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Jacaranda Nairobi Hotel

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Jacaranda Nairobi Hotel
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387 Reviews from our TripAdvisor Community

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Showing 315: English reviews
Cambridgeshire
Reviewed October 6, 2013

Staff excellent,convenient as a stopover, secure grounds, lovely gardens and pool, superb breakfast. Restaurant poor. We were seated in the breakfast area although the restaurant was almost empty, why? No drinks offered at the table, had to ask for drinks and the food was aweful however we were given a small refund after raising our issues. Room shabby, bathroom appalling...

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Helpful?
Thank Puma50
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I am delighted to note that you found the hotel to be convenient, with excellent staff and super breakfast. Your comments on the restaurant food and drinks is important as it will enable us improve. We have always offered great food and service to each...

Amsterdam, The Netherlands
Reviewed October 3, 2013

I stayed here to attend a conference. The hotel has nice gardens and a pleasant atmostphere. The gym and the pool are a bonus. I would happily use this hotel again the next time I visit Nairobi - either on business or holiday

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Helpful?
1Thank cathyhugotrip
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Cathy, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I am glad to note that you had a pleasant and comfortable stay. Indeed our large gardens, swimming pool and gym are just a few of our strengths that enable us meet our guests’ expectations. We would be delighted to host you again in the...

Mumbai (Bombay), India
Reviewed October 2, 2013

The hotel is as laidback as can be. Not ideal for the fast paced business traveller. However, Jacaranda's restaurant has a lovely breakfast spread and a very active gym where locals frequent.The rooms are large but the lighting is very bad.The low lighting and the outdated bathrooms give you a slightly creepy feeling. Staff is extremely polite and helps arrange...

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Helpful?
Thank Shriyanka H
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Shriyanka, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I have taken note of your comments with regard to our rooms’ lighting and bathroom. We have taken these very seriously as we are planning major renovations and upgrades, in our rooms and public areas. Currently, a sample room is on progress and is expected...

Naarden, The Netherlands
Reviewed September 27, 2013

This was my first visit to Nairobi, so I haven't got much first hand experience with the convenience level of hotels in this city. The Jacaranda was disappointing with regard to the general level of comfort of the rooms: they are dark, not very big, very outdated bathroom, and don't feel entirely clean. Which is probably more down to the...

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Helpful?
1Thank Lou2204
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Lou2204, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I have taken note of your disappointment with regard to our rooms’ size, lighting and date. We have taken these very seriously as we are planning major renovations and upgrades, in our rooms and public areas. Currently, we have began replacing the beds and mattresses...

Colombo, Sri Lanka
Reviewed September 16, 2013

4 nights here at Jacaranda was excellent and I enjoyed my short stay to the fullest. Service was good and staff is very helpful. Only negative point was the connection of wifi which is bit poor and drops most of the time. Though the room that I stayed so close to a road, didn't disturb me at all. Good hotel...

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Helpful?
Thank Nadika122
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I am glad to note that you enjoyed your stay with us to be excellent, and in particular the helpful staff and good service. Your feedback on the wifi is helpful to enable us establish the root cause of the wifi dropping and ensure a...

Wokingham, United Kingdom
Reviewed September 15, 2013

Stopped here twice. It's a nice hotel and is very relaxed. Not the highest class establishment ever but that's a good thing and it has a bit of charm. Breakfast certainly varied and good quality. Certainly very relaxing and the Pizza Garden, associated with the hotel, is good for a meal. Again, not the best food but cheap, simple and...

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Helpful?
Thank TheHoodedCrow
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I am glad to note that you enjoyed your stay with us and found the hotel’s food and service to be good. In an effort to exceed our guests’ expectations, we are currently upgrading various aspects of the hotel including the rooms and restaurants; and...

Haslemere
Reviewed September 10, 2013

This is a good hotel but not outstanding. As in most places that I have stopped in in Kenya, the staff are excellent and very friendly. Dining in the Pizza Garden, which is part of the hotel but opposite, is highly recommended as the food is excellent and cheaper than in the main restaurant. You can get a host of...

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Helpful?
Thank Bracken3Haslemere
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I am glad to note that you enjoyed your stay with us and found the hotel’s location, staff, food and service to be good. We delight in meeting and exceeding each guest’s expectation. Regarding the foreign exchange rates, our rates are applicable by guidelines issued...

New York
Reviewed September 6, 2013

Perhaps it was the location of my room, but my stay here was very noisy. This is a motel-style hotel and I had a metal staircase right outside my door. Late night arrivals and hotel staff kept clanking up and down the steps all through the night and early hours with the safari goers. As another reviewer noted, the beds...

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Helpful?
2Thank Danette Q
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Quinlad24, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I am glad to note that you found several aspects of the hotel to be good, particularly the service, helpful staff, and the restaurant, breakfast and lunch buffet, and the dinner menu. We have noted your feedback regarding the noise next to stair cases and...

Reviewed August 28, 2013 via mobile

The breakfast is great, centrally located next to the Sarit Centre shopping complex. Reasonably priced and good for conferences and training workshops. The pool was not really used. The hotel is simple but clean. Rooms open to a hallway balcony which can make one feel unsafe. Not a luxury hotel so not so nice if you are on holiday.

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Helpful?
Thank Malar M
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I am glad to note that you found the breakfast to be great and enjoyed the hotel’s location. Indeed we ensure we offer value for money and exceed our guests’ expectations. The weather and temperatures in Nairobi have been quite low over the month of...

Essex
Reviewed August 26, 2013 via mobile

2nd time staying at this hotel at the start of Virgin 'taste of Kenya' safari holiday. The Jacaranda still delivers good value for money and they were helpful in providing joining rooms for myself and my family.

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Helpful?
Thank muffinsmummy
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi. I am glad to note that you enjoyed your stay and we met your expectations, including providing adjoining rooms for you and your family. I hope that as part of the ‘taste of Kenya’ safari, we offered you a Uniquely Kenyan Experience. I look forward...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Jacaranda Nairobi Hotel

Address: Waiyaki Way, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Price Range: $125 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jacaranda Nairobi Hotel 3.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Jacaranda Hotel Nairobi
Hotel Style:
#17 Spa Hotel in Nairobi
#26 Business Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Jacaranda Nairobi Hotel staff and other travelers.
2 questions
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Questions? Get answers from Jacaranda Nairobi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“They were all basic but if u don't like stairs go for lower floors. No lift”
jayjayb, Mar 11, 2017 | Read review
“Night club across from the rooms which face the front entrance until after 4.00 am”
angelad771, Jan 1, 2017 | Read review
“rooms on the upper floors have a good town view”
413calvinm, Nov 30, 2016 | Read review
“not above main lobby (security reasons), not view on swimming pool wher week end are for noisy families”
Rotopal, Nov 29, 2016 | Read review
“Stay on 3rd floor. The rooms are quieter.”
NipunRishi, Nov 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question