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Palacina Residence & Suites

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171 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Zurich, Switzerland
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 30, 2014

We only stayed a few hours as we needed a room I between stopover flights, however even with such a short amount of time and having arrived in the early hours of the morning, the staff were extremely friendly, helpful and most welcoming! The room was wonderfully prepared for our arrival and the manager that welcomed us upon arrival made... More 

Helpful?
Thank Afrizuri
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 27, 2014

We ended up visiting the Palacina three times in two weeks in-between arrival in Kenya and a safari and then a beach based holiday. The staff were so friendly and polite, nothing was too much trouble. The rooms (and we experienced three of them) were very comfortable. I do like a complimentary coffee and tea and the homemade complimentary hazelnut... More 

Helpful?
Thank jane s
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Jane, Greetings from a sunny Palacina morning and thank you for these lovely comments. It was indeed a pleasure to host you on 03 separate occasions and we look forward to seeing you again... (anniversary trip hint..) Thank you also; for your comment regarding Bildad I will definitely offer him a thank you incentive. Best regards from Palacina, Tony... More 

Bethesda, MD
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 13, 2014

It was a pleasure to have the spacious, clean, and beautiful accommodations at the Palacina for a 5-day business/leisure trip to Nairobi. The staff was very friendly and helpful, and breakfasts were exactly right - a nice selection of fruit, cereals, breads and pastries, very fresh eggs and french toast, if you wanted. The management was especially kind in letting... More 

Helpful?
Thank Robin_Terri
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Robin, Thank you very much for staying with us and for your very generous & detailed review of Palacina. I also enjoy The Kuona Trust very much and i am very pleased that you had an opportunity to enjoy it as well. Best wishes from Nairobi, Tony Tony Sawe | GM More 

London, United Kingdom
Level Contributor
181 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed January 31, 2014

The Palacina Suites were being renovated during my stay. The hotel was upfront about this when I booked, and gave me a 20% discount because of the minor work being done. Considering that many hotels do not warn guests about noise and dust if work is being carried out in advance of their arrival, this was a good sign. Everything... More 

Helpful?
Thank TheRunawayFound
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Greetings from a sunny Palacina day. I passed your comments around at our weekly staff gathering and the smiles said it all! ... we are delighted that our small efforts are appreciated. Thank you very much and we look forward to your soonest return. Tony Sawe | G.M. More 

Leicestershire
Level Contributor
99 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed December 27, 2013 via mobile

We left the Mara on the afternoon flight, arriving in Nairobi at 4.30pm & with our flight to the UK not departing until 12 midnight, so a long tiresome wait! We have stayed at the Palacina before & this time to advantage of their airport transfer, courtesy room. & evening meal package. It was absolutely super, an efficient transfer from... More 

Helpful?
1 Thank Sharon E
Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Sharon E. Thank you for very pleasantly ushering us into year 2014! Thank you also for choosing Palacina as "home in Nairobi" during your recent visit. We were delighted to welcome you and hopefully we will have the pleasure again soon. Best wishes for the New Year, Tony Tony sawe - GM - More 

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 17, 2013

The staff, amenities, and location are all top notch. I was in Nairobi for three month for work and this place couldn't have been a better home away from home. The place was comfortable and elegantly designed and the staff were incredibly friendly and willing to go above and beyond for any and all random requests that came up over... More 

Helpful?
1 Thank JarpGarp
Palacina, General Manager at Palacina Residence & Suites, responded to this review

We were simply delighted to have you stay with us in Nairobi and thank you very much! Here's wishing you both a very happy year 2014 and we hope to see you on your next Nairobi trip! Best regards, Tony Sawe General Manager More 

colombo
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 20, 2013

I stayed here for three weeks with my husband who was on a business trip. The hotel charged me 100 us dollar per night to stay with my husband (who is a regular visitor since his office has a contract with this place) The staff is friendly, just like most of the people in Kenya. But some of my clothes... More 

Helpful?
1 Thank grlnclmb
Palacina, General Manager at Palacina Residence & Suites, responded to this review

Firstly thank you very much for staying with us recently; we take our guests experiences at Palacina very seriously and your review is important to us. I remember you very well and am saddened that you did not express your disappointment with your stay to me personally-in fact quite the opposite you said you were happy with your experience at... More 

Dundee, United Kingdom
Level Contributor
70 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed November 18, 2013

I was only here for a few hours prior to an overnight flight back to United Kingdom.I was given a beautiful suite which had all that could be wanted. Had an excellent dinner then was able to relax for a few hours prior to being taken to the airport Staff were extremely attentive and genuine in their comment. Would definitely... More 

Helpful?
Thank dougal65
Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Dougal65, Thank you for giving us the privilege of being your "home in Nairobi" for a few hours recently. We hope you had a pleasant onward journey and that we will have the opportunity to welcome you back for a longer stay in the future. Best regards, Tony Sawe - GM - Palacina More 

Moshi, Tanzania
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 13, 2013

The African decor made me feel my holiday had started. My large suite and comfortable bed were welcome. I ate on the veranda at night which was magical with all the candles dotted about and breakfast was freshly prepared and varied. I had a few requests and the staff efficiently dealt with these. In addition the exotic bird song made... More 

Helpful?
Thank ROWENAH123
Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Rowenah, We are delighted to read your review... we hope the rest of your African Safari was as interesting & comfortable as the great start and hopefully we will see you on your next African adventure! Thank you! Tony Sawe - GM - Palacina More 

Market Harborough, United Kingdom
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed September 1, 2013

As our flight back to Heathrow did not depart until nearly midnight our Agent Imagine Africa arranged for us to have a day room and a meal at their wonderful Moonflower Restaurant. We had a shower and rest in a beautiful room wish we could have stayed the night! and then a delicious meal with great service before being taken... More 

Helpful?
Thank travelmadNorthampton
Questions? Get answers from hotel staff and past guests. Ask a question

107 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 

Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $223 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palacina Residence & Suites 5*
Number of rooms: 14
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Also Known As:
Palacina Residence Hotel Nairobi
Palacina Residence And Suites
Hotel Style:
#6 Romantic Hotel in Nairobi
#8 Family Hotel in Nairobi
#11 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
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