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Palacina Residence & Suites

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#20 of 164 Hotels in Nairobi
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Palacina Residence & Suites
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194 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Texas
Reviewed December 24, 2016

I would recommend this hotel. Large rooms in both the newer building and older building. The setting is lovely with a beautiful pool. We only ate breakfast but it was very good. The hotel has a veranda and is lovely for cocktail hour. It is located in an area that has some construction nearby. Security is present 24 hours a...

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Helpful?
Thank susanhS5625VE
GM-TZC, Manager at Palacina Residence & Suites, responded to this review

Dear Susan, Thank you for this lovely review and for staying with us recently. We are delighted that you enjoyed your time with is in Nairobi. Yes indeed one cannot stop progress and we do have a new building coming up in the neighborhood. I am; however; pleased to note that our new residences are equipped with sound-proof double glazing...

Nantwich, United Kingdom
Reviewed December 14, 2016 via mobile

We stayed here after a week in an orphanage and it was a real treat. Quiet And small but a great base for visiting places and shops in Nairobi. I felt safe here and the staff were all extremely friendly and helpful Outdoor pool area quite small but adequate for my use. Indoor pool fabulous, clean and warm. Accommodation in...

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Helpful?
Thank traceyfarleigh1967
GM-TZC, General Manager at Palacina Residence & Suites, responded to this review

Dear Tracey, Thank you for this review; we are delighted that you had a pleasant and relaxing stay with us at Palacina. We send you our best wishes for the holiday season and we hope that you will visit us again in the near future. Tony

Leeds, United Kingdom
Reviewed December 9, 2016

We stayed here for one night after arriving into Nairobi before departing from Wilson Airport on safari. The hotel seemed a good location between Wilson Airport and the International Airport. The room we were given was very large and comprised a kitchen, lounge and two bedrooms. The decor was traditional and the room very clean. Whilst there was air conditioning...

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Helpful?
Thank Huntsy
GM-TZC, Manager at Palacina Residence & Suites, responded to this review

Thank you for this review of your recent stay with us; we are pleased to have been your residence in Nairobi for 01 night. Indeed as you state; our Suites are for overnights and short lets and our Residences are for long term lets where some residents spend years with us. I hope you had the opportunity to use our...

Vancouver, Canada
Reviewed December 2, 2016

This was my second stay at Palacina and I would return every time I need to be in Nairobi. Everything about the Palacina is first rate: the suites, the staff, the amenities, the comfort - it's a home away from home.

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Helpful?
Thank P6098JMrichardg
GM-TZC, General Manager at Palacina Residence & Suites, responded to this review

We love this review. Thank you very much for trusting to be your home in Nairobi and we look forward to your next visit. Our very best wishes, Tony

New York City, New York
Reviewed November 30, 2016

I had stayed in paladins same time last year and was looking forward to a nice room with a nice view and all the amenities. They put me across the parking lot in a cramped service apartment. There was no hot water!! Only in the morning after I called 3 times to complain did a person come and show me...

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Helpful?
Thank Dorthe T
GM-TZC, Manager at Palacina Residence & Suites, responded to this review

Dear Dorthe T. We thank you for this candid review of your recent stay with us. We are very sorry to read the contents and we apologize for not meeting your expectations during this visit. As a Palacina "Return Guest" you are aware that this is not our usual service and that we do our utmost to ensure that all...

Johannesburg
Reviewed November 15, 2016 via mobile

Great food, beautiful setting and good service. Great place for a romantic dinner and drinks at the bar. Food is made to perfection and they have a reasonable wine list to choose from. Quiet and elegant dining.

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Helpful?
Thank Mvelapanda
GM-TZC, General Manager at Palacina Residence & Suites, responded to this review

Dear MvelaPanda, I am delighted to read your review above and I look forward to sharing it with our Chef and our Restaurant team. It was certainly a pleasure to host you and we look forward to your next visit. Our best regards, Tony

California, USA
Reviewed November 9, 2016

This hotel is in a quiet residential neighborhood and offers outstanding service and high quality rooms. Every room is a suite -- very large and well-appointed with beautiful furniture and high quality bed and linens. The staff is friendly and attentive. Such a wonderful place to stay.

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Thank mjjane
GM-TZC, General Manager at Palacina Residence & Suites, responded to this review

Dear Mnnane, We were very pleased to host you and thank you very much for taking the time to post this review. Thank you very much for everything and we look forward to your next visit. Our best wishes, Tony

Tranas, Sweden
Reviewed November 4, 2016

The rooms are very good standard and the crew of Palacina are Amazing. The Hotel has Everything that you need for both short and longs stays. I will for sure stay there again on my next visit to Nairobi.

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Helpful?
Thank larstorpman
GM-TZC, Manager at Palacina Residence & Suites, responded to this review

Dear Lars, Thank you for choosing Palacina and for this succinct review. The pleasure was ours and we look forward to your next visit. Our best regards, Tony

Reviewed November 1, 2016

Organised by Cheli & Peacock as part of a week-long trip to Kenya, stayed at the Palacina in the leafy Kilimani area of Nairobi. Hotel has no lift (staff will assist with luggage)but otherwise excellent service, large, clean rooms and friendly staff. We also ate a fine lunchon the verandah dining room overlooking the rear gardens and courtyard. Definitely recommended...

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Helpful?
Thank Johnny M
GM-TZC, General Manager at Palacina Residence & Suites, responded to this review

Dear Johnny, Delighted to read this review of your recent stay with us and thank you very much for choosing Palacina. It was our pleasure to host you and i will pass your regards to all. Best wishes, Tony

Nairobi, Kenya
Reviewed November 1, 2016

Palacina is exceptionally homely, the ambiance, the food and service is of typical 5 star hotel. Staff are disciplined and pay attention to details. As an Event Organizer, I wont mind doing events here any other day. Lovely place!!! Fabulous!!!

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Helpful?
Thank sigunyie
GM-TZC, General Manager at Palacina Residence & Suites, responded to this review

We love this review and thank you very much for taking the time to post it. It was our pleasure to host your delegates and we all look forward to welcoming you back! best regards, Tony

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 

Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $206 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palacina Residence & Suites 5*
Number of rooms: 14
Reservation Options:
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Also Known As:
Palacina Residence And Suites
Palacina Residence Hotel Nairobi
Hotel Style:
#6 Romantic Hotel in Nairobi
#8 Family Hotel in Nairobi
#11 Business Hotel in Nairobi
#20 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Palacina Residence & Suites staff and other travelers.
1 question
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Richmond, Virginia
10 months ago

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Questions? Get answers from Palacina Residence & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No elevators”
 of 5 bubbles Firewallphotography, Jan 3, 2017 | Read review
“The suites are very convinient and offer a very good space and function during your stay.”
 of 5 bubbles larstorpman, Nov 4, 2016 | Read review
“select room overlooking quiet courtyard at back of hotel”
 of 5 bubbles 709johnnym, Nov 1, 2016 | Read review
“All rooms are extremely quiet”
 of 5 bubbles sigunyie, Nov 1, 2016 | Read review
“ask for the new rooms”
 of 5 bubbles Dform3, Jun 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question