Odigeo, getaroom.com and Agoda so you can book your The Heron Portico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heron Hotel Nairobi
Hotel Style:
#12 Business Hotel in Nairobi
#13 Luxury Hotel in Nairobi
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