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Palacina Residence & Suites

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181 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Dallas, Texas, United States
Reviewed July 27, 2014

We only stayed here 1 night between our over seas flights and going to the Masai Mara. The hotel, rooms and service were wonderful. The staff was excellent and the room was fully equipped. Dinner was very good and breakfast was as well. We stayed in the suite and had a bedroom for us and one for our son as...

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Helpful?
Thank MikeMackow
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Mike Mackow, Thank you for choosing to stay with us in Nairobi and for this review of Palacina. We are delighted that you enjoyed your brief visit and we hope that your family (especially your son) had a magical safari experience. Best wishes, Tony Sawe | General Manager | Palacina - Nairobi

Salisbury, United Kingdom
Reviewed July 23, 2014

We stayed here for a couple of hours as part of a package provided by the travel agent to avoid us sitting in Nairobi Airport for 7 hours. From collection at the airport, right through to returning, the service was excellent. On arrival, we were given access to one of the suites which contained everything we needed to freshen up...

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Helpful?
Thank DaveDD126YS
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Dave, Thank you for staying with us (albeit so briefly) We hope the rest of your African adventure was also very memorable and we look forward to welcoming you to Nairobi for an extended visit. Best regards from the whole Palacina family. Tony Sawe | General Manager | Palacina-Nairobi

London, United Kingdom
Reviewed July 22, 2014

We stayed at the Palacina for 1 night whilst in transit between our Kenyian Safari and a beach stay in Tanzania. We were met off our safarilink by the smart Palacina driver who was very friendly and attentive and keen to tell us about the city on our way to the hotel. We had been apprehensive to stay in Nairobi...

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Helpful?
Thank autumn1082
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Autumn1082, Greetings from a rather wintry & grey Nairobi morning. My team and i were beyond delighted to read your detailed comments and we were all very pleased that you enjoyed your brief stay with us. We have offered Joyce something as a gesture of our gratitude and we will continue to improve. Thanks again and hopefully we will...

Warwickshire, United Kingdom
Reviewed July 7, 2014

We stayed here for only a few hours whilst in transit to England. From the moment you walk in you are made to feel special. The rooms are large and tastefully decorated, the food in the Moonflower restaurant superb. This is definitely the place I would stay if visiting Nairobi again.

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Helpful?
Thank 760Sandra
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Sandra, Short but restful; we were delighted to host you. Hopefully we will see you again for an extended visit. Thank you! Tony Sawe | General Manager | Palacina

Los Angeles
Reviewed July 1, 2014

Palacina is a great choice in Nairobi. At first, my girlfriend and I were a bit reticent because it was more expensive than other options in Nairobi, but in the end we were very happy we payed the slight premium. The hotel is extremely safe. The rooms are comfortable, clean and tastefully appointed. We were on vacation, so were happy...

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Helpful?
Thank NoahKAllen
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Noah, Greetings from a wintery Nairobi morning and thank you very much for taking time to review Palacina. We are delighted that you had a pleasant experience with us and in Nairobi in general and we look forward to the pleasure of hosting you in the future. Best regards, Tony Sawe | General Manager | Palacina

Nairobi
Reviewed May 28, 2014

I stay at the Palacina anytime I am in Nairobi. It's really lovely - great atmosphere, lovely decor, a very well done hotel. We have a special rate with the hotel and it is absolutely great value for money. Great breakfast. Has a great restaurant attached to it (Moonflower). Good, fast internet. Friendly staff. Afternoon (4pm) tea provided with snacks...

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Helpful?
Thank BwT_2017
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear BwT_2017, Greetings from sunny Nairobi! Our thanks and appreciation for taking time to write such a detailed review of Palacina. The team and I were delighted to read it and we promise to keep striving to improve. Our best wishes, Tony Tony Sawe | General Manager | Palacina

London, United Kingdom
Reviewed May 16, 2014

Stayed here one night when we first arrived to Kenya for vacation. It was a relatively good location as we didn't get stuck in much of the famous Nairobi traffic. We went from the airport and stopped at the Sheldrick trust and Giraffe Center on our way. The hotel is quite removed from the main streets so you feel more...

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Helpful?
Thank lasarilla
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Lasarilla, Thank you very much for your detailed review. We are delighted that you enjoyed our property and also that you made time to visit the Rhino & Giraffe sanctuaries. Palacina is a strong supporter of local wildlife conservation and your contribution is very much appreciated. Once again thank you and hopefully we will have the pleasure of welcoming...

London, United Kingdom
Reviewed May 13, 2014

I stayed here for one night on business and wished I had stayed longer. It's really lovely - great atmosphere, lovely decor, clearly someone has spent a lot of time getting it just right. Nice breakfast. Definitely recommend it.

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Helpful?
Thank SilverMarvel
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear SilverMarvel, This is a quick note to thank you very much for taking time to post your review. My team and I work towards ensuring our guests have the best possible accommodation experience in Nairobi. When I showed them your post the smiles said it all... Thank you very much. Tony

New York
Reviewed April 23, 2014

I am now in my 4th week of staying in Palacina. The staff is friendly, and knows my name. The setting is super peaceful, with nice seating in the garden, on the deck, and around the hotel. The food is excellent both, and there is a lovely breakfast buffet every day. I started out in the single long term residence,...

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Thank HookahMike
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Mike, Its Labor Day in Nairobi and my team and I are very happy to read your very detailed and balanced review. Thank you very much and hopefully on your return we will have Hookah service for your relaxation. Best wishes and Happy labor day! Tony Tony Sawe | GM | Palacina

Reviewed March 30, 2014

Wonderful place to stay in Kenya. Very quite during the evening, clean, spacious and great service. The staff were very helpful and friendly. The rooms were brilliant and the opportunity to sit outside on the balcony was lovely. There was construction going on which did mean that I didn't get a sleep in and keeping the curtains open on the...

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Helpful?
Thank Saminmilan
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear SaminMilan, Thank you very much for choosing Palacina and for your generous review. We are pleased you enjoyed your time with us and that Palacina is your preferred choice in Nairobi. I also thank you for your very kind understanding as we create a slightly larger and much better Palacina and i assure you the most relaxing stay in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
Official Description (provided by the hotel)
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 

Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $222 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palacina Residence & Suites 5*
Number of rooms: 14
Reservation Options:
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Also Known As:
Palacina Residence Hotel Nairobi
Palacina Residence And Suites
Hotel Style:
#6 Romantic Hotel in Nairobi
#8 Family Hotel in Nairobi
#11 Business Hotel in Nairobi
#22 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Palacina Residence & Suites staff and other travelers.
1 question
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Richmond, Virginia
8 months ago

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Questions? Get answers from Palacina Residence & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The suites are very convinient and offer a very good space and function during your stay.”
 of 5 bubbles larstorpman, Nov 4, 2016 | Read review
“select room overlooking quiet courtyard at back of hotel”
 of 5 bubbles 709johnnym, Nov 1, 2016 | Read review
“All rooms are extremely quiet”
 of 5 bubbles sigunyie, Nov 1, 2016 | Read review
“ask for the new rooms”
 of 5 bubbles Dform3, Jun 18, 2016 | Read review
“All of the rooms seem to be the same - all quiet ad away from the restaurant and bar area.”
 of 5 bubbles bushbabykenya, May 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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