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Jacaranda Nairobi Hotel

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Jacaranda Nairobi Hotel
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370 Reviews from our TripAdvisor Community

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Showing 300: English reviews
Phoenix, Arizona, United States
Reviewed June 28, 2013

Started in Nairobi at the jacaranda hotel, nice little hotel close to mall and Restaurants. Very friendly staff but little expensive for the value. I did not try the spa. Breakfast was included with the room.

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Helpful?
Thank Nabeel M
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Nabeel, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I am glad to note that you enjoyed your stay with us, particularly the hotel’s location and the friendly staff. I look forward to welcome you back to Jacaranda Hotel Nairobi. Best Regards, Kevin Kimutai Assistant Front Office Manager

Houston, Texas
Reviewed June 24, 2013

I am glad that I had read reviews of the hotel prior to my trip, so I was not shocked and the expectations met the experience I went through. This was my first time in Nairobi. I arrived from Dubai around 9 pm. The check-in process was smooth, the reception was friendly. I wanted to call and let the family...

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Helpful?
Thank AsliDesi
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review

Dear AsliDesi, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I am glad that you enjoyed several aspects of your stay with us including the breakfast, location and friendliness of our staff. During your stay, we were experiencing technical challenges with our communication infrastructure – both internet and telephone systems and this greatly affected our...

Moscow, Russia
Reviewed June 19, 2013

My view after a business stay lasting for a couple of weeks The pros.. - central location - opposite a fairly large shopping mall, complete with coffee shop, supermarket, post office etc - very good gym (for a hotel) - breakfast is very good - friendly staff - reasonable rooms The cons - hotel wifi was rubbish. Problems over both...

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Helpful?
Thank 177MikeS177
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Mike, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I am glad that you enjoyed several aspects of your stay with us including our rooms, breakfast, location and friendliness of our staff. During your stay, we were experiencing technical challenges with our communication infrastructure – both internet and telephone systems and this greatly affected...

Cheltenham
Reviewed June 1, 2013

Stayed here at the end of a safari. Our guide told us he was taking us to a five-star hotel, so we were a bit disappointed as it isn't. Having said that the lobby/reception areas and restaurants are all very nice, but the hotel is slightly let down by the rooms. Surprising no lift to upper floors. Bedrooms have tea/coffee...

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Helpful?
Thank Bermuda1Cheltenham
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for your feedback and taking time to review Jacaranda Hotel Nairobi. I am glad to note you enjoyed several aspects of your stay including meals at the Safari Café and service from our staff - particularly Anne. I will share this feedback with her. We have noted your comments regarding our rooms and this will enable...

Nairobi, Kenya
Reviewed May 27, 2013

The restaurant at the hotel serves a wide variety of breakfast items, not forgetting the great service from the chef and fellow staff. There is sugar free stuff that tastes good if you don't like a lot sugar or if you are diabetic

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Helpful?
Thank JumaSheila
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Sheila, Thank you for your feedback and taking time to review Jacaranda Hotel Nairobi after your stay with us. I am delighted to note that you enjoyed great service from our Chefs and service staff, as well as the wide variety of breakfast items, including the sugar-free section of the buffet. Indeed we are building on these strengths so...

London, United Kingdom
Reviewed May 17, 2013 via mobile

Jacaranda is in Nairobi Westlands - very easy to access and close to the developing business district. It has very clean rooms and staff is very polite. If you have a room overlooking the internal garden and the pool, it's even better. But, there are a few problems. Even though kitchen is very good and modern (especially that chicken vodka!),...

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Helpful?
Thank Michael P
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Michael, Thank you for your feedback and taking time to review Jacaranda Hotel Nairobi after your stay with us. Thank you for the positive feedback on our polite staff, clean rooms and views from the rooms. I have noted your comments regarding meal options and saltiness of the food and we shall be addressing these so as to cater...

Milton Keynes, United Kingdom
Reviewed May 10, 2013

Second stay (2days this time) in the hotel and the rooms are still basic, in addition to having no aircon just a sealing fan. Some of the decorations and the overall design of the rooms looks old skul, maybe some retouch maybe be worth it. The internet signal at times can be a bit of a hustle especially when in...

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Helpful?
Thank Trev M
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Trev, Thank you for your feedback and taking time to review Jacaranda Hotel Nairobi after your stay with us. Thank you for the positive feedback on our courteous staff and dining options, and I will share this with the team. I have noted your comments on our rooms’ décor, design, air conditioning and cost – these provide valuable feedback...

pune
Reviewed May 4, 2013

Stayed for 1 night a the end of Kenya safari. Rooms are basic, comfortable and clean but with no air conditioning. The Breakfast was good with variety of food and the staff courteous. Location of hotel is good as there is a shopping mall just behind the hotel with a supermarket. Generally ok.

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Helpful?
Thank shankyt
Jacaranda-Hotel-Rep, Owner at Jacaranda Nairobi Hotel, responded to this review

Dear Shankyt, Thank you for your feedback and taking time to review our hotel. I am happy to note that you enjoyed your stay with us, the food staff and our location. We have been upgrading our hotel in phases, and we have embarked on installing ACs in all rooms to ensure each guest feels comfortable. I look forward to...

Cambridge, United Kingdom
Reviewed April 26, 2013

Rooms are comfortable and clean if a little dated. Staff are very helpful and polite. I enjoyed the food especially the omelette's. In general the hotel needs some updating, but I could not fault the cleanliness of the hotel. Good as a transit stop

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Helpful?
Thank lglobal
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Iglobal, Thank you for your feedback and taking time to review our hotel. I am happy to note that you enjoyed your stay with us. We are continuously improving and your feedback on room upgrades is valuable to us. I have shared with our Chef your comments on the good food, especially the omelettes! Thank you. I look forward...

Harare
Reviewed April 24, 2013

stayed at the hotel for 7 nights thoroughly enjoyed the place , the rooms are spacious and well furnished but they need to seriously look at air conditioning . Great meals buffet type and the front office people were very helpful . positioned very well next to a large mall were we had our trade show . Highly recommended for...

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Helpful?
Thank Allen M
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Allen, Thank you for your feedback and taking time to review our hotel. I am glad to note that you enjoyed your stay with us, including your room, buffet, our staff and the hotel location. These are some our strengths that we are continuously building on. We have began the process of installing ACs in all the rooms so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting

Additional Information about Jacaranda Nairobi Hotel

Address: Waiyaki Way, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Price Range: $138 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jacaranda Nairobi Hotel 3.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Jacaranda Hotel Nairobi
Hotel Style:
#16 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Jacaranda Nairobi Hotel staff and other travelers.
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Questions? Get answers from Jacaranda Nairobi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms on the upper floors have a good town view”
 of 5 bubbles wazic2016, 1 week ago | Read review
“not above main lobby (security reasons), not view on swimming pool wher week end are for noisy families”
 of 5 bubbles Rotopal, 1 week ago | Read review
“Stay on 3rd floor. The rooms are quieter.”
 of 5 bubbles NipunRishi, 4 weeks ago | Read review
“Select the pool view rooms”
 of 5 bubbles dipayanp, Oct 30, 2016 | Read review
“Pool side rooms are great!!!”
 of 5 bubbles kondwanim2015, Aug 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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