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Hotel Ambassadeur - Nairobi

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Hotel Ambassadeur - Nairobi
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35 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Reviewed 3 weeks ago

We were waiting for the night bus to Mombassa and had a few hours to kill so came here for some food. There was a good local vibe and the food was very reasonably priced. The waiters were quite formal. We were there in the evening and there seemed to be lots of couples on dates! The bar was busy.

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Helpful?
Thank Dara H
Leah W, General Manager at Hotel Ambassadeur - Nairobi, responded to this review

Dear Dara, Thank you for taking your time to review us. We are glad that you found our hotel restaurant appealing. Thank you very much for your positive comment, it has gone a long way to motivate us. We hope you enjoyed Mombasa and we hope to see you again. Regards, Leah

Reviewed October 29, 2016 via mobile

I came here twice for lunch. Once I ordered sirloin steak, it was supposed to come with gravy sauce but it didn't. Then I asked staff about the sauce and he served me something looking like sauce which turned out that it's just soup.. I was very disappointed. Otherwise, staff were friendly and nice to me. Just food is mot...

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Helpful?
Thank Chiharu S
Leah W, General Manager at Hotel Ambassadeur - Nairobi, responded to this review

Dear Chiharu, Thank you very much for reviewing us. We are sad to know about your experience at the restaurant. We will ask the chef to do something about the orders that are presented to him. We hope that next time when you come you will trust us to do the right thing and meet your expectations. We have taken...

Mombasa, Kenya
Reviewed August 25, 2016

The hotel location is ideal for every traveler who might love to spend a night in the city at an affordable price. i love their morning breakfast its a business hotel ideal for meetings.rooms are clean and smart

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Helpful?
Thank Clemocool
Leah W, General Manager at Hotel Ambassadeur - Nairobi, responded to this review

Dear Guest, We thank you for taking your time to review us. We're humbled to know that the breakfast was made to your preference and we'll let the chef and his team know about that. We strive to be competitive in the market as well as try to be pocket friendly. It is our wish that we will see you...

Sekondi-Takoradi, Ghana
Reviewed August 6, 2016

This hotel has some history to it, I was told. From the outside it's not very easy to locate the entrance but once you find it, the lobby is quite okay. It was good that they had a currency exchange right there at the reception. There are other hotels in the city center that are not as expensive, so I...

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Helpful?
Thank ndeboasam
Leah W, General Manager at Hotel Ambassadeur - Nairobi, responded to this review

Dear guest, Thank you for choosing Hotel Ambassadeur. We apologize for the late response. First we are sorry it took you some time to locate the entrance. We have erected some flags just at the canopy at the entrance for easy sighting and we are glad to know that the lobby exhibited a warm feeling. We are thankful for your...

Norway
Reviewed August 4, 2016

Very welcoming staff, helpfull and smiling. I had a superior room on the 5.floor, The room was ok, but the bathroom was terrible as u can see of my pic. Stayed ther for 2 Nights. The location is good, a little noicy but not more then u can expect. I payed 6000 kes a night, maybe a little overprised compared...

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Helpful?
Thank thevikingNorway
Leah W, General Manager at Hotel Ambassadeur - Nairobi, responded to this review

Hello guest, We thank you for taking your time to review Hotel Ambassadeur Nairobi. Sincere apologies for the late response. We are happy to know that you found our hotel's location convenient and that our staff gave you a warm welcoming. We would like you to know that our repair and maintenance department fixed the bathroom issues as from the...

Reviewed July 22, 2016 via mobile

The hotel is quite old, and is expensive compared to the room and amenities you get. They dont even have a toothpaste or a shampoo ready. But the staff are nice. Their breakfast is good but doesnt have variety (we ate the same breakfast for three days) and it is located near a bus stop so there is beeping noise...

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Helpful?
Thank Geri C
Leah W, General Manager at Hotel Ambassadeur - Nairobi, responded to this review

Dear Geri, Sincere apologies for the late response. Thank you very much for the feedback,it has given us an opportunity for improvement where possible. Regarding the breakfast, our chef Mr. Mwangi has been able to come up with creative ideas for breakfast especially for long-stay guests. We hope to see you again Regards, Leah

Belgium
Reviewed March 8, 2016

Everything about The Ambassadeur Nairobi is creepy, except the entrance. Gives the feeling that there are ghosts haunting through the whole hotel, with televisions without movie channels, telephones that do not work, toilet seats that feels like knives, baths with Jewish fingernails inside and showers that do not work. Walls that are broken and ovens to fill up complete wholes...

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Thank theTimeTravellersBox
Kampala, Uganda
Reviewed February 27, 2016

the hotel room is good the bath room is ok though some times there is no hot water. the food is ok . The place is clean and nice. They charge 3500 kenya shillings per night with bed and breakfast included. Its located in the heart of nairobi so it easy to link with were ever you what to go....

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Helpful?
1Thank Jonathan M
Leah W, General Manager at Hotel Ambassadeur - Nairobi, responded to this review

Dear Mr. Jonathan, Thank you having taken your time to review us and we apologize for the late response. We also thank you for the positive review. It has indeed motivated our staff to always go that extra mile to delight our customers. We would like you to know that we have since increased the WiFi coverage to a reliable...

Vasteras, Sweden
Reviewed February 19, 2016

Stayed three days before and after safari. Good location in central Nairobi and OK rooms but the rest was not a thrilling experience. Had dinner one night and it was very poor, room service went to the wrong room, terrible noise all night and the wifi didn't work at all. Breakfast was OK. I'll stay somewhere else next time in...

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Helpful?
1Thank Simon D
Leah W, General Manager at Hotel Ambassadeur - Nairobi, responded to this review

Thank you for your review Mr. Simon and apologies for the late response. It has given us a room for improvement. We apologize for the bad experience and promise to deliver better next time. We'd like you to know that we have since improved our WiFi connectivity and we would like to have the pleasure of hosting you again. Thank...

Kokata,West Bengal,India
Reviewed January 8, 2016

I stayed in this hotel for one night only. I had arrived from Kampala by an overnight bus and looked for a hotel near the bus station and there I was. I was given a very nice room overlooking the busy roads of downtown Nairobi. Wifi never worked in the room. Never had chance to experience their breakfast as I...

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Helpful?
1Thank Sandakphu
Leah W, General Manager at Hotel Ambassadeur - Nairobi, responded to this review

Dear Sandakphu, Sorry for the late response. We have since extended the WiFi connectivity and we hope next time you visit you'll stay a little bit longer to try out our sumptuous buffet breakfast. Your comment about our staff is motivating and we will always strive to ensure that you always get the best treatment. Regards, Leah

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
Things to do
  • Restaurant
  • Bar/Lounge
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ambassaduer Hotel is conveniently situated in the heart of Nairobi close to the best restaurants, cinemas and shopping malls. The hotel is located directly opposite the National Archives. The hotel is a 3 star with 83 en suite rooms all with internet connectivity. ... more   less 

Additional Information about Hotel Ambassadeur - Nairobi

Address: Moi Avenue | PO Box 30399-00100, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $66 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Ambassadeur - Nairobi 2.5*
Number of rooms: 83
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Also Known As:
Ambassadeur Hotel Nairobi
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Questions & Answers

Questions? Get answers from Hotel Ambassadeur - Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“very accessible”
 of 5 bubbles Clemocool, Aug 25, 2016 | Read review
“Higher floors less noice”
 of 5 bubbles thevikingNorway, Aug 4, 2016 | Read review
“room 301 to 310 are quiter”
 of 5 bubbles jonathanmD9796QE, Feb 27, 2016 | Read review
“Lower floors have better wifi”
 of 5 bubbles G8240NYsimond, Feb 19, 2016 | Read review
“Rooms not facing main roads will be quieter”
 of 5 bubbles AjitPP, Apr 17, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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