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Cloud Hotel & Suites

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Cloud Hotel & Suites
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27 Reviews from our TripAdvisor Community

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Showing 25: English reviews
Eastbourne
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

In previous reviews I've commented about Hotels, Lodges and Camps are only bricks and mortar, wood or canvas without staff. And this was the case here. A very indifferent and dismissive attitude to customers, leading to frustration and dissatisfaction. Yet it would have a lot going for it. The heated undercover swimming pool was the reason I booked: I wish... More 

Helpful?
Thank Ram200
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

A good place to stay specially for vegetarians as it located in diamond plaza where you can get any Indian food and Indian product in the mall. the hotel is located on 9th floor and has a separate lift for its customer. Breakfast was nice with lot of variety to offer. Gym, sauna and swimming pool are other facility which... More 

Helpful?
1 Thank Ajay C
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Was there on 5 September and was a great disappointment The room given was wee with water and damp smell Room was changed but expected them to check rooms Breakfast was to be served at 630 and till 715 no sign of staff or food When it came no serving spoons and cold food A major disappointment

Helpful?
Thank mohamed r

Travelers are raving about these Nairobi hotels

Mumbai (Bombay), India
Level Contributor
144 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This hotel was recommended by local friend and stayed here for 4 nights. Pros: Rooms : Good in size Bathroom: Very clean with good toiletries House keeping: Average Breakfast: Average WIFI: EXCELLENT SPEED Location: Good, In Diamond plaza- Lot of eat out options and shopping. Value for money: OK Due to road side rooms, so much noise even in midnight,... More 

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1 Thank Malgudiboy
Mumbai (Bombay), India
Level Contributor
65 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed June 25, 2016 via mobile

The hotel is situated on 09th floor of a busy shopping complex in Nairobi. The entrance of the hotel is not very impressive as the main gate ground floor lobby is common for shopping centre and hotel. This really doesn't give a good impression at the entry point. The reception of the hotel is on 09th floor with all rooms... More 

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Thank Avadhutjoshi
Amsterdam, The Netherlands
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 15, 2016

Cloud hotel was good value for money. a very clean and modern room for a very decent price for Nairobi standards. If you need to be in Parklands area, this hotel can be recommended, especially if you are on a relatively tight budget. The location is a bt strange, but also conveniant, at the top of a shopping mall. Only... More 

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1 Thank PTR01
Calne, England, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 11, 2016

Personally, I'll never stay here again, and this is why....On the website this place looks good but the pictures are very deceptive. I booked an Executive Suite but it was really the size you would expect for a standard Double at this price - small, little room for a meeting area (it looks large in the photos) and only the... More 

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Thank grayselegy
Kuala Lumpur, Malaysia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 17, 2016 via mobile

Been here a year ago on business and now again on a personal trip. The staff are very professionally trained and so friendly. The cleaners are great and leave your room with fresh fruits and smelling great! Great cleaning service. Very clean hotel and perfect location. Great food all around you, shopping centres, and transport facility. What more? :-) Would... More 

Helpful?
Thank MuqtadirSuwani
Dubai, United Arab Emirates
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 9, 2016

I stayed here during a busy week in Nairobi for work. It was the perfect location for everything I needed done. The hotel is clean and has great amenities including a lot of culture at the inbuilt famous mall Diamond Plaza. Great location as well and breakfast on the rooftop with views of the city was fantastic.

Helpful?
Thank Anisa C
1 review
5 of 5 stars Reviewed February 8, 2016

We stayed at Cloud Hotel during our short trip to Nairobi. It was a perfect central location, great food nearby and the mall downstairs had everything we needed from an ATM, supermarket, delicious food stalls, retail shops, tailor etc. It was a one stop shop location. The hotel itself has friendly staff, it was super clean and the amenities were... More 

Helpful?
Thank Robert K
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
In the heart of Parklands stand the elegant and imposing 4 Star Hotel, Cloud Hotel and Suites. We have combined our vast experience spiced up with unmatched Kenyan hospitality to bring about outstanding standards of accommodation, service, amenities and cuisine. Offering a selection of 40 rooms; standard, executive suites and Master suites. The African furniture characterizes the theme and decor of each room, polished wooden floors and different views of courtyard and the city depending on the type of room you want. We offer comfort and convenience in a quite location unsurpassed by any other facility in the area whether you are here on business or pleasure, the Clouds Hotel& suites caters for all your needs. ... more   less 

Additional Information about Cloud Hotel & Suites

Address: Diamond Plaza Annexe, 9th Floor, Corner of Parkland & Masari Road | P. O Box 49434, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $65 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cloud Hotel & Suites 4*
Number of rooms: 40
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