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Best Western Plus Meridian Hotel

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#27 of 163 Hotels in Nairobi
Certificate of Excellence
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Best Western Plus Meridian Hotel
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161 Reviews from our TripAdvisor Community

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Showing 145: English reviews
Australia
Reviewed 4 weeks ago

Great hotel conveniently located in the CBD. The room was very clean. We were upgraded to a better room, which was a nice surprise and we really enjoyed our few days stay there. Good and reliable wifi connection. Excellent breakfast. All staff are very nice. I would highly recommend!

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Helpful?
Thank Lta1
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you very much for taking the time to write a review of the Best Western Plus Meridian Hotel. I am glad you really enjoyed your stay with us. Your wonderful comments about our convenient location, clean rooms, good and reliable Wi-fi connection, excellent breakfast and nice staff are much appreciated. Please do come and visit us again....

Reviewed 4 weeks ago

I loved the service the rooms are so clean and I was treated like Royalty, I love the privacy I got if even the premises are located in the central business district the internet was truly suburb, in short I would recommend it to friends or go back there

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Helpful?
Thank Katongole A
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Katongole A Thank you very much for writing an excellent review! It is much appreciated! I am so pleased that you felt that you were treated like Royalty by our staff. All our guests are very special to us and it is wonderful to know that we were able to portray that for your stay. Thank you for your...

Reviewed January 15, 2017 via mobile

The rooms here are fine though at night the location seemed a bit dodgy. However checkin was terrible. Offhand, slow and rude to the point the receptionist was scowling at guests and not communicating. We arrived from a cancelled flight very tired and late and no rooms were ready. I would suggest it would be better not to accept guests...

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Helpful?
Thank Northshoretravellers
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you for writing a review of your stay at the Best Western Plus Meridian Hotel. On behalf of our entire team, I would like to apologise for not exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure we...

Auckland, New Zealand
Reviewed January 15, 2017

After our midnight flight from Nairobi was cancelled, we were transferred to this hotel. We arrived at 430am hoping to get a room quickly but it took over an hour to check in. We had to get up at 8am for the next flight out. There was no communication from the check in staff and manager as to why it...

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Helpful?
Thank Chris L
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Chris L Thank you for writing a review of your stay at the Best Western Plus Meridian Hotel. On behalf of our entire team, I would like to apologise for not exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure...

Reviewed January 15, 2017

The room are clean, spacious, well air conditioned. It's an excellent place to rest and relax. I really liked their customer care and guest relations. You provided good food and always ready to help when called upon. Thanks Peter

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Helpful?
Thank Gachingiri K
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Gachingiri K Thank you for taking the time to write a review of the Best Western Plus Meridian Hotel. I am glad you were comfortable during your stay with us and were able to rest and relax in our clean, spacious and well air-conditioned rooms. Thank you for mentioning the great service we are providing our guests, as well...

Kolkata (Calcutta), India
Reviewed January 13, 2017

The rooms are well done up.The breakfast spread is good too. The rooms in the first floor have a terrace garden,which is nice for guests visiting with children.The entrance from Moi Avenue by lane is better.The reception desk is very cooperative.

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Helpful?
Thank Blazingsword
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you for taking the time to write an excellent review! It is wonderful to know that you appreciated our rooms and enjoyed our breakfast buffet. Thank you for mentioning our helpful staff. We look forward to seeing you again in the near future. Regards Safiyah Kurji Director

Reviewed January 12, 2017

From the moment I got there, I felt welcome. The place looks amazing, staff is very friendly, and the accommodations made me feel right at home. The food was great and had a wide range of different foods for everyone. The hotel is centrally located and no place was too far away. When I go back to Nairobi, this place...

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Helpful?
Thank Khalid T
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Khalid T Thank you for writing an excellent review of your stay at the Best Western Plus Meridian Hotel! I am glad you were able to experience our warm hospitality and were able to feel right at home. Thank you for mentioning our delicious, wide variety of food and central location. Thank you for your patronage. Please do let...

Addis Ababa, Ethiopia
Reviewed January 9, 2017

the hotel was nice, lovely and clean. big up for the renovation. i enjoyed my stay but location not good. The breakfast was palatable. friendly staff and they followed up on everything upon request. will surely come back

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Helpful?
Thank 946barbara
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you for making the time to share feedback of your stay with us. I am pleased you thought the Hotel was lovely and clean and also appreciated the renovations that have been done so far. Your comments about our friendly and efficient staff are much appreciated. I have noted your comment for improvement of the buffet breakfast...

Reviewed January 5, 2017 via mobile

The rooms are to high standard and meet the expectations of a four star hotel. The facilities are a little dated but at the time of writing the swimming pool and gym are being renovated. However to food is particularly poor, to the extent where I would not eat here again. Both the buffet breakfast and room service lacked quality...

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Helpful?
Thank Eddie R
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Eddie R Thank you for writing a review of your stay with us. I appreciate your comments about our rooms and extremely helpful staff. I have noted your feedback about the facilities needing an upgrade. We currently have a plan to address this and are working on priority areas first. Your comments about our food are well noted. The...

The Netherlands
Reviewed January 4, 2017

I had to spend two days in Nairobi on my way back home from Tanzania. I looked at bookings.com and the lodgings seemed much more expensive than Tanzania. This seemed like a good value for money so I headed there. One starters, they were offering a much higher price than on bookings.com Best Western professes the lowest price guarantee; rather...

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Helpful?
Thank Raja L
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Raja L Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for taking the time to share feedback of your stay. With regards to your check-in, you did not have a prior reservation with us and were offered the walk-in rate. Walk-in rates are generally higher than if you book online. However, after speaking...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Best Western Plus Meridian Hotel is a Four-star Hotel that has established a reputation for offering quality and value. The top Management of the Company has committed to the ISO 9001:2008 Quality Management System. It is conveniently located in the city's prime business and shopping district - "Central Business District". The Best Western Plus Meridian Hotel offers 128 newly renovated rooms which are tastefully decorated and equipped with modern amenities, a 24-hour multi-cuisine restaurant, as well as an in-room dining facility which serves delicious food and simply great beverages. It is an ideal location for business meetings and conferences in Nairobi. ... more   less 

Additional Information about Best Western Plus Meridian Hotel

Address: 6 Muranga Road | Moi Avenue, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range: $73 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus Meridian Hotel 3.5*
Number of rooms: 128
Reservation Options:
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Hotel Style:
#3 Best Value Hotel in Nairobi
#13 Business Hotel in Nairobi
#14 Family Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Best Western Plus Meridian Hotel staff and other travelers.
14 questions
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Questions? Get answers from Best Western Plus Meridian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request a room away from the lifts”
 of 5 bubbles Ewen53, 2 weeks ago | Read review
“Quiet and comfortable room”
 of 5 bubbles TinoJ_13, 2 weeks ago | Read review
“Rooms on the south side are quieter" "Corner suites are large and sunny" "Higher floors have less A/C unit noise”
 of 5 bubbles katongolea, 4 weeks ago | Read review
“Corner....”
 of 5 bubbles gachingirik, Jan 15, 2017 | Read review
“Rooms in First floor lobby have got access to terrace garden.”
 of 5 bubbles Blazingsword, Jan 13, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question